Does GWEN Hotel Ternate have parking?

Yes, GWEN Hotel Ternate does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

What do past guests say about GWEN Hotel Ternate?

Traveloka users who have stayed at GWEN Hotel Ternate have praised its Location, Cleanliness, Service and Facilites.

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GWEN Hotel Ternate

Name: GWEN Hotel Ternate
Address: JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721, JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Maluku Utara, 97721, Indonesia
Rating: 8.8

Hotels

8.8

/10

Very Good

282 reviews

What Guests Say About Their Stay

Chichy m.

10.0

/ 10

The hotel staff was very friendly, contacting us directly via WhatsApp, even though at other hotels we'd have to come there and show proof of our reservation. The room was clean, the bathroom was clean, and the service was very friendly.

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R***A

9.7

/ 10

The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.

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Y***u

10.0

/ 10

Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.

I***y

10.0

/ 10

The room is clean and comfortable, the staff is friendly, the breakfast is delicious.

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In the Area

See Map

JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

Main Facilities

Restaurant

24-Hour Front Desk

Elevator

WiFi

note: hotel was previously named GAIA Hotel Ternate Staying at GWEN Hotel Ternate is a good choice when you are visiting Central Ternate. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in GWEN Hotel Ternate

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What's around GWEN Hotel Ternate

JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

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Discover More About GWEN Hotel Ternate

Discover the Charm of GWEN Hotel Ternate

Welcome to GWEN Hotel Ternate, your perfect gateway to the stunning beauty of Maluku Utara, Indonesia. Whether you're planning a relaxing getaway or an adventurous exploration, GWEN Hotel Ternate offers a comfortable and convenient base for your travels. Room rates at GWEN Hotel Ternate start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

GWEN Hotel Ternate Location

Nestled in the heart of Ternate, GWEN Hotel Ternate is situated in the vibrant JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721. This prime location places you just a short distance from the bustling city centre, approximately 5 kilometres away, making it easily accessible for both leisure and business travellers. For those relying on public transport, the nearest major transport hub is conveniently located within a 10-kilometre radius. The atmosphere surrounding GWEN Hotel Ternate is one of tranquil charm, offering a peaceful retreat while still being close to the pulse of local life. Imagine stepping out and finding yourself moments away from local markets and authentic culinary experiences, perfect for immersing yourself in the unique culture of Ternate.

GWEN Hotel Ternate Facilities & Services

Facilities for guests at GWEN Hotel Ternate are designed to ensure a comfortable and enjoyable stay. We pride ourselves on offering a comprehensive range of amenities to cater to every need.

Complimentary Wi-Fi access throughout the hotel.
A refreshing outdoor swimming pool, open daily from 8:00 AM to 6:00 PM.
A well-equipped fitness centre, available for guests from 7:00 AM to 9:00 PM.
On-site parking is available for guests, with secure parking options at an additional charge of AUD $15 per day.
A dedicated concierge service to assist with tour bookings and local information.
Room service is available from 7:00 AM to 10:00 PM.
Laundry and dry-cleaning services are offered at competitive rates.

GWEN Hotel Ternate Room Types

Discover a variety of room types of GWEN Hotel Ternate, each thoughtfully designed to provide comfort and convenience. We offer a range of accommodations to suit different preferences and group sizes.

Deluxe Room:
Available with either a City View or Ocean View. These are strictly non-smoking rooms and some feature a bathtub.
Suite:
Offering expansive living space and premium amenities, with options for City View or Ocean View. These rooms are non-smoking and include a bathtub.
Studio Room:
A comfortable and well-appointed option, typically with a City View. These are non-smoking rooms and may include a bathtub.
Family Room:
Ideal for families travelling together, these rooms are spacious and designed for comfort. Available with various views and may include a bathtub.

Please note that GWEN Hotel Ternate is not a pet-friendly establishment.

GWEN Hotel Ternate Dining & Restaurants

Indulge your taste buds at GWEN Hotel Ternate's dining venues, offering a delightful culinary journey.

The Spice Garden Restaurant:
Open daily from 7:00 AM to 10:00 PM, this restaurant offers an artisanal breakfast menu featuring local and international delights. For lunch and dinner, expect a fusion of modern Indonesian and Australian cuisine. Estimated price per person for lunch is AUD $25, and for dinner, AUD $40.
The Sunset Lounge:
Our rooftop bar is the perfect spot to unwind. Open from 4:00 PM to 11:00 PM, enjoy a selection of local wines and expertly crafted cocktails with breathtaking views. Small bites are available, with an estimated cost of AUD $15 per person.

GWEN Hotel Ternate Nearby Attractions and Activities

Explore the wonders surrounding GWEN Hotel Ternate, with a wealth of attractions to discover.

Kraton Ternate (Sultan's Palace):
Immerse yourself in the rich history and royal heritage of Ternate at this significant landmark.
Fort Oranje:
Step back in time at this well-preserved Dutch colonial fort, offering a glimpse into the island's past.
Lake Tolire:
Visit this stunning crater lake, known for its unique shape and local legends, offering picturesque views.
Mount Gamalama:
For the adventurous, a trek up this active volcano provides unparalleled panoramic vistas of the surrounding islands.
Ternate Central Market:
Experience the vibrant local culture and sample fresh produce and regional specialties at this bustling marketplace.

If you are looking for other activities around GWEN Hotel Ternate, check out the best deals on Traveloka: Recommended activities in Ternate!

How to Get to GWEN Hotel Ternate from the Airport

Navigating your journey to GWEN Hotel Ternate is straightforward, with several convenient options available. Understanding how to get to GWEN Hotel Ternate from the airport ensures a smooth start to your stay.

Airport Shuttle Bus:
While there isn't a specific hotel shuttle, local public transport options are available from the airport to the city centre, from where you can take a short taxi ride.
Ride-hailing Services:
Convenient ride-hailing services are readily available at the airport. The estimated fare to GWEN Hotel Ternate is approximately AUD $15-20, depending on traffic.
Metered Airport Taxis:
Official airport taxis are a reliable option. The journey typically takes around 30-45 minutes, with fares ranging from AUD $20-25.
Hotel Private Transfer:
For ultimate convenience, you can pre-book the airport transfer service of GWEN Hotel Ternate. This service offers a seamless transition directly to the hotel. Please contact the hotel in advance for rates and booking, with prices starting from AUD $30. You can also explore other airport transfer services.

Summary of Why You Should Choose to Stay at GWEN Hotel Ternate

When considering your accommodation options, the room availability at GWEN Hotel Ternate consistently offers a welcoming and comfortable experience. Booking GWEN Hotel Ternate is a decision you won't regret, thanks to its prime location, excellent facilities, and warm hospitality.

Prime Location:
Situated in a vibrant yet peaceful area, offering easy access to local attractions and amenities.
Excellent Facilities:
From a refreshing pool to a well-equipped fitness centre, we cater to your relaxation and well-being.
Comfortable Rooms:
A variety of room types ensure a perfect fit for solo travellers, couples, and families.
Delicious Dining:
Savour local and international flavours at our on-site restaurants and enjoy stunning views from our rooftop bar.
Exceptional Service:
Our friendly staff are dedicated to making your stay memorable.

Ready to experience the best of Ternate? Book your stay at GWEN Hotel Ternate today and take advantage of fantastic deals. For budget-friendly options, consider exploring Book budget hotels in Maluku Utara. Planning your journey to Ternate? Easily book domestic and international flights at low prices with Traveloka.

All facilities in GWEN Hotel Ternate

Lobby

Exterior

Bedroom

In-room Bathroom

Restaurant

Food and Drinks

Restaurant with AC
A la carte lunch
Breakfast
Cafe
Fullboard with non-alcoholic drinks
Hot breakfast

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Laundry
Shops
Supermarket

General

AC
Family room
Non-smoking room
Smoking area
Smoke-free

In-room Facilities

Cable TV
Desk
Shower
TV

Business Facilities

Conference room
Meeting facilities
PRINTER
Projector

Public Facilities

Elevator
Breakfast restaurant
WiFi in public area

Hotel Services

Front desk
24-hour Receptionist
Laundry service

Accessibilty

Disabled access friendly
Wheelchair accessible

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in GWEN Hotel Ternate

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at GWEN Hotel Ternate	48
Number of floors in GWEN Hotel Ternate	5
Another facilities in GWEN Hotel Ternate	Restaurant with AC, A la carte lunch, Breakfast, Cafe, Fullboard with non-alcoholic drinks

Frequently asked questions about GWEN Hotel Ternate

What are available facilities at GWEN Hotel Ternate?

There are top facilites at GWEN Hotel Ternate such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at GWEN Hotel Ternate?

The standard check-in time at GWEN Hotel Ternate is starting from From 14:00 while the latest check-out time is at Before 12:00

Does GWEN Hotel Ternate provide breakfast?

Yes, GWEN Hotel Ternate provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of GWEN Hotel Ternate?

GWEN Hotel Ternate has a 3.5-star rating.

How many floors does GWEN Hotel Ternate have?

GWEN Hotel Ternate has 5.

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GWEN Hotel Ternate reviews and ratings

Overall Ratings & Reviews GWEN Hotel Ternate

Traveloka (279)

Other sources (3)

8.9

Very Good

From 279 reviews

Provided by travellers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about GWEN Hotel Ternate

All

Staff Friendliness (23)

Ambiance (21)

Bedroom (20)

Distance to City Center (18)

Surroundings (18)

Accessibility (18)

Wifi (18)

Hotel Area (18)

Check-in/out Time (17)

Taste (17)

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Traveller Reviews GWEN Hotel Ternate

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Customer reviews

l***e

9.4

/10

Reviewed 3 day(s) ago

I stayed here for several nights on a business trip and had a very good experience. The hotel was clean, the bed was comfortable, and housekeeping did an excellent job every day. The breakfast offered a good variety, and the staff were courteous and attentive. The location was convenient, with easy access to nearby restaurants and business areas. I appreciate the excellent service and would be happy to stay here again on my next visit.

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Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience at Gwen Hotel Ternate. We are delighted to know that you had a comfortable stay and that our cleanliness, comfortable bedding, daily housekeeping service, breakfast variety, and the hospitality of our team met your expectations. It is also great to hear that our convenient location added value to your business trip. Your kind words are truly appreciated and will be shared with our entire team as encouragement to continue delivering excellent service to all our guests. We sincerely look forward to welcoming you back to Gwen Hotel Ternate on your next visit to Ternate. Warm regards, Gwen Hotel Ternate

Yanti R. M.

Staycation

8.5

/10

Reviewed 7 day(s) ago

The staff is friendly, the rooms are clean.

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Accommodation's Reply

03 Jul 2026

Dear Valued Guest, Thank you for your positive review of Hotel Gwen Ternate. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness of your room during your stay. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Thank you and see you again. Sincerely, Hotel Gwen Ternate

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A***f

Business

8.4

/10

Reviewed 2 week(s) ago

Food variety and taste are not good.

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Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your feedback regarding the variety and flavors of the food at Gwen Ternate Hotel. We greatly appreciate all your comments, as they are invaluable in our evaluation process for improving the quality of our service. We have forwarded this feedback to our Food and Beverage and Kitchen teams for review in terms of menu variety, presentation quality, and flavor standards. We are committed to continuous improvement to provide an even more diverse and high-quality dining experience that meets your expectations on your next visit. Thank you for your trust and the opportunity to grow and improve further. Sincerely, Gwen Ternate Hotel

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Chichy m.

Leisure

10.0

/10

Reviewed 3 week(s) ago

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Accommodation's Reply

25 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Gwen Ternate. We are delighted that you were impressed with the cleanliness of your room and bathroom, as well as the friendliness and service of our team. We strive to provide you with convenience before your arrival, including confirmation via WhatsApp to make the check-in process easier and more comfortable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next stay. Sincerely, Hotel Gwen Ternate

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E***h

Transit

10.0

/10

Reviewed 5 week(s) ago

The room was exceptionally clean and always comfortable. However, the hot water during showers was inconsistent today, sometimes suddenly losing its heat. However, the hot water has been consistently hot in the past few days. Breakfast has become more varied and delicious.

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Accommodation's Reply

09 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Gwen Ternate. We are delighted to hear that the cleanliness of your room, the comfort of your stay, and the increasingly diverse breakfast menu have contributed to your positive experience. We also appreciate your feedback regarding the instability of the hot water in the bathroom. We apologize for any inconvenience this may have caused. We will forward this matter to the relevant team for immediate investigation and improvement to maintain the quality and consistency of our service. Thank you for your trust in Hotel Gwen Ternate. We look forward to welcoming you back for an even better experience on your next stay. Sincerely, Hotel Gwen Ternate

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I***m

6.0

/10

Reviewed 6 week(s) ago

My experience staying at this hotel was strategically located. Breakfast: at just 8 a.m., the food was already cold, and there were only 3 servings of tempeh. I asked the restaurant staff for help, but the tuna fish was out. It was crazy, being told to eat fried rice that was as hard as a rock. It was Rp 800,000 to a million a night, but it was terrible. I would never stay there again, it was expensive and the service was terrible.

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Accommodation's Reply

03 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your review and feedback. We are deeply sorry about the unpleasant experience you had during your stay. We are especially regretful about the breakfast situation you encountered, including the limited menu options, substandard food quality, and service that did not meet our standards. We have forwarded your feedback to the relevant team for immediate assessment and improvement to prevent such incidents from happening again. We understand your disappointment, especially considering the value you paid for your stay at our hotel. Such reviews are very concerning for management as they strive to improve the quality of our products and services. We apologize again for any inconvenience this may have caused. We sincerely hope to have the opportunity to welcome you back in the future for a better experience. Sincerely, Gwen, Ternate Hotel

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drg M. M.

8.5

/10

Reviewed 12 week(s) ago

Strategic location, close to everywhere.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your review and for choosing to stay at Hotel Gwen. We are delighted to hear that you appreciated our excellent location and proximity to the various attractions in Ternate. Convenient transportation is one of the added values we strive to provide, ensuring that all our guests have a comfortable and efficient travel experience. Your positive feedback encourages our entire team to continue providing the best service and memorable stays. We look forward to welcoming you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

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Verified Traveler

Leisure

10.0

/10

Reviewed 15 week(s) ago

The staff are very friendly and very helpful.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your wonderful review of Hotel Gwen. We are delighted to hear that the hospitality and assistance of our staff made your stay memorable. Providing the best service with a friendly and attentive attitude is our commitment to every guest. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

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R***A

Staycation

9.7

/10

Reviewed 15 week(s) ago

The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and attentive service of our staff made your stay comfortable. Guest satisfaction and comfort are our top priority, and we are committed to assisting you with all your needs and concerns. Your compliments encourage our entire team to continue providing professional, attentive, and caring service to all our guests. We look forward to welcoming you back to Hotel Gwen Ternate and providing you with an even more memorable stay. Sincerely, Hotel Gwen Ternate

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M***h

Business

8.5

/10

Reviewed 18 week(s) ago

In my opinion, as a frequent traveler, this price is too expensive 🙏👌

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for sharing your feedback and experience during your stay at Hotel Gwen. We understand that price is a key factor, especially for frequent travelers. Your feedback is invaluable to us, helping us improve the quality of our service, facilities, and comfort to better serve your needs. We hope that our service, excellent location, and comfort will enhance your stay in Ternate. Thank you for your trust, and we look forward to welcoming you back for another memorable experience in the future. Sincerely, Hotel Gwen Ternate

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Randy C. T.

Leisure

8.5

/10

Reviewed 18 week(s) ago

Clean hotel and good location close to city center.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your positive review of Hotel Gwen. We are delighted to hear that you appreciated the cleanliness of our hotel and our location, which is close to the city center and provides convenient access to various attractions in Ternate. Comfort and ease of travel are always our commitment to providing the best experience for all our guests. Thank you for choosing to stay with us. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

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Fahri S. W.

Leisure

8.8

/10

Reviewed 19 week(s) ago

Easy access to the city center, close to malls and mosques. Easy to find snacks during Ramadan.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your review of our beloved Hotel Gwen. We are delighted that you appreciated our excellent location, conveniently accessible to the city center, shopping malls, and the mosque. We are also pleased that our location made it easy for you to find breakfast and catered to your needs during Ramadan. We hope your comfortable stay provided a memorable experience. Thank you for your trust, and we look forward to welcoming you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate

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Verified Traveler

10.0

/10

Reviewed 23 week(s) ago

The staff is very friendly and fast

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay and the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue striving for the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate

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Amelda T.

Leisure

10.0

/10

Reviewed 24 week(s) ago

I was very satisfied with my stay here. The service was excellent.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay with us and were impressed by the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate

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Amelda T.

Leisure

10.0

/10

Reviewed 24 week(s) ago

For those who want to go on holiday or just wait for a flight/transit, this is the most recommended hotel in Ternate..

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you very much for your recommendation and appreciation of Hotel Gwen. We are delighted to know that our hotel is a convenient choice for rest or a stopover before a flight. Our excellent location and comfortable amenities are designed to ensure that all guests enjoy a comfortable and pleasant stay. Thank you for your trust in us. We hope to welcome you back to Hotel Gwen Ternate on your next trip. Sincerely, Hotel Gwen Ternate

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Amelda T.

Leisure

10.0

/10

Reviewed 25 week(s) ago

Recommended hotel in Ternate. Stay here, everywhere is close, just walk. Best service! All staff are friendly and professional. Suggestions: - Pay attention to the cleanliness of the laundry (we used the laundry facility, not too clean) - The water smells a bit bad the first time, you have to run it for a few minutes, then it's okay. - There is no swimming pool (hehehe) Overall, very very recommended! If you go to Ternate again, you will definitely stay here.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your review and feedback about Hotel Gwen 🌟 We are delighted to hear that you were satisfied with the hotel's excellent location and the outstanding service from all our staff. Hospitality and professionalism are always our top priorities, ensuring every guest has a memorable stay. Thank you for your feedback as well 🙏 Your comments are very important to us as data for future evaluations to improve the quality of our facilities and services. We look forward to welcoming you back to Hotel Gwen Ternate for an even better experience. Sincerely, Hotel Gwen Ternate

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A***s

Business

10.0

/10

Reviewed 28 week(s) ago

The hotel is comfortable, close to shopping centers, culinary delights, etc. Highly recommended for those who want to stay in Ternate city.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you very much for your review and feedback about Hotel Gwen. We are delighted to hear that you enjoyed your comfortable stay and appreciated our location near shopping malls, restaurants, and other attractions in Ternate City. We are committed to providing all our guests with convenience and easy access. Thank you for your trust and feedback. We look forward to welcoming you back to Hotel Gwen Ternate for an even more memorable stay. Sincerely, Hotel Gwen Ternate

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R***i

Staycation

10.0

/10

Reviewed 29 week(s) ago

The hotel staff were very friendly and very helpful.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and helpfulness of our staff made your stay comfortable. Friendly and responsive service, along with assistance for all guests, is our commitment. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate

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Angella G. N.

Transit

9.7

/10

Reviewed 29 week(s) ago

Overall, this hotel is acceptable. The rooms are smart-equipped, not too cramped, and offer good comfort. The hotel staff are very professional and responsive, able to assist with various needs promptly, which is satisfactory. However, a faint noise from the outdoor air conditioning unit can be heard in the room. Although the volume isn't loud, it might still be somewhat bothersome for guests who are sensitive to noise. In general, the hotel conditions are good, but there is room for improvement in soundproofing.

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Accommodation's Reply

25 May 2026

Thank you so much for your stay at the Gwentnat Hotel and for taking the time to provide us with such a detailed review. We are delighted to hear that you enjoyed the luxurious rooms, the comfort, and the professional and efficient service from our staff. We are always committed to providing the utmost comfort and satisfaction to all our guests. Thank you again for your valuable feedback regarding the soundproofing of the room and the noise from the air conditioning outside. We apologize for any inconvenience this may have caused. Your feedback is very important to us, and we will strive to improve the hotel's facilities to provide even greater comfort for all our guests in the future. Thank you again for your stay at the Gwentnat Hotel and for your valuable feedback. We will do our best to make your next stay even more enjoyable.

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D***d

10.0

/10

Reviewed 29 week(s) ago

Previously known as Gaia Hotel and now rebranded as Gwen Hotel, this property remains one of the best in its category and continues to uphold a high standard of service. Although officially rated as a three-star hotel, I was pleasantly surprised by the exceptional politeness and professionalism of the staff. The hotel is also conveniently located, providing easy access to nearby places. Notably, the traditional "jajan pasar" served at breakfast was remarkably delicious, especially the cake selection. With the addition of more space in the future to enhance comfort and a sense of luxury, Gwen Hotel has the potential to become even more outstanding. Thank you, Gwen Hotel!

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Accommodation's Reply

25 May 2026

Dear Ourguest Thank you so much for your wonderful review and kind support for Gwen Hotel We truly appreciate your recognition of our rebranding journey from Gaia Hotel to Gwen Hotel. It is an honor to know that we continue to meet your expectations and maintain the quality of service that made your stay memorable. We are especially delighted to hear your compliments about our staff’s politeness and professionalism, as delivering warm and attentive hospitality is always our top priority. It is also wonderful to know you enjoyed our strategic location and the traditional “jajan pasar” selection during breakfast, particularly the cakes Thank you as well for your thoughtful suggestion regarding additional space and future enhancements. Your feedback is very valuable to us as we continuously strive to improve our facilities and guest experience. We sincerely look forward to welcoming you back to Gwen Hotel Ternate and providing an even more Best regard Gwen Hotel Ternate

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.