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GWEN Hotel Ternate

Name: GWEN Hotel Ternate
Address: JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721, JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Maluku Utara, 97721, Indonesia
Rating: 8.8

Hotels

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8.8

Very Good

323 reviews

What Guests Say About Their Stay

Dwi S.

9.7

/ 10

The receptionist was very friendly... Next time I go to Ternate, I will stay here again.

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Muh i.

10.0

/ 10

This was my first stay, but I think I should stay here every time I visit Ternate. Awesome Gwen Hotel!

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Chichy m.

10.0

/ 10

The hotel staff was very friendly, contacting us directly via WhatsApp, even though at other hotels we'd have to come there and show proof of our reservation. The room was clean, the bathroom was clean, and the service was very friendly.

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R***A

9.7

/ 10

The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.

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Y***u

10.0

/ 10

Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.

In the Area

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JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

Main Facilities

Laundry service

Elevator

Family room

Laundry

Wheelchair accessible

ATM/Banking

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

GWEN Hotel Ternate is a 3.5-star hotels that has been welcoming guests since 2021. It was previously known as GAIA Hotel Ternate. GWEN Hotel Ternate is part of Independent under Independent. There are 48 rooms spread across 5 floors.

What's around GWEN Hotel Ternate

JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

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GAIA Hotel Ternate Rates per Night

GAIA Hotel Ternate room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best GAIA Hotel Ternate hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

GAIA Hotel Ternate Location & Address

GAIA Hotel Ternate is located at JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721. It's situated in the Ternate area of Indonesia, known for its historical sites and beautiful beaches. The hotel is approximately 3 km from the city center.

How to go to GAIA Hotel Ternate from Airport

Planning your hotel transfer from the airport to hotel? Here's a breakdown of your options to ensure a smooth journey. Whether you're looking for the fastest route or the most budget-friendly one, we've got you covered.

Taxi (Most Direct): A taxi from Sultan Baabullah Airport (TTE) to GAIA Hotel Ternate is the most direct option. You can find taxis readily available outside the airport terminal. The journey typically takes around 15-20 minutes, depending on traffic.
Ride Hailing (Convenient): Ride Hailing services are available in Ternate. You can book a ride through the Traveloka app upon arrival. This option offers a balance of convenience and cost.
Hotel Shuttle (Pre-arranged): Check with GAIA Hotel Ternate to see if they offer an airport shuttle service. This is often the most hassle-free option, as you'll be met at the airport and taken directly to the hotel. Booking in advance is usually required.
Angkot (Local Experience): For a more adventurous and budget-friendly option, you can take an Angkot (local minibus). You'll need to walk a bit from the airport to the main road to catch one. Make sure to confirm the route and fare with the driver beforehand. This is the cheapest option but can be time-consuming.

Tips: For the most convenient route, pre-book a hotel shuttle or use a Ride Hailing service through the Traveloka app. This ensures a smooth and stress-free transfer, especially if you're arriving late at night or with a lot of luggage.

GAIA Hotel Ternate Reviews & Summary

Looking for all about hotel GAIA Hotel Ternate? Dive into our review hotel summary to discover what makes this hotel a favourite among travellers. From its convenient location to its top-notch amenities, GAIA Hotel Ternate offers a memorable stay.

Guests consistently praise the hotel's friendly staff, comfortable rooms, and delicious breakfast. The rooftop pool and bar are also a major hit, offering stunning views of the city and surrounding islands. The hotel's central location makes it easy to explore Ternate's attractions, restaurants, and shops. A standout feature is the hotel's commitment to sustainability, with eco-friendly practices implemented throughout the property.

Here's what one happy guest had to say: "Absolutely loved my stay at GAIA Hotel Ternate! The staff were incredibly helpful, the room was spotless, and the rooftop pool was amazing. Highly recommend!"

GAIA Hotel Ternate Room Types Available

Choosing the right hotel room type can make all the difference in your stay. GAIA Hotel Ternate offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to spacious suites, there's a perfect option for everyone.

Standard Room: These comfortable rooms offer a queen-sized bed, en-suite bathroom with shower, and city views. Non-smoking rooms are available.
Deluxe Room: Enjoy more space and enhanced amenities in the Deluxe Room, including a king-sized bed, a seating area, and a bathtub in the bathroom.
Executive Suite: For a truly luxurious experience, opt for the Executive Suite. These suites feature a separate living room, a kitchenette, and panoramic ocean views.
Family Room: Ideal for families, these rooms offer two queen-sized beds and ample space for everyone to relax.
Accessible Room: GAIA Hotel Ternate also offers accessible rooms designed for guests with mobility needs. These rooms feature wider doorways, grab bars in the bathroom, and other accessibility features.

GAIA Hotel Ternate is not a pet-friendly hotel. Additional charges may apply for extra beds or cribs.

Hotel Facilities in GAIA Hotel Ternate

When choosing a hotel, the hotel facilities available can greatly enhance your stay. GAIA Hotel Ternate boasts a wide range of hotel amenities to ensure a comfortable and enjoyable experience for all guests. From leisure facilities to business amenities, you'll find everything you need right at your fingertips.

Rooftop Swimming Pool: Take a dip in the stunning rooftop pool while enjoying panoramic views of Ternate. Open daily from 7:00 AM to 9:00 PM.
Fitness Centre: Stay active during your stay at the hotel's well-equipped fitness centre. Open 24 hours.
Spa: Indulge in a relaxing massage or treatment at the hotel's spa. Open from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
Business Centre: Stay connected and productive at the hotel's business centre, offering computers, printers, and other essential services. Open 24 hours.
Kids' Club: Keep the little ones entertained at the supervised Kids' Club, offering a variety of games and activities. Open from 9:00 AM to 6:00 PM.
Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in GAIA Hotel Ternate

A great hotel buffet or restaurant can be a highlight of any trip. GAIA Hotel Ternate offers a variety of dining options to satisfy every palate. From a lavish buffet to a cosy cafe, you'll find something to tempt your taste buds.

The Spice Route Restaurant: This restaurant serves a delicious buffet breakfast, lunch, and dinner, featuring a mix of Indonesian and international cuisine. Buffet breakfast is priced at SGD 25 per person. Open from 6:00 AM to 10:00 PM.
The Volcano Cafe: Enjoy a cup of freshly brewed coffee, pastries, and light snacks at this cosy cafe. Open from 7:00 AM to 11:00 PM.
Rooftop Bar: Sip on a refreshing cocktail while enjoying stunning views at the rooftop bar. Open from 5:00 PM to 1:00 AM.

The Spice Route Restaurant is known for its signature dish, Ayam Taliwang, a spicy grilled chicken dish from Lombok.

GAIA Hotel Ternate Airport pickups and How to Book

Looking for hotels with airport shuttle services? GAIA Hotel Ternate offers convenient hotel to airport transfer options to make your arrival and departure as smooth as possible. Here's how to book your airport pick-up:

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at Sultan Baabullah Airport (TTE). The cost of the airport pick-up is approximately SGD 30 per trip.

Nearby MRT Station & Bus Stops

Navigating a new city is easier when you know the nearby MRT station and bus stops. While Ternate doesn't have an MRT system, there are several bus stops nearby GAIA Hotel Ternate that provide convenient access to different parts of the city.

Halte Gamalama: Located approximately 500 meters from the hotel, this bus stop serves several local bus routes.
Halte Jatiland Mall: Situated about 1 km from the hotel, this bus stop is a major transportation hub with connections to various destinations.

To use the local buses, you can pay the fare directly to the driver in cash. A single journey typically costs around IDR 5,000 (approximately SGD 0.50). Consider using Traveloka to plan your route and find the most efficient way to reach your destination.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Ternate offers a variety of nearby places to go that are perfect for families and kids. From historical sites to natural wonders, there's plenty to see nearby and keep everyone entertained.

Fort Oranje (3 km): Explore this historic Dutch fort, which offers stunning views of the city and surrounding islands. Entry is free.
Sulamadaha Beach (10 km): Relax on the beautiful black sand beach and enjoy swimming and sunbathing. Entry is free.
Lake Tolire (15 km): Visit this stunning crater lake, surrounded by lush greenery. Entry is free.
Mount Gamalama (20 km): Hike to the summit of this active volcano for breathtaking views (guided tours recommended). Tour prices vary.
Batu Angus Geosite (8 km): Witness the unique landscape formed by volcanic eruptions. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near GAIA Hotel Ternate (Ternate)

Exploring the local food scene is a must when travelling. Ternate offers a variety of nearby dining options, from cosy cafes to bustling local restaurants. Here are some of the best places to eat near GAIA Hotel Ternate:

Cafes/Restaurants:
- Royal Resto Ternate: Offers a mix of Indonesian and international dishes in a relaxed setting.
- Green Garden Restaurant: Known for its fresh seafood and beautiful garden setting.
- D'Cost Seafood: A popular chain restaurant serving affordable and delicious seafood.
Local Street Food:
- Gohu Ikan: Raw tuna salad with spices.
- Nasi Goreng: Indonesian fried rice.
- Mie Goreng: Indonesian fried noodles.
- Sate: Grilled meat skewers with peanut sauce.
- Pisang Goreng: Fried bananas.

Shopping places near GAIA Hotel Ternate (Ternate)

Whether you're looking for souvenirs or just want to indulge in some retail therapy, Ternate offers a variety of nearby shopping options. From modern malls to traditional markets, you'll find something to suit your taste.

Jatiland Mall: A modern shopping mall with a variety of shops, restaurants, and a cinema.
Ternate Central Market: A bustling traditional market where you can find local produce, handicrafts, and souvenirs.
Hypermart Ternate: A large supermarket where you can buy groceries and other essentials.

Other Places to Stay Near GAIA Hotel Ternate

If GAIA Hotel Ternate is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. Here's a selection of luxury, four-star, and three-star hotels in the area:

Luxury/5–6 Star Hotels Nearby:
- Unfortunately, there are no 5 or 6-star hotels in Ternate.

For 5-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:
- Aini Hotel Ternate: Offers comfortable rooms, a restaurant, and a swimming pool.
- Grand Dafam Bela Ternate: Features modern rooms, a rooftop bar, and a fitness centre.
- Muara Hotel & Mall Ternate: Provides convenient access to shopping and dining options.

For 4-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:
- Emerald Hotel Ternate: Offers affordable rooms and a convenient location.
- Sahid Bela Ternate: Features comfortable rooms and a restaurant.
- Hotel Dafam Ternate: Provides a comfortable stay with essential amenities.

For 3-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Ternate is essential for a memorable experience. With its convenient location, comfortable accommodations, and excellent amenities, GAIA Hotel Ternate is a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals and promotions. Book your room booking at GAIA Hotel Ternate through Traveloka for a seamless and hassle-free experience. Start planning your Ternate adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby on Traveloka.

All facilities in GWEN Hotel Ternate

Others

Business Facilities

Conference room
Meeting facilities
Projector
Printer

Accessibility

Wheelchair accessible

Nearby Facilities

Grocery store
Launderette
Beauty salon
Supermarket
ATM/Bank

Guest Services

Front desk
24-hour front desk
Laundry Service

Connectivity

Wi-Fi
Wi-Fi in public areas

Public Facilities

Elevator

Accommodation Facilities

Smoking area
Family room

Meals & Dining

Breakfast
Café

Accommodation Policy & General Information in GWEN Hotel Ternate

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at GWEN Hotel Ternate	48
Number of floors in GWEN Hotel Ternate	5
Another facilities in GWEN Hotel Ternate	Conference room, Meeting facilities, Projector, Printer, Wheelchair accessible

Frequently asked question in GWEN Hotel Ternate

What is normal check-in & check-out time at GWEN Hotel Ternate?

The standard check-in time at GWEN Hotel Ternate is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of GWEN Hotel Ternate

GWEN Hotel Ternate has a 3.5-star rating.

How many floors does GWEN Hotel Ternate have?

GWEN Hotel Ternate has 5.

How many rooms are available at GWEN Hotel Ternate

GWEN Hotel Ternate has 48.

What do past guests say about GWEN Hotel Ternate?

GWEN Hotel Ternate is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in GWEN Hotel Ternate

Overall Ratings & Reviews GWEN Hotel Ternate

Traveloka (318)

Other sources (5)

8.9

Very Good

From 318 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about GWEN Hotel Ternate

All

Staff Friendliness (25)

Ambiance (23)

Bedroom (22)

Distance to City Center (20)

Wifi (20)

Surroundings (19)

Accessibility (19)

Check-in/out Time (19)

Hotel Area (19)

Taste (19)

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Traveler Reviews GWEN Hotel Ternate

Number of reviews per page

Customer reviews

Dwi S.

Business

9.7

/10

Reviewed 2 week(s) ago

The receptionist was very friendly... Next time I go to Ternate, I will stay here again.

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Accommodation's Reply

20 Oct 2026

Mr. Dwy S., Thank you for your positive review. We are delighted to hear that you had a memorable experience, especially the friendliness of our reception team. This compliment motivates our entire team to continue striving for friendly and excellent service to all guests. We hope to welcome you back to Ternate soon. We wish you an even more enjoyable next visit! Sincerely, The Hotel Management

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Muh i.

Leisure

10.0

/10

Reviewed 3 week(s) ago

This was my first stay, but I think I should stay here every time I visit Ternate. Awesome Gwen Hotel!

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Accommodation's Reply

17 Oct 2026

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that your first stay at our hotel was a positive experience. We are proud that you choose us as your regular accommodation whenever you visit Ternate. We will continue to strive to provide the best service and most comfortable accommodations for all our guests. We look forward to welcoming you back again in the future. Sincerely, The Hotel Management

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A***a

Business

8.5

/10

Reviewed 7 week(s) ago

The rooms are nice and clean, the food is quite varied.

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1 people find it helpful

Accommodation's Reply

01 Oct 2026

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at our hotel. We are delighted to hear that you were satisfied with the cleanliness of your room and enjoyed the variety of food we served. Your compliments motivate our entire team to continue striving to maintain and improve the quality of our service and facilities. We hope to welcome you back for your next stay. Sincerely, The Management Team

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P***a

5.9

/10

Reviewed 11 week(s) ago

The cleanliness was lacking, the room was stuffy, and smelled of cigarettes. I asked for a non-smoking room. The room was very cramped and the hallways were dark. The restaurant said it would open at 6, but it wasn't ready at 6.

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, Thank you for taking the time to share your experience and feedback during your stay at Hotel Gwen Ternate. We sincerely apologize for any inconvenience you experienced, particularly regarding the stuffy room and lingering cigarette smell despite requesting a non-smoking room. This certainly does not meet the standards of comfort we strive to provide for all our guests. This feedback will be taken seriously by our housekeeping team to ensure that rooms are inspected and prepared more thoroughly in the future. Furthermore, we appreciate your comments regarding the room size and the uncomfortable condition of the hallway. We also apologize for the inconsistency in the information regarding the restaurant's opening time of 6:00 AM. We will check with our Food and Beverage team to ensure that the breakfast area and menu accurately reflect the stated opening hours. Thank you for your feedback and suggestions. We greatly appreciate this information, which forms the basis for our continuous evaluation and improvement of the quality of facilities and services at Hotel Gwen Ternate. We sincerely hope to have the opportunity to welcome you back again and provide you with an even more comfortable stay. Sincerely, The Management Team, Hotel Gwen Ternate

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l***e

9.4

/10

Reviewed 17 week(s) ago

I stayed here for several nights on a business trip and had a very good experience. The hotel was clean, the bed was comfortable, and housekeeping did an excellent job every day. The breakfast offered a good variety, and the staff were courteous and attentive. The location was convenient, with easy access to nearby restaurants and business areas. I appreciate the excellent service and would be happy to stay here again on my next visit.

1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience at Gwen Hotel Ternate. We are delighted to know that you had a comfortable stay and that our cleanliness, comfortable bedding, daily housekeeping service, breakfast variety, and the hospitality of our team met your expectations. It is also great to hear that our convenient location added value to your business trip. Your kind words are truly appreciated and will be shared with our entire team as encouragement to continue delivering excellent service to all our guests. We sincerely look forward to welcoming you back to Gwen Hotel Ternate on your next visit to Ternate. Warm regards, Gwen Hotel Ternate

Yanti R. M.

Staycation

8.5

/10

Reviewed 18 week(s) ago

The staff is friendly, the rooms are clean.

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Accommodation's Reply

03 Jul 2026

Dear Valued Guest, Thank you for your positive review of Hotel Gwen Ternate. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness of your room during your stay. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Thank you and see you again. Sincerely, Hotel Gwen Ternate

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A***f

Business

8.4

/10

Reviewed 19 week(s) ago

Food variety and taste are not good.

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Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your feedback regarding the variety and flavors of the food at Gwen Ternate Hotel. We greatly appreciate all your comments, as they are invaluable in our evaluation process for improving the quality of our service. We have forwarded this feedback to our Food and Beverage and Kitchen teams for review in terms of menu variety, presentation quality, and flavor standards. We are committed to continuous improvement to provide an even more diverse and high-quality dining experience that meets your expectations on your next visit. Thank you for your trust and the opportunity to grow and improve further. Sincerely, Gwen Ternate Hotel

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Chichy m.

Leisure

10.0

/10

Reviewed 19 week(s) ago

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Accommodation's Reply

25 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Gwen Ternate. We are delighted that you were impressed with the cleanliness of your room and bathroom, as well as the friendliness and service of our team. We strive to provide you with convenience before your arrival, including confirmation via WhatsApp to make the check-in process easier and more comfortable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next stay. Sincerely, Hotel Gwen Ternate

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E***h

Transit

10.0

/10

Reviewed 22 week(s) ago

The room was exceptionally clean and always comfortable. However, the hot water during showers was inconsistent today, sometimes suddenly losing its heat. However, the hot water has been consistently hot in the past few days. Breakfast has become more varied and delicious.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Gwen Ternate. We are delighted to hear that the cleanliness of your room, the comfort of your stay, and the increasingly diverse breakfast menu have contributed to your positive experience. We also appreciate your feedback regarding the instability of the hot water in the bathroom. We apologize for any inconvenience this may have caused. We will forward this matter to the relevant team for immediate investigation and improvement to maintain the quality and consistency of our service. Thank you for your trust in Hotel Gwen Ternate. We look forward to welcoming you back for an even better experience on your next stay. Sincerely, Hotel Gwen Ternate

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I***m

6.0

/10

Reviewed 22 week(s) ago

My experience staying at this hotel was strategically located. Breakfast: at just 8 a.m., the food was already cold, and there were only 3 servings of tempeh. I asked the restaurant staff for help, but the tuna fish was out. It was crazy, being told to eat fried rice that was as hard as a rock. It was Rp 800,000 to a million a night, but it was terrible. I would never stay there again, it was expensive and the service was terrible.

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Accommodation's Reply

03 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your review and feedback. We are deeply sorry about the unpleasant experience you had during your stay. We are especially regretful about the breakfast situation you encountered, including the limited menu options, substandard food quality, and service that did not meet our standards. We have forwarded your feedback to the relevant team for immediate assessment and improvement to prevent such incidents from happening again. We understand your disappointment, especially considering the value you paid for your stay at our hotel. Such reviews are very concerning for management as they strive to improve the quality of our products and services. We apologize again for any inconvenience this may have caused. We sincerely hope to have the opportunity to welcome you back in the future for a better experience. Sincerely, Gwen, Ternate Hotel

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drg M. M.

8.5

/10

Reviewed 29 week(s) ago

Strategic location, close to everywhere.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your review and for choosing to stay at Hotel Gwen. We are delighted to hear that you appreciated our excellent location and proximity to the various attractions in Ternate. Convenient transportation is one of the added values we strive to provide, ensuring that all our guests have a comfortable and efficient travel experience. Your positive feedback encourages our entire team to continue providing the best service and memorable stays. We look forward to welcoming you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

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Verified Traveler

Leisure

10.0

/10

Reviewed 32 week(s) ago

The staff are very friendly and very helpful.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your wonderful review of Hotel Gwen. We are delighted to hear that the hospitality and assistance of our staff made your stay memorable. Providing the best service with a friendly and attentive attitude is our commitment to every guest. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

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R***A

Staycation

9.7

/10

Reviewed 32 week(s) ago

The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and attentive service of our staff made your stay comfortable. Guest satisfaction and comfort are our top priority, and we are committed to assisting you with all your needs and concerns. Your compliments encourage our entire team to continue providing professional, attentive, and caring service to all our guests. We look forward to welcoming you back to Hotel Gwen Ternate and providing you with an even more memorable stay. Sincerely, Hotel Gwen Ternate

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M***h

Business

8.5

/10

Reviewed 35 week(s) ago

In my opinion, as a frequent traveler, this price is too expensive 🙏👌

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for sharing your feedback and experience during your stay at Hotel Gwen. We understand that price is a key factor, especially for frequent travelers. Your feedback is invaluable to us, helping us improve the quality of our service, facilities, and comfort to better serve your needs. We hope that our service, excellent location, and comfort will enhance your stay in Ternate. Thank you for your trust, and we look forward to welcoming you back for another memorable experience in the future. Sincerely, Hotel Gwen Ternate

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Randy C. T.

Leisure

8.5

/10

Reviewed 35 week(s) ago

Clean hotel and good location close to city center.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your positive review of Hotel Gwen. We are delighted to hear that you appreciated the cleanliness of our hotel and our location, which is close to the city center and provides convenient access to various attractions in Ternate. Comfort and ease of travel are always our commitment to providing the best experience for all our guests. Thank you for choosing to stay with us. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

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Fahri S. W.

Leisure

8.8

/10

Reviewed 36 week(s) ago

Easy access to the city center, close to malls and mosques. Easy to find snacks during Ramadan.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your review of our beloved Hotel Gwen. We are delighted that you appreciated our excellent location, conveniently accessible to the city center, shopping malls, and the mosque. We are also pleased that our location made it easy for you to find breakfast and catered to your needs during Ramadan. We hope your comfortable stay provided a memorable experience. Thank you for your trust, and we look forward to welcoming you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate

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Verified Traveler

10.0

/10

Reviewed 39 week(s) ago

The staff is very friendly and fast

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay and the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue striving for the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate

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Amelda T.

Leisure

10.0

/10

Reviewed 40 week(s) ago

I was very satisfied with my stay here. The service was excellent.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay with us and were impressed by the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate

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Amelda T.

Leisure

10.0

/10

Reviewed 40 week(s) ago

For those who want to go on holiday or just wait for a flight/transit, this is the most recommended hotel in Ternate..

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you very much for your recommendation and appreciation of Hotel Gwen. We are delighted to know that our hotel is a convenient choice for rest or a stopover before a flight. Our excellent location and comfortable amenities are designed to ensure that all guests enjoy a comfortable and pleasant stay. Thank you for your trust in us. We hope to welcome you back to Hotel Gwen Ternate on your next trip. Sincerely, Hotel Gwen Ternate

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Amelda T.

Leisure

10.0

/10

Reviewed 41 week(s) ago

Recommended hotel in Ternate. Stay here, everywhere is close, just walk. Best service! All staff are friendly and professional. Suggestions: - Pay attention to the cleanliness of the laundry (we used the laundry facility, not too clean) - The water smells a bit bad the first time, you have to run it for a few minutes, then it's okay. - There is no swimming pool (hehehe) Overall, very very recommended! If you go to Ternate again, you will definitely stay here.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your review and feedback about Hotel Gwen 🌟 We are delighted to hear that you were satisfied with the hotel's excellent location and the outstanding service from all our staff. Hospitality and professionalism are always our top priorities, ensuring every guest has a memorable stay. Thank you for your feedback as well 🙏 Your comments are very important to us as data for future evaluations to improve the quality of our facilities and services. We look forward to welcoming you back to Hotel Gwen Ternate for an even better experience. Sincerely, Hotel Gwen Ternate

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