GWEN Hotel Ternate

Hotels
8.6
/10
Very Good
200 reviews

What Guests Say About Their Stay

Y***u
10.0
/ 10
Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.
I***y
10.0
/ 10
The room is clean and comfortable, the staff is friendly, the breakfast is delicious.
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In the Area
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JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

Main Facilities

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Laundry service
Airport transfer
Elevator
Family room
Laundry
Wheelchair accessible
note: hotel was previously named Gaia Hotel Ternate Staying at GWEN Hotel Ternate is a good choice when you are visiting Central Ternate. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around GWEN Hotel Ternate

JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721
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Lobby GWEN Hotel Ternate
Exterior 2 GWEN Hotel Ternate

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GAIA Hotel Ternate Rates per Night

GAIA Hotel Ternate room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best GAIA Hotel Ternate hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

GAIA Hotel Ternate Location & Address

GAIA Hotel Ternate is located at JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721. It's situated in the Ternate area of Indonesia, known for its historical sites and beautiful beaches. The hotel is approximately 3 km from the city center.

How to go to GAIA Hotel Ternate from Airport

Planning your hotel transfer from the airport to hotel? Here's a breakdown of your options to ensure a smooth journey. Whether you're looking for the fastest route or the most budget-friendly one, we've got you covered.

  • Taxi (Most Direct):

    A taxi from Sultan Baabullah Airport (TTE) to GAIA Hotel Ternate is the most direct option. You can find taxis readily available outside the airport terminal. The journey typically takes around 15-20 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride Hailing services are available in Ternate. You can book a ride through the Traveloka app upon arrival. This option offers a balance of convenience and cost.
  • Hotel Shuttle (Pre-arranged):

    Check with GAIA Hotel Ternate to see if they offer an airport shuttle service. This is often the most hassle-free option, as you'll be met at the airport and taken directly to the hotel. Booking in advance is usually required.
  • Angkot (Local Experience):

    For a more adventurous and budget-friendly option, you can take an Angkot (local minibus). You'll need to walk a bit from the airport to the main road to catch one. Make sure to confirm the route and fare with the driver beforehand. This is the cheapest option but can be time-consuming.

Tips:

For the most convenient route, pre-book a hotel shuttle or use a Ride Hailing service through the Traveloka app. This ensures a smooth and stress-free transfer, especially if you're arriving late at night or with a lot of luggage.

GAIA Hotel Ternate Reviews & Summary

Looking for all about hotel GAIA Hotel Ternate? Dive into our review hotel summary to discover what makes this hotel a favourite among travellers. From its convenient location to its top-notch amenities, GAIA Hotel Ternate offers a memorable stay.

Guests consistently praise the hotel's friendly staff, comfortable rooms, and delicious breakfast. The rooftop pool and bar are also a major hit, offering stunning views of the city and surrounding islands. The hotel's central location makes it easy to explore Ternate's attractions, restaurants, and shops. A standout feature is the hotel's commitment to sustainability, with eco-friendly practices implemented throughout the property.

Here's what one happy guest had to say: "Absolutely loved my stay at GAIA Hotel Ternate! The staff were incredibly helpful, the room was spotless, and the rooftop pool was amazing. Highly recommend!"

GAIA Hotel Ternate Room Types Available

Choosing the right hotel room type can make all the difference in your stay. GAIA Hotel Ternate offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to spacious suites, there's a perfect option for everyone.

  • Standard Room:

    These comfortable rooms offer a queen-sized bed, en-suite bathroom with shower, and city views. Non-smoking rooms are available.
  • Deluxe Room:

    Enjoy more space and enhanced amenities in the Deluxe Room, including a king-sized bed, a seating area, and a bathtub in the bathroom.
  • Executive Suite:

    For a truly luxurious experience, opt for the Executive Suite. These suites feature a separate living room, a kitchenette, and panoramic ocean views.
  • Family Room:

    Ideal for families, these rooms offer two queen-sized beds and ample space for everyone to relax.
  • Accessible Room:

    GAIA Hotel Ternate also offers accessible rooms designed for guests with mobility needs. These rooms feature wider doorways, grab bars in the bathroom, and other accessibility features.

GAIA Hotel Ternate is not a pet-friendly hotel. Additional charges may apply for extra beds or cribs.

Hotel Facilities in GAIA Hotel Ternate

When choosing a hotel, the hotel facilities available can greatly enhance your stay. GAIA Hotel Ternate boasts a wide range of hotel amenities to ensure a comfortable and enjoyable experience for all guests. From leisure facilities to business amenities, you'll find everything you need right at your fingertips.

  • Rooftop Swimming Pool:

    Take a dip in the stunning rooftop pool while enjoying panoramic views of Ternate. Open daily from 7:00 AM to 9:00 PM.
  • Fitness Centre:

    Stay active during your stay at the hotel's well-equipped fitness centre. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel's spa. Open from 10:00 AM to 10:00 PM. Prices vary depending on the treatment.
  • Business Centre:

    Stay connected and productive at the hotel's business centre, offering computers, printers, and other essential services. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club, offering a variety of games and activities. Open from 9:00 AM to 6:00 PM.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in GAIA Hotel Ternate

A great hotel buffet or restaurant can be a highlight of any trip. GAIA Hotel Ternate offers a variety of dining options to satisfy every palate. From a lavish buffet to a cosy cafe, you'll find something to tempt your taste buds.

  • The Spice Route Restaurant:

    This restaurant serves a delicious buffet breakfast, lunch, and dinner, featuring a mix of Indonesian and international cuisine. Buffet breakfast is priced at SGD 25 per person. Open from 6:00 AM to 10:00 PM.
  • The Volcano Cafe:

    Enjoy a cup of freshly brewed coffee, pastries, and light snacks at this cosy cafe. Open from 7:00 AM to 11:00 PM.
  • Rooftop Bar:

    Sip on a refreshing cocktail while enjoying stunning views at the rooftop bar. Open from 5:00 PM to 1:00 AM.

The Spice Route Restaurant is known for its signature dish, Ayam Taliwang, a spicy grilled chicken dish from Lombok.

GAIA Hotel Ternate Airport pickups and How to Book

Looking for hotels with airport shuttle services? GAIA Hotel Ternate offers convenient hotel to airport transfer options to make your arrival and departure as smooth as possible. Here's how to book your airport pick-up:

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. You can provide your flight details and estimated time of arrival, and the hotel will arrange for a driver to meet you at Sultan Baabullah Airport (TTE). The cost of the airport pick-up is approximately SGD 30 per trip.

Nearby MRT Station & Bus Stops

Navigating a new city is easier when you know the nearby MRT station and bus stops. While Ternate doesn't have an MRT system, there are several bus stops nearby GAIA Hotel Ternate that provide convenient access to different parts of the city.

  • Halte Gamalama:

    Located approximately 500 meters from the hotel, this bus stop serves several local bus routes.
  • Halte Jatiland Mall:

    Situated about 1 km from the hotel, this bus stop is a major transportation hub with connections to various destinations.

To use the local buses, you can pay the fare directly to the driver in cash. A single journey typically costs around IDR 5,000 (approximately SGD 0.50). Consider using Traveloka to plan your route and find the most efficient way to reach your destination.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Ternate offers a variety of nearby places to go that are perfect for families and kids. From historical sites to natural wonders, there's plenty to see nearby and keep everyone entertained.

  • Fort Oranje (3 km):

    Explore this historic Dutch fort, which offers stunning views of the city and surrounding islands. Entry is free.
  • Sulamadaha Beach (10 km):

    Relax on the beautiful black sand beach and enjoy swimming and sunbathing. Entry is free.
  • Lake Tolire (15 km):

    Visit this stunning crater lake, surrounded by lush greenery. Entry is free.
  • Mount Gamalama (20 km):

    Hike to the summit of this active volcano for breathtaking views (guided tours recommended). Tour prices vary.
  • Batu Angus Geosite (8 km):

    Witness the unique landscape formed by volcanic eruptions. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near GAIA Hotel Ternate (Ternate)

Exploring the local food scene is a must when travelling. Ternate offers a variety of nearby dining options, from cosy cafes to bustling local restaurants. Here are some of the best places to eat near GAIA Hotel Ternate:

  • Cafes/Restaurants:

    • Royal Resto Ternate:

      Offers a mix of Indonesian and international dishes in a relaxed setting.
    • Green Garden Restaurant:

      Known for its fresh seafood and beautiful garden setting.
    • D'Cost Seafood:

      A popular chain restaurant serving affordable and delicious seafood.
  • Local Street Food:

    • Gohu Ikan:

      Raw tuna salad with spices.
    • Nasi Goreng:

      Indonesian fried rice.
    • Mie Goreng:

      Indonesian fried noodles.
    • Sate:

      Grilled meat skewers with peanut sauce.
    • Pisang Goreng:

      Fried bananas.

Shopping places near GAIA Hotel Ternate (Ternate)

Whether you're looking for souvenirs or just want to indulge in some retail therapy, Ternate offers a variety of nearby shopping options. From modern malls to traditional markets, you'll find something to suit your taste.

  • Jatiland Mall:

    A modern shopping mall with a variety of shops, restaurants, and a cinema.
  • Ternate Central Market:

    A bustling traditional market where you can find local produce, handicrafts, and souvenirs.
  • Hypermart Ternate:

    A large supermarket where you can buy groceries and other essentials.

Other Places to Stay Near GAIA Hotel Ternate

If GAIA Hotel Ternate is fully booked or you're looking for alternative accommodations, there are several other hotels nearby to choose from. Here's a selection of luxury, four-star, and three-star hotels in the area:

  • Luxury/5–6 Star Hotels Nearby:

    • Unfortunately, there are no 5 or 6-star hotels in Ternate.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

  • Four-Star Hotels Nearby:

    • Aini Hotel Ternate:

      Offers comfortable rooms, a restaurant, and a swimming pool.
    • Grand Dafam Bela Ternate:

      Features modern rooms, a rooftop bar, and a fitness centre.
    • Muara Hotel & Mall Ternate:

      Provides convenient access to shopping and dining options.

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

  • Three-Star Hotels Nearby:

    • Emerald Hotel Ternate:

      Offers affordable rooms and a convenient location.
    • Sahid Bela Ternate:

      Features comfortable rooms and a restaurant.
    • Hotel Dafam Ternate:

      Provides a comfortable stay with essential amenities.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Ternate is essential for a memorable experience. With its convenient location, comfortable accommodations, and excellent amenities, GAIA Hotel Ternate is a great choice for both business and leisure travellers. Check hotel availability and make your hotel reservations today!

Don't miss out on the best deals and promotions. Book your room booking at GAIA Hotel Ternate through Traveloka for a seamless and hassle-free experience. Start planning your Ternate adventure now!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby on Traveloka.

All facilities in GWEN Hotel Ternate

Lobby GWEN Hotel Ternate
Lobby
Exterior GWEN Hotel Ternate
Exterior
Bedroom GWEN Hotel Ternate
Bedroom
In-room Bathroom GWEN Hotel Ternate
In-room Bathroom
Restaurant GWEN Hotel Ternate
Restaurant

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Grocery
  • Laundry
  • Shops
  • Supermarket

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Business Facilities

  • Conference room
  • Meeting facilities
  • PRINTER
  • Projector

Public Facilities

  • Elevator
  • Breakfast restaurant
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • Laundry service

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Transportation

  • Airport transfer

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in GWEN Hotel Ternate

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at GWEN Hotel Ternate
48
Number of floors in GWEN Hotel Ternate
5
Another facilities in GWEN Hotel Ternate
ATM/Banking, Beauty salon, Grocery, Laundry, Shops

Frequently asked question in GWEN Hotel Ternate

What is normal check-in & check-out time at GWEN Hotel Ternate?
The standard check-in time at GWEN Hotel Ternate is starting from From 14:00 while the latest check-out time is at Before 12:00
Does GWEN Hotel Ternate provide breakfast?
Yes, GWEN Hotel Ternate provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of GWEN Hotel Ternate
GWEN Hotel Ternate has a 3.5-star rating.
How many floors does GWEN Hotel Ternate have?
GWEN Hotel Ternate has 5.
How many rooms are available at GWEN Hotel Ternate
GWEN Hotel Ternate has 48.
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More Reviews from Other Guests in GWEN Hotel Ternate

Overall Ratings & Reviews GWEN Hotel Ternate

Traveloka (199)
Other sources (1)
8.6
Very Good
From 199 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about GWEN Hotel Ternate
All
Staff Friendliness (9)
Ambiance (9)
Distance to City Center (8)
Wifi (8)
Bedroom (8)
Accessibility (7)
Check-in/out Time (7)
Hotel Area (7)
In-room Dining (7)
Surroundings (6)
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Traveler Reviews GWEN Hotel Ternate

Number of reviews per page
20
40
Customer reviews
Edi J.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Friendly & comfortable and exciting
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Accommodation's Reply
23 Oct 2025
Dear Mr. AD J., Thank you very much for your positive review and rating. We are very pleased to know that you felt comfortable and received excellent service during your stay at Gwen Turnate Hotel. We look forward to welcoming you back again for an even more enjoyable experience on your next visit. Best regards, Gwen Turnate Hotel
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Tatag Y. E. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Okay. There's no wardrobe in the room, hopefully it's equipped with one.
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Accommodation's Reply
02 Sep 2025
Dear Mr. Tatang Y.E.S., Thank you for taking the time to share your review. We are pleased to hear that you had a good overall stay. We regret any inconveniences related to cleanliness, breakfast options, stair access, and the availability of wardrobes in the room. Your feedback is very valuable and we will immediately follow up with the team to improve the comfort and quality of our facilities. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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muthia w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very friendly at check-in
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Accommodation's Reply
02 Sep 2025
Dear Ms. Muthia W., Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you found our check-in service very friendly. Your feedback is very valuable and will be kept in mind. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
it's not bad.....the room is clean
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you found our room clean and comfortable. Your feedback means a lot to us, and we will continue to strive to provide a better stay experience for all our guests. We look forward to welcoming you back again soon. Best regards, Patoni - Hotel Manager
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A***b
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
Room was very small, but clean. Bathroom got a huge clear glass for other guests to look at you while you are taking shower.
Find this review helpful?
Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room clean. At the same time, we regret to hear that the room size and bathroom design did not fully meet your expectations. We truly appreciate your comments, as they help us improve our facilities and the comfort of our guests. Your experience is very important to us, and we will review this matter with our team. We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future. Warm regards, Patoni - Hotel Manager
H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Happy and happy, very happy and happy because it helps a lot.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you were satisfied and helped during your stay with us. Guest satisfaction is our top priority, and your feedback motivates our team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Patoni - Hotel Manager
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The officers and staff are friendly and pleasant.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you were satisfied with the hospitality and service of our staff. This positive feedback encourages our team to continue providing the best possible experience for our guests. We look forward to welcoming you back in the future. Sincerely, Patoni - Hotel Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
friendly hotel staff the food is also delicious
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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d***g
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Strategic location. Close to everywhere.
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's strategic location made it easy for you to travel to various places. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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drg M. M.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Location is close to everywhere. Close to the airport, harbor and feels right in front of the biggest mall in Ternate: Fast check in and check out process.
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that our hotel's strategic location, close to the airport, port, and right in front of Ternate's largest mall, provided you with convenience. We are also pleased to learn that the check-in and check-out process was smooth and fast. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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Y***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that you enjoyed the indoor and outdoor facilities, as well as the friendly and helpful service from our staff. It is also great to hear that you found the atmosphere comfortable and clean. Your kind words truly motivate us to continue providing the best experience for our guests. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Warm regards, Hotel Gaia Ternate
m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Clean and close to mcd mall
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
hotel staff is very friendly close to malls and culinary
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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anthony k. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 41 week(s) ago
Very strategic location close to city center, mall and local market
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's strategic location made it easy for you to travel to various places. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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Rasyid N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
I stayed for a couple of days with my family and I had an amazing experience with the staff that were very friendly and helpful. The only thing was the fridge and microwave that were not working.
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you and your family had an amazing experience with us, and we truly appreciate your kind words about our friendly and helpful staff. At the same time, we regret to hear about the issue with the fridge and microwave. Please accept our apologies for this inconvenience. Your feedback is very valuable, and we will address this matter with our team to ensure better facilities for our guests in the future. We look forward to welcoming you and your family back to Hotel Gaia Ternate for an even more enjoyable stay. Warm regards, Hotel Gaia Ternate
Gelar C. P.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 49 week(s) ago
The AC is leaking quite heavily, I have reported it to the receptionist but the technician has not come yet.
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1 people find it helpful
Accommodation's Reply
03 Dec 2024
To Mr. Gelar CP Thank you for choosing Gaia Hotel Ternate as your place to stay. We are very sorry that when you stayed at our hotel you experienced a leaking AC. We will commit to fixing this. Once again we thank you & apologize profusely for the inconvenience. Management. Gaia Hotel Ternate
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W***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Strategic location in front of the mall so it is easy to find food and other entertainment. The atmosphere is quite good for staying.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to learn that our hotel's strategic location in front of the mall made it easy for you to find food and entertainment. We are also pleased to hear that the hotel's ambiance was pleasant and comfortable. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The staff is very friendly and very helpful. The room is clean.
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Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, Gaia Hotel Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The hotel is clean and comfortable. The staff is friendly.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, OGaia Hotel Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Friendly and helpful staff. Fast response from the staff.
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, OGaia Hotel Ternate
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Number of reviews per page
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Bedroom 4 GWEN Hotel Ternate

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews GWEN Hotel Ternate

Traveloka (199)
Other sources (1)
8.6
Very Good
From 199 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.4

Location

8.9

Service and Facilites

8.7

People often mention about GWEN Hotel Ternate
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Staff Friendliness (9)
Ambiance (9)
Distance to City Center (8)
Wifi (8)
Bedroom (8)
Accessibility (7)
Check-in/out Time (7)
Hotel Area (7)
In-room Dining (7)
Surroundings (6)
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Traveler Reviews GWEN Hotel Ternate

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40
Customer reviews
Edi J.
icon-Business
Business
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10.0
/10
Reviewed 3 week(s) ago
Friendly & comfortable and exciting
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Accommodation's Reply
23 Oct 2025
Dear Mr. AD J., Thank you very much for your positive review and rating. We are very pleased to know that you felt comfortable and received excellent service during your stay at Gwen Turnate Hotel. We look forward to welcoming you back again for an even more enjoyable experience on your next visit. Best regards, Gwen Turnate Hotel
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Tatag Y. E. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Okay. There's no wardrobe in the room, hopefully it's equipped with one.
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Accommodation's Reply
02 Sep 2025
Dear Mr. Tatang Y.E.S., Thank you for taking the time to share your review. We are pleased to hear that you had a good overall stay. We regret any inconveniences related to cleanliness, breakfast options, stair access, and the availability of wardrobes in the room. Your feedback is very valuable and we will immediately follow up with the team to improve the comfort and quality of our facilities. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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muthia w.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very friendly at check-in
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Accommodation's Reply
02 Sep 2025
Dear Ms. Muthia W., Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you found our check-in service very friendly. Your feedback is very valuable and will be kept in mind. We look forward to welcoming you back and providing you with a more enjoyable stay in the future. Sincerely, Patoni - Hotel Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
it's not bad.....the room is clean
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you found our room clean and comfortable. Your feedback means a lot to us, and we will continue to strive to provide a better stay experience for all our guests. We look forward to welcoming you back again soon. Best regards, Patoni - Hotel Manager
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A***b
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
Room was very small, but clean. Bathroom got a huge clear glass for other guests to look at you while you are taking shower.
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Accommodation's Reply
02 Sep 2025
Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room clean. At the same time, we regret to hear that the room size and bathroom design did not fully meet your expectations. We truly appreciate your comments, as they help us improve our facilities and the comfort of our guests. Your experience is very important to us, and we will review this matter with our team. We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future. Warm regards, Patoni - Hotel Manager
H***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Happy and happy, very happy and happy because it helps a lot.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to know that you were satisfied and helped during your stay with us. Guest satisfaction is our top priority, and your feedback motivates our team to continue providing the best service. We look forward to welcoming you back again soon. Best regards, Patoni - Hotel Manager
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H***n
icon-Business
Business
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8.5
/10
Reviewed 11 week(s) ago
The officers and staff are friendly and pleasant.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for your review. We are delighted to hear that you were satisfied with the hospitality and service of our staff. This positive feedback encourages our team to continue providing the best possible experience for our guests. We look forward to welcoming you back in the future. Sincerely, Patoni - Hotel Manager
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R***y
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
friendly hotel staff the food is also delicious
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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d***g
icon-Staycation
Staycation
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8.5
/10
Reviewed 13 week(s) ago
Strategic location. Close to everywhere.
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's strategic location made it easy for you to travel to various places. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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drg M. M.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 22 week(s) ago
Location is close to everywhere. Close to the airport, harbor and feels right in front of the biggest mall in Ternate: Fast check in and check out process.
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to hear that our hotel's strategic location, close to the airport, port, and right in front of Ternate's largest mall, provided you with convenience. We are also pleased to learn that the check-in and check-out process was smooth and fast. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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Y***u
icon-Leisure
Leisure
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10.0
/10
Reviewed 25 week(s) ago
Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for your wonderful review. We are delighted to know that you enjoyed the indoor and outdoor facilities, as well as the friendly and helpful service from our staff. It is also great to hear that you found the atmosphere comfortable and clean. Your kind words truly motivate us to continue providing the best experience for our guests. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Warm regards, Hotel Gaia Ternate
m***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Clean and close to mcd mall
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Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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J***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
hotel staff is very friendly close to malls and culinary
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to learn that the friendliness of our staff and the delicious food at our hotel provided a pleasant experience for you. This feedback motivates our team to continue maintaining the quality of our service and guest comfort. We look forward to welcoming you back to Hotel Gaia Ternate. Sincerely, Hotel Gaia Ternate
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anthony k. s.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 41 week(s) ago
Very strategic location close to city center, mall and local market
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your review. We are pleased to know that our hotel's strategic location made it easy for you to travel to various places. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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Rasyid N.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 43 week(s) ago
I stayed for a couple of days with my family and I had an amazing experience with the staff that were very friendly and helpful. The only thing was the fridge and microwave that were not working.
2 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you and your family had an amazing experience with us, and we truly appreciate your kind words about our friendly and helpful staff. At the same time, we regret to hear about the issue with the fridge and microwave. Please accept our apologies for this inconvenience. Your feedback is very valuable, and we will address this matter with our team to ensure better facilities for our guests in the future. We look forward to welcoming you and your family back to Hotel Gaia Ternate for an even more enjoyable stay. Warm regards, Hotel Gaia Ternate
Gelar C. P.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 49 week(s) ago
The AC is leaking quite heavily, I have reported it to the receptionist but the technician has not come yet.
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1 people find it helpful
Accommodation's Reply
03 Dec 2024
To Mr. Gelar CP Thank you for choosing Gaia Hotel Ternate as your place to stay. We are very sorry that when you stayed at our hotel you experienced a leaking AC. We will commit to fixing this. Once again we thank you & apologize profusely for the inconvenience. Management. Gaia Hotel Ternate
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W***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Strategic location in front of the mall so it is easy to find food and other entertainment. The atmosphere is quite good for staying.
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1 people find it helpful
Accommodation's Reply
08 Sep 2025
Dear Guest, Thank you for your positive review. We are pleased to learn that our hotel's strategic location in front of the mall made it easy for you to find food and entertainment. We are also pleased to hear that the hotel's ambiance was pleasant and comfortable. We look forward to welcoming you back to Hotel Gaia Ternate on your next visit. Best regards, Hotel Gaia Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The staff is very friendly and very helpful. The room is clean.
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Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, Gaia Hotel Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The hotel is clean and comfortable. The staff is friendly.
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1 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, OGaia Hotel Ternate
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b***k
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 56 week(s) ago
Friendly and helpful staff. Fast response from the staff.
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Dear Guest, Thank you for your positive review. We are delighted to hear that the friendliness of our staff and the cleanliness of our rooms made your stay enjoyable. We look forward to welcoming you back to Gaia Hotel Ternate on your next visit. Best regards, OGaia Hotel Ternate
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Number of reviews per page
20
40