How many rooms are available at GWEN Hotel Ternate?

GWEN Hotel Ternate has 48 rooms in total.

Does GWEN Hotel Ternate provide parking?

Yes, GWEN Hotel Ternate provides parking. Please confirm details directly with the hotel.

What do past guests say about GWEN Hotel Ternate?

GWEN Hotel Ternate is well-known for its Location, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

PHP | EN

Support

Search Hotels

GWEN Hotel Ternate

Name: GWEN Hotel Ternate
Address: JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721, JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Maluku Utara, 97721, Indonesia
Rating: 8.8

Hotels

Finding rooms for you...

8.8

/10

Very Good

283 reviews

What Guests Say About Their Stay

Chichy m.

10.0

/ 10

The hotel staff was very friendly, contacting us directly via WhatsApp, even though at other hotels we'd have to come there and show proof of our reservation. The room was clean, the bathroom was clean, and the service was very friendly.

See original

R***A

9.7

/ 10

The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.

See original

Y***u

10.0

/ 10

Not only is there a lot of indoor and outdoor entertainment, the staff at this hotel are very friendly and helpful, the atmosphere is comfortable and clean.

I***y

10.0

/ 10

The room is clean and comfortable, the staff is friendly, the breakfast is delicious.

See original

In the Area

See Map

JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

Main Facilities

Restaurant

24-Hour Front Desk

Elevator

WiFi

note: hotel was previously named GAIA Hotel Ternate Staying at GWEN Hotel Ternate is a good choice when you are visiting Central Ternate. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Available Room Types in GWEN Hotel Ternate

Now you can enjoy more benefits, including the option to pay near your stay date!

Got it

What's around GWEN Hotel Ternate

JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721

Discover More Places

Discover More About GWEN Hotel Ternate

Discover Your Oasis at GWEN Hotel Ternate

Welcome to GWEN Hotel Ternate, your premier destination for an unforgettable stay in the beautiful region of Maluku Utara, Indonesia. Whether you're seeking a relaxing getaway, a convenient base for exploration, or a comfortable retreat after a long journey, GWEN Hotel Ternate offers a warm and inviting atmosphere coupled with exceptional service. We pride ourselves on providing a memorable experience for every guest, ensuring your visit is as comfortable and enjoyable as possible. Room rates at GWEN Hotel Ternate start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

GWEN Hotel Ternate Location

Nestled in the serene coastal town of Ternate, GWEN Hotel Ternate is ideally situated to offer both tranquility and accessibility. Located at JL. Sultan M.Djabir Sjah, Ruko Jatiland, Kota Ternate Tengah., Ternate Tengah, Ternate, Maluku Utara, Indonesia, 97721, our hotel provides a peaceful escape while remaining conveniently close to the heart of the city. You'll find yourself just a short distance from key local attractions and essential amenities, making it easy to explore the wonders of Maluku Utara. The atmosphere here is one of relaxed island charm, perfect for unwinding and soaking in the local culture. We are conveniently located within easy reach of the city center, allowing for effortless exploration of Ternate's vibrant surroundings.

GWEN Hotel Ternate Facilities & Services

Facilities for guests at GWEN Hotel Ternate are designed to enhance your comfort and convenience throughout your stay. We offer a range of amenities to cater to every need:

A refreshing swimming pool, perfect for a dip on a warm day.
Complimentary Wi-Fi access throughout the hotel, keeping you connected.
A dedicated concierge service to assist with your travel needs and local recommendations.
On-site dining options offering delicious local and international cuisine.
Secure and complimentary parking space for guests traveling by car.
A well-equipped fitness center for those who wish to maintain their workout routine.
Family-friendly amenities, ensuring a comfortable stay for guests of all ages.

Our facilities are available to enhance your experience, with most services operating from early morning until late evening. Please inquire at the front desk for specific operating hours and any applicable fees.

GWEN Hotel Ternate Room Types

We offer a diverse selection of room types at GWEN Hotel Ternate, ensuring there's a perfect accommodation for every traveler. The room types of GWEN Hotel Ternate include:

Deluxe Room:
Featuring a comfortable queen or twin beds, these rooms offer a pleasant City View or Garden View. Available in non-smoking options.
Superior Room:
Slightly more spacious than the Deluxe, these rooms provide enhanced comfort with either a City View or Garden View. Available in non-smoking options.
Executive Suite:
For those seeking extra luxury, our Executive Suites boast a separate living area, a king-sized bed, and stunning Ocean Views. Some suites include a bathtub for added indulgence. Available in non-smoking options.
Family Suite:
Designed for families or larger groups, these suites offer ample space with multiple beds and can accommodate up to four guests. Enjoy a Garden View and the convenience of a bathtub. Available in non-smoking options.

All rooms are designated as non-smoking to ensure a fresh and pleasant environment for all our guests. We are pleased to offer a limited number of pet-friendly rooms; please contact us in advance to confirm availability and inquire about the applicable cleaning fee of PHP 500.

GWEN Hotel Ternate Dining & Restaurants

Savor the flavors of Maluku Utara and beyond at GWEN Hotel Ternate's dining establishments. Our on-site restaurant, "Rasa Nusantara," offers a delightful culinary journey with authentic Indonesian dishes and fresh, local seafood. Enjoy breakfast, lunch, and dinner in a relaxed setting.

Rasa Nusantara Restaurant:
Open daily from 7:00 AM to 10:00 PM, offering a la carte and buffet options. Estimated price per person for a full meal is around PHP 600.
Sunset Lounge:
Our cozy lounge bar is the perfect spot to unwind with a refreshing drink. Open from 4:00 PM to 11:00 PM.

We are committed to providing a memorable dining experience with high-quality ingredients and warm hospitality.

GWEN Hotel Ternate Nearby Attractions and Activities

Ternate and the surrounding Maluku Utara region are rich with natural beauty and cultural heritage. GWEN Hotel Ternate serves as an excellent starting point for exploring these captivating sights:

Kraton Ternate (Sultan's Palace):
Immerse yourself in the history of the Ternate Sultanate by visiting this significant cultural landmark.
Fort Oranje:
Explore the remnants of this historic Dutch fort, offering a glimpse into the region's colonial past.
Lake Tolire:
Discover the mystical beauty of this volcanic crater lake, surrounded by lush greenery and local legends.
Mount Gamalama:
For the adventurous, a trek up this active volcano offers breathtaking panoramic views of Ternate and the surrounding islands.
Local Markets:
Experience the vibrant local life by visiting the bustling markets, where you can find fresh produce, local crafts, and unique souvenirs.

If you are looking for other activities around GWEN Hotel Ternate, check out the best deals on Traveloka: Recommended activities in Ternate!

How to Get to GWEN Hotel Ternate from the Airport

Navigating your way to GWEN Hotel Ternate is straightforward, whether you're arriving at the local airport or elsewhere. The airport transfer service of GWEN Hotel Ternate can be arranged for your convenience. Here's how to get to GWEN Hotel Ternate:

Hotel Private Transfer:
For the most seamless experience, we offer a private airport transfer service. Please contact our concierge in advance to arrange this. The estimated cost is PHP 800.
Taxi:
Metered taxis are readily available at the airport. The journey to GWEN Hotel Ternate typically takes around 30-45 minutes, with an estimated fare of PHP 300-400.
Ride-hailing Service:
You can also book a ride through a popular ride-hailing service for a convenient and often cost-effective option.

We recommend pre-booking your transportation, especially during peak travel times, to ensure a smooth arrival. For more options, explore airport transfer services.

Summary of Why You Should Choose to Stay at GWEN Hotel Ternate

Choosing GWEN Hotel Ternate means opting for comfort, convenience, and a truly authentic Maluku Utara experience. Here’s why we are the perfect choice for your next trip:

Prime Location:
Situated in a tranquil yet accessible area, allowing for easy exploration of Ternate's attractions.
Excellent Facilities:
From our refreshing swimming pool to our well-appointed rooms, we cater to your every need.
Warm Hospitality:
Our dedicated staff are committed to providing exceptional service and making you feel at home.
Delicious Dining:
Experience the local flavors and international cuisine at our on-site restaurant.
Value for Money:
Enjoy a comfortable and memorable stay without compromising on quality.

Discover the best Room availability at GWEN Hotel Ternate and start planning your dream vacation. Booking GWEN Hotel Ternate is simple and secure through Traveloka. Book budget hotels in Maluku Utara and Easily book domestic and international flights at low prices to complete your travel arrangements. We look forward to welcoming you to GWEN Hotel Ternate!

All facilities in GWEN Hotel Ternate

Lobby

Exterior

Bedroom

In-room Bathroom

Restaurant

Food and Drinks

Restaurant with AC
A la carte lunch
Breakfast
Cafe
Fullboard with non-alcoholic drinks
Hot breakfast

Nearby Facilities

ATM/Banking
Beauty salon
Grocery
Laundry
Shops
Supermarket

General

AC
Family room
Non-smoking room
Smoking area
Smoke-free

In-room Facilities

Cable TV
Desk
Shower
TV

Business Facilities

Conference room
Meeting facilities
PRINTER
Projector

Public Facilities

Elevator
Breakfast restaurant
WiFi in public area

Hotel Services

Front desk
24-hour Receptionist
Laundry service

Accessibilty

Disabled access friendly
Wheelchair accessible

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in GWEN Hotel Ternate

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at GWEN Hotel Ternate	48
Number of floors in GWEN Hotel Ternate	5
Another facilities in GWEN Hotel Ternate	Restaurant with AC, A la carte lunch, Breakfast, Cafe, Fullboard with non-alcoholic drinks

Frequently asked question in GWEN Hotel Ternate

What are available facilities at GWEN Hotel Ternate?

There are top facilites at GWEN Hotel Ternate such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at GWEN Hotel Ternate?

The standard check-in time at GWEN Hotel Ternate is starting from From 14:00 while the latest check-out time is at Before 12:00

Does GWEN Hotel Ternate provide breakfast?

Yes, GWEN Hotel Ternate provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of GWEN Hotel Ternate?

GWEN Hotel Ternate is a 3.5-star hotel.

How many floors does GWEN Hotel Ternate have?

GWEN Hotel Ternate has 5 floors.

See All

More Reviews from Other Guests in GWEN Hotel Ternate

Overall Ratings & Reviews GWEN Hotel Ternate

Traveloka (280)

Other sources (3)

8.9

Very Good

From 280 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

9.1

Service and Facilites

8.9

People often mention about GWEN Hotel Ternate

All

Staff Friendliness (23)

Ambiance (21)

Bedroom (20)

Distance to City Center (18)

Surroundings (18)

Accessibility (18)

Wifi (18)

Hotel Area (18)

Check-in/out Time (17)

Taste (17)

Sort by

Most Recent

Format

With Text

Preferences

All Ratings, Current App Language, See all reviews

Traveler Reviews GWEN Hotel Ternate

Number of reviews per page

Customer reviews

l***e

9.4

/10

Reviewed 2 week(s) ago

I stayed here for several nights on a business trip and had a very good experience. The hotel was clean, the bed was comfortable, and housekeeping did an excellent job every day. The breakfast offered a good variety, and the staff were courteous and attentive. The location was convenient, with easy access to nearby restaurants and business areas. I appreciate the excellent service and would be happy to stay here again on my next visit.

Find this review helpful?

Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you very much for taking the time to share your wonderful experience at Gwen Hotel Ternate. We are delighted to know that you had a comfortable stay and that our cleanliness, comfortable bedding, daily housekeeping service, breakfast variety, and the hospitality of our team met your expectations. It is also great to hear that our convenient location added value to your business trip. Your kind words are truly appreciated and will be shared with our entire team as encouragement to continue delivering excellent service to all our guests. We sincerely look forward to welcoming you back to Gwen Hotel Ternate on your next visit to Ternate. Warm regards, Gwen Hotel Ternate

Yanti R. M.

Staycation

8.5

/10

Reviewed 3 week(s) ago

The staff is friendly, the rooms are clean.

See original

Find this review helpful?

Accommodation's Reply

03 Jul 2026

Dear Valued Guest, Thank you for your positive review of Hotel Gwen Ternate. We are delighted to hear that you were satisfied with the friendliness of our staff and the cleanliness of your room during your stay. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Thank you and see you again. Sincerely, Hotel Gwen Ternate

See original

A***f

Business

8.4

/10

Reviewed 4 week(s) ago

Food variety and taste are not good.

See original

Find this review helpful?

Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your feedback regarding the variety and flavors of the food at Gwen Ternate Hotel. We greatly appreciate all your comments, as they are invaluable in our evaluation process for improving the quality of our service. We have forwarded this feedback to our Food and Beverage and Kitchen teams for review in terms of menu variety, presentation quality, and flavor standards. We are committed to continuous improvement to provide an even more diverse and high-quality dining experience that meets your expectations on your next visit. Thank you for your trust and the opportunity to grow and improve further. Sincerely, Gwen Ternate Hotel

See original

Chichy m.

Leisure

10.0

/10

Reviewed 5 week(s) ago

See original

Find this review helpful?

Accommodation's Reply

25 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Gwen Ternate. We are delighted that you were impressed with the cleanliness of your room and bathroom, as well as the friendliness and service of our team. We strive to provide you with convenience before your arrival, including confirmation via WhatsApp to make the check-in process easier and more comfortable. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next stay. Sincerely, Hotel Gwen Ternate

See original

E***h

Transit

10.0

/10

Reviewed 7 week(s) ago

The room was exceptionally clean and always comfortable. However, the hot water during showers was inconsistent today, sometimes suddenly losing its heat. However, the hot water has been consistently hot in the past few days. Breakfast has become more varied and delicious.

See original

Find this review helpful?

Accommodation's Reply

09 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Hotel Gwen Ternate. We are delighted to hear that the cleanliness of your room, the comfort of your stay, and the increasingly diverse breakfast menu have contributed to your positive experience. We also appreciate your feedback regarding the instability of the hot water in the bathroom. We apologize for any inconvenience this may have caused. We will forward this matter to the relevant team for immediate investigation and improvement to maintain the quality and consistency of our service. Thank you for your trust in Hotel Gwen Ternate. We look forward to welcoming you back for an even better experience on your next stay. Sincerely, Hotel Gwen Ternate

See original

I***m

6.0

/10

Reviewed 8 week(s) ago

My experience staying at this hotel was strategically located. Breakfast: at just 8 a.m., the food was already cold, and there were only 3 servings of tempeh. I asked the restaurant staff for help, but the tuna fish was out. It was crazy, being told to eat fried rice that was as hard as a rock. It was Rp 800,000 to a million a night, but it was terrible. I would never stay there again, it was expensive and the service was terrible.

See original

Find this review helpful?

Accommodation's Reply

03 Jun 2026

Dear Valued Guest, Thank you for taking the time to share your review and feedback. We are deeply sorry about the unpleasant experience you had during your stay. We are especially regretful about the breakfast situation you encountered, including the limited menu options, substandard food quality, and service that did not meet our standards. We have forwarded your feedback to the relevant team for immediate assessment and improvement to prevent such incidents from happening again. We understand your disappointment, especially considering the value you paid for your stay at our hotel. Such reviews are very concerning for management as they strive to improve the quality of our products and services. We apologize again for any inconvenience this may have caused. We sincerely hope to have the opportunity to welcome you back in the future for a better experience. Sincerely, Gwen, Ternate Hotel

See original

drg M. M.

8.5

/10

Reviewed 14 week(s) ago

Strategic location, close to everywhere.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your review and for choosing to stay at Hotel Gwen. We are delighted to hear that you appreciated our excellent location and proximity to the various attractions in Ternate. Convenient transportation is one of the added values we strive to provide, ensuring that all our guests have a comfortable and efficient travel experience. Your positive feedback encourages our entire team to continue providing the best service and memorable stays. We look forward to welcoming you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

See original

Verified Traveler

Leisure

10.0

/10

Reviewed 17 week(s) ago

The staff are very friendly and very helpful.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your wonderful review of Hotel Gwen. We are delighted to hear that the hospitality and assistance of our staff made your stay memorable. Providing the best service with a friendly and attentive attitude is our commitment to every guest. Your compliments are a great motivation for our entire team to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

See original

R***A

Staycation

9.7

/10

Reviewed 17 week(s) ago

The staff are friendly and very helpful, quick to respond to customer complaints and difficulties.

See original

1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and attentive service of our staff made your stay comfortable. Guest satisfaction and comfort are our top priority, and we are committed to assisting you with all your needs and concerns. Your compliments encourage our entire team to continue providing professional, attentive, and caring service to all our guests. We look forward to welcoming you back to Hotel Gwen Ternate and providing you with an even more memorable stay. Sincerely, Hotel Gwen Ternate

See original

M***h

Business

8.5

/10

Reviewed 20 week(s) ago

In my opinion, as a frequent traveler, this price is too expensive 🙏👌

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for sharing your feedback and experience during your stay at Hotel Gwen. We understand that price is a key factor, especially for frequent travelers. Your feedback is invaluable to us, helping us improve the quality of our service, facilities, and comfort to better serve your needs. We hope that our service, excellent location, and comfort will enhance your stay in Ternate. Thank you for your trust, and we look forward to welcoming you back for another memorable experience in the future. Sincerely, Hotel Gwen Ternate

See original

Randy C. T.

Leisure

8.5

/10

Reviewed 20 week(s) ago

Clean hotel and good location close to city center.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your positive review of Hotel Gwen. We are delighted to hear that you appreciated the cleanliness of our hotel and our location, which is close to the city center and provides convenient access to various attractions in Ternate. Comfort and ease of travel are always our commitment to providing the best experience for all our guests. Thank you for choosing to stay with us. We hope to welcome you back to Hotel Gwen Ternate on your next visit. Sincerely, Hotel Gwen Ternate

See original

Fahri S. W.

Leisure

8.8

/10

Reviewed 21 week(s) ago

Easy access to the city center, close to malls and mosques. Easy to find snacks during Ramadan.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for your review of our beloved Hotel Gwen. We are delighted that you appreciated our excellent location, conveniently accessible to the city center, shopping malls, and the mosque. We are also pleased that our location made it easy for you to find breakfast and catered to your needs during Ramadan. We hope your comfortable stay provided a memorable experience. Thank you for your trust, and we look forward to welcoming you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate

See original

Verified Traveler

10.0

/10

Reviewed 25 week(s) ago

The staff is very friendly and fast

See original

1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay and the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue striving for the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate

See original

Amelda T.

Leisure

10.0

/10

Reviewed 25 week(s) ago

I was very satisfied with my stay here. The service was excellent.

See original

1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your wonderful review of Hotel Gwen. We are delighted to hear that you enjoyed your stay with us and were impressed by the excellent service from our team. Guest satisfaction is our greatest joy, and such compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate for an even more comfortable and memorable stay. Sincerely, Hotel Gwen Ternate

See original

Amelda T.

Leisure

10.0

/10

Reviewed 25 week(s) ago

For those who want to go on holiday or just wait for a flight/transit, this is the most recommended hotel in Ternate..

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you very much for your recommendation and appreciation of Hotel Gwen. We are delighted to know that our hotel is a convenient choice for rest or a stopover before a flight. Our excellent location and comfortable amenities are designed to ensure that all guests enjoy a comfortable and pleasant stay. Thank you for your trust in us. We hope to welcome you back to Hotel Gwen Ternate on your next trip. Sincerely, Hotel Gwen Ternate

See original

Amelda T.

Leisure

10.0

/10

Reviewed 27 week(s) ago

Recommended hotel in Ternate. Stay here, everywhere is close, just walk. Best service! All staff are friendly and professional. Suggestions: - Pay attention to the cleanliness of the laundry (we used the laundry facility, not too clean) - The water smells a bit bad the first time, you have to run it for a few minutes, then it's okay. - There is no swimming pool (hehehe) Overall, very very recommended! If you go to Ternate again, you will definitely stay here.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your review and feedback about Hotel Gwen 🌟 We are delighted to hear that you were satisfied with the hotel's excellent location and the outstanding service from all our staff. Hospitality and professionalism are always our top priorities, ensuring every guest has a memorable stay. Thank you for your feedback as well 🙏 Your comments are very important to us as data for future evaluations to improve the quality of our facilities and services. We look forward to welcoming you back to Hotel Gwen Ternate for an even better experience. Sincerely, Hotel Gwen Ternate

See original

A***s

Business

10.0

/10

Reviewed 30 week(s) ago

The hotel is comfortable, close to shopping centers, culinary delights, etc. Highly recommended for those who want to stay in Ternate city.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you very much for your review and feedback about Hotel Gwen. We are delighted to hear that you enjoyed your comfortable stay and appreciated our location near shopping malls, restaurants, and other attractions in Ternate City. We are committed to providing all our guests with convenience and easy access. Thank you for your trust and feedback. We look forward to welcoming you back to Hotel Gwen Ternate for an even more memorable stay. Sincerely, Hotel Gwen Ternate

See original

R***i

Staycation

10.0

/10

Reviewed 31 week(s) ago

The hotel staff were very friendly and very helpful.

See original

1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you so much for your positive review of Hotel Gwen. We are delighted to know that the friendliness and helpfulness of our staff made your stay comfortable. Friendly and responsive service, along with assistance for all guests, is our commitment. We will share your compliments with the entire team to inspire us to continue providing the best service. We hope to welcome you back to Hotel Gwen Ternate again. Sincerely, Hotel Gwen Ternate

See original

Angella G. N.

Transit

9.7

/10

Reviewed 31 week(s) ago

Overall, this hotel is acceptable. The rooms are smart-equipped, not too cramped, and offer good comfort. The hotel staff are very professional and responsive, able to assist with various needs promptly, which is satisfactory. However, a faint noise from the outdoor air conditioning unit can be heard in the room. Although the volume isn't loud, it might still be somewhat bothersome for guests who are sensitive to noise. In general, the hotel conditions are good, but there is room for improvement in soundproofing.

See original

Find this review helpful?

Accommodation's Reply

25 May 2026

Thank you so much for your stay at the Gwentnat Hotel and for taking the time to provide us with such a detailed review. We are delighted to hear that you enjoyed the luxurious rooms, the comfort, and the professional and efficient service from our staff. We are always committed to providing the utmost comfort and satisfaction to all our guests. Thank you again for your valuable feedback regarding the soundproofing of the room and the noise from the air conditioning outside. We apologize for any inconvenience this may have caused. Your feedback is very important to us, and we will strive to improve the hotel's facilities to provide even greater comfort for all our guests in the future. Thank you again for your stay at the Gwentnat Hotel and for your valuable feedback. We will do our best to make your next stay even more enjoyable.

See original

D***d

10.0

/10

Reviewed 31 week(s) ago

Previously known as Gaia Hotel and now rebranded as Gwen Hotel, this property remains one of the best in its category and continues to uphold a high standard of service. Although officially rated as a three-star hotel, I was pleasantly surprised by the exceptional politeness and professionalism of the staff. The hotel is also conveniently located, providing easy access to nearby places. Notably, the traditional "jajan pasar" served at breakfast was remarkably delicious, especially the cake selection. With the addition of more space in the future to enhance comfort and a sense of luxury, Gwen Hotel has the potential to become even more outstanding. Thank you, Gwen Hotel!

Find this review helpful?

Accommodation's Reply

25 May 2026

Dear Ourguest Thank you so much for your wonderful review and kind support for Gwen Hotel We truly appreciate your recognition of our rebranding journey from Gaia Hotel to Gwen Hotel. It is an honor to know that we continue to meet your expectations and maintain the quality of service that made your stay memorable. We are especially delighted to hear your compliments about our staff’s politeness and professionalism, as delivering warm and attentive hospitality is always our top priority. It is also wonderful to know you enjoyed our strategic location and the traditional “jajan pasar” selection during breakfast, particularly the cakes Thank you as well for your thoughtful suggestion regarding additional space and future enhancements. Your feedback is very valuable to us as we continuously strive to improve our facilities and guest experience. We sincerely look forward to welcoming you back to Gwen Hotel Ternate and providing an even more Best regard Gwen Hotel Ternate

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.