Hotel Gerbera

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8.6
/10
Very Good
2,367 reviews

What Guests Say About Their Stay

Staff Friendliness (76)
Accessibility (69)
Family Friendly (64)
Surroundings (63)

Fitri R. W.

10.0
/ 10
One of the best budget hotels, the rooms are clean and well-equipped with complete amenities. There's a thermos for hot water, and tea and coffee are provided as a welcome drink. The building isn't luxurious, but it's well-maintained. I'll stay here again next time, and the pool is quite spacious.
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Verified Traveler

10.0
/ 10
The staff was friendly. Before booking, call to check if there's a room available. The hotel turned out to be comfortable, clean, and strategically located, close to a convenience store. It'll be on your list of hotels to stay in if you ever plan to visit Puncak.
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Sugiyanto

10.0
/ 10
The hotel was very comfortable in every way, clean, and the staff were all friendly. The food was delicious, made easy with room delivery. The hotel is close to tourist attractions and restaurants. I have no regrets staying here. I will definitely return to this hotel next time.
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Rika R.

10.0
/ 10
The hotel staff was very friendly, the service was satisfactory, the atmosphere was comfortable, and the place was clean. Easy access and close to restaurants and the highway, so it was close to everything. Most impressively, I rushed to check out and left something behind, but the staff patiently and kindly delivered it to my address. Oh my gosh, thank you so much.
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Verified Traveler

10.0
/ 10
The hotel staff is friendly and very helpful. Food is affordable; I even asked for help cooking noodles for free. Ice is also free. It's very close to Cimory.
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In the Area
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Jln. Raya Puncak Km 17 Cipayung, Megamendung, Puncak, Jawa Barat, Indonesia, 16770

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Hotel Gerbera is a hotel is located at Megamendung. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Gerbera

Jln. Raya Puncak Km 17 Cipayung, Megamendung, Puncak, Jawa Barat, Indonesia, 16770
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Lobby Hotel Gerbera
Lobby 2 Hotel Gerbera

Discover More About Hotel Gerbera

The Charm of Hotel Gerbera

For Australian travellers seeking a comfortable and convenient base in the heart of Jawa Barat, Indonesia,

Hotel Gerbera

offers a welcoming retreat. Nestled in a region known for its natural beauty and vibrant culture, this hotel provides a blend of essential amenities and a prime location, making it an excellent choice for your next Indonesian adventure. Whether you're exploring the lush landscapes or immersing yourself in local life,

Hotel Gerbera

aims to provide a memorable stay.

Rates at

Hotel Gerbera

start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Gerbera

Hotel Gerbera

is situated in the picturesque Puncak area of Jawa Barat, a region renowned for its cool mountain air and stunning tea plantations. Located approximately {distanceFromCityCentre} from the bustling city centre of Bogor, the hotel offers a tranquil escape while remaining accessible. The nearest train station is {nearestTrainStation}, providing a convenient link to major cities. For those arriving by air, {airportName} is the closest major airport, with various transport options available to reach the hotel. The surrounding area is dotted with charming local cafes and offers opportunities for scenic walks, making it ideal for travellers who appreciate both relaxation and exploration.

Guest Facilities and Services at Hotel Gerbera

Guest facilities at

Hotel Gerbera

are designed to ensure a comfortable and hassle-free experience for all visitors. Travellers will appreciate the availability of complimentary Wi-Fi throughout the property, allowing you to stay connected. The hotel features a helpful 24-hour front desk, ready to assist with any queries or requests you may have. For those who enjoy starting their day with a good coffee and a hearty breakfast, the hotel offers dining options that cater to various tastes. Secure luggage storage is also available, providing peace of mind for those with early arrivals or late departures.

Room Information and Stay Experience at Hotel Gerbera

The

Room types of Hotel Gerbera

are thoughtfully appointed to provide a restful sanctuary after a day of exploring. Each room is designed with comfort in mind, featuring clean and well-maintained spaces. Guests can expect modern climate control systems to ensure a pleasant temperature regardless of the external weather. The beds are prepared with quality linens, promising a good night's sleep. Bathrooms are kept to a high standard of cleanliness, offering a refreshing space to freshen up.

Recommended Nearby Dining and Cafes around Hotel Gerbera

The Puncak area surrounding

Hotel Gerbera

is a haven for food lovers, offering a delightful array of culinary experiences. You'll find numerous local eateries serving authentic Indonesian cuisine, perfect for an immersive taste of the region. For those who enjoy a leisurely brunch, charming cafes are scattered throughout the area, often featuring locally sourced ingredients and excellent coffee. The hotel itself may also offer dining options, providing convenient choices for a quick bite or a more relaxed meal. Exploring the local food scene is a highlight of any stay in Jawa Barat.

Popular Attractions and Activities near Hotel Gerbera

The Puncak region is brimming with attractions and activities that cater to a wide range of interests. Here are some popular spots near

Hotel Gerbera

:

  • Taman Safari Indonesia:

    A renowned wildlife park where you can see a variety of animals in a naturalistic setting.
  • Puncak Pass:

    Famous for its scenic viewpoints offering breathtaking panoramas of the surrounding tea plantations and valleys.
  • Kebun Teh Gunung Mas:

    An expansive tea plantation where you can learn about tea production and enjoy the serene landscape.
  • Little Venice Kota Bunga:

    A unique themed tourist spot with canals and gondolas, offering a different kind of recreational experience.
  • Curug Cilember:

    A series of beautiful waterfalls, perfect for a refreshing dip and a nature walk.

If you are looking for other activities around

Hotel Gerbera

, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Hotel Gerbera from the Airport

Navigating your journey from the airport to

Hotel Gerbera

is straightforward, with several convenient options available. The

Airport transfer service of Hotel Gerbera

can be accessed via various modes of transport.

  • Airport Link Trains:

    If available from {airportName}, these trains offer a fast and efficient way to travel towards the city centre, from where you can connect to local transport.
  • Airport Shuttle Buses:

    Many airports operate shuttle services that can take you to key points in the city, providing a cost-effective option.
  • Public Metered Taxis:

    Readily available at the airport, these taxis offer a direct route to your destination.
  • Rideshare Services:

    Convenient and often pre-booked, these services provide a comfortable door-to-door transfer.

For more information on seamless travel, explore your options for an Airport transfer service or consider

Hotel Gerbera

airport transfer for a direct journey.

Summary of Why You Should Choose Hotel Gerbera

Hotel Gerbera

stands out as an excellent choice for Australian travellers looking for a comfortable and well-located accommodation in Jawa Barat. Its key advantages include:

  • Prime Location:

    Situated in the scenic Puncak area, offering both tranquility and access to local attractions.
  • Comfortable Accommodations:

    Rooms are designed for relaxation with essential amenities and climate control.
  • Convenient Facilities:

    Enjoy free Wi-Fi, a 24-hour front desk, and helpful services to enhance your stay.
  • Accessibility:

    Easy to reach from the airport and well-connected to surrounding areas.

Ready to experience the charm of Jawa Barat?

Check room availability at Hotel Gerbera

and

Book Hotel Gerbera

today through Traveloka for a seamless booking process.

For more options, you can also Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices.

All facilities in Hotel Gerbera

Bar, Cafe and Lounge Hotel Gerbera
Bar, Cafe and Lounge
Swimming Pool Hotel Gerbera
Swimming Pool
Common Space Hotel Gerbera
Common Space
Lobby Hotel Gerbera
Lobby
Bedroom Hotel Gerbera
Bedroom

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Things to Do

  • Children play area
  • Garden
  • Outdoor pool
  • Pool sun loungers

General

  • AC
  • Banquet
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Newspaper in lobby

Business Facilities

  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Children pool

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Hotel Gerbera

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Gerbera
58
Number of floors in Hotel Gerbera
2
Another facilities in Hotel Gerbera
Coffee shop, 24-hour room service, Breakfast restaurant, WiFi in public area, ATM/Banking

Frequently asked questions about Hotel Gerbera

What are available facilities at Hotel Gerbera?
There are top facilites at Hotel Gerbera such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Gerbera?
The standard check-in time at Hotel Gerbera is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Gerbera provide breakfast?
Yes, Hotel Gerbera provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Gerbera?
Hotel Gerbera has a 3.0-star rating.
How many floors does Hotel Gerbera have?
Hotel Gerbera has 2.
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Hotel Gerbera reviews and ratings

8.6
Very Good
From 2,367 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.1

Location

8.7

Service and Facilites

8.7

People often mention about Hotel Gerbera
All
Staff Friendliness (56)
Family Friendly (52)
Accessibility (51)
Bedroom (49)
Surroundings (48)
Room Space (46)
Bathroom (46)
Ambiance (45)
Hotel Area (43)
Check-in/out Time (42)
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Traveller Reviews Hotel Gerbera

Number of reviews per page
20
40
Customer reviews
Ali S.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 week(s) ago
The location is close to Cimory. The service is excellent, but the bed needs replacing, and the sheets and pillows are completely inadequate.
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M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is friendly... Overall it's nice and cool... The room is really small hehe
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1 people find it helpful
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Chaca K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
first time staying here, the room is spacious, the bed is big, the breakfast is plentiful and delicious", there is also a swimming pool and on the side of the highway near Alfa Indo, there is also a clothing store
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
The location is close to the main road, comfortable, and quiet. All the staff are friendly. The food is delicious. The standard room is quite small, the pillows look worn, and the mattress needs refurbishing. The foam is thin and the springs are very noticeable, making for an uncomfortable sleep and body aches.
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2 people find it helpful
R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
A very strategic location on the roadside. There are plenty of street food stalls in front of the hotel. Recommended for those who just want to stay with their family.
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R***O
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Breakfast is just fried rice.
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2 people find it helpful
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
This is the second time staying at Hotel Gerbera, but this time the room size is very small.
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Accommodation's Reply
11 Jul 2026
Thank you for staying at Hotel Gerbera again and for taking the time to write a review. We apologize if the room size did not meet your expectations. For your next stay, we recommend choosing a Deluxe or Family room, which are larger for a more comfortable stay. We hope to welcome you back again.
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Suryadi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
The hot water in the bathroom often takes too long to heat up, and it often doesn't work. Please add camphor or some air freshener to prevent it from getting stale.
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Accommodation's Reply
11 Jul 2026
Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and resolve the problem immediately. Thank you for helping us improve the quality of our service.
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Suryadi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
Overall, it was good. However, at the end of our stay, while having breakfast in the gazebo, someone was playing karaoke at a very loud volume, making us uncomfortable while we were eating. By the way, the hot water in the bathroom often wouldn't work. Oh, and please freshen up the bathroom, at least with some camphor.
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1 people find it helpful
Accommodation's Reply
11 Jul 2026
Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and improve the situation immediately. Additionally, we will review the usage limits and duration of the karaoke area to avoid disturbing other guests, especially during breakfast time.
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R***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 7 week(s) ago
The room was cramped and the lights were dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. The bathroom smelled bad, and the room didn't smell good either. However, the hotel's ambiance was nice, and there was a swimming pool.
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Accommodation's Reply
03 Jul 2026
Dear Valued Guest, Thank you for choosing to stay at Hotel Gerbera, and we apologize for any shortcomings that may have occurred. We will review this matter to ensure we can provide you with the best possible service in the future. Thank you very much.
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R***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 7 week(s) ago
The room was cramped and the lighting was dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. However, the hotel's ambiance was nice, and there was a swimming pool.
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2 people find it helpful
Accommodation's Reply
11 Jul 2026
Thank you for staying at Hotel Gerbera and for taking the time to write a review. We apologize for any inconvenience you may have experienced regarding the room size, lighting, and amenities. We will use your feedback to improve our services. We appreciate your appreciation for our friendly staff, the hotel's atmosphere, and the pool facilities. For your next stay, we recommend choosing a Deluxe room or a family room, which are larger. We hope to welcome you back for an even better experience.
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Fitri R. W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
One of the best budget hotels, the rooms are clean and well-equipped with complete amenities. There's a thermos for hot water, and tea and coffee are provided as a welcome drink. The building isn't luxurious, but it's well-maintained. I'll stay here again next time, and the pool is quite spacious.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Thank you very much, Mr. Fitri, for your positive review. We are delighted to hear that you had a pleasant time. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Hotel Gerbera again.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff was friendly. Before booking, call to check if there's a room available. The hotel turned out to be comfortable, clean, and strategically located, close to a convenience store. It'll be on your list of hotels to stay in if you ever plan to visit Puncak.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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S***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The hotel's strategic location is close to tourist attractions, restaurants, minimarkets, and gas stations. The hotel staff is friendly and helpful. It's a great place to rest during your Puncak vacation.
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1 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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Elisna D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank God, my staycation at this hotel was very comfortable. There were no shortcomings, everything was perfect, and nothing scary. It's close to everything, and finding food outside is easy. I'm not disappointed.
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2 people find it helpful
Accommodation's Reply
26 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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Sugiyanto
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
The hotel was very comfortable in every way, clean, and the staff were all friendly. The food was delicious, made easy with room delivery. The hotel is close to tourist attractions and restaurants. I have no regrets staying here. I will definitely return to this hotel next time.
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3 people find it helpful
Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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Putri D. H.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
The hotel staff was incredibly friendly, and the hotel itself was nice. It's just a shame there weren't any towels for the bathroom. So far, everything has been very satisfying. The best part is that the staff are all truly friendly.
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3 people find it helpful
Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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M***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 16 week(s) ago
The AC isn't cold, it's just a blower. The toilet isn't very clean.
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Accommodation's Reply
28 Apr 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will work to improve. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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Lailatussyifa
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
I love the view and the morning ambiance.
Find this review helpful?
Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 17 week(s) ago
Stayed in a standard room, but unfortunately, towels and amenities weren't provided upon arrival. Hopefully, things will improve in the future.
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Accommodation's Reply
28 Apr 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will make improvements. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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Number of reviews per page
20
40

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Bedroom 4 Hotel Gerbera

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 2,367 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.6

Meal

8.1

Location

8.7

Service and Facilites

8.7

People often mention about Hotel Gerbera
All
Staff Friendliness (56)
Family Friendly (52)
Accessibility (51)
Bedroom (49)
Surroundings (48)
Room Space (46)
Bathroom (46)
Ambiance (45)
Hotel Area (43)
Check-in/out Time (42)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Hotel Gerbera

Number of reviews per page
20
40
Customer reviews
Ali S.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 1 week(s) ago
The location is close to Cimory. The service is excellent, but the bed needs replacing, and the sheets and pillows are completely inadequate.
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Find this review helpful?
M***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The hotel staff is friendly... Overall it's nice and cool... The room is really small hehe
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1 people find it helpful
Profile Picture
Chaca K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
first time staying here, the room is spacious, the bed is big, the breakfast is plentiful and delicious", there is also a swimming pool and on the side of the highway near Alfa Indo, there is also a clothing store
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Find this review helpful?
S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 4 week(s) ago
The location is close to the main road, comfortable, and quiet. All the staff are friendly. The food is delicious. The standard room is quite small, the pillows look worn, and the mattress needs refurbishing. The foam is thin and the springs are very noticeable, making for an uncomfortable sleep and body aches.
Translated by Google Icon
See original
2 people find it helpful
R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
A very strategic location on the roadside. There are plenty of street food stalls in front of the hotel. Recommended for those who just want to stay with their family.
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Find this review helpful?
R***O
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 5 week(s) ago
Breakfast is just fried rice.
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2 people find it helpful
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
This is the second time staying at Hotel Gerbera, but this time the room size is very small.
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Accommodation's Reply
11 Jul 2026
Thank you for staying at Hotel Gerbera again and for taking the time to write a review. We apologize if the room size did not meet your expectations. For your next stay, we recommend choosing a Deluxe or Family room, which are larger for a more comfortable stay. We hope to welcome you back again.
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Suryadi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
The hot water in the bathroom often takes too long to heat up, and it often doesn't work. Please add camphor or some air freshener to prevent it from getting stale.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jul 2026
Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and resolve the problem immediately. Thank you for helping us improve the quality of our service.
Translated by Google Icon
See original
Profile Picture
Suryadi W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
Overall, it was good. However, at the end of our stay, while having breakfast in the gazebo, someone was playing karaoke at a very loud volume, making us uncomfortable while we were eating. By the way, the hot water in the bathroom often wouldn't work. Oh, and please freshen up the bathroom, at least with some camphor.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
11 Jul 2026
Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and improve the situation immediately. Additionally, we will review the usage limits and duration of the karaoke area to avoid disturbing other guests, especially during breakfast time.
Translated by Google Icon
See original
R***a
icon-origin-TRAVELOKA
6.4
/10
Reviewed 7 week(s) ago
The room was cramped and the lights were dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. The bathroom smelled bad, and the room didn't smell good either. However, the hotel's ambiance was nice, and there was a swimming pool.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Jul 2026
Dear Valued Guest, Thank you for choosing to stay at Hotel Gerbera, and we apologize for any shortcomings that may have occurred. We will review this matter to ensure we can provide you with the best possible service in the future. Thank you very much.
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R***a
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6.4
/10
Reviewed 7 week(s) ago
The room was cramped and the lighting was dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. However, the hotel's ambiance was nice, and there was a swimming pool.
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2 people find it helpful
Accommodation's Reply
11 Jul 2026
Thank you for staying at Hotel Gerbera and for taking the time to write a review. We apologize for any inconvenience you may have experienced regarding the room size, lighting, and amenities. We will use your feedback to improve our services. We appreciate your appreciation for our friendly staff, the hotel's atmosphere, and the pool facilities. For your next stay, we recommend choosing a Deluxe room or a family room, which are larger. We hope to welcome you back for an even better experience.
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Fitri R. W.
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Staycation
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10.0
/10
Reviewed 8 week(s) ago
One of the best budget hotels, the rooms are clean and well-equipped with complete amenities. There's a thermos for hot water, and tea and coffee are provided as a welcome drink. The building isn't luxurious, but it's well-maintained. I'll stay here again next time, and the pool is quite spacious.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Thank you very much, Mr. Fitri, for your positive review. We are delighted to hear that you had a pleasant time. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Hotel Gerbera again.
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Verified Traveler
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
The staff was friendly. Before booking, call to check if there's a room available. The hotel turned out to be comfortable, clean, and strategically located, close to a convenience store. It'll be on your list of hotels to stay in if you ever plan to visit Puncak.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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S***a
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Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The hotel's strategic location is close to tourist attractions, restaurants, minimarkets, and gas stations. The hotel staff is friendly and helpful. It's a great place to rest during your Puncak vacation.
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1 people find it helpful
Accommodation's Reply
05 Jun 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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Elisna D.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Thank God, my staycation at this hotel was very comfortable. There were no shortcomings, everything was perfect, and nothing scary. It's close to everything, and finding food outside is easy. I'm not disappointed.
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2 people find it helpful
Accommodation's Reply
26 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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Sugiyanto
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10.0
/10
Reviewed 15 week(s) ago
The hotel was very comfortable in every way, clean, and the staff were all friendly. The food was delicious, made easy with room delivery. The hotel is close to tourist attractions and restaurants. I have no regrets staying here. I will definitely return to this hotel next time.
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3 people find it helpful
Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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Putri D. H.
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9.1
/10
Reviewed 15 week(s) ago
The hotel staff was incredibly friendly, and the hotel itself was nice. It's just a shame there weren't any towels for the bathroom. So far, everything has been very satisfying. The best part is that the staff are all truly friendly.
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3 people find it helpful
Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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M***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 16 week(s) ago
The AC isn't cold, it's just a blower. The toilet isn't very clean.
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Accommodation's Reply
28 Apr 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will work to improve. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.
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Lailatussyifa
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
I love the view and the morning ambiance.
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Accommodation's Reply
17 May 2026
Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.
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R***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 17 week(s) ago
Stayed in a standard room, but unfortunately, towels and amenities weren't provided upon arrival. Hopefully, things will improve in the future.
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Accommodation's Reply
28 Apr 2026
Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will make improvements. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.
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