Very clean, nice staff, and senior-friendly hotel, mostly they have a lot of space enough to bring a wheelchair, the food is good, the coffee is good, I enjoy staying here, thank you for the experience
Having a staycation with my best friend. We also brought our kids. The hotel is family and kids friendly. The staffs are kindly and helpful. The ambiance is comfortable. The room is clean, either. We also tried to have breakfast. The food was also tasty, and I preferred the local food. Kids enjoyed the food, especially the sweets. There is also an indoor playground for the kids. We really enjoyed staying in Best Western Papilio Hotel. Thank you for the great service.
I had a great stay at this hotel! The staff were super friendly and helpful, which made everything so much easier. The room was spacious, clean, and really comfy. They have all the amenities you need, and everything felt modern. The location was also perfect, making it easy to get around. Overall, I had a fantastic experience and would definitely stay here again!
Many times I visited this place great hotel to stay, comfort room, delicious food, close to the airport, great service especially yosi (front desk staff) the person who really friendly & humble & explain the wonderful of waru (place need to go around hotel), of course will be back for next stay, already booked !!
The hotel staff is very friendly, check in and check out process is not complicated. Clean rooms, excellent service and staff always give a smile. Thank you for the service.
The bedroom was spacious, and the bed was very comfortable—I had a great night's sleep. The location is convenient, close to the city center and mall. Ordering food was easy, with plenty of nearby restaurant options. While there was no hairdryer or iron in the room, you can request them, and the staff will bring them promptly. Overall, a very nice stay!
During my business trips, I resided at this hotel for a week and had a wonderful experience. The rooms were immaculately clean, and the staff were proactive in resolving any issues. The spa staff were notably friendly. The culinary offerings were great. I look forward to staying here again. Love from Australia
This is my number 1 favorite hotel in Surabaya. The location is perfect, the room really suits me, not too big since I always stay there for my business trip, but it has a nice touch of room that provides me a comfort feeling. The breakfast is always great, not over in terms of variation, but it has everything you want from a breakfast buffet. I already recommend this hotel to many of my colleagues and definitely will come back there soon on my next biz trip.
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
The staff was very helpful and friendly, and they let me store my luggage after checking out. The room was very clean and well-equipped, with a mini-fridge that was very helpful for keeping food and drinks cool. I'll definitely stay here again if I visit SBY, God willing.
Very good hotel, the service is also fast and the employees are friendly too. very strategic location in South Surabaya. suitable for those who vacation in Surabaya.
I love to stay at this hotel. The room was clean and comfort, and also it close to some center place. The food is good enough. And the staff was helpful. love to stay here again in our next trip.
Thank you so much for the help at the check in counter (i believe he is a guest service manager, Mr Andri) for giving a great solution for a mistake I did whilst booking the rooms on the app. I really appreciate it. Also the helpful staffs who’s helping with my packages / online orders that were sent to the room every day.
I really enjoyed staying at this hotel. the room facilities are very good and the service friendly. the place is quite strategic, in a city that can be reached from any direction. I highly recommend friends and relatives to stay and enjoy a vacation in this hotel.
The hotel lobby staff are very friendly and very helpful. The location is comfortable and safe in a housing complex. The room is clean, there is a TV, AC, hot and cold shower, toilet, wifi, everything works. Parking is safe, the gate is closed at night, there is a guard 24 hours. Great with a cheap price of 200. 👍👍
A truly worthwhile homestay, 250,000 Rupiah for two people, with a clean room, en-suite bathroom with water heater, and breakfast included. Continued success, Mr. Tasrip. I hope your homestay becomes even more popular.