PanaHouse Surabaya

Hotels
8.5
/10
Very Good
869 reviews

What Guests Say About Their Stay

Annisa R. O.

9.4
/ 10
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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R***a

10.0
/ 10
Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.
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R***a

10.0
/ 10
The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.
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In the Area
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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
PanaHouse Surabaya is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Lobby PanaHouse Surabaya
Lobby 2 PanaHouse Surabaya

Discover More About PanaHouse Surabaya

Discover PanaHouse Surabaya: Your Gateway to East Java's Charm

Welcome to PanaHouse Surabaya, a delightful accommodation nestled in the heart of Jawa Timur, Indonesia. If you're planning a trip to this vibrant region, you'll find PanaHouse Surabaya offers a comfortable and convenient base for exploring all that Surabaya and its surroundings have to offer. Room rates at PanaHouse Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

PanaHouse Surabaya Location

PanaHouse Surabaya is situated in the bustling district of Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235 , placing you right in the midst of Surabaya's dynamic energy. This prime location is approximately 5 kilometres from the city centre, making it easily accessible for both business and leisure travellers. For those relying on public transport, the nearest major train station is a short 15-minute drive away, and the hotel is well-connected to key transport routes, ensuring you can navigate the city with ease. The atmosphere here is one of vibrant urban life, with a fantastic array of local eateries, shopping centres, and cultural sites just a stone's throw away. It's the perfect spot for those who want to immerse themselves in the local scene.

PanaHouse Surabaya Facilities & Services

Facilities for guests at PanaHouse Surabaya are designed to ensure a comfortable and enjoyable stay. The hotel offers a range of amenities to cater to every need:

  • A refreshing outdoor swimming pool, perfect for a dip on a warm day. Operating hours are from 7:00 AM to 7:00 PM daily.
  • A well-equipped fitness centre, available from 6:00 AM to 9:00 PM, for guests who like to keep up with their workout routine.
  • Complimentary Wi-Fi throughout the property, keeping you connected at all times.
  • On-site parking is available for guests, offering secure and convenient access for those travelling by car.
  • A 24-hour front desk service, ready to assist you with any queries or requests at any time.
  • Concierge services to help you plan your excursions and make reservations.

PanaHouse Surabaya Room Types

Explore the diverse room types of PanaHouse Surabaya, each designed to provide a relaxing sanctuary after a day of exploration. Whether you're travelling solo, as a couple, or with family, there's a room to suit your needs. Options include the well-appointed Deluxe Room, offering comfortable living spaces with city views. For those seeking a little more luxury, the Suite provides enhanced amenities and space. All rooms are strictly non-smoking to ensure a fresh environment for all guests. While specific views may vary, each room is designed for your comfort. Please inquire directly about the availability of rooms with bathtubs.

PanaHouse Surabaya Dining & Restaurants

PanaHouse Surabaya offers delightful dining experiences to tantalize your taste buds. The hotel's on-site restaurant serves a variety of local and international dishes, with a focus on fresh, regional ingredients. Enjoy a hearty breakfast to start your day, with options typically available from 6:30 AM to 10:00 AM. Lunch and dinner services usually run from 11:00 AM to 10:00 PM. While specific pricing can vary, you can expect an estimated cost of AUD $15-30 per person for a main meal. The hotel also features a cosy cafe, perfect for a relaxing coffee or a light snack throughout the day.

PanaHouse Surabaya Nearby Attractions and Activities

Surabaya is a city rich in history and culture, and PanaHouse Surabaya is ideally located to explore its many treasures. Here are some must-visit spots:

  • Tugu Pahlawan (Heroes Monument):

    A significant landmark commemorating the Battle of Surabaya, offering historical insights and panoramic city views from its observation deck.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of Indonesian clove cigarettes, complete with a working factory.
  • Masjid Al-Akbar Surabaya:

    One of the largest mosques in Southeast Asia, an architectural marvel that is both a place of worship and a tourist attraction.
  • Surabaya Town Square (Sutos):

    A popular entertainment and lifestyle complex featuring shops, restaurants, cafes, and a cinema, perfect for an evening out.
  • Cheng Ho Mosque:

    A unique mosque with Chinese architectural influences, named after the famous Chinese admiral, offering a distinct cultural experience.

If you are looking for other activities around PanaHouse Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to PanaHouse Surabaya from the Airport

Getting to PanaHouse Surabaya from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of PanaHouse Surabaya can be arranged for a seamless arrival. Here's how to get to PanaHouse Surabaya:

  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to PanaHouse Surabaya typically takes around 30-45 minutes, depending on traffic, and would cost approximately AUD $10-15.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone. This is often a cost-effective and convenient option, with similar travel times and costs to a taxi.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, you can pre-book a private airport transfer directly through the hotel. This ensures a driver will be waiting for you upon arrival. Contact the hotel for pricing and booking details.
  • Public Transport (Limited):

    While direct public transport to the hotel is less common, you can take an airport bus towards the city centre and then a local taxi or ride-hailing service to reach your final destination. This is the most budget-friendly but time-consuming option.

Consider booking airport transfer services in advance for a stress-free start to your trip.

Summary of Why You Should Choose to Stay at PanaHouse Surabaya

PanaHouse Surabaya stands out as an excellent choice for travellers seeking comfort, convenience, and a genuine taste of East Java. Here’s why you should consider it for your next trip:

  • Prime Location:

    Situated in a vibrant district, offering easy access to the city's attractions and amenities.
  • Comfortable Accommodation:

    A range of well-appointed rooms designed for relaxation and a good night's sleep.
  • Convenient Facilities:

    Enjoy amenities like a swimming pool, fitness centre, and complimentary Wi-Fi.
  • Excellent Value:

    Competitive room rates, especially when taking advantage of promotions.
  • Seamless Booking:

    Easy access to room availability at PanaHouse Surabaya and straightforward booking processes.

For the best rates and a hassle-free experience, consider Booking PanaHouse Surabaya through Traveloka. You can also Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices on the same platform.

All facilities in PanaHouse Surabaya

Bar, Cafe and Lounge PanaHouse Surabaya
Bar, Cafe and Lounge
Common Space PanaHouse Surabaya
Common Space
Lobby PanaHouse Surabaya
Lobby
Exterior PanaHouse Surabaya
Exterior
Bedroom PanaHouse Surabaya
Bedroom

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Secure parking
  • Valet parking

Business Facilities

  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Kids and Pets

  • Highchairs

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in PanaHouse Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya
37
Number of floors in PanaHouse Surabaya
3
Another facilities in PanaHouse Surabaya
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked questions about PanaHouse Surabaya

What are available facilities at PanaHouse Surabaya?
There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PanaHouse Surabaya?
The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PanaHouse Surabaya provide breakfast?
Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PanaHouse Surabaya?
PanaHouse Surabaya has a 2.0-star rating.
How many floors does PanaHouse Surabaya have?
PanaHouse Surabaya has 3.
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PanaHouse Surabaya reviews and ratings

8.5
Very Good
From 869 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (23)
Bedroom (22)
Bathroom (22)
Ambiance (18)
Room Space (17)
Distance to City Center (16)
Accessibility (16)
Hotel Area (16)
Wifi (15)
Surroundings (13)
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Traveller Reviews PanaHouse Surabaya

Number of reviews per page
20
40
Customer reviews
y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Friendly receptionist, strategic location because it is close to Indomaret and Alfamart.
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Inda N. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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+4
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Cozy, the food is delicious and also good service
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Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 9 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
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8.5
/10
Reviewed 25 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 27 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Nice experience, and good ambient
2 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 42 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
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9.4
/10
Reviewed 45 week(s) ago
Comfortable, clean, friendly, close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
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7.7
/10
Reviewed 47 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
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8.2
/10
Reviewed 51 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
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9.4
/10
Reviewed 54 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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Shandi A. A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 60 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Wahyu D. R.
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10.0
/10
Reviewed 62 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 64 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 64 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
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9.7
/10
Reviewed 65 week(s) ago
A very comfortable resting place 🙏🏻 and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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Number of reviews per page
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Bedroom 4 PanaHouse Surabaya

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 869 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (23)
Bedroom (22)
Bathroom (22)
Ambiance (18)
Room Space (17)
Distance to City Center (16)
Accessibility (16)
Hotel Area (16)
Wifi (15)
Surroundings (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews PanaHouse Surabaya

Number of reviews per page
20
40
Customer reviews
y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Friendly receptionist, strategic location because it is close to Indomaret and Alfamart.
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Inda N. F.
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Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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+4
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
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8.5
/10
Reviewed 7 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
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Leisure
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9.1
/10
Reviewed 8 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
icon-Staycation
Staycation
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8.5
/10
Reviewed 8 week(s) ago
Cozy, the food is delicious and also good service
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Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 9 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
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8.5
/10
Reviewed 25 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
icon-Business
Business
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8.5
/10
Reviewed 27 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
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10.0
/10
Reviewed 37 week(s) ago
Nice experience, and good ambient
2 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 42 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
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9.4
/10
Reviewed 45 week(s) ago
Comfortable, clean, friendly, close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
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7.7
/10
Reviewed 47 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 51 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 54 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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Shandi A. A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 60 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Wahyu D. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 62 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 64 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 64 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 65 week(s) ago
A very comfortable resting place 🙏🏻 and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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