PanaHouse Surabaya

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8.5
/10
Very Good
887 reviews

What Guests Say About Their Stay

P***a

10.0
/ 10
The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.
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Annisa R. O.

9.4
/ 10
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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R***a

10.0
/ 10
Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.
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R***a

10.0
/ 10
The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.
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In the Area
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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
PanaHouse Surabaya is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Lobby PanaHouse Surabaya
Lobby 2 PanaHouse Surabaya

Discover More About PanaHouse Surabaya

The Charm of PanaHouse Surabaya

For Australian travellers seeking a comfortable and convenient base in East Java, Indonesia, PanaHouse Surabaya offers a welcoming retreat. This hotel is ideally situated to explore the vibrant city of Surabaya, providing a blend of modern amenities and local charm. Whether you're in town for business or leisure, PanaHouse Surabaya aims to make your stay enjoyable and hassle-free. Discover why this hotel is a great choice for your next Indonesian adventure.

Location and Transport Accessibility of PanaHouse Surabaya

PanaHouse Surabaya is nestled in the bustling heart of Surabaya, Jawa Timur, specifically located at {localAddressString}. This prime location places you within easy reach of the city's key attractions and business districts. It's a vibrant area, close to a variety of local eateries and shops, offering a true taste of Surabaya life. For those arriving by air, the hotel is conveniently located a reasonable distance from Juanda International Airport (SUB), making your journey from the tarmac to your room as smooth as possible. Public transport options are readily available, and the hotel's central position means that navigating Surabaya is straightforward, whether you prefer to use local transport or a rideshare service. The surrounding neighbourhood buzzes with activity, yet the hotel itself provides a peaceful sanctuary after a day of exploration.

Guest Facilities and Services at PanaHouse Surabaya

Guest facilities at PanaHouse Surabaya are designed to cater to the needs of modern travellers, ensuring a comfortable and convenient stay. Australian travellers will appreciate the availability of essential amenities such as reliable free Wi-Fi throughout the property, allowing you to stay connected with ease. The hotel typically offers a helpful 24-hour front desk, staffed by friendly personnel ready to assist with any queries or requests you may have, from local recommendations to arranging transportation. For those who enjoy starting their day with a good breakfast, the hotel often provides a satisfying dining experience, potentially featuring a buffet with local and international options, and of course, good coffee to kickstart your day. Secure luggage storage is also usually available, giving you peace of mind if you have an early arrival or late departure. While specific details on fitness centres or other recreational facilities can vary, the focus is on providing a clean, comfortable, and functional environment for all guests.

Room Information and Stay Experience at PanaHouse Surabaya

PanaHouse Surabaya offers a range of accommodation options designed to suit different traveller needs. The room types of PanaHouse Surabaya are thoughtfully appointed to ensure a restful and pleasant stay. You can expect clean, well-maintained rooms featuring comfortable bedding, ensuring a good night's sleep. Modern climate control is a standard feature, allowing you to set the perfect temperature for your comfort, a crucial element for travellers from diverse climates. The bathrooms are typically modern and kept to a high standard of cleanliness, providing a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are best confirmed directly, the emphasis is on providing a comfortable, functional, and hygienic environment that meets the expectations of discerning travellers.

Recommended Nearby Dining and Cafes around PanaHouse Surabaya

Surabaya boasts a rich culinary landscape, and PanaHouse Surabaya is perfectly positioned to let you explore it. Within easy reach, you'll find a plethora of dining options, from local warungs serving authentic Indonesian dishes to more contemporary eateries. The city has a thriving café culture, so you'll have no trouble finding spots for your morning coffee fix or a leisurely brunch. Many cafes offer a delightful array of pastries and light meals, some even putting their own spin on popular brunch items. For a true taste of local flavour, exploring the nearby markets can also be a rewarding experience, offering a chance to sample street food and regional specialties. The hotel itself may also offer convenient dining options, ensuring you have choices readily available.

Popular Attractions and Activities near PanaHouse Surabaya

Surabaya is a city steeped in history and culture, offering a variety of attractions for visitors. A short journey from PanaHouse Surabaya can lead you to the historic House of Sampoerna, a fascinating museum dedicated to the city's tobacco heritage. For a glimpse into the city's past, the Tugu Pahlawan (Heroes Monument) and the nearby Museum of the Navy are significant landmarks. Nature lovers might enjoy a visit to the Kebun Binatang Surabaya (Surabaya Zoo), one of the largest in Southeast Asia. The vibrant Ampel Mosque and its surrounding Arab Quarter offer a unique cultural and spiritual experience. For a more modern perspective, exploring the city's shopping malls and entertainment complexes provides a different facet of Surabaya life. If you are looking for other activities around PanaHouse Surabaya, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to PanaHouse Surabaya from the Airport

Navigating your way from Juanda International Airport (SUB) to PanaHouse Surabaya is straightforward, with several convenient options available. The most common methods for your

PanaHouse Surabaya airport transfer

include:

  • Airport Link Trains:

    Check for direct train services that connect the airport to key points in the city, from where you can take a short taxi or rideshare to the hotel.
  • Airport Shuttle Buses:

    Dedicated shuttle bus services often operate from the airport to various destinations within Surabaya.
  • Public Metered Taxis:

    Official airport taxi stands provide a reliable way to get to your destination. Ensure the meter is used for a fair fare.
  • Rideshare Services:

    You can easily book a ride through a popular rideshare service via your smartphone.

For more information on seamless travel, explore the Airport transfer service options available.

Summary of Why You Should Choose PanaHouse Surabaya

PanaHouse Surabaya stands out as an excellent choice for Australian travellers looking for a well-located, comfortable, and friendly accommodation in Surabaya. Its key advantages include:

  • Prime Location:

    Situated in a vibrant part of the city, offering easy access to attractions and amenities.
  • Comfortable Stay:

    Well-appointed rooms with essential amenities for a relaxing experience.
  • Convenient Services:

    A 24-hour front desk and reliable Wi-Fi ensure a hassle-free stay.

Ready to experience Surabaya?

Check room availability at PanaHouse Surabaya

and secure your perfect stay.

Rates at PanaHouse Surabaya start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

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All facilities in PanaHouse Surabaya

Common Space PanaHouse Surabaya
Common Space
Lobby PanaHouse Surabaya
Lobby
Exterior PanaHouse Surabaya
Exterior
Others PanaHouse Surabaya
Others

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Secure parking
  • Valet parking

Business Facilities

  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Kids and Pets

  • Highchairs

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in PanaHouse Surabaya

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya
37
Number of floors in PanaHouse Surabaya
3
Another facilities in PanaHouse Surabaya
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked questions about PanaHouse Surabaya

What are available facilities at PanaHouse Surabaya?
There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PanaHouse Surabaya?
The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PanaHouse Surabaya provide breakfast?
Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PanaHouse Surabaya?
PanaHouse Surabaya has a 2.0-star rating.
How many floors does PanaHouse Surabaya have?
PanaHouse Surabaya has 3.
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PanaHouse Surabaya reviews and ratings

8.5
Very Good
From 887 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (27)
Bedroom (26)
Bathroom (25)
Ambiance (21)
Room Space (19)
Distance to City Center (18)
Accessibility (18)
Hotel Area (18)
Family Friendly (17)
Surroundings (16)
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Traveller Reviews PanaHouse Surabaya

Number of reviews per page
20
40
Customer reviews
Fikri T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very friendly, but the only downside is that there is no smart TV or Netflix TV.
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Accommodation's Reply
23 Jul 2026
Dear Mr. Figri from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review. In all the services we provide, we strive to always give you a memorable experience. Thank you so much for your positive feedback. We will pass on this appreciation to all our staff. Regarding the smart TV issue, we understand your feedback and will use it to improve the quality of our product. We hope to welcome you back to Pana House again. Sincerely, The Customer Service Team
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K***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Everything is good. But if I may suggest, perhaps we could start providing smoking rooms so guests don't have to go in and out of their rooms just to smoke.
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Accommodation's Reply
23 Jul 2026
Dear Valued Customer, Thank you for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at Pana House Surabaya overall. We especially appreciate your suggestion regarding the availability of smoking rooms. This feedback is invaluable to us and will be used to improve our facilities and enhance guest comfort in the future. Pana House Surabaya currently operates a non-smoking room policy to maintain the comfort and air quality for all guests. However, we have provided a convenient smoking area for your use. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, The Guest Experience Team
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P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.
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Accommodation's Reply
20 Jul 2026
Dear Valued Customer, Thank you for taking the time to share your experience staying at Pana House Surabaya. We are delighted to hear that our services, facilities, comfort, and food and beverages met your expectations. Such reviews encourage our entire team to strive to provide the best possible stay for all our guests. We hope to welcome you back to Pana House Surabaya again. See you next time! Sincerely, The Customer Experience Team
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Rafiqatul H.
icon-Business
Business
icon-origin-TRAVELOKA
9.0
/10
Reviewed 5 week(s) ago
The hotel staff were very helpful, and the facilities were adequate. The room was clean, but it needs further attention. When I checked in yesterday, the floor was still dusty around the edge of the mattress.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr. Rafikatul H. from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are thrilled and delighted to receive your review. Thank you very much for your feedback regarding the cleanliness of the room. We will use this feedback to maintain the quality of our products. We sincerely apologize for any discomfort you may have experienced during your stay at Pana House. We sincerely hope to welcome you back again in the future. Warmly Sincerely, The Customer Experience Team
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y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Friendly receptionist, strategic location because it is close to Indomaret and Alfamart.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guests, From Panahouse Surabaya, we would like to express our sincere gratitude for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the service from our reception team. We will forward your compliments to our reception team and we hope to welcome you back to Panahouse Surabaya on your next visit. Sincerely, The Guest Experience Team
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Inda N. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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+4
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Cozy, the food is delicious and also good service
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 15 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
Nice experience, and good ambient
3 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 49 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Comfortable, clean, friendly, close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
7.7
/10
Reviewed 54 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 57 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 60 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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2 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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Shandi A. A.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 67 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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2 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Number of reviews per page
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40

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Exterior 4 PanaHouse Surabaya

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 887 reviews
Provided by travellers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (27)
Bedroom (26)
Bathroom (25)
Ambiance (21)
Room Space (19)
Distance to City Center (18)
Accessibility (18)
Hotel Area (18)
Family Friendly (17)
Surroundings (16)
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Traveller Reviews PanaHouse Surabaya

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40
Customer reviews
Fikri T.
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10.0
/10
Reviewed 3 week(s) ago
Very friendly, but the only downside is that there is no smart TV or Netflix TV.
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Accommodation's Reply
23 Jul 2026
Dear Mr. Figri from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review. In all the services we provide, we strive to always give you a memorable experience. Thank you so much for your positive feedback. We will pass on this appreciation to all our staff. Regarding the smart TV issue, we understand your feedback and will use it to improve the quality of our product. We hope to welcome you back to Pana House again. Sincerely, The Customer Service Team
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K***a
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Staycation
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9.1
/10
Reviewed 3 week(s) ago
Everything is good. But if I may suggest, perhaps we could start providing smoking rooms so guests don't have to go in and out of their rooms just to smoke.
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Accommodation's Reply
23 Jul 2026
Dear Valued Customer, Thank you for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at Pana House Surabaya overall. We especially appreciate your suggestion regarding the availability of smoking rooms. This feedback is invaluable to us and will be used to improve our facilities and enhance guest comfort in the future. Pana House Surabaya currently operates a non-smoking room policy to maintain the comfort and air quality for all guests. However, we have provided a convenient smoking area for your use. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, The Guest Experience Team
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P***a
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10.0
/10
Reviewed 4 week(s) ago
The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.
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Accommodation's Reply
20 Jul 2026
Dear Valued Customer, Thank you for taking the time to share your experience staying at Pana House Surabaya. We are delighted to hear that our services, facilities, comfort, and food and beverages met your expectations. Such reviews encourage our entire team to strive to provide the best possible stay for all our guests. We hope to welcome you back to Pana House Surabaya again. See you next time! Sincerely, The Customer Experience Team
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Rafiqatul H.
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Business
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9.0
/10
Reviewed 5 week(s) ago
The hotel staff were very helpful, and the facilities were adequate. The room was clean, but it needs further attention. When I checked in yesterday, the floor was still dusty around the edge of the mattress.
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1 people find it helpful
Accommodation's Reply
09 Jul 2026
Dear Mr. Rafikatul H. from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are thrilled and delighted to receive your review. Thank you very much for your feedback regarding the cleanliness of the room. We will use this feedback to maintain the quality of our products. We sincerely apologize for any discomfort you may have experienced during your stay at Pana House. We sincerely hope to welcome you back again in the future. Warmly Sincerely, The Customer Experience Team
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y***i
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8.5
/10
Reviewed 8 week(s) ago
Friendly receptionist, strategic location because it is close to Indomaret and Alfamart.
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Accommodation's Reply
09 Jul 2026
Dear Valued Guests, From Panahouse Surabaya, we would like to express our sincere gratitude for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the service from our reception team. We will forward your compliments to our reception team and we hope to welcome you back to Panahouse Surabaya on your next visit. Sincerely, The Guest Experience Team
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Inda N. F.
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Business
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8.8
/10
Reviewed 11 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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+4
1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
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8.5
/10
Reviewed 13 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
icon-Leisure
Leisure
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9.1
/10
Reviewed 14 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
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Staycation
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8.5
/10
Reviewed 14 week(s) ago
Cozy, the food is delicious and also good service
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
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8.1
/10
Reviewed 15 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
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8.5
/10
Reviewed 32 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
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10.0
/10
Reviewed 39 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 44 week(s) ago
Nice experience, and good ambient
3 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 49 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
Comfortable, clean, friendly, close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
7.7
/10
Reviewed 54 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 57 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 60 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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2 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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Shandi A. A.
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8.4
/10
Reviewed 67 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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2 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Number of reviews per page
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