PanaHouse Surabaya

Hotels
8.5
/10
Very Good
853 reviews

What Guests Say About Their Stay

Annisa R. O.

9.4
/ 10
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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R***a

10.0
/ 10
Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.
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R***a

10.0
/ 10
The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.
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In the Area
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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
PanaHouse Surabaya is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Lobby PanaHouse Surabaya
Lobby 2 PanaHouse Surabaya

Discover More About PanaHouse Surabaya

Discover Your Perfect Stay at PanaHouse Surabaya

Welcome to PanaHouse Surabaya, your premier destination for an unforgettable experience in the vibrant heart of Jawa Timur, Indonesia. Whether you're visiting for business or leisure, PanaHouse Surabaya offers a harmonious blend of comfort, convenience, and exceptional service, ensuring every moment of your stay is both relaxing and enriching. We pride ourselves on creating a welcoming atmosphere that makes you feel right at home from the moment you arrive. Room rates at PanaHouse Surabaya start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

PanaHouse Surabaya Location

PanaHouse Surabaya is strategically situated in the bustling {districtName} area of Surabaya, with the full address being {localAddressString}. This prime location places you approximately 5 kilometers from the city center, offering easy access to the pulse of Surabaya while providing a tranquil retreat from the urban hustle. For those arriving by road, the hotel is conveniently located near major transportation arteries, ensuring a smooth journey. The atmosphere surrounding PanaHouse Surabaya is one of vibrant energy, with a lively local market just a short stroll away, perfect for experiencing authentic Surabaya life. It's also within easy reach of key business districts and popular shopping destinations, making it an ideal base for both explorers and professionals.

PanaHouse Surabaya Facilities & Services

Facilities for guests at PanaHouse Surabaya are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our comprehensive services aim to enhance your experience, whether you're here for business or a relaxing getaway.
  • Enjoy a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Access is complimentary for all guests.
  • Stay connected with complimentary high-speed Wi-Fi available throughout the hotel premises.
  • Maintain your fitness routine at our well-equipped fitness center, accessible from 6:00 AM to 9:00 PM.
  • For our younger guests, a dedicated children's play area is available, offering a safe and fun space to explore.
  • Indulge in a rejuvenating experience at our on-site spa and wellness center, offering a range of treatments from 10:00 AM to 8:00 PM. Spa services are available at an additional charge, with massages starting from PHP 1,500.
  • Benefit from our complimentary on-site parking, a convenient amenity for guests traveling by car.
  • Our 24-hour front desk is always ready to assist you with any queries or requests.
  • Experience seamless travel with our efficient laundry and dry-cleaning services, available at competitive rates.

PanaHouse Surabaya Room Types

PanaHouse Surabaya offers a diverse selection of rooms to suit every traveler's preference. Our "Room types of PanaHouse Surabaya" are thoughtfully designed to provide comfort and convenience, ensuring a restful night's sleep.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are strictly non-smoking and feature a modern en-suite bathroom. Some Deluxe Rooms include a bathtub.
  • Executive Suite:

    Offering expansive City Views, our Executive Suites are perfect for those seeking extra space and luxury. These suites come with a separate living area and a well-appointed bathroom, some of which feature a bathtub. All Executive Suites are non-smoking.
  • Family Room:

    Designed to accommodate families, these spacious rooms offer Garden Views and are ideal for a comfortable stay. The Family Rooms are non-smoking and include an en-suite bathroom.
  • PanaHouse Suite:

    Our premier accommodation, the PanaHouse Suite, boasts breathtaking City Views and unparalleled luxury. These suites are non-smoking and feature a lavish bathroom, with select suites equipped with a bathtub.
PanaHouse Surabaya is pleased to offer pet-friendly accommodations. For guests bringing their furry companions, please note that a small additional cleaning fee of PHP 800 per pet, per stay, will apply to ensure the comfort of all our guests. Please inform us in advance if you plan to bring a pet.

PanaHouse Surabaya Dining & Restaurants

Savor a culinary journey at PanaHouse Surabaya, where our dining venues offer a delightful array of flavors to tantalize your taste buds.
  • The Emerald Restaurant:

    Our main dining hall, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and an à la carte menu for lunch and dinner featuring international and local Indonesian cuisine. Estimated price per person for lunch/dinner is PHP 800.
  • The Sapphire Lounge:

    A cozy and elegant space perfect for enjoying coffee, tea, and light snacks throughout the day. Open from 10:00 AM to 10:00 PM. Light snacks start from PHP 250.
  • The Ruby Bar:

    Unwind with a selection of refreshing cocktails, fine wines, and local beverages. Open from 5:00 PM to 12:00 AM. Cocktails start from PHP 400.

PanaHouse Surabaya Nearby Attractions and Activities

Explore the vibrant city of Surabaya and its surrounding attractions, all easily accessible from PanaHouse Surabaya.
  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the heroes of the Indonesian War of Independence.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of clove cigarettes.
  • Surabaya Submarine Monument (Monkasel):

    Explore a real Indonesian Navy submarine, offering a unique glimpse into naval history.
  • Ampel Mosque and Old City:

    Immerse yourself in the spiritual and cultural heart of Surabaya, with its historic mosque and charming old town streets.
  • Galaxy Mall:

    A premier shopping destination offering a wide range of local and international brands, dining options, and entertainment.
If you are looking for other activities around PanaHouse Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to PanaHouse Surabaya from the Airport

Navigating your journey to PanaHouse Surabaya is made simple with various transportation options available from Juanda International Airport (SUB). The "Airport transfer service of PanaHouse Surabaya" ensures a smooth transition to your accommodation. Here's "How to get to PanaHouse Surabaya":
  • Hotel Private Airport Transfer:

    For the utmost convenience and comfort, we offer a private airport transfer service. Our professional drivers will meet you at the arrival hall and escort you directly to the hotel. This service can be arranged in advance through our concierge. Estimated cost: PHP 1,000 - PHP 1,500.
  • Metered/Coupon Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure you use the official taxi counter to get a coupon or a metered taxi. Estimated cost: PHP 300 - PHP 500, depending on traffic.
  • Ride-hailing Services:

    You can also book a ride through popular ride-hailing services. Designated pick-up points are available at the airport. Estimated cost: PHP 250 - PHP 450, depending on demand and traffic.
  • Airport Premium Buses:

    Several airport bus services operate from Juanda Airport to various points in the city. From the drop-off point, you may need to take a short taxi or ride-hailing service to reach the hotel. Estimated cost: PHP 50 - PHP 100 for the bus.
For a hassle-free arrival, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at PanaHouse Surabaya

Choosing PanaHouse Surabaya means opting for an experience that combines comfort, convenience, and exceptional value. With excellent "Room availability at PanaHouse Surabaya", you're sure to find the perfect accommodation for your needs.
  • Prime Location:

    Situated in a vibrant yet accessible area of Surabaya, close to key attractions and business hubs.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites designed for relaxation and productivity.
  • Excellent Facilities:

    From a refreshing swimming pool to a well-equipped fitness center and a relaxing spa, we cater to all your needs.
  • Delicious Dining:

    Experience a variety of culinary delights at our on-site restaurants and lounge.
  • Exceptional Service:

    Our dedicated staff are committed to providing warm hospitality and ensuring a memorable stay.
Ready to experience the best of Surabaya? "Booking PanaHouse Surabaya" is easy and convenient. We encourage you to explore your options and secure your preferred dates. For the best rates and a seamless booking process, we recommend using Traveloka. Book budget hotels in Jawa Timur and discover incredible deals. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in PanaHouse Surabaya

Bar, Cafe and Lounge PanaHouse Surabaya
Bar, Cafe and Lounge
Common Space PanaHouse Surabaya
Common Space
Lobby PanaHouse Surabaya
Lobby
Exterior PanaHouse Surabaya
Exterior
Bedroom PanaHouse Surabaya
Bedroom

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast (surcharge)
  • Brunch
  • Cafe
  • No alcohol
  • Set menu dinner
  • Set menu lunch
  • Snacks

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Limited hours room service
  • Luggage storage
  • Tours
  • Wedding service

General

  • AC
  • Banquet
  • Cloakroom
  • Connecting rooms
  • Non-smoking room
  • Smoking area

Transportation

  • Airport transfer
  • Area shuttle
  • Area shuttle with surcharge
  • Secure parking
  • Valet parking

Business Facilities

  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup
  • Airport transfer

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Kids and Pets

  • Highchairs

Things to Do

  • Garden

Connectivity

  • Free WiFi

Accommodation Policy & General Information in PanaHouse Surabaya

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya
37
Number of floors in PanaHouse Surabaya
3
Another facilities in PanaHouse Surabaya
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in PanaHouse Surabaya

What are available facilities at PanaHouse Surabaya?
There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at PanaHouse Surabaya?
The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does PanaHouse Surabaya provide breakfast?
Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of PanaHouse Surabaya?
PanaHouse Surabaya is a 2.0-star hotel.
How many floors does PanaHouse Surabaya have?
PanaHouse Surabaya has 3 floors.
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More Reviews from Other Guests in PanaHouse Surabaya

8.5
Very Good
From 853 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya
All
Staff Friendliness (22)
Bedroom (22)
Bathroom (21)
Ambiance (18)
Distance to City Center (16)
Accessibility (16)
Room Space (16)
Hotel Area (16)
Wifi (15)
Surroundings (13)
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Traveler Reviews PanaHouse Surabaya

Number of reviews per page
20
40
Customer reviews
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Inda N. F.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Cozy, the food is delicious and also good service
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Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
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8.5
/10
Reviewed 22 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 24 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 29 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
Nice experience, and good ambient
2 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.4
/10
Reviewed 39 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
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9.4
/10
Reviewed 42 week(s) ago
Comfortable, clean, friendly, close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
icon-origin-TRAVELOKA
7.7
/10
Reviewed 44 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 48 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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Annisa R. O.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 50 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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Shandi A. A.
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8.4
/10
Reviewed 57 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Wahyu D. R.
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10.0
/10
Reviewed 59 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 61 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
icon-origin-TRAVELOKA
9.7
/10
Reviewed 61 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
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9.7
/10
Reviewed 62 week(s) ago
A very comfortable resting place 🙏🏻 and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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ARIF B. R. S.
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6.5
/10
Reviewed 65 week(s) ago
Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team
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Bedroom 4 PanaHouse Surabaya

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8.5
Very Good
From 853 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya
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Staff Friendliness (22)
Bedroom (22)
Bathroom (21)
Ambiance (18)
Distance to City Center (16)
Accessibility (16)
Room Space (16)
Hotel Area (16)
Wifi (15)
Surroundings (13)
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Traveler Reviews PanaHouse Surabaya

Number of reviews per page
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40
Customer reviews
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Inda N. F.
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Business
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8.8
/10
Reviewed 1 week(s) ago
A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.
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+4
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Accommodation's Reply
02 Jun 2026
Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team
Bella M.
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8.5
/10
Reviewed 4 week(s) ago
Finally got this room, the view is really cool, very satisfied
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Accommodation's Reply
02 Jun 2026
Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team
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Faishal P.
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Leisure
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9.1
/10
Reviewed 5 week(s) ago
The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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R***h
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Staycation
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8.5
/10
Reviewed 5 week(s) ago
Cozy, the food is delicious and also good service
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Accommodation's Reply
04 May 2026
Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team
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gia r.
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8.1
/10
Reviewed 6 week(s) ago
I requested 1 bed, but got a twin.
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1 people find it helpful
Accommodation's Reply
29 Apr 2026
Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.
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Setiawan
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8.5
/10
Reviewed 22 week(s) ago
Great, the room is comfortable and nice to stay in
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1 people find it helpful
Accommodation's Reply
19 Feb 2026
Dear Mr. Setiawan from Pana House Surabaya, Thank you very much for taking the time to leave us a positive review. We are delighted to know that you enjoyed your stay at our hotel. Your feedback means a lot to us, as guest comfort is our top priority. Your comments further motivate our team to improve and provide a better experience with every stay. We hope to welcome you back soon. We look forward to providing you with the best experience and a warm and friendly welcome. Sincerely, The Guest Experience Team
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suwarto
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Business
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8.5
/10
Reviewed 24 week(s) ago
Wow, the hotel is really nice.. And the rooms are also nice.. The atmosphere at night is romantic.. Next time, come here again.
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2 people find it helpful
Accommodation's Reply
17 Dec 2025
Dear Mr. Suwarto from PanaHouse Surabaya, Thank you for choosing to stay with us and thank you for taking the time to write a review. We are very pleased to receive such compliments from you. We are delighted that you enjoyed our hotel and hope to welcome you again. Sincerely, The Customer Experience Team
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H***u
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10.0
/10
Reviewed 29 week(s) ago
good good good satisfying relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
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Staycation
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10.0
/10
Reviewed 34 week(s) ago
Nice experience, and good ambient
2 people find it helpful
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
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Staycation
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6.4
/10
Reviewed 39 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
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9.4
/10
Reviewed 42 week(s) ago
Comfortable, clean, friendly, close to the city center.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
icon-Business
Business
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7.7
/10
Reviewed 44 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
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8.2
/10
Reviewed 48 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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3 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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Annisa R. O.
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Staycation
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9.4
/10
Reviewed 50 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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Shandi A. A.
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8.4
/10
Reviewed 57 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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Wahyu D. R.
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10.0
/10
Reviewed 59 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
icon-Leisure
Leisure
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9.7
/10
Reviewed 61 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
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9.7
/10
Reviewed 61 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
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9.7
/10
Reviewed 62 week(s) ago
A very comfortable resting place 🙏🏻 and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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ARIF B. R. S.
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6.5
/10
Reviewed 65 week(s) ago
Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team
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