Is there parking at PanaHouse Surabaya?

Yes, PanaHouse Surabaya provides a car park. Please contact the property directly for more details.

What are the guest reviews for PanaHouse Surabaya?

PanaHouse Surabaya is well-known for its Location, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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PanaHouse Surabaya

Name: PanaHouse Surabaya
Address: Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235, Jl. Gayung Kebonsari No. 61-65, Jawa Timur, 60235, Indonesia
Rating: 8.6

Hotels

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8.6

/10

Very Good

917 reviews

What Guests Say About Their Stay

W***m

8.5

/ 10

The place is comfortable... The staff is very friendly... The vibe is like in a cafe... So you can chat with friends... The food is also delicious, especially the coffee 😁

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F***a

9.7

/ 10

The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.

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P***a

10.0

/ 10

The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.

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Annisa R. O.

9.4

/ 10

The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street

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R***a

10.0

/ 10

Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.

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In the Area

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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

Main Facilities

Laundry service

Restaurant

Luggage storage

Garden

Train station pickup

Wheelchair accessible

PanaHouse Surabaya is a hotel is located at Wonokromo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around PanaHouse Surabaya

Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235

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Discover More About PanaHouse Surabaya

Location
PanaHouse Surabaya is a hotel is located at Wonokromo.

About PanaHouse Surabaya

Not only located within easy reach of various places of interests for your adventure, but staying at PanaHouse Surabaya will also give you a pleasant stay.

PanaHouse Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, PanaHouse Surabaya is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, PanaHouse Surabaya provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at PanaHouse Surabaya, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at PanaHouse Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

PanaHouse Surabaya is the smartest choice for you who are looking for affordable accommodation with outstanding service.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from PanaHouse Surabaya exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

PanaHouse Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.

PanaHouse Surabaya is a wise choice for travelers visiting Wonokromo.

All facilities in PanaHouse Surabaya

Common Space

Lobby

Exterior

Others

Transportation

Area shuttle with surcharge
Secure parking
Valet parking

Food and Drinks

A la carte breakfast
A la carte dinner
A la carte lunch
Breakfast
Brunch
Cafe
No alcohol
Set menu dinner
Set menu lunch
Snacks

General

AC
Banquet
Cloakroom
Connecting rooms
Smoking area

Accessibilty

Wheelchair accessible

Business Facilities

Meeting facilities
Photocopier
Printer
Projector

Nearby Facilities

ATM/Banking
Hair salon
Supermarket

Kids and Pets

Highchairs

Things to Do

Garden

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)
Train station pickup
Airport transfer

Public Facilities

Parking
Coffee/tea in lobby
Coffee shop
Restaurant
Room service
WiFi in public area

In-room Facilities

Cable TV
Desk
Shower
TV

Hotel Services

Front desk
24-hour Receptionist
24-hour security
Laundry service
Limited hours room service
Luggage storage
Tours
Wedding service

Accommodation Policy & General Information in PanaHouse Surabaya

Important Note

In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Required Documents

Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.

Facility

Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at PanaHouse Surabaya	37
Number of floors in PanaHouse Surabaya	3
Another facilities in PanaHouse Surabaya	Area shuttle with surcharge, Secure parking, Valet parking, A la carte breakfast, A la carte dinner

Frequently asked question in PanaHouse Surabaya

What is normal check-in & check-out time at PanaHouse Surabaya?

The standard check-in time at PanaHouse Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00

Does PanaHouse Surabaya provide breakfast?

Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does PanaHouse Surabaya have?

PanaHouse Surabaya is a 2.0-star hotel.

How many floors does PanaHouse Surabaya have?

PanaHouse Surabaya has 3 floors.

How many rooms does PanaHouse Surabaya have?

PanaHouse Surabaya has 37 rooms in total.

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More Reviews from Other Guests in PanaHouse Surabaya

Overall Ratings & Reviews PanaHouse Surabaya

Traveloka (917)

8.6

Very Good

From 917 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.5

Meal

8.3

Location

8.6

Service and Facilites

8.5

People often mention about PanaHouse Surabaya

All

Staff Friendliness (30)

Bedroom (30)

Bathroom (28)

Ambiance (26)

Accessibility (23)

Room Space (22)

Hotel Area (21)

Distance to City Center (20)

Surroundings (20)

Family Friendly (20)

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Traveler Reviews PanaHouse Surabaya

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Customer reviews

W***m

Business

8.5

/10

Reviewed 2 week(s) ago

The place is comfortable... The staff is very friendly... The vibe is like in a cafe... So you can chat with friends... The food is also delicious, especially the coffee 😁

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Accommodation's Reply

04 Nov 2026

Dear Valued Customer, Thank you so much for choosing Panahouse Surabaya as your accommodation and for taking the time to share your experience. We are delighted to hear that the atmosphere, the friendliness of our staff, and our selection of food and coffee provided you with a memorable experience. We hope that our cozy café atmosphere will continue to be a suitable choice for you to relax or spend time with friends and loved ones. We look forward to seeing you again in the future. Sincerely, The Customer Experience Team

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Y***a

Leisure

6.8

/10

Reviewed 2 week(s) ago

After a tiring trip, our expectations were simple: a comfortable rest. Unfortunately, the experience was quite the opposite. The loose door made the room temperature unstable. Furthermore, my child and I suffered insect bites and other similar animals, making sleeping uncomfortable. Furthermore, the noise from outside the room was quite audible, making it feel like we were sleeping in a parking lot, not a hotel room. I complained to the front desk. They apologized and said they would forward the complaint to their superiors. However, after waiting for about 5-10 minutes, there was no further response beyond the apology. I understand that every place can have shortcomings. However, the comfort and peace of mind of guests, especially after a long trip with children, should be a priority. I hope this review serves not only as a note, but also as a basis for evaluation so that real improvements can be made in the future. While an apology is important, concrete actions to improve service are far more meaningful, so future guests can rest comfortably and have a better stay.

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Accommodation's Reply

04 Nov 2026

Dear Valued Guest, From Pana House Surabaya, Thank you very much for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We appreciate your feedback, which is part of your evaluation of the quality of our facilities and services. Regarding the issues you reported, please be informed that the front desk has received your complaint and is currently following the relevant service procedures. Apologies and notification to management are initial steps in handling guest complaints. Regarding the room condition, noise level, and insect bites, further investigation is required to accurately assess each aspect and take appropriate action. We are committed to ensuring the comfort of all our guests through continuous maintenance and improvement of our service quality. Thank you for your interest and for giving us the opportunity to use your feedback for future evaluations. Sincerely, Guest Experience Team

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Teguh I. S.

Business

10.0

/10

Reviewed 3 week(s) ago

Close to everywhere, right and left in front of you there are many cafes scattered around that are worth trying one by one.

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Accommodation's Reply

20 Oct 2026

Dear Mr. Tekh from Pana House Surabaya, Thank you very much for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are delighted to know that you were satisfied with your stay at Pana House Surabaya. We hope to welcome you back again in the future. Sincerely, The Customer Experience Team

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A***h

8.5

/10

Reviewed 4 week(s) ago

Good, the downside is there is no elevator, it's tiring.

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Accommodation's Reply

20 Oct 2026

Dear Sir/Madam, Thank you very much for choosing Pana House Surabaya as your accommodation and for taking the time to leave us a review. We sincerely apologize for any inconvenience you experienced during your stay at Pana House regarding room access facilities. Currently, we do not have an elevator, but we do have two entrances to our rooms: stairs and a ramp (which is more convenient). However, we will take your feedback into consideration to improve our services in the future. Thank you very much for your feedback. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team

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I***n

Transit

5.9

/10

Reviewed 5 week(s) ago

The AC wasn't cold, and the room felt very hot. The sheets had red stains in several places. Access was difficult at night, with many roadblocks, making it a hassle to go out at night, having to go around the blockages. Residential area.

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1 people find it helpful

Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Warm greetings from Pana House Surabaya! Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. Your comments and suggestions are invaluable to us in continuously evaluating and improving the quality of our service and the comfort of all our guests. Regarding the air conditioning issues and the condition of the linens, we apologize for the inconvenience. We will contact the relevant team to ensure that the quality of amenities and cleanliness of the rooms are maintained. Concerning road access, please be informed that Pana House Surabaya is located on a main road connected to another main road, which is accessible 24 hours a day without any road closures or obstructions blocking hotel access. We hope this information helps clarify access to our location. Thank you again for your trust and feedback. We look forward to welcoming you back again and providing you with an even more comfortable stay next time. Sincerely, The Guest Experience Team

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Hadi S.

Business

8.7

/10

Reviewed 6 week(s) ago

Strategic location, Wi-Fi needs to be increased in speed.

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Accommodation's Reply

01 Oct 2026

Dear Mr.Hadi Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our location strategic and convenient. We also appreciate your feedback regarding the Wi-Fi speed. We apologize if the connection did not meet your expectations during your stay. Your feedback has been noted and will be shared with our team as we continue to improve our facilities and services. We hope to have the opportunity to welcome you back to Pana House Surabaya and provide you with an even better experience. Warm regards, Guest Experience Team

F***a

9.7

/10

Reviewed 6 week(s) ago

The hotel truly feels like home: comfortable, quiet, nice, clean, and the staff is incredibly friendly. Perfect for those feeling burnt out on life.

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Accommodation's Reply

01 Oct 2026

Dear Guest, Thank you so much for your wonderful review and for choosing Pana House Surabaya as your place to stay. We are delighted to know that you enjoyed the homey atmosphere, peaceful surroundings, cleanliness, and especially the warm hospitality from our team. It means a lot to us to know that Pana House could be a comfortable place for you to take a break, recharge, and escape from the hustle and bustle for a while. We truly appreciate your kind words and look forward to welcoming you back for another relaxing stay at Pana House Surabaya. Warm regards, Guest Experience Team

M***a

Staycation

9.1

/10

Reviewed 12 week(s) ago

The hotel is very nice and unique, with lots of photo spots, lots of green trees, and open spaces, allowing for plenty of light and air. The room I chose had a balcony, perfect for smokers or someone who smokes. However, the wood-paneled floor didn't seem to have been cleaned, so I noticed my feet were very black from not wearing sandals. However, everything was very comfortable, and the staff were all friendly and kind.

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Accommodation's Reply

19 Aug 2026

Dear Valued Guest, From Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and thank you for taking the time to share your experience with us. We apologize for the inconvenience you experienced regarding the unsuitable condition of the floor in your room. This feedback is very important to us and we will forward it to the relevant team for evaluation so that we can improve and provide even higher quality rooms in the future. We hope this experience will not diminish your trust in Pana House Surabaya. We welcome you back and look forward to providing you with an even more comfortable stay next time. See you again at Pana House Surabaya. Sincerely, The Customer Experience Team

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F***i

Leisure

10.0

/10

Reviewed 12 week(s) ago

Strategic location. Clean rooms, comfortable beds, and well-maintained bathrooms. Friendly staff and complete bathroom amenities.

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2 people find it helpful

Accommodation's Reply

17 Aug 2026

Dear Valued Customer, Thank you for sharing your experience staying at Pana House Surabaya. We appreciate you taking the time to write this review. We are delighted to hear that our excellent location made your travels more convenient, and that the clean rooms, comfortable beds, and well-maintained bathrooms met your needs during your stay. Thank you for your appreciation of our friendly staff and the comprehensive bathroom amenities. These are things we strive to do to ensure a comfortable stay for all our guests. We hope Pana House will be your choice again when you visit Surabaya. We look forward to seeing you again, and we wish you a pleasant and comfortable visit in the future. Sincerely, The Guest Experience Team

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A***d

Leisure

10.0

/10

Reviewed 13 week(s) ago

Very comfortable, very nice. Clean.

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1 people find it helpful

Accommodation's Reply

14 Aug 2026

Dear Valued Guest, From panahouse Surabaya, thank you for choosing panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay at panahouse Surabaya. Your satisfaction is the driving force for us to continuously improve the quality of our service. We hope to welcome you again. Sincerely, The Customer Experience Team

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Fikri T.

10.0

/10

Reviewed 16 week(s) ago

Very friendly, but the only downside is that there is no smart TV or Netflix TV.

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1 people find it helpful

Accommodation's Reply

23 Jul 2026

Dear Mr. Figri from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review. In all the services we provide, we strive to always give you a memorable experience. Thank you so much for your positive feedback. We will pass on this appreciation to all our staff. Regarding the smart TV issue, we understand your feedback and will use it to improve the quality of our product. We hope to welcome you back to Pana House again. Sincerely, The Customer Service Team

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K***a

Staycation

9.1

/10

Reviewed 16 week(s) ago

Everything is good. But if I may suggest, perhaps we could start providing smoking rooms so guests don't have to go in and out of their rooms just to smoke.

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2 people find it helpful

Accommodation's Reply

23 Jul 2026

Dear Valued Customer, Thank you for your kind review and for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at Pana House Surabaya overall. We especially appreciate your suggestion regarding the availability of smoking rooms. This feedback is invaluable to us and will be used to improve our facilities and enhance guest comfort in the future. Pana House Surabaya currently operates a non-smoking room policy to maintain the comfort and air quality for all guests. However, we have provided a convenient smoking area for your use. We look forward to welcoming you back on your next stay and providing you with an even more memorable experience. Sincerely, The Guest Experience Team

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P***a

10.0

/10

Reviewed 17 week(s) ago

The best experience. The service, information, facilities, and comfort were satisfactory. The food and drinks were also highly recommended, and the prices were reasonable.

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Accommodation's Reply

20 Jul 2026

Dear Valued Customer, Thank you for taking the time to share your experience staying at Pana House Surabaya. We are delighted to hear that our services, facilities, comfort, and food and beverages met your expectations. Such reviews encourage our entire team to strive to provide the best possible stay for all our guests. We hope to welcome you back to Pana House Surabaya again. See you next time! Sincerely, The Customer Experience Team

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Rafiqatul H.

Business

9.0

/10

Reviewed 18 week(s) ago

The hotel staff were very helpful, and the facilities were adequate. The room was clean, but it needs further attention. When I checked in yesterday, the floor was still dusty around the edge of the mattress.

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2 people find it helpful

Accommodation's Reply

09 Jul 2026

Dear Mr. Rafikatul H. from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review for us. We are thrilled and delighted to receive your review. Thank you very much for your feedback regarding the cleanliness of the room. We will use this feedback to maintain the quality of our products. We sincerely apologize for any discomfort you may have experienced during your stay at Pana House. We sincerely hope to welcome you back again in the future. Warmly Sincerely, The Customer Experience Team

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y***i

8.5

/10

Reviewed 21 week(s) ago

Friendly receptionist, strategic location because it is close to Indomaret and Alfamart.

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Accommodation's Reply

09 Jul 2026

Dear Valued Guests, From Panahouse Surabaya, we would like to express our sincere gratitude for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are delighted to hear that you were satisfied with the service from our reception team. We will forward your compliments to our reception team and we hope to welcome you back to Panahouse Surabaya on your next visit. Sincerely, The Guest Experience Team

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Inda N. F.

Business

8.8

/10

Reviewed 24 week(s) ago

A truly homey place to stay in Surabaya. A warm atmosphere & genuine hospitality that makes guests feel right at home. The only issue was the room felt a bit warm at times, especially during the hotter parts of the day. Improving air conditioning would make the experience even better. Overall, it’s a cozy, clean, peaceful and comfortable place to stay in Surabaya. I would gladly return in the future.

1 people find it helpful

Accommodation's Reply

02 Jun 2026

Dear Ms.Indah Thank you very much for taking the time to share your experience at Panahouse Surabaya. We are delighted to know that our warm atmosphere, comfortable surroundings, and genuine hospitality made you feel right at home. Creating a cozy and welcoming stay for every guest is what we strive for, and your kind words truly mean a lot to us. We also appreciate your feedback regarding the room temperature. Please be assured that we have shared your comments with our team as we continuously work to improve our facilities and enhance our guests' comfort. Thank you once again for choosing Panahouse Surabaya. We look forward to welcoming you back and providing an even better stay on your next visit. Warm regards, Guest Experience Team

Bella M.

8.5

/10

Reviewed 26 week(s) ago

Finally got this room, the view is really cool, very satisfied

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Accommodation's Reply

02 Jun 2026

Dear Bella from Pana House, Surabaya, Thank you very much for choosing Pana House as your accommodation and for taking the time to write a review and share your experience. We are very pleased that you felt comfortable and that our room met your expectations. We hope to welcome you back again in the future. Wishing you good health. Sincerely, The Customer Experience Team

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Faishal P.

Leisure

9.1

/10

Reviewed 27 week(s) ago

The staff is very quick to respond to any complaints, the place is aesthetic and comfortable.

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1 people find it helpful

Accommodation's Reply

04 May 2026

Dear Mr. Faichal from Pana House Surabaya, Thank you for your review. We are delighted to hear that our team was able to respond to your needs quickly and that the beautiful and comfortable atmosphere of our hotel provided a memorable stay. Your compliments encourage us to continue striving for the best service. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team

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R***h

Staycation

8.5

/10

Reviewed 28 week(s) ago

Cozy, the food is delicious and also good service

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1 people find it helpful

Accommodation's Reply

04 May 2026

Dear Sir/Madam, It is with deepest gratitude from Pana House Surabaya that we thank you for choosing Pana House Surabaya as your accommodation and for taking the time to write a review. We are delighted that you were comfortable during your stay with us. This motivates us to maintain and improve the quality of our service to the highest standards, providing you with a memorable stay. We hope to welcome you back to Pana House Surabaya again. Sincerely, The Customer Experience Team

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gia r.

8.1

/10

Reviewed 29 week(s) ago

I requested 1 bed, but got a twin.

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1 people find it helpful

Accommodation's Reply

29 Apr 2026

Dear Mr./Ms. Ja from Pana House Surabaya, Thank you for choosing Pana House Surabaya as your accommodation. We apologize for any inconvenience you may have experienced during your stay. We do our best to accommodate all special requests, but due to the limited number of twin rooms, requests were considered on a first-come, first-served basis. Thank you for your valuable feedback. We value your comments and will use them to improve our services in the future. We hope to welcome you back again. Thank you. From the Customer Experience Team.

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