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PanaHouse Surabaya
Hotels
Preferred Partner Plus
8.5
/10
Very Good
790 reviews
What Guests Say About Their Stay
Annisa R. O.
9.4
/ 10
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
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R***a
10.0
/ 10
Thank you very much Panahouse. This is the umpteenth time staying here and the service remains consistent, the friendliness of the staff, the cleanliness of the area and the atmosphere make me want to come here again. Next I will come here again. Special thanks to Sis Widi who was very helpful.
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R***a
10.0
/ 10
The staff is very friendly, especially during the check-in and check-out process, the atmosphere is very beautiful, very impressed with this hotel, thank you Panahouse.
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In the Area
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Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
Main Facilities
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AC
Restaurant
24-Hour Front Desk
Parking
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
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Available Room Types in PanaHouse Surabaya
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PanaHouse Surabaya Address: Map & Location
Jl. Gayung Kebonsari No. 61-65, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60235
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Discover More About PanaHouse Surabaya
Location
PanaHouse Surabaya is a hotel in a good neighborhood, which is located at Wonokromo.
About PanaHouse Surabaya
Not only located within easy reach of various places of interests for your adventure, but staying at PanaHouse Surabaya will also give you a pleasant stay.
PanaHouse Surabaya is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.
For you, travelers who wish to travel comfortably on a budget, PanaHouse Surabaya is the perfect place to stay that provides decent facilities as well as great services.
From business event to corporate gathering, PanaHouse Surabaya provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at PanaHouse Surabaya, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at PanaHouse Surabaya is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
PanaHouse Surabaya is the smartest choice for you who are looking for affordable accommodation with outstanding service.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from PanaHouse Surabaya exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
PanaHouse Surabaya is a hotel with great comfort and excellent service according to most hotel's guests.
PanaHouse Surabaya is a wise choice for travelers visiting Wonokromo.
All facilities in PanaHouse Surabaya
Bar, Cafe and Lounge
Common Space
Lobby
Exterior
Restaurant
Food and Drinks
- Restaurant with AC
- A la carte breakfast
- A la carte dinner
- A la carte lunch
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Breakfast (surcharge)
- Brunch
- Cafe
- No alcohol
- Set menu dinner
- Set menu lunch
- Snacks
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- WiFi in public area
Hotel Services
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Tours
- Wedding service
General
- AC
- Banquet
- Cloakroom
- Connecting rooms
- Non-smoking room
- Smoking area
Transportation
- Airport transfer
- Area shuttle
- Area shuttle with surcharge
- Secure parking
- Valet parking
Business Facilities
- Meeting facilities
- Photocopier
- PRINTER
- Projector
In-room Facilities
- Cable TV
- Desk
- Shower
- TV
Nearby Facilities
- ATM/Banking
- Hair salon
- Supermarket
Shuttle Service
- Airport transfer (surcharge)
- Train station pickup
- Airport transfer
Accessibilty
- Disabled access friendly
- Wheelchair accessible
Kids and Pets
- Highchairs
Things to Do
- Garden
Connectivity
- Free WiFi
Accommodation Policy & General Information in PanaHouse Surabaya
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. Please bring the required documents in hard copy.
Facility
Lobby, Restaurant / Bar, Akomodasi sedang menjalani renovasi mulai 21 juli 2025 hingga 31 Desember 2025, Beberapa area akan sedikit terdampak oleh kebisingan selama periode ini open for limited number of guests per day from 21-7-2025 to 31-12-2025.
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General Information
Popular Facilities | AC, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at PanaHouse Surabaya | 37 |
Number of floors in PanaHouse Surabaya | 3 |
Another facilities in PanaHouse Surabaya | Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Breakfast |
Frequently asked question in PanaHouse Surabaya
What are available facilities at PanaHouse Surabaya?
There are top facilites at PanaHouse Surabaya such as AC, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at PanaHouse Surabaya?
Check-in time at PanaHouse Surabaya is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does PanaHouse Surabaya provide breakfast?
Yes, PanaHouse Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of PanaHouse Surabaya?
PanaHouse Surabaya is officially classified as a 2.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does PanaHouse Surabaya have?
PanaHouse Surabaya has 3 floors.
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More Reviews from Other Guests in PanaHouse Surabaya
Overall Ratings & Reviews PanaHouse Surabaya
Traveloka (790)
8.5
Very Good
From 790 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about PanaHouse Surabaya
All
Staff Friendliness (21)
Bedroom (21)
Bathroom (20)
Ambiance (17)
Distance to City Center (16)
Accessibility (16)
Room Space (16)
Hotel Area (15)
Wifi (14)
Surroundings (13)
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Most Recent
Format
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Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews PanaHouse Surabaya
Number of reviews per page
20
40
Customer reviews
H***u
10.0
/10
Reviewed 3 week(s) ago
good good good satisfying
relaxing, cozy place
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Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
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A***h
Staycation
10.0
/10
Reviewed 7 week(s) ago
Nice experience, and good ambient
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
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A***a
Staycation
6.4
/10
Reviewed 13 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
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R***y
9.4
/10
Reviewed 15 week(s) ago
Comfortable, clean, friendly, close to the city center.
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
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B***y
Business
7.7
/10
Reviewed 18 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
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S***i
8.2
/10
Reviewed 21 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
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AR
Annisa R. O.
Staycation
9.4
/10
Reviewed 24 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
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SA
Shandi A. A.
8.4
/10
Reviewed 30 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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WD
Wahyu D. R.
10.0
/10
Reviewed 32 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
Leisure
9.7
/10
Reviewed 34 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
9.7
/10
Reviewed 35 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
9.7
/10
Reviewed 35 week(s) ago
A very comfortable resting place 🙏🏻 and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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AB
ARIF B. R. S.
6.5
/10
Reviewed 38 week(s) ago
Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team
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D***y
8.2
/10
Reviewed 40 week(s) ago
Good location, good ambience, nice bed and unique room, the only thing need to be improved is the ugly bathroom door
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Accommodation's Reply
25 Sep 2025
Warmest Greetings From Panahouse Surabaya
Dear our beloved guest
Thank you for your kind feedback. We are delighted to know you enjoyed our location, ambience, bed, and unique room design. At the same time, we sincerely appreciate your constructive comment regarding the bathroom door. Your input is valuable for us, and we will review this matter to improve our facilities for a better guest experience. We look forward to welcoming you back soon.
Sincerely Yours
Guest Experience Team
A***o
10.0
/10
Reviewed 40 week(s) ago
Anggurlaut for breakfast order from Anggurlaut dot com
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Accommodation's Reply
20 Nov 2025
Warm Greetings from Panahouse Surabaya Dear Guest, Thank you very much for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are glad you found your stay at Panahouse Surabaya comfortable. We look forward to welcoming you back again soon. Best regards, Guest Experience Team
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I***a
8.4
/10
Reviewed 45 week(s) ago
Overall ok, but need to pay attention to the cleanliness of the towels, blankets on average all should be white but when I stayed there were stains on the blanket and towels, please fix this in the future and maybe there should be building maintenance because the bathroom wood is rotten and moldy so it is not comfortable to look at. Thank you
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3 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panhouse Surabaya. Dear our valued guest. Thank you very much for taking the time to leave us a review. We regret to learn that the condition of the towels, blankets, and bathroom maintenance were not up to standard. This is an important note for us to evaluate the housekeeping team and improve the facilities. Therefore, we have now begun a gradual renovation, hopefully on another occasion, you will experience greater comfort than before. Your input is very important so that we can continue to improve the quality of service. We hope to be given the opportunity to improve your impression on your next visit. Warm Regards. Guest Experience Team
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E***i
Staycation
8.5
/10
Reviewed 47 week(s) ago
like the room type
makes it fun to stay here
love it
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guests, Thank you very much for choosing Panahouse as your place to stay and for taking the time to leave us a review. We are very happy to know that you enjoyed your stay with us. We hope that your next visit will be even more comfortable than before. Warm Regards. Guest Experience Team
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ZA
Zaenal A.
10.0
/10
Reviewed 50 week(s) ago
Friendly, clean, good food, just no elevator. Go to the 3rd floor
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2 people find it helpful
Accommodation's Reply
16 Dec 2024
Warm Greetings. Dear Mr. Zaenal. Thank you for choosing Panahouse as a place to rest, and thank you for taking the time to give us a review. We are glad that you are satisfied with our service, cleanliness, and also the food served. We apologize for the inconvenience because there is no elevator yet. Your input will be our consideration to improve the facilities in the future. We look forward to welcoming you back to Panahouse. Warm greetings. -Guest experience team-
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S***i
8.6
/10
Reviewed 52 week(s) ago
We ordered a large bed but got a twin bed, but they said it was full. So why did we have to book so far in advance? However, everything else was okay, except when we entered the bathroom, it smelled of urine at first.
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2 people find it helpful
Accommodation's Reply
04 Dec 2024
Warm greetings, Thank you for taking the time to give us your review and feedback. We sincerely apologize for the inconvenience you experienced regarding the type of bed you ordered. We need to inform you that special requests that are ordered will be accommodated based on room availability when the voucher is entered. Regarding the condition of the bathroom, we also apologize for that. We will immediately convey your feedback to the housekeeping team so that it can be handled better in the future. We are glad to hear that other than that, your overall experience was quite satisfactory. We greatly appreciate your understanding, and our hope is to provide much better service if you return to stay with us again in the future. Warm regards, -Guest experience team-
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DR
Dhini R.
8.7
/10
Reviewed 52 week(s) ago
The air conditioning in the room isn't cold at all even though it's a small room.
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Accommodation's Reply
04 Dec 2024
Warm greetings, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced regarding the AC in the room. This is certainly beyond our expectations to provide a comfortable stay experience for every guest. We will immediately follow up on this issue with the technician team to ensure the AC in the room is functioning optimally. Your input means a lot to us in improving the quality of service and facilities. We look forward to welcoming you back in the future with a better experience. Best regards, -Guest experience team-
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Number of reviews per page
20
40
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Disclaimer
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Overall Ratings & Reviews PanaHouse Surabaya
Traveloka (790)
8.5
Very Good
From 790 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about PanaHouse Surabaya
All
Staff Friendliness (21)
Bedroom (21)
Bathroom (20)
Ambiance (17)
Distance to City Center (16)
Accessibility (16)
Room Space (16)
Hotel Area (15)
Wifi (14)
Surroundings (13)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews
Traveler Reviews PanaHouse Surabaya
Number of reviews per page
20
40
Customer reviews
H***u
10.0
/10
Reviewed 3 week(s) ago
good good good satisfying
relaxing, cozy place
See original
Find this review helpful?
Accommodation's Reply
20 Nov 2025
A warm greeting from Panahouse Surabaya, Ladies/Gentlemen. Thank you very much for choosing Panahouse Surabaya as your place of stay and for taking the time to share your wonderful experience with us. We sincerely appreciate your kind words. We are committed to continuously maintaining the quality of our services and facilities at Panahouse Surabaya. We look forward to welcoming you back and providing you with even more memorable experiences. Best regards, Guest
See original
A***h
Staycation
10.0
/10
Reviewed 7 week(s) ago
Nice experience, and good ambient
Find this review helpful?
Accommodation's Reply
20 Nov 2025
Best regards from Panahouse Surabaya Dear Valued Guest, Thank you very much for choosing Panahouse Surabaya as your place to stay and for taking the time to write us a review. We are very glad to know that you found it comfortable during your stay at Panahouse Surabaya. We welcome your visit and hope to provide you with even more memorable experiences in the future. Best regards, Guest Experience Team
See original
A***a
Staycation
6.4
/10
Reviewed 13 week(s) ago
The sink is full of ants, the toilet has a leaking gap, there is a lot of dust on the items, the sheets and pillows are full of stains :(
See original
Find this review helpful?
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for sharing your experience. We sincerely apologize for any inconvenience caused by the room conditions, ranging from cleanliness to amenities that did not meet your expectations. Your feedback is very valuable for us to immediately make improvements, so that a similar experience does not happen again in the future. We look forward to welcoming you back with even better service and comfort. Warm Regards. Guest Experience Team
See original
R***y
9.4
/10
Reviewed 15 week(s) ago
Comfortable, clean, friendly, close to the city center.
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Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, Thank you very much for choosing Panahouse as your place to stay. Thank you for this brief but meaningful review. We are delighted to know that our comfort, cleanliness, friendly service, and location added value to your experience. We hope to welcome you back soon. Warm Regards. Guest Experience Team
See original
B***y
Business
7.7
/10
Reviewed 18 week(s) ago
The AC in the corner of the room is hot and takes a long time to cool down & there are lots of mosquitoes.
See original
1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced regarding the ineffective air conditioning in your room and the presence of mosquitoes. This certainly falls short of the comfort standards we strive to provide for every guest. Your feedback is highly valued, and we have forwarded it to our technical and housekeeping teams for immediate and comprehensive repairs. We look forward to welcoming you back, so we can provide you with an even better service and experience that meets your expectations. Warm Regards. Guest Experience Team
See original
S***i
8.2
/10
Reviewed 21 week(s) ago
For the cleanliness of the room, the room is quite clean.. for the room, the room is quite small. The wifi is a bit slow, not very strong, you have to restart it several times.. the location is strategic, close to Alfamidi, Alfamart and Indomaret, as well as food stalls.
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Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest. Thank you very much for choosing panahouse Surabaya as your place to stay and taking the time to give us a review. We are glad to know that you are quite satisfied with the cleanliness of our rooms and our strategic location. We would like to express our deepest apologies for the inconvenience related to the WiFi connection and the size of the room. Your input is very valuable and will be our evaluation material to improve the quality of our services in the future. We hope to welcome you back with a better experience. 🙏. Warm Regards. Guest Experience Team
See original
AR
Annisa R. O.
Staycation
9.4
/10
Reviewed 24 week(s) ago
The number 1 short escape place when you want to be alone heheh. I like the theme, even when you're alone the room isn't scary. There's a mini space to sit outside the room. It's still very comfortable at night, not scary. It's also not far to the bus stop. There's a minimarket next door and across the street
See original
1 people find it helpful
Accommodation's Reply
25 Jun 2025
Warm Greetings From Panahouse Surabaya. Dear Mrs. Annisa. Thank you for choosing Panahouse as your resting place, and thank you very much for sharing your pleasant experience with us! 🌿 We are very happy to know that our place can be a favorite short escape, especially when you need some alone time. It is also nice to hear that the room atmosphere feels comfortable and not scary, even at night 😌✨. We do want to create a calm and safe atmosphere, with facilities that still support comfort, including a mini space outside the room and easy access to minimarkets and public transportation. See you again on your next visit, whenever you need a short break. 💚. Warm Regards. Guest Experience Team
See original
SA
Shandi A. A.
8.4
/10
Reviewed 30 week(s) ago
It's a shame that breakfast isn't a buffet but is prepared per portion.
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1 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Shandi A. Thank you for choosing panahouse surabaya as your place to stay, and thank you very much for taking the time to give us a review, we apologize profusely for the inconvenience Mr. Sandi related to the breakfast we serve, we will fully use this input as material to improve the quality of our service, and we hope this does not disappoint you, we really hope to be able to welcome you back and provide a better stay experience. Warm regards. Guest Experience Team
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WD
Wahyu D. R.
10.0
/10
Reviewed 32 week(s) ago
A cozy and comfortable place for a staycation.
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4 people find it helpful
Accommodation's Reply
13 May 2025
Warm greetings from panahouse surabaya. Dear Mr. Wahyu. Thank you very much for choosing panahouse surabaya as your place to stay, and thank you for taking the time to give us a review. We are very happy to know that Mr. Wahyu felt comfortable while staying at panahouse, we can't wait for Mr. Wahyu to come back to visit panahouse and get an even better experience. Warm regards. Guest Experience Team
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N***s
Leisure
9.7
/10
Reviewed 34 week(s) ago
good, close to everywhere. there are 3 mini markets around just walking distance. to the mall is also quite close. first time staying here, really like it, comfortable
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2 people find it helpful
Accommodation's Reply
08 Jul 2025
Warm Greetings From Panahouse Surabaya. Dear our esteemed guests. Thank you very much for choosing panahouse as a place to stay, and for taking the time to give us a positive review. We are so happy to know that you feel comfortable while staying at Panahouse, with easy access to public services around the hotel area, we hope that you will choose panahouse again as a place to rest on your next occasion. Warm Greetings. Guest Experience Team
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R***y
9.7
/10
Reviewed 35 week(s) ago
Friendly staff and service, instagrammable hotel (outdoor, cafe, rooms), clean rooms.
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panahouse Surabaya. Dear our valued guest, Thank you for taking the time to leave us a review. We are delighted to hear that the staff's friendliness, the room cleanliness, and the hotel's Instagrammable atmosphere met your expectations. Every detail, from the outdoor area, the café, to the rooms, is designed to ensure guests not only feel comfortable but also have a memorable stay filled with memorable moments. Positive feedback like this means a lot to us as we continue to maintain and improve the quality of our service. We look forward to welcoming you back to create more memories together. Warm Regards. Guest Experience Team
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Debby A.
9.7
/10
Reviewed 35 week(s) ago
A very comfortable resting place 🙏🏻 and pocket friendly
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guest, we sincerely thank you for your review. We are delighted to know that you enjoyed your stay at Panahouse and that the price met your expectations. Your satisfaction motivates us to continue providing the best service at an affordable price. We hope to welcome you back soon for an equally enjoyable stay. Warm Regards. Guest Experience Team
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AB
ARIF B. R. S.
6.5
/10
Reviewed 38 week(s) ago
Smelly towels. Not comfortable to use. The price of the room is expensive but the cleanliness is lacking
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1 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear Mr. Arif, Thank you very much for taking the time to provide us with a constructive review. We greatly appreciate your feedback. We apologize for the inconvenience you experienced regarding the towels that were not suitable for use and the room's cleanliness that was not up to standard. We realize that with quite high room rates, guest expectations for comfort and cleanliness are certainly very high. Therefore, your feedback will be our priority for evaluation and quality improvement, especially in terms of cleanliness and linen provision. We look forward to welcoming you back with even better service, in line with your expectations. Warm Regards. Guest Experience Team
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D***y
8.2
/10
Reviewed 40 week(s) ago
Good location, good ambience, nice bed and unique room, the only thing need to be improved is the ugly bathroom door
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Accommodation's Reply
25 Sep 2025
Warmest Greetings From Panahouse Surabaya
Dear our beloved guest
Thank you for your kind feedback. We are delighted to know you enjoyed our location, ambience, bed, and unique room design. At the same time, we sincerely appreciate your constructive comment regarding the bathroom door. Your input is valuable for us, and we will review this matter to improve our facilities for a better guest experience. We look forward to welcoming you back soon.
Sincerely Yours
Guest Experience Team
A***o
10.0
/10
Reviewed 40 week(s) ago
Anggurlaut for breakfast order from Anggurlaut dot com
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Accommodation's Reply
20 Nov 2025
Warm Greetings from Panahouse Surabaya Dear Guest, Thank you very much for choosing Panahouse Surabaya as your accommodation and for taking the time to write a review. We are glad you found your stay at Panahouse Surabaya comfortable. We look forward to welcoming you back again soon. Best regards, Guest Experience Team
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I***a
8.4
/10
Reviewed 45 week(s) ago
Overall ok, but need to pay attention to the cleanliness of the towels, blankets on average all should be white but when I stayed there were stains on the blanket and towels, please fix this in the future and maybe there should be building maintenance because the bathroom wood is rotten and moldy so it is not comfortable to look at. Thank you
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3 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings From Panhouse Surabaya. Dear our valued guest. Thank you very much for taking the time to leave us a review. We regret to learn that the condition of the towels, blankets, and bathroom maintenance were not up to standard. This is an important note for us to evaluate the housekeeping team and improve the facilities. Therefore, we have now begun a gradual renovation, hopefully on another occasion, you will experience greater comfort than before. Your input is very important so that we can continue to improve the quality of service. We hope to be given the opportunity to improve your impression on your next visit. Warm Regards. Guest Experience Team
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E***i
Staycation
8.5
/10
Reviewed 47 week(s) ago
like the room type
makes it fun to stay here
love it
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2 people find it helpful
Accommodation's Reply
25 Sep 2025
Warm Greetings from Panahouse Surabaya. Dear our valued guests, Thank you very much for choosing Panahouse as your place to stay and for taking the time to leave us a review. We are very happy to know that you enjoyed your stay with us. We hope that your next visit will be even more comfortable than before. Warm Regards. Guest Experience Team
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ZA
Zaenal A.
10.0
/10
Reviewed 50 week(s) ago
Friendly, clean, good food, just no elevator. Go to the 3rd floor
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2 people find it helpful
Accommodation's Reply
16 Dec 2024
Warm Greetings. Dear Mr. Zaenal. Thank you for choosing Panahouse as a place to rest, and thank you for taking the time to give us a review. We are glad that you are satisfied with our service, cleanliness, and also the food served. We apologize for the inconvenience because there is no elevator yet. Your input will be our consideration to improve the facilities in the future. We look forward to welcoming you back to Panahouse. Warm greetings. -Guest experience team-
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S***i
8.6
/10
Reviewed 52 week(s) ago
We ordered a large bed but got a twin bed, but they said it was full. So why did we have to book so far in advance? However, everything else was okay, except when we entered the bathroom, it smelled of urine at first.
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2 people find it helpful
Accommodation's Reply
04 Dec 2024
Warm greetings, Thank you for taking the time to give us your review and feedback. We sincerely apologize for the inconvenience you experienced regarding the type of bed you ordered. We need to inform you that special requests that are ordered will be accommodated based on room availability when the voucher is entered. Regarding the condition of the bathroom, we also apologize for that. We will immediately convey your feedback to the housekeeping team so that it can be handled better in the future. We are glad to hear that other than that, your overall experience was quite satisfactory. We greatly appreciate your understanding, and our hope is to provide much better service if you return to stay with us again in the future. Warm regards, -Guest experience team-
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DR
Dhini R.
8.7
/10
Reviewed 52 week(s) ago
The air conditioning in the room isn't cold at all even though it's a small room.
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Accommodation's Reply
04 Dec 2024
Warm greetings, Thank you for sharing your experience with us. We apologize for the inconvenience you experienced regarding the AC in the room. This is certainly beyond our expectations to provide a comfortable stay experience for every guest. We will immediately follow up on this issue with the technician team to ensure the AC in the room is functioning optimally. Your input means a lot to us in improving the quality of service and facilities. We look forward to welcoming you back in the future with a better experience. Best regards, -Guest experience team-
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