This is our second stay here. The service is always excellent, from check-in to check-out. Thank you, Grand Mercure. We hope your next experience will be as enjoyable as this one. 🥰

Atmosphere/Facilities: Cool and quiet. Food: Complete. Staff assistance: Friendly. Highlights: Close to town. Price: Standard. Location: Good location.

Had a wonderful stay at JW Marriott! The service was excellent, the staff were friendly and attentive, and everything was comfortable and well-maintained. Overall, a great experience. Would definitely stay again!

It is very comfortable to stay here, the sports facilities are complete and the staff are very friendly.

Upon arrival, the check-in process was quick and friendly. The receptionist immediately provided a refreshing welcome drink. The staff were very prompt in helping carry the suitcases to the room. Room Condition: The room was very clean, spacious, and fragrant. The king-size bed was very soft, the pillows were comfortable, and soundproof so that a night's sleep was very sound. The in-room facilities were complete: flat-screen TV, cold AC, mini refrigerator, electric kettle, coffee-tea set, and free mineral water. The bathroom was clean, the hot water worked smoothly, and toiletries were complete. Facilities & Location: The swimming pool is large and well-maintained, suitable for children and adults. The breakfast menu varies from local to western dishes with delicious taste. The location is very strategic, close to the city center and easily accessible by transportation.

Good place, nice close to KNO airport

alhamdulillah tks sis the room is very clean and very comfortable tk the staff is very friendly and nice

The staff is very friendly and accommodating. The room is clean. Hotel facilities are complete. The location is near the center of the city. Many other facilities are around the hotel.

The room was clean, comfortable, and elegant. The breakfast was varied and delicious. The facilities were complete, and the service was excellent and friendly. The staff didn't make it difficult to pay the deposit. Everything was very satisfying and enjoyable. I would definitely return here again.

Stayed for 2 nights, 3 rooms, all quite good, fast staff service, okay breakfast, good location, easy to go to the mall and Railink train...

The hotel staff, from the receptionist to the security guard to the room service staff, are extremely friendly. We highly recommend staying here.

It was a wonderful stay, a very nice hotel, and a great location. The staff were also very friendly, especially Yusuf and Tanta, who helped me check out. Thank you very much, and I will definitely stay here again next time.

The hotel staff is friendly and responsive. Breakfast options are also child- and toddler-friendly.

The rooms are comfortable and very clean. The staff are very friendly, polite, and helpful.

The receptionist, Kak Fira, was very friendly and very helpful. I will definitely come here again next time, the room also has a smart TV 💗

Very comfortable and close to all the places we want to go. Medan city center.

It is always my top choice when staying in Medan! Thank you for being my favorite hotel in the city 🙏

The hotel staff is friendly, helpful, and provides good service. It's comfortable to stay at this hotel ⭐⭐⭐⭐⭐

The hotel location is very strategic, surrounded by cafes, restaurants, and Centre Point shopping mall.