Emerald Garden International Hotel

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8.6
/10
Very Good
6,915 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
It's been a pleasure staying at Emerald Garden Medan every month since 2010.
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Verified Traveler

10.0
/ 10
I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.
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DARMAILIS M.

10.0
/ 10
This hotel is very strategically located in the city center. The receptionist was very helpful in reserving our request for a Superior Connecting Room with pool and city views. It's perfect for bringing the family. Everything was fun and enjoyable. Thank you, Emerald Hotel.
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E***a

10.0
/ 10
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
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Anelia R.

10.0
/ 10
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
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In the Area
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Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel Emerald Garden Emerald Garden International Hotel is a hotel is located at West Medan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Emerald Garden International Hotel

Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235
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Lobby Emerald Garden International Hotel
Exterior 2 Emerald Garden International Hotel

Discover More About Emerald Garden International Hotel

The Charm of Hotel Emerald Garden

Welcome to Hotel Emerald Garden, your ideal gateway to the vibrant heart of Sumatra Utara, Indonesia. Nestled in a prime location, this hotel offers a perfect blend of comfort, convenience, and local charm, making it an excellent choice for Australian travelers seeking an authentic Indonesian experience. Whether you're here for business or leisure, Hotel Emerald Garden promises a memorable stay with its welcoming atmosphere and well-appointed facilities. Rates at Hotel Emerald Garden start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Emerald Garden

Hotel Emerald Garden is situated in the bustling city of Medan, specifically in the Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235 . This strategic location places you within easy reach of the city's main attractions and business districts. Medan city centre is just a short journey away, offering a convenient base for exploration. The hotel is well-connected to public transportation networks, with the nearest train station providing access to wider Sumatra Utara. The surrounding area is alive with local culture, featuring vibrant street food stalls and traditional markets, perfect for those who love to immerse themselves in the local way of life. For those arriving by air, the hotel is accessible from the airport, making your journey smooth and hassle-free.

Guest Facilities and Services at Hotel Emerald Garden

Guest facilities at Hotel Emerald Garden are designed to cater to the needs of every traveler, ensuring a comfortable and convenient stay. Australian travelers will appreciate the availability of excellent breakfast options, including a delightful local buffet that showcases the region's culinary heritage, alongside great coffee to kickstart your day. The hotel provides complimentary Wi-Fi throughout the property, keeping you connected at all times. A helpful 24-hour front desk is always on hand to assist with any queries or requests, ensuring peace of mind. Secure luggage storage is also available, allowing you to explore the city freely before check-in or after check-out.

Room Information and Stay Experience at Hotel Emerald Garden

Hotel Emerald Garden offers a variety of rooms designed to provide a restful and rejuvenating experience. The Room types of Hotel Emerald Garden are thoughtfully appointed to meet diverse guest needs. Each room prioritizes comfort, featuring a selection of bed types to suit your preference. You can expect a meticulously clean environment, with modern climate control systems ensuring your room remains at the perfect temperature, regardless of the outside weather. The bathrooms are consistently clean and well-maintained, offering a refreshing space to prepare for your day or unwind in the evening.

Recommended Nearby Dining and Cafes around Hotel Emerald Garden

The area surrounding Hotel Emerald Garden is a food lover's paradise, offering a rich tapestry of culinary experiences. You'll find a vibrant local food scene with numerous eateries serving authentic Indonesian cuisine, from savory street food to more formal dining establishments. For those who enjoy a good brunch, the neighborhood boasts several charming cafes that offer delicious breakfast options and expertly brewed coffee, reminiscent of Australia's own café culture. Exploring the local markets is also a must, where you can sample a variety of fresh produce and local delicacies.

Popular Attractions and Activities near Hotel Emerald Garden

Medan and its surroundings offer a wealth of attractions for every type of traveler. Within easy reach of Hotel Emerald Garden, you can explore the majestic Maimun Palace, a stunning example of Malay architecture. The Grand Mosque of Medan, with its impressive domes and intricate design, is another must-visit cultural landmark. For a taste of local life and shopping, the bustling Pasar Ikan (Fish Market) offers a unique sensory experience. Nature enthusiasts can venture to the nearby Lake Toba, one of the largest volcanic lakes in the world, offering breathtaking scenery and opportunities for relaxation. For those interested in history and art, the Museum of North Sumatra provides insights into the region's rich heritage. If you are looking for other activities around Hotel Emerald Garden, check out the best deals on Traveloka: Recommended activities in Medan!

How to Get to Hotel Emerald Garden from the Airport

Getting to Hotel Emerald Garden from the airport is straightforward, with several convenient transportation options available. For those seeking efficiency, an airport link train provides a direct connection to the city centre, from where you can easily reach the hotel. Alternatively, airport shuttle buses offer a comfortable and cost-effective way to travel. Public metered taxis are readily available at the airport terminals, providing door-to-door service. Rideshare services are also a popular choice for many travelers, offering a convenient and often affordable way to reach your destination. For more information on transport options, consider the Airport transfer service. Planning your Hotel Emerald Garden airport transfer in advance can help ensure a smooth arrival.

Summary of Why You Should Choose Hotel Emerald Garden

Hotel Emerald Garden stands out as an exceptional choice for your stay in Sumatra Utara, offering a compelling combination of prime location, excellent service, and comfortable accommodations. Its proximity to key attractions and transport links makes it ideal for exploring Medan and beyond. The friendly staff and well-equipped facilities ensure a pleasant and hassle-free experience. * Prime location in the heart of Medan. * Comfortable and clean rooms with modern amenities. * Friendly and helpful 24-hour front desk service. * Convenient access to local dining and attractions. Ready to experience the best of Sumatra Utara? Check room availability at Hotel Emerald Garden and Book Hotel Emerald Garden today. For more options, you can also Book budget hotels in Sumatra Utara and Easily book domestic and international flights at low prices.

All facilities in Emerald Garden International Hotel

Bar, Cafe and Lounge Emerald Garden International Hotel
Bar, Cafe and Lounge
Swimming Pool Emerald Garden International Hotel
Swimming Pool
Entertainment Facility Emerald Garden International Hotel
Entertainment Facility
Fitness Center Emerald Garden International Hotel
Fitness Center
Functional Hall Emerald Garden International Hotel
Functional Hall

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Things to Do

  • Fitness center
  • Massage
  • Sauna

Business Facilities

  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Shops

Transportation

  • Car rental

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Emerald Garden International Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is allowed only in the designated smoking area.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Emerald Garden International Hotel
158
Number of floors in Emerald Garden International Hotel
9
Another facilities in Emerald Garden International Hotel
Coffee/tea in lobby, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked questions about Emerald Garden International Hotel

What are available facilities at Emerald Garden International Hotel?
There are top facilites at Emerald Garden International Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Emerald Garden International Hotel?
The standard check-in time at Emerald Garden International Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Emerald Garden International Hotel provide breakfast?
Yes, Emerald Garden International Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Emerald Garden International Hotel?
Emerald Garden International Hotel has a 4.0-star rating.
How many floors does Emerald Garden International Hotel have?
Emerald Garden International Hotel has 9.
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Emerald Garden International Hotel reviews and ratings

8.6
Very Good
From 6,915 reviews
Provided by travellers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Emerald Garden International Hotel
All
Distance to City Center (88)
Staff Friendliness (88)
Room Space (87)
Bedroom (85)
Ambiance (83)
Bathroom (82)
Hotel Area (80)
Accessibility (69)
Family Friendly (69)
Taste (68)
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Traveller Reviews Emerald Garden International Hotel

Number of reviews per page
20
40
Customer reviews
R***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The hotel staff was very friendly and helpful at check-in.
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Retiana S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
The hotel staff are friendly and the food is delicious, I recommend staying here.
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's been a pleasure staying at Emerald Garden Medan every month since 2010.
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2 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.
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Robby A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
The only downside is that the food isn't very varied and is always the same. Hopefully, they can improve their menu in the future.
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Accommodation's Reply
28 Aug 2026
Dear Mr Robby, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
t***e
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
Sorry, I've been a long-time customer at Emerald. The beds weren't like this before; now they're as hard as sleeping on plywood. Last year when I stayed here, the beds weren't this hard. The staff said they were replaced six months ago. What a drastic drop in quality!! Time to find another hotel for your next trip, bye bye Emerald.
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Accommodation's Reply
28 Aug 2026
Dear Mr/s T***e, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
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DARMAILIS M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
This hotel is very strategically located in the city center. The receptionist was very helpful in reserving our request for a Superior Connecting Room with pool and city views. It's perfect for bringing the family. Everything was fun and enjoyable. Thank you, Emerald Hotel.
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Agustono
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Comfortable and very enjoyable with family staying at Emerald.
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Yusefinar D.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is comfortable and clean. Breakfast offers a variety of local and international dishes, and everything is delicious.
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Breakfast is not available for takeout. There is no Wi-Fi in the health club area (gym, sauna, gym lobby). Thank you to Winda SM for your assistance.
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Talsyah A.
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8.5
/10
Reviewed 7 week(s) ago
The room was quite spacious. Breakfast was okay. The toilet was clean.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
When I go to Medan, I always book this hotel. The prices are reasonable and it's close to the city.
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1 people find it helpful
F***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is great, especially for work. You can rest comfortably.
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f***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 10 week(s) ago
The breakfast was completely unpleasant, both in taste and appearance. To be honest, our whole family had a bowel movement after eating, and we've already reported this directly to the hotel. Sorry.
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Accommodation's Reply
16 Jul 2026
Dear Mrs F***a, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Comfortable, quiet, access is the most important.
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1 people find it helpful
M***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 11 week(s) ago
Pros: Quiet, fairly luxurious, good food. Cons: TV channels are badly damaged, unable to watch anything in the two connecting rooms. Hot water is unstable. Far from culinary delights and Indo/Alfa mart.
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1 people find it helpful
Accommodation's Reply
16 Jul 2026
Dear Mrs M***a, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
I***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Hotel in Medan City Center. Ambiance/Facilities: Great. Food: Delicious. Staff Assistance: Satisfactory. Highlights: Great. Price: Attractive. Location: Attractive.
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M***M
icon-Leisure
Leisure
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9.4
/10
Reviewed 11 week(s) ago
Great activity facilities such as pool, fun fitness...
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Roni Y.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
My first staycation at this hotel was drawn to it by TikTok netizens' recommendations. The superior room was quite spacious. The breakfast was varied and delicious. I liked the depth of the pool and the fact that the water didn't smell of chlorine. For a 4-star hotel, I found the mattress to be a bit too soft and firm, making for a less restful sleep. Otherwise, it was safe.
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Accommodation's Reply
16 Jul 2026
Dear Mr Roni, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
M***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
It was actually quite pleasant, except the mattress was a bit too firm, like an orthopedic mattress, and not everyone has back problems. 😄 The staff was quite friendly, as is standard for a hotel. Breakfast was a bit bland in some areas, but it was okay. The location is excellent.
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Accommodation's Reply
02 Jul 2026
Dear Mr/s M***h, We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
Number of reviews per page
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Exterior 4 Emerald Garden International Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.