Emerald Garden International Hotel

Hotels
8.5
/10
Very Good
6,817 reviews

What Guests Say About Their Stay

Room Space (120)
Distance To City Center (119)
Bedroom (116)
Ambiance (108)

E***a

10.0
/ 10
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
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Anelia R.

10.0
/ 10
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
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Raden P.

10.0
/ 10
Recommendation, a 4-star hotel, all staff are friendly + service, makes you feel at home. Special thank you for FO department.
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Wijanarko

9.7
/ 10
Comfortable, friendly and helpful staff, spacious and clean rooms, strategic location, close to Pertamina Mosque so it is easy for those who want to perform congregational prayers especially at dawn. The atmosphere around the hotel is also comfortable. If you are hungry in the middle of the night, ordering by GoFood or Shopee Food is easy and comfortable... Recommended for families or business trips.. 👌🏻
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Aprianto S.

10.0
/ 10
Great, this hotel is good in all criteria and is very close to the city center and is very clean and the service is good. Want to stay here because this is just a friend's order who is staying.
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In the Area
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Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Hotel Emerald Garden Emerald Garden International Hotel is a hotel is located at West Medan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Emerald Garden International Hotel

Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235
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Lobby Emerald Garden International Hotel
Exterior 2 Emerald Garden International Hotel

Discover More About Emerald Garden International Hotel

Discover the Charm of Hotel Emerald Garden in Sumatra Utara

Welcome to Hotel Emerald Garden, your premier destination for an unforgettable stay in the vibrant region of Sumatra Utara, Indonesia. Nestled in a location that perfectly balances accessibility and tranquility, Hotel Emerald Garden offers a welcoming embrace to travelers seeking comfort, convenience, and a touch of local charm. Whether you're here for business or leisure, our commitment to exceptional service and a relaxing atmosphere ensures your visit will be memorable. Room rates at Hotel Emerald Garden start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Hotel Emerald Garden Location

Hotel Emerald Garden is strategically situated in the heart of Medan, specifically in the bustling Polonia district. Located at Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235 , our hotel offers easy access to the city's vibrant pulse while providing a peaceful retreat for our guests. We are approximately 3 kilometers from the city center, making it a convenient base for exploring Medan's cultural landmarks and commercial hubs. For those arriving by road, we are also conveniently located near major transportation routes, ensuring a smooth journey. The atmosphere surrounding Hotel Emerald Garden is one of dynamic urban energy, with a variety of local eateries and shops just a short stroll away, offering a true taste of Medan life. You'll find yourself within easy reach of key attractions that showcase the rich heritage and modern development of this fascinating Indonesian city.

Hotel Emerald Garden Facilities & Services

Facilities for guests at Hotel Emerald Garden are designed to enhance your comfort and convenience throughout your stay. We pride ourselves on offering a comprehensive range of services to cater to every need. * **Swimming Pool:** Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 7:00 PM. Entrance is complimentary for hotel guests. * **Fitness Center:** Maintain your workout routine at our well-equipped fitness center, featuring a variety of cardio and strength training equipment. Open daily from 6:00 AM to 9:00 PM. Complimentary for hotel guests. * **Restaurant:** Enjoy delicious local and international cuisine at our on-site restaurant. Operating hours are from 6:30 AM to 10:00 PM. * **Bar/Lounge:** Relax with a drink and light snacks at our cozy bar. Open from 11:00 AM to 11:00 PM. * **Meeting Rooms:** For business travelers, we offer versatile meeting and banquet facilities equipped with modern amenities. Please inquire for rental rates and availability. * **Wi-Fi:** Complimentary high-speed Wi-Fi is available throughout the hotel, ensuring you stay connected. * **24-Hour Front Desk:** Our friendly and professional staff are available around the clock to assist you with any requests. * **Concierge Services:** Get assistance with tour bookings, transportation, and local recommendations from our knowledgeable concierge team. * **Room Service:** Enjoy the convenience of in-room dining with our extensive room service menu, available from 7:00 AM to 10:00 PM. * **Laundry Service:** Keep your wardrobe fresh with our efficient laundry and dry-cleaning services. Prices vary based on item. * **Parking:** Complimentary on-site parking is available for all guests.

Hotel Emerald Garden Room Types

Discover a range of comfortable accommodations designed to suit every traveler's needs. The room types of Hotel Emerald Garden offer a variety of options, each thoughtfully appointed to ensure a restful stay. * **Deluxe Room:** These well-appointed rooms feature a comfortable queen or twin bed, offering a pleasant City View. Available as non-smoking. * **Executive Room:** Slightly more spacious than the Deluxe, Executive Rooms provide enhanced amenities and a City View. Available as non-smoking. * **Junior Suite:** Ideal for those seeking a bit more space and luxury, our Junior Suites come with a king-sized bed and a separate seating area, offering a City View. Available as non-smoking. Some Junior Suites may feature a bathtub. * **Emerald Suite:** Our premier accommodation, the Emerald Suite, offers expansive living space, a king-sized bed, and premium amenities, along with a City View. Available as non-smoking. This suite includes a luxurious bathtub. All rooms are equipped with air conditioning, a flat-screen TV, a minibar, and an en-suite bathroom. Please note that smoking is permitted only in designated areas. We do not currently offer pet-friendly rooms.

Hotel Emerald Garden Dining & Restaurants

Savor a delightful culinary journey at Hotel Emerald Garden, where our dining options are crafted to please every palate. * **The Emerald Restaurant:** Our main dining venue offers a comprehensive breakfast buffet from 6:30 AM to 10:00 AM, featuring a wide selection of local and international dishes. For lunch and dinner, the restaurant serves an à la carte menu with Indonesian specialties and international favorites. Estimated price per person for lunch/dinner is PHP 500 - PHP 800. Operating hours for lunch are 12:00 PM to 2:30 PM, and for dinner, 6:30 PM to 10:00 PM. * **The Garden Lounge:** A relaxed setting perfect for enjoying coffee, tea, and light snacks throughout the day. It's also a great spot to unwind with a cocktail in the evening. Operating hours are from 10:00 AM to 11:00 PM. Light snacks are available from PHP 150 - PHP 300.

Hotel Emerald Garden Nearby Attractions and Activities

Medan, Sumatra Utara, is a city rich in culture and history, offering a plethora of attractions for visitors. Hotel Emerald Garden is ideally located to explore these exciting destinations. * **Maimun Palace (Istana Maimun):** A magnificent palace showcasing the traditional Malay architecture, offering a glimpse into the region's royal past. * **Great Mosque of Medan (Masjid Raya Medan):** An iconic landmark known for its stunning Islamic architecture and historical significance. * **Tjong A Fie Mansion:** A beautifully preserved historic mansion that tells the story of a prominent Chinese-Indonesian businessman and his family. * **Asam Kumbang Crocodile Farm:** For a unique wildlife experience, visit this well-known crocodile farm, home to hundreds of crocodiles. * **Sun Plaza:** A major shopping destination in Medan, offering a wide array of retail outlets, dining options, and entertainment. If you are looking for other activities around Hotel Emerald Garden, check out the best deals on Traveloka: Recommended activities in Medan!

How to Get to Hotel Emerald Garden from the Airport

Getting to Hotel Emerald Garden from Kualanamu International Airport (KNO) is straightforward, with several convenient options available to suit your preferences and budget. The airport is approximately 35-40 kilometers from the hotel. * **Hotel Private Airport Transfer:** For the most seamless and comfortable journey, we highly recommend booking the airport transfer service of Hotel Emerald Garden. Our dedicated service ensures a hassle-free pickup directly from the arrivals hall to our doorstep. The estimated cost for this service is around PHP 800 - PHP 1200, depending on the vehicle type. You can arrange this service in advance through our reservations team. * **Metered Taxis:** Metered taxis are readily available at the airport's official taxi stands. The journey to Hotel Emerald Garden typically takes about 45-60 minutes, depending on traffic conditions. The estimated fare ranges from PHP 300 - PHP 500. * **Ride-Hailing Services:** You can also opt for ride-hailing services, which are a popular and often cost-effective choice. Simply follow the signs to the designated pick-up zones outside the terminal. The fare is comparable to metered taxis, usually between PHP 300 - PHP 500. * **Airport Premium Buses:** While less direct, airport buses offer a budget-friendly option to reach the city center, from where you can take a short taxi or ride-hailing service to the hotel. This option may take longer due to multiple stops. For a stress-free arrival, consider pre-booking airport transfer services or arranging the Hotel Emerald Garden airport transfer.

Summary of Why You Should Choose to Stay at Hotel Emerald Garden

Choosing Hotel Emerald Garden for your stay in Sumatra Utara means opting for comfort, convenience, and a truly welcoming experience. We are dedicated to providing exceptional service that makes every guest feel valued. * **Prime Location:** Situated in the heart of Medan, offering easy access to attractions, dining, and business districts. * **Comfortable Accommodations:** A variety of well-appointed rooms and suites designed for relaxation and productivity. * **Excellent Facilities:** Enjoy our swimming pool, fitness center, and on-site dining options. * **Attentive Service:** Our friendly and professional staff are committed to ensuring your stay is pleasant and memorable. * **Value for Money:** Competitive pricing and special offers make Hotel Emerald Garden an excellent choice for all travelers. Discover the best Room availability at Hotel Emerald Garden and start planning your trip today. For seamless Booking Hotel Emerald Garden, we recommend using Traveloka. Book budget hotels in Sumatra Utara and experience the warmth of Indonesian hospitality. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Emerald Garden International Hotel

Bar, Cafe and Lounge Emerald Garden International Hotel
Bar, Cafe and Lounge
Swimming Pool Emerald Garden International Hotel
Swimming Pool
Entertainment Facility Emerald Garden International Hotel
Entertainment Facility
Fitness Center Emerald Garden International Hotel
Fitness Center
Functional Hall Emerald Garden International Hotel
Functional Hall

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Refrigerator
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Things to Do

  • Fitness center
  • Massage
  • Sauna

Business Facilities

  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Shops

Transportation

  • Car rental

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Emerald Garden International Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is allowed only in the designated smoking area.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Emerald Garden International Hotel
158
Number of floors in Emerald Garden International Hotel
9
Another facilities in Emerald Garden International Hotel
Coffee/tea in lobby, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Emerald Garden International Hotel

What are available facilities at Emerald Garden International Hotel?
There are top facilites at Emerald Garden International Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Emerald Garden International Hotel?
The standard check-in time at Emerald Garden International Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Emerald Garden International Hotel provide breakfast?
Yes, Emerald Garden International Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Emerald Garden International Hotel?
Emerald Garden International Hotel is a 4.0-star hotel.
How many floors does Emerald Garden International Hotel have?
Emerald Garden International Hotel has 9 floors.
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More Reviews from Other Guests in Emerald Garden International Hotel

8.5
Very Good
From 6,817 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Emerald Garden International Hotel
All
Distance to City Center (80)
Staff Friendliness (80)
Room Space (79)
Bedroom (78)
Ambiance (75)
Bathroom (75)
Hotel Area (71)
Family Friendly (62)
Taste (62)
Accessibility (61)
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Traveler Reviews Emerald Garden International Hotel

Number of reviews per page
20
40
Customer reviews
Ario G. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The place is clean, the staff is friendly, and the service is excellent.
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L***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
Overall, it was a nice stay, but the shower was really slow 😄. That's all.
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Accommodation's Reply
11 Jun 2026
Dear Guest, We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
I***D
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It is a good place for a stay with family or for a business trip.
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w***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Interesting, steady, steady in short.
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A stay at Emerald Garden is highly recommended. Everyone is kind and friendly.
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1 people find it helpful
Profile Picture
Della E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
I booked 2 rooms at this hotel for my family. My sister went swimming with my nephew. They said the pool attendant was curt and rude. Then my sister said, "He's nice to Chinese clients, so why is he a bit racist?" When my sister turned to him, he replied curtly. "Please, the manager should reprimand your staff. It's a shame if a good hotel is affected by poor human resources." I was a bit annoyed hearing my family's complaints, I feel sorry for them. Even 5-star hotels have good service. Please retrain the staff. Everything else is fine, only the pool staff is not very good.
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3 people find it helpful
S***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Breakfast could be better. Maybe it needs more Western food, but thanks anyway.
1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Really nice hotel to stay... Really enjoyed the trip.
Find this review helpful?
I***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Good location and food with room
Find this review helpful?
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The swimming pool is nice, the sauna room is functional, the fitness is clean and tidy, the hotel is very suitable for those of you who like sportainment.
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1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The staff was quite friendly and very helpful during check-in and check-out. The room was quite nice with adequate lighting, and the Wi-Fi connection was good and not slow. The bathroom was also clean and free of insects.
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1 people find it helpful
R***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
The location is close to everything. It's also close to the mall.
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E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
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d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is good without exception
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T***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 11 week(s) ago
Just a suggestion for those who want to order, don't order the expensive ones, just the cheapest ones. I've ordered expensive ones around 700 but they don't match the ones in the photos. It's good to order the ones that are 400 thousand, don't waste money, the room is the same.
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1 people find it helpful
arif r.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 11 week(s) ago
Even though I booked with breakfast, small children had to pay extra. This is different from other five-star hotels I've stayed at.
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Rasida S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Hotel staff is friendly and responsive, swimming pool is well maintained, easy access
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Anelia R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Comfortable & nice hotel to stay
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 16 week(s) ago
The staff was friendly, even the security, but what was quite regrettable was when I checked in. I arrived at 4 and when I arrived at the reception, my room was not ready, even though I deliberately arrived a little late so that if I arrived I could just go to the room without having to wait long. The staff said they were still double checking and I was told to wait and would be called later. I waited for about half an hour before I approached the officer from earlier. Then my key was given to me without any apology from him even though I waited quite a long time, but overall the service was good, the only minus was the receptionist.
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5 people find it helpful
Accommodation's Reply
23 Feb 2026
Dear Our Guest We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
Number of reviews per page
20
40

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Exterior 4 Emerald Garden International Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 6,817 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Emerald Garden International Hotel
All
Distance to City Center (80)
Staff Friendliness (80)
Room Space (79)
Bedroom (78)
Ambiance (75)
Bathroom (75)
Hotel Area (71)
Family Friendly (62)
Taste (62)
Accessibility (61)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Emerald Garden International Hotel

Number of reviews per page
20
40
Customer reviews
Ario G. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The place is clean, the staff is friendly, and the service is excellent.
Translated by Google Icon
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Find this review helpful?
L***a
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 day(s) ago
Overall, it was a nice stay, but the shower was really slow 😄. That's all.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2026
Dear Guest, We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
I***D
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
It is a good place for a stay with family or for a business trip.
Find this review helpful?
w***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Interesting, steady, steady in short.
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Find this review helpful?
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A stay at Emerald Garden is highly recommended. Everyone is kind and friendly.
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1 people find it helpful
Profile Picture
Della E.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
I booked 2 rooms at this hotel for my family. My sister went swimming with my nephew. They said the pool attendant was curt and rude. Then my sister said, "He's nice to Chinese clients, so why is he a bit racist?" When my sister turned to him, he replied curtly. "Please, the manager should reprimand your staff. It's a shame if a good hotel is affected by poor human resources." I was a bit annoyed hearing my family's complaints, I feel sorry for them. Even 5-star hotels have good service. Please retrain the staff. Everything else is fine, only the pool staff is not very good.
Read More
Translated by Google Icon
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3 people find it helpful
S***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Breakfast could be better. Maybe it needs more Western food, but thanks anyway.
1 people find it helpful
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Really nice hotel to stay... Really enjoyed the trip.
Find this review helpful?
I***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Good location and food with room
Find this review helpful?
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The swimming pool is nice, the sauna room is functional, the fitness is clean and tidy, the hotel is very suitable for those of you who like sportainment.
Translated by Google Icon
See original
1 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The staff was quite friendly and very helpful during check-in and check-out. The room was quite nice with adequate lighting, and the Wi-Fi connection was good and not slow. The bathroom was also clean and free of insects.
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1 people find it helpful
R***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
The location is close to everything. It's also close to the mall.
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Find this review helpful?
E***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.
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Find this review helpful?
d***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Everything is good without exception
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T***a
icon-origin-TRAVELOKA
9.0
/10
Reviewed 11 week(s) ago
Just a suggestion for those who want to order, don't order the expensive ones, just the cheapest ones. I've ordered expensive ones around 700 but they don't match the ones in the photos. It's good to order the ones that are 400 thousand, don't waste money, the room is the same.
Translated by Google Icon
See original
1 people find it helpful
arif r.
icon-origin-TRAVELOKA
5.8
/10
Reviewed 11 week(s) ago
Even though I booked with breakfast, small children had to pay extra. This is different from other five-star hotels I've stayed at.
Translated by Google Icon
See original
Find this review helpful?
Rasida S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Hotel staff is friendly and responsive, swimming pool is well maintained, easy access
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Anelia R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Comfortable & nice hotel to stay
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C***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.6
/10
Reviewed 16 week(s) ago
The staff was friendly, even the security, but what was quite regrettable was when I checked in. I arrived at 4 and when I arrived at the reception, my room was not ready, even though I deliberately arrived a little late so that if I arrived I could just go to the room without having to wait long. The staff said they were still double checking and I was told to wait and would be called later. I waited for about half an hour before I approached the officer from earlier. Then my key was given to me without any apology from him even though I waited quite a long time, but overall the service was good, the only minus was the receptionist.
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Accommodation's Reply
23 Feb 2026
Dear Our Guest We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan
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