How many rooms are available at Emerald Garden International Hotel

Emerald Garden International Hotel has 158.

Are there any parking spots at Emerald Garden International Hotel ?

Yes: Yes, there are parking spots at Emerald Garden International Hotel

Is there a swimming pool at Emerald Garden International Hotel?

Yes, a swimming pool is available at Emerald Garden International Hotel.

What do past guests say about Emerald Garden International Hotel?

Emerald Garden International Hotel is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Emerald Garden International Hotel

Name: Emerald Garden International Hotel
Address: Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235, Jalan K.L. Yos Sudarso No. 1, Sumatra Utara, 20235, Indonesia
Rating: 8.5

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8.5

/10

Very Good

6,898 reviews

What Guests Say About Their Stay

Verified Traveler

10.0

/ 10

It's been a pleasure staying at Emerald Garden Medan every month since 2010.

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Verified Traveler

10.0

/ 10

I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.

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DARMAILIS M.

10.0

/ 10

This hotel is very strategically located in the city center. The receptionist was very helpful in reserving our request for a Superior Connecting Room with pool and city views. It's perfect for bringing the family. Everything was fun and enjoyable. Thank you, Emerald Hotel.

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E***a

10.0

/ 10

The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.

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Anelia R.

10.0

/ 10

Been here twice... Highly recommended, clean, beautiful swimming pool, clean and comfortable rooms, friendly staff, additional prices for the restaurant are appropriate, the menu is varied and delicious... Legendary Hotel with a very homey vibe... Will come back again and again.

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In the Area

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Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: hotel was previously named Hotel Emerald Garden Emerald Garden International Hotel is a hotel is located at West Medan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around Emerald Garden International Hotel

Jalan K.L. Yos Sudarso No. 1, Medan Barat, Medan, Sumatra Utara, Indonesia, 20235

Discover More Places

Lobby Emerald Garden International Hotel

Discover More About Emerald Garden International Hotel

note: hotel was previously named Hotel Emerald Garden

Location

Emerald Garden International Hotel is a hotel is located at West Medan.

About Emerald Garden International Hotel

From business event to corporate gathering, Emerald Garden International Hotel provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Emerald Garden International Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Emerald Garden International Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Emerald Garden International Hotel.

All facilities in Emerald Garden International Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Public Facilities

Parking
Coffee/tea in lobby
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

General

AC
Ballroom
Banquet
Connecting rooms
Non-smoking room
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
Hairdryer
Minibar
Refrigerator
Shower
TV

Food and Drinks

Restaurant with AC
A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast

Hotel Services

Bellhop
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Multilingual staff

Things to Do

Fitness center
Massage
Sauna

Business Facilities

Meeting facilities
Photocopier

Nearby Facilities

ATM/Banking
Shops

Transportation

Car rental

Connectivity

Free WiFi

Accommodation Policy & General Information in Emerald Garden International Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Deposit

Deposit IDR 300,000 is required upon check-in. The accommodation accepts cash, debit or credit card.

Smoking

Smoking is allowed only in the designated smoking area.

General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Emerald Garden International Hotel	158
Number of floors in Emerald Garden International Hotel	9
Another facilities in Emerald Garden International Hotel	Coffee/tea in lobby, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked question in Emerald Garden International Hotel

What are available facilities at Emerald Garden International Hotel?

There are top facilites at Emerald Garden International Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Emerald Garden International Hotel?

The standard check-in time at Emerald Garden International Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does Emerald Garden International Hotel provide breakfast?

Yes, Emerald Garden International Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Emerald Garden International Hotel

Emerald Garden International Hotel has a 4.0-star rating.

How many floors does Emerald Garden International Hotel have?

Emerald Garden International Hotel has 9.

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More Reviews from Other Guests in Emerald Garden International Hotel

Overall Ratings & Reviews Emerald Garden International Hotel

Traveloka (6,898)

8.5

Very Good

From 6,898 reviews

Provided by travelers on

Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Emerald Garden International Hotel

All

Distance to City Center (88)

Staff Friendliness (87)

Room Space (87)

Bedroom (85)

Ambiance (82)

Bathroom (82)

Hotel Area (80)

Accessibility (69)

Family Friendly (69)

Taste (68)

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Traveler Reviews Emerald Garden International Hotel

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Customer reviews

Verified Traveler

10.0

/10

Reviewed 5 day(s) ago

It's been a pleasure staying at Emerald Garden Medan every month since 2010.

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Verified Traveler

Leisure

10.0

/10

Reviewed 5 day(s) ago

I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.

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Robby A.

Leisure

8.8

/10

Reviewed 1 week(s) ago

The only downside is that the food isn't very varied and is always the same. Hopefully, they can improve their menu in the future.

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Accommodation's Reply

28 Aug 2026

Dear Mr Robby, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

t***e

6.2

/10

Reviewed 1 week(s) ago

Sorry, I've been a long-time customer at Emerald. The beds weren't like this before; now they're as hard as sleeping on plywood. Last year when I stayed here, the beds weren't this hard. The staff said they were replaced six months ago. What a drastic drop in quality!! Time to find another hotel for your next trip, bye bye Emerald.

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Accommodation's Reply

28 Aug 2026

Dear Mr/s T***e, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

DARMAILIS M.

Staycation

10.0

/10

Reviewed 2 week(s) ago

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Agustono

Staycation

10.0

/10

Reviewed 2 week(s) ago

Comfortable and very enjoyable with family staying at Emerald.

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Yusefinar D.

Staycation

10.0

/10

Reviewed 3 week(s) ago

The hotel is comfortable and clean. Breakfast offers a variety of local and international dishes, and everything is delicious.

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I***n

Business

10.0

/10

Reviewed 3 week(s) ago

Breakfast is not available for takeout. There is no Wi-Fi in the health club area (gym, sauna, gym lobby). Thank you to Winda SM for your assistance.

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Talsyah A.

8.5

/10

Reviewed 4 week(s) ago

The room was quite spacious. Breakfast was okay. The toilet was clean.

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A***a

8.5

/10

Reviewed 7 week(s) ago

When I go to Medan, I always book this hotel. The prices are reasonable and it's close to the city.

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1 people find it helpful

F***n

10.0

/10

Reviewed 7 week(s) ago

Everything is great, especially for work. You can rest comfortably.

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f***a

Staycation

6.5

/10

Reviewed 8 week(s) ago

The breakfast was completely unpleasant, both in taste and appearance. To be honest, our whole family had a bowel movement after eating, and we've already reported this directly to the hotel. Sorry.

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Accommodation's Reply

16 Jul 2026

Dear Mrs F***a, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

Comfortable, quiet, access is the most important.

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1 people find it helpful

M***a

8.4

/10

Reviewed 8 week(s) ago

Pros: Quiet, fairly luxurious, good food. Cons: TV channels are badly damaged, unable to watch anything in the two connecting rooms. Hot water is unstable. Far from culinary delights and Indo/Alfa mart.

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1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Mrs M***a, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

I***a

Business

10.0

/10

Reviewed 8 week(s) ago

Hotel in Medan City Center. Ambiance/Facilities: Great. Food: Delicious. Staff Assistance: Satisfactory. Highlights: Great. Price: Attractive. Location: Attractive.

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M***M

Leisure

9.4

/10

Reviewed 8 week(s) ago

Great activity facilities such as pool, fun fitness...

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Roni Y.

Staycation

8.5

/10

Reviewed 9 week(s) ago

My first staycation at this hotel was drawn to it by TikTok netizens' recommendations. The superior room was quite spacious. The breakfast was varied and delicious. I liked the depth of the pool and the fact that the water didn't smell of chlorine. For a 4-star hotel, I found the mattress to be a bit too soft and firm, making for a less restful sleep. Otherwise, it was safe.

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Accommodation's Reply

16 Jul 2026

Dear Mr Roni, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

M***h

Staycation

9.1

/10

Reviewed 10 week(s) ago

It was actually quite pleasant, except the mattress was a bit too firm, like an orthopedic mattress, and not everyone has back problems. 😄 The staff was quite friendly, as is standard for a hotel. Breakfast was a bit bland in some areas, but it was okay. The location is excellent.

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Accommodation's Reply

02 Jul 2026

Dear Mr/s M***h, We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

Irwansyah Y.

10.0

/10

Reviewed 10 week(s) ago

The location is comfortable and not noisy.

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1 people find it helpful

M***M

Staycation

8.5

/10

Reviewed 10 week(s) ago

Strategic location, delicious food, clean rooms.

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1 people find it helpful

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Exterior 4 Emerald Garden International Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.