Verified Traveler

10.0

/10

Reviewed 5 day(s) ago

It's been a pleasure staying at Emerald Garden Medan every month since 2010.

See original

Find this review helpful?

Verified Traveler

Leisure

10.0

/10

Reviewed 6 day(s) ago

I've stayed at this hotel many times. It just keeps getting better and better. Never disappointed, always satisfied.

See original

Find this review helpful?

Robby A.

Leisure

8.8

/10

Reviewed 1 week(s) ago

The only downside is that the food isn't very varied and is always the same. Hopefully, they can improve their menu in the future.

See original

Find this review helpful?

Accommodation's Reply

28 Aug 2026

Dear Mr Robby, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

t***e

6.2

/10

Reviewed 1 week(s) ago

Sorry, I've been a long-time customer at Emerald. The beds weren't like this before; now they're as hard as sleeping on plywood. Last year when I stayed here, the beds weren't this hard. The staff said they were replaced six months ago. What a drastic drop in quality!! Time to find another hotel for your next trip, bye bye Emerald.

See original

Find this review helpful?

Accommodation's Reply

28 Aug 2026

Dear Mr/s T***e, Warm greetings from us.. We are so sorry to hear that your stay with us did not meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We will make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

DARMAILIS M.

Staycation

10.0

/10

Reviewed 2 week(s) ago

This hotel is very strategically located in the city center. The receptionist was very helpful in reserving our request for a Superior Connecting Room with pool and city views. It's perfect for bringing the family. Everything was fun and enjoyable. Thank you, Emerald Hotel.

See original

Find this review helpful?

Agustono

Staycation

10.0

/10

Reviewed 2 week(s) ago

Comfortable and very enjoyable with family staying at Emerald.

See original

Find this review helpful?

Yusefinar D.

Staycation

10.0

/10

Reviewed 3 week(s) ago

The hotel is comfortable and clean. Breakfast offers a variety of local and international dishes, and everything is delicious.

See original

Find this review helpful?

I***n

Business

10.0

/10

Reviewed 3 week(s) ago

Breakfast is not available for takeout. There is no Wi-Fi in the health club area (gym, sauna, gym lobby). Thank you to Winda SM for your assistance.

See original

Find this review helpful?

Talsyah A.

8.5

/10

Reviewed 4 week(s) ago

The room was quite spacious. Breakfast was okay. The toilet was clean.

See original

Find this review helpful?

A***a

8.5

/10

Reviewed 7 week(s) ago

When I go to Medan, I always book this hotel. The prices are reasonable and it's close to the city.

See original

1 people find it helpful

F***n

10.0

/10

Reviewed 7 week(s) ago

Everything is great, especially for work. You can rest comfortably.

See original

Find this review helpful?

f***a

Staycation

6.5

/10

Reviewed 8 week(s) ago

The breakfast was completely unpleasant, both in taste and appearance. To be honest, our whole family had a bowel movement after eating, and we've already reported this directly to the hotel. Sorry.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mrs F***a, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

Verified Traveler

10.0

/10

Reviewed 8 week(s) ago

Comfortable, quiet, access is the most important.

See original

1 people find it helpful

M***a

8.4

/10

Reviewed 8 week(s) ago

Pros: Quiet, fairly luxurious, good food. Cons: TV channels are badly damaged, unable to watch anything in the two connecting rooms. Hot water is unstable. Far from culinary delights and Indo/Alfa mart.

See original

1 people find it helpful

Accommodation's Reply

16 Jul 2026

Dear Mrs M***a, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

I***a

Business

10.0

/10

Reviewed 8 week(s) ago

Hotel in Medan City Center. Ambiance/Facilities: Great. Food: Delicious. Staff Assistance: Satisfactory. Highlights: Great. Price: Attractive. Location: Attractive.

See original

Find this review helpful?

M***M

Leisure

9.4

/10

Reviewed 8 week(s) ago

Great activity facilities such as pool, fun fitness...

See original

Find this review helpful?

Roni Y.

Staycation

8.5

/10

Reviewed 9 week(s) ago

My first staycation at this hotel was drawn to it by TikTok netizens' recommendations. The superior room was quite spacious. The breakfast was varied and delicious. I liked the depth of the pool and the fact that the water didn't smell of chlorine. For a 4-star hotel, I found the mattress to be a bit too soft and firm, making for a less restful sleep. Otherwise, it was safe.

See original

Find this review helpful?

Accommodation's Reply

16 Jul 2026

Dear Mr Roni, Warm greetings from us.. We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

M***h

Staycation

9.1

/10

Reviewed 10 week(s) ago

It was actually quite pleasant, except the mattress was a bit too firm, like an orthopedic mattress, and not everyone has back problems. 😄 The staff was quite friendly, as is standard for a hotel. Breakfast was a bit bland in some areas, but it was okay. The location is excellent.

See original

Find this review helpful?

Accommodation's Reply

02 Jul 2026

Dear Mr/s M***h, We are so sorry to hear that your stay with us didn't meet your expectations. We apologize for the inconvenience and discomfort you experienced during your visit. We take all feedback seriously and appreciate you taking the time to share your concerns with us. We'll make sure to pass your feedback to our team and take necessary actions to improve our services. Thank you for staying with us, and we hope you'll give us another chance to serve you better in the future. Best regards, Management Emerald Garden Hotel Medan

Irwansyah Y.

10.0

/10

Reviewed 10 week(s) ago

The location is comfortable and not noisy.

See original

1 people find it helpful

M***M

Staycation

8.5

/10

Reviewed 10 week(s) ago

Strategic location, delicious food, clean rooms.

See original

1 people find it helpful

Emerald Garden International Hotel

Overall Ratings & Reviews Emerald Garden International Hotel

8.7

8.7

8.5

8.7

8.6

Traveler Reviews Emerald Garden International Hotel