Great activity facilities such as pool, fun fitness...

My first staycation at this hotel was drawn to it by TikTok netizens' recommendations. The superior room was quite spacious. The breakfast was varied and delicious. I liked the depth of the pool and the fact that the water didn't smell of chlorine. For a 4-star hotel, I found the mattress to be a bit too soft and firm, making for a less restful sleep. Otherwise, it was safe.

It was actually quite pleasant, except the mattress was a bit too firm, like an orthopedic mattress, and not everyone has back problems. 😄 The staff was quite friendly, as is standard for a hotel. Breakfast was a bit bland in some areas, but it was okay. The location is excellent.

The location is comfortable and not noisy.

Strategic location, delicious food, clean rooms.

The place is clean, the staff is friendly, and the service is excellent.

Overall, it was a nice stay, but the shower was really slow 😄. That's all.

It is a good place for a stay with family or for a business trip.

Interesting, steady, steady in short.

A stay at Emerald Garden is highly recommended. Everyone is kind and friendly.

I booked 2 rooms at this hotel for my family. My sister went swimming with my nephew. They said the pool attendant was curt and rude. Then my sister said, "He's nice to Chinese clients, so why is he a bit racist?" When my sister turned to him, he replied curtly. "Please, the manager should reprimand your staff. It's a shame if a good hotel is affected by poor human resources." I was a bit annoyed hearing my family's complaints, I feel sorry for them. Even 5-star hotels have good service. Please retrain the staff. Everything else is fine, only the pool staff is not very good.

Breakfast could be better. Maybe it needs more Western food, but thanks anyway.

Really nice hotel to stay... Really enjoyed the trip.

Good location and food with room

The swimming pool is nice, the sauna room is functional, the fitness is clean and tidy, the hotel is very suitable for those of you who like sportainment.

The staff was quite friendly and very helpful during check-in and check-out. The room was quite nice with adequate lighting, and the Wi-Fi connection was good and not slow. The bathroom was also clean and free of insects.

The location is close to everything. It's also close to the mall.

The best!! Next time I'm in Medan, I'll definitely stay here again. All the facilities are absolutely top-notch. Super comfortable, super clean, and the rooms are soundproof, ensuring privacy and comfort.

Everything is good without exception

Just a suggestion for those who want to order, don't order the expensive ones, just the cheapest ones. I've ordered expensive ones around 700 but they don't match the ones in the photos. It's good to order the ones that are 400 thousand, don't waste money, the room is the same.