Maya Ubud Resort & Spa

Resorts
9.4
/10
Exceptional
1,263 reviews

What Guests Say About Their Stay

Raden A. T.

10.0
/ 10
Sangat menyenangkan. Kualitas pelayanan baik sekali. Bahkan sudah merencanakan next time datang ke Ubud akan menginap lagi di Maya Ubud Resort & Spa.

Ita

10.0
/ 10
My stay was exceptional! Maya resort Ubud are definitely a very good place to stay in Ubud. Their staff are very friendly and helpful. Especially their front office staff who helped me checked in, she was really friendly and sincere. Every part of the resort are clean, the view is beautiful. Loved their swimming pool and nature walk path. Would love to come back again soon!

Diana Diana

10.0
/ 10
feeling lovely to stay at here when spending our honeymoon, amazing jungle & river view, comfortable bed, friendly staff and thank you so much for a little surprised for us, yummy chocolate cake & beautiful flower petal at bathtub, we want back here again and never forget the moment at here.

Soendoro S.

10.0
/ 10
Very well-maintained hotel. Will come back again.

Setiyo W.

9.4
/ 10
Maya Ubud is a perfect place for escape from the crowd, it provides great location, great view and great spa
In the Area
See Map
Jalan Gunung Sari Peliatan Po Box 1001, Ubud, Gianyar, Bali, Indonesia, 80571

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Maya Ubud Resort & Spa is a resort is located at Ubud. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Maya Ubud Resort & Spa

Jalan Gunung Sari Peliatan Po Box 1001, Ubud, Gianyar, Bali, Indonesia, 80571
Discover More Places
Lobby Maya Ubud Resort & Spa
Exterior 2 Maya Ubud Resort & Spa

Discover More About Maya Ubud Resort & Spa

Discover the Serene Escape of Maya Ubud Resort & Spa

Welcome to Maya Ubud Resort & Spa, your gateway to an unforgettable Balinese experience. Nestled amidst the lush, emerald-green rice paddies and the tranquil Ayung River valley, Maya Ubud Resort & Spa offers a sanctuary of peace and luxury. This exquisite resort provides a perfect blend of traditional Balinese charm and contemporary elegance, making it an ideal choice for discerning travellers seeking relaxation, rejuvenation, and a deep connection with nature. Whether you're planning a romantic getaway, a family holiday, or a solo retreat, Maya Ubud Resort & Spa promises an exceptional stay. Room rates at Maya Ubud Resort & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Maya Ubud Resort & Spa Location

Maya Ubud Resort & Spa is situated in the picturesque village of Peliatan, just a short distance from the cultural heart of Ubud, Bali. Specifically, it is located at Jalan Gunung Sari Peliatan Po Box 1001, Ubud, Gianyar, Bali, Indonesia, 80571. While Ubud centre, with its vibrant arts scene, bustling markets, and renowned restaurants, is approximately a 10-minute drive away, the resort itself offers a secluded and tranquil atmosphere. This prime location allows guests to easily access the cultural richness of Ubud while enjoying the serenity of a private, natural setting. The resort is nestled amidst verdant rice terraces and overlooks the stunning Ayung River, providing breathtaking views and a sense of profound peace. It’s the perfect balance for those who want to explore the local culture and then retreat to a quiet haven.

Maya Ubud Resort & Spa Facilities & Services

Facilities for guests at Maya Ubud Resort & Spa are designed to cater to every need, ensuring a comfortable and memorable stay. * **Swimming Pools:** Enjoy two magnificent swimming pools, including a stunning infinity pool that seems to merge with the surrounding jungle and river. * **Day Spa:** Indulge in a range of holistic treatments and therapies at the serene Maya 360 Spa, designed for ultimate relaxation and rejuvenation. * **Fitness Centre:** Maintain your workout routine at the well-equipped fitness centre, offering modern equipment and inspiring views. * **Yoga Pavilion:** Participate in daily yoga and meditation sessions in a tranquil setting, promoting wellness and mindfulness. * **Kids' Club:** Younger guests will be entertained at the dedicated Kids' Club, offering a variety of fun and engaging activities. * **Complimentary Wi-Fi:** Stay connected with free high-speed Wi-Fi throughout the resort. * **On-site Parking:** Secure on-site parking is available for guests. * **Shuttle Service:** A shuttle service to and from Ubud centre is available for a nominal fee, operating at scheduled times.

Maya Ubud Resort & Spa Room Types

The room types of Maya Ubud Resort & Spa offer a diverse range of accommodations, each designed with comfort and elegance in mind. All rooms are strictly non-smoking. * **Deluxe Room:** These spacious rooms feature a king-sized bed or twin beds, a private balcony with garden or river views, and a luxurious en-suite bathroom with a bathtub. * **Grande Room:** Offering more space than the Deluxe Room, the Grande Room boasts enhanced amenities and a larger private balcony, perfect for enjoying the tropical surroundings. An en-suite bathroom with a bathtub is standard. * **Maya Suite:** For those seeking extra luxury, the Maya Suite provides a separate living area, a king-sized bed, and expansive views from its private balcony. The en-suite bathroom includes a bathtub. * **Presidential Suite:** The pinnacle of luxury, the Presidential Suite offers unparalleled space, opulent furnishings, a private plunge pool, and breathtaking panoramic views of the valley. The lavish en-suite bathroom features a bathtub. There are no specific pet-friendly rooms available at Maya Ubud Resort & Spa.

Maya Ubud Resort & Spa Dining & Restaurants

Maya Ubud Resort & Spa offers a delightful culinary journey with its on-site dining options, catering to a variety of tastes. * **Maya Sari Restaurant:** This all-day dining restaurant offers a diverse menu featuring international cuisine and local Balinese specialties. Enjoy breakfast with a view, a leisurely lunch, or a romantic dinner. Estimated price per person for dinner: AUD $40-60. Operating hours: 7:00 AM - 10:30 PM. * **River Cafe:** Located by the Ayung River, this casual eatery serves light meals, snacks, and refreshing beverages. It’s the perfect spot to unwind after a swim or a walk. Estimated price per person: AUD $20-35. Operating hours: 10:00 AM - 5:00 PM. * **The Bar:** Enjoy expertly crafted cocktails, fine wines, and light snacks in a relaxed atmosphere. It’s an ideal place to enjoy the sunset. Estimated price per drink: AUD $15-25. Operating hours: 11:00 AM - 11:00 PM.

Maya Ubud Resort & Spa Nearby Attractions and Activities

Beyond the serene confines of the resort, the Gianyar area and the wider Ubud region offer a wealth of attractions and activities to explore. * **Ubud Monkey Forest:** A sanctuary and natural habitat for over 600 long-tailed macaques, this sacred forest is also home to ancient temples. * **Tegalalang Rice Terraces:** Witness the iconic emerald-green rice paddies, a UNESCO World Heritage site, offering stunning photo opportunities and a glimpse into traditional Balinese farming. * **Goa Gajah (Elephant Cave):** An archaeological site featuring a historically significant cave with intricate carvings, dating back to the 9th century. * **Ubud Art Market:** Immerse yourself in the vibrant local culture by browsing a wide array of handicrafts, souvenirs, and traditional Balinese art. * **Campuhan Ridge Walk:** Enjoy a scenic and relatively easy trek through lush valleys and rolling hills, offering spectacular views of the surrounding landscape. If you are looking for other activities around Maya Ubud Resort & Spa, check out the best deals on Traveloka: Recommended activities in Ubud!

How to Get to Maya Ubud Resort & Spa from the Airport

Getting to Maya Ubud Resort & Spa from Ngurah Rai International Airport (DPS) is straightforward, with several convenient options available. * **Hotel Private Airport Transfer:** For the most seamless and comfortable journey, you can arrange a private airport transfer directly through Maya Ubud Resort & Spa. This service ensures a hassle-free arrival, with a driver meeting you at the airport and taking you directly to the resort. Estimated cost: AUD $50-70. This is a recommended option for the "airport transfer service of Maya Ubud Resort & Spa". * **Airport Taxi:** Metered taxis are readily available at the airport. Ensure the driver uses the meter for a fair fare. The journey to Maya Ubud Resort & Spa typically takes around 1.5 to 2 hours, depending on traffic. Estimated cost: AUD $30-50. * **Ride-hailing Services:** Ride-hailing services are a popular and often cost-effective option. You can book a car through the app upon arrival. Estimated cost: AUD $25-45. * **Shuttle Bus Services:** While less direct for this specific location, some shared shuttle services operate from the airport to Ubud. These can be more economical but may involve multiple stops. For pre-booked convenience, consider exploring airport transfer services.

Summary of Why You Should Choose to Stay at Maya Ubud Resort & Spa

Maya Ubud Resort & Spa stands out as a premier choice for a Balinese escape due to its exceptional blend of natural beauty, luxurious comfort, and authentic cultural experiences. * **Stunning Natural Setting:** Immerse yourself in the breathtaking beauty of the Ayung River valley and lush rice paddies. * **Luxurious Accommodations:** Enjoy elegantly appointed rooms and suites designed for ultimate relaxation. * **World-Class Facilities:** Benefit from excellent amenities including multiple swimming pools, a rejuvenating spa, and a fitness centre. * **Exceptional Dining:** Savour delicious cuisine at the resort's diverse on-site restaurants. * **Proximity to Culture:** Easily access the vibrant arts and cultural hub of Ubud. Room availability at Maya Ubud Resort & Spa is often in high demand, especially during peak seasons. For the best rates and to secure your preferred dates, early booking is highly recommended. Booking Maya Ubud Resort & Spa through Traveloka ensures a smooth and reliable reservation process. Book budget hotels in Bali and discover the magic of this enchanting island. Easily book domestic and international flights at low prices to complement your dream holiday.

All facilities in Maya Ubud Resort & Spa

Bar, Cafe and Lounge Maya Ubud Resort & Spa
Bar, Cafe and Lounge
Swimming Pool Maya Ubud Resort & Spa
Swimming Pool
Entertainment Facility Maya Ubud Resort & Spa
Entertainment Facility
Fitness Center Maya Ubud Resort & Spa
Fitness Center
Functional Hall Maya Ubud Resort & Spa
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Things to Do

  • Fitness center
  • Garden
  • Massage
  • Outdoor pool
  • Spa

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Tours

Transportation

  • Area shuttle
  • Bicycle rental
  • Car rental
  • Valet parking

General

  • AC
  • Non-smoking room

Business Facilities

  • Business center
  • Meeting facilities

Sports and Recreations

  • Golf course
  • Tennis

Food and Drinks

  • Bar

Nearby Facilities

  • Shops

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Maya Ubud Resort & Spa

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Any booking under Room Type Domestic must be presented ID/KITAS/KITAP Holder Upon Check-in. The hotel will decline upon check-in any booking that does not comply with this rule and will address the guests to contact the Travel agent. The guests must contact their provider by themselves or check-in with published rates as per The Resort’s Website.

Extra Breakfast

Accommodation charges IDR 345,000/guest for extra breakfast.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Maya Ubud Resort & Spa
108
Number of floors in Maya Ubud Resort & Spa
3
Another facilities in Maya Ubud Resort & Spa
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked questions about Maya Ubud Resort & Spa

What are available facilities at Maya Ubud Resort & Spa?
There are top facilites at Maya Ubud Resort & Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Maya Ubud Resort & Spa?
The standard check-in time at Maya Ubud Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Maya Ubud Resort & Spa provide breakfast?
Yes, Maya Ubud Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Maya Ubud Resort & Spa?
Maya Ubud Resort & Spa has a 5.0-star rating.
How many floors does Maya Ubud Resort & Spa have?
Maya Ubud Resort & Spa has 3.
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Maya Ubud Resort & Spa reviews and ratings

Overall Ratings & Reviews Maya Ubud Resort & Spa

Traveloka (262)
Other sources (1,001)
9.6
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

9.0

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Maya Ubud Resort & Spa

Number of reviews per page
20
40
Top reviews
Puneet
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

beautiful scenery and green lush plantation around the hotel. My kids enjoyed the pool, great selection for buffet. excellent customer service and centrally located in Ubud.
Jennifer
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice and genuine staff. I Love my room
Macarena
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful property, wonderful amenities. Large and clean room with a stunning view. The staff was kind and generous. I would love to return dome day.
Scott
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

There really isn’t anything negative to say about this place - only various positives. This is my second stay here (last one was 2019) and it was as incredible this time as last time - by far my go to stay in ubud. Got a heavenly pool villa with butler service this time and it was incredible!
Max
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The rooms are beautiful, private and secluded. There is ample space both in the room and in the private garden and pool. The staff are the most beautiful people. We have stayed here 3 times and will be back again.
Elham
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We love Maya Ubud Resort and Spa. Specially, most of the people work there were friendly and nice. The room was so clean, quiet and comfortable. Their breakfast was wonderful, they had Indonesian food and Indian, Chinese food and regular breakfast. Everything was so fresh. They had gluten free options for bread and pastries,… fresh fruit. Fresh bread, thank you so much Darsa the manager for helping us to make a the other reservations.
Read More
Jorge
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellence place for relaxing vacations.
Christine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing resort, welcoming and accommodating staff. I had the best time there. I highly recommend for the breathtaking views. If you’re looking for value, quality, amazing food and excellence I recommend staying here.
Jacob
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Maya Ubud Resort & Spa was an unforgettable stay. My room had 2 balconies that offered stunning views, and waking up to the sounds of nature each morning brought a deep sense of peace and tranquility. The infinity forest pool was beautiful, but the river infinity pool was my favorite- Truly a one of a kind experience surrounded by jungle. The food was spot on, and there was daily entertainment with live bands and performances, which added so much to the atmosphere. On top of it all, the resort is perfectly located in the heart of Ubud, making it easy to reach most of the area's famous attractions while still feeling like a private escape.
Read More
Suranjit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff was very friendly and room was good. We koved it and will come back
Yenny
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staffs are amazing. The
Javeed
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This was one of the most disappointing hotel experiences I’ve ever had, and I don’t understand how this property is marketed as “5-star.” We paid to stay here and couldn’t even reliably access the resort/our room. When we arrived, there was construction with blocked-off access and staff wouldn’t allow paying guests through. We were told “Security is coming.” We waited and followed up—security never came. No escort, no clear direction, no ownership. The only response we eventually got was essentially “go to the room,” as if blocking guests from entering is normal. What made it worse: they offered NOTHING to fix their mistake. No meaningful apology, no remedy, no compensation, and no manager stepping in—just deflection and moving on. Cleanliness was also a serious issue. The room felt damp and poorly maintained, with concerns around the bathroom. The A/C had an unpleasant odor and appeared dirty, making the air quality feel questionable. Even dining was unsanitary: at one of the restaurants the silverware was visibly not properly cleaned (residue/film). Disgusting for a resort at this price point. We also experienced bites/skin irritation consistent with pests. Regardless of what they claim, we left uncomfortable and concerned—and they showed no urgency. Worst part: after the stay I emailed the resort FIVE times and called TWICE. Not one person has returned a single response.. If you’re wondering whether they’ll take care of you when an issue occurs they won’t!
Read More
Michelle
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was wonderful. The staff were outstanding. All of them. So attentive and friendly and caring, they really made me feel at home. The rooms and facilities were outstanding and the food was delicious at every meal.
Justin
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Such a serene and tranquil place. The connection to balinese culture was amazing, from the people to the food. The room was big and modern. I was also impressed with the high ceilings.
Elodie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Incredibly clean and lush, all the amenities and more that you need. Incredibly helpful and friendly staff!
Chiru
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very beautiful resort in the middle of the nature, quite with wildlife around it.
Karen
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff was Amazing! Pleasant & made sure every small detail was perfect!
Jonno
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent rooms, excellent staff. Great facillites and entertainment.
Alana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The room was spotless, staff were so happy and helpful. The only thing was the road works were a pain to get in and out of the resort! I felt the free shuttle bus should have taken us further in town as it was a 20min walk it the humid heat. Or this should have been communicated before arrival.
Fazeela
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

If you love nature, you will love this place! Amazing
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Maya Ubud Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Maya Ubud Resort & Spa

Traveloka (262)
Other sources (1,001)
9.6
Exceptional
From 1,001 reviews
Cleanliness

9.6

Room Comfort

9.6

Location

9.0

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Maya Ubud Resort & Spa

Number of reviews per page
20
40
Top reviews
Puneet
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

beautiful scenery and green lush plantation around the hotel. My kids enjoyed the pool, great selection for buffet. excellent customer service and centrally located in Ubud.
Jennifer
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very nice and genuine staff. I Love my room
Macarena
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful property, wonderful amenities. Large and clean room with a stunning view. The staff was kind and generous. I would love to return dome day.
Scott
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

There really isn’t anything negative to say about this place - only various positives. This is my second stay here (last one was 2019) and it was as incredible this time as last time - by far my go to stay in ubud. Got a heavenly pool villa with butler service this time and it was incredible!
Max
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The rooms are beautiful, private and secluded. There is ample space both in the room and in the private garden and pool. The staff are the most beautiful people. We have stayed here 3 times and will be back again.
Elham
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We love Maya Ubud Resort and Spa. Specially, most of the people work there were friendly and nice. The room was so clean, quiet and comfortable. Their breakfast was wonderful, they had Indonesian food and Indian, Chinese food and regular breakfast. Everything was so fresh. They had gluten free options for bread and pastries,… fresh fruit. Fresh bread, thank you so much Darsa the manager for helping us to make a the other reservations.
Read More
Jorge
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellence place for relaxing vacations.
Christine
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Amazing resort, welcoming and accommodating staff. I had the best time there. I highly recommend for the breathtaking views. If you’re looking for value, quality, amazing food and excellence I recommend staying here.
Jacob
icon-Leisure
Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Maya Ubud Resort & Spa was an unforgettable stay. My room had 2 balconies that offered stunning views, and waking up to the sounds of nature each morning brought a deep sense of peace and tranquility. The infinity forest pool was beautiful, but the river infinity pool was my favorite- Truly a one of a kind experience surrounded by jungle. The food was spot on, and there was daily entertainment with live bands and performances, which added so much to the atmosphere. On top of it all, the resort is perfectly located in the heart of Ubud, making it easy to reach most of the area's famous attractions while still feeling like a private escape.
Read More
Suranjit
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff was very friendly and room was good. We koved it and will come back
Yenny
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Staffs are amazing. The
Javeed
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

This was one of the most disappointing hotel experiences I’ve ever had, and I don’t understand how this property is marketed as “5-star.” We paid to stay here and couldn’t even reliably access the resort/our room. When we arrived, there was construction with blocked-off access and staff wouldn’t allow paying guests through. We were told “Security is coming.” We waited and followed up—security never came. No escort, no clear direction, no ownership. The only response we eventually got was essentially “go to the room,” as if blocking guests from entering is normal. What made it worse: they offered NOTHING to fix their mistake. No meaningful apology, no remedy, no compensation, and no manager stepping in—just deflection and moving on. Cleanliness was also a serious issue. The room felt damp and poorly maintained, with concerns around the bathroom. The A/C had an unpleasant odor and appeared dirty, making the air quality feel questionable. Even dining was unsanitary: at one of the restaurants the silverware was visibly not properly cleaned (residue/film). Disgusting for a resort at this price point. We also experienced bites/skin irritation consistent with pests. Regardless of what they claim, we left uncomfortable and concerned—and they showed no urgency. Worst part: after the stay I emailed the resort FIVE times and called TWICE. Not one person has returned a single response.. If you’re wondering whether they’ll take care of you when an issue occurs they won’t!
Read More
Michelle
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was wonderful. The staff were outstanding. All of them. So attentive and friendly and caring, they really made me feel at home. The rooms and facilities were outstanding and the food was delicious at every meal.
Justin
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Such a serene and tranquil place. The connection to balinese culture was amazing, from the people to the food. The room was big and modern. I was also impressed with the high ceilings.
Elodie
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Incredibly clean and lush, all the amenities and more that you need. Incredibly helpful and friendly staff!
Chiru
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very beautiful resort in the middle of the nature, quite with wildlife around it.
Karen
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff was Amazing! Pleasant & made sure every small detail was perfect!
Jonno
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Excellent rooms, excellent staff. Great facillites and entertainment.
Alana
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

The room was spotless, staff were so happy and helpful. The only thing was the road works were a pain to get in and out of the resort! I felt the free shuttle bus should have taken us further in town as it was a 20min walk it the humid heat. Or this should have been communicated before arrival.
Fazeela
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

If you love nature, you will love this place! Amazing
Number of reviews per page
20
40