Mercure Karawang

Hotels
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8.5
/10
Very Good
3,357 reviews

What Guests Say About Their Stay

Sendy M.

10.0
/ 10
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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Amalia

10.0
/ 10
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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RIKI R.

10.0
/ 10
Staying at Mercure Karawang is comfortable, with its strategic location right in the Galuh Mas area and close to shopping centers like Resinda Park Mall, making it easy to access various needs. The rooms are modern, clean, and quite spacious, perfect for business trips or short vacations. The service is also friendly and professional, supported by complete facilities such as a swimming pool and restaurant. Overall, this hotel offers a practical and enjoyable stay in Karawang.
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M***m

10.0
/ 10
Thank you, we are very satisfied and comfortable with all the services and facilities.
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D***A

10.0
/ 10
Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!
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In the Area
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Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361

Main Facilities

Read More
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Karawang is located in area / city West Karawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361
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Discover More About Mercure Karawang

Discover the Comfort of Mercure Karawang

For Australian travellers seeking a comfortable and convenient base in Jawa Barat, Indonesia, Mercure Karawang offers a welcoming retreat. This hotel is ideally situated for both business and leisure, providing a blend of modern amenities and local charm. Whether you're exploring the industrial heartland of Karawang or venturing further into the vibrant landscapes of West Java, Mercure Karawang aims to make your stay memorable. With its commitment to quality service and guest satisfaction, it's a solid choice for those looking for a reliable and pleasant accommodation experience.

Location and Transport Accessibility of Mercure Karawang

Mercure Karawang is located in the bustling industrial region of Karawang, Jawa Barat. Situated at {localAddressString}, the hotel offers a strategic position for exploring the area. While Karawang is primarily known for its industrial parks, it also provides access to the wider attractions of West Java. For those arriving by air, the nearest major airport is Soekarno-Hatta International Airport (CGK) in Jakarta, which is a significant drive away. Public transport options within Karawang itself are more limited compared to major Australian cities, but the hotel's location provides reasonable access to main roads, making it convenient for those who have arranged private transport or are utilising local taxi services. The surrounding area is developing, with new commercial centres and amenities emerging, offering a glimpse into the dynamic growth of the region.

Guest Facilities and Services at Mercure Karawang

Guest facilities at Mercure Karawang are designed to ensure a comfortable and hassle-free stay. Australian travellers will appreciate the availability of essential services that cater to modern needs. The hotel typically offers reliable Wi-Fi access, allowing you to stay connected. A 24-hour front desk is usually on hand to assist with any queries or requests, providing peace of mind at any hour. For those looking to maintain their fitness routine, a fitness centre is often available. While specific details on breakfast offerings can vary, hotels like Mercure Karawang generally provide a good start to the day, with options that might include local Indonesian flavours alongside international choices, and of course, coffee. Secure luggage storage is also a common amenity, allowing you to explore freely before check-in or after check-out.

Room Information and Stay Experience at Mercure Karawang

The hotel offers a range of rooms designed to provide a restful environment. Room types of Mercure Karawang are typically appointed with comfort and functionality in mind. Guests can expect clean and well-maintained spaces, featuring comfortable bedding to ensure a good night's sleep. Modern climate control systems are a standard feature, allowing you to set the perfect temperature for your room, a crucial element for comfort in tropical climates. En-suite bathrooms are also a given, providing a private and clean space for your daily routines. The focus is on providing a serene and functional sanctuary after a day of activities or business.

Recommended Nearby Dining and Cafes around Mercure Karawang

Karawang's dining scene is evolving, with a growing number of options to explore. While specific restaurant names and opening hours can change, the area around Mercure Karawang offers opportunities to sample local Indonesian cuisine. You can find eateries serving popular dishes like Nasi Goreng (fried rice) or Satay. For those who enjoy a good coffee, you'll find local cafes that are part of the vibrant Indonesian coffee culture. Many hotels in the Mercure brand also offer on-site dining, often featuring a buffet breakfast with a mix of local and international fare, and a selection of coffee and other beverages. Exploring the local food scene is part of the adventure when travelling in Indonesia.

Popular Attractions and Activities near Mercure Karawang

While Karawang is primarily an industrial hub, it serves as a gateway to various attractions in the surrounding West Java region. Here are a few popular spots and activities you might consider:

  • Taman Wisata Alam Punti Kayu:

    A nature park offering a green escape with walking trails and recreational areas.
  • Situ Cipule:

    A picturesque lake that provides a serene environment for relaxation and enjoying the natural landscape.
  • Karawang International Golf Club:

    For golf enthusiasts, this club offers a well-maintained course amidst scenic surroundings.
  • Local Markets:

    Exploring local markets can offer a glimpse into daily life and a chance to find unique souvenirs and local snacks.
  • Mount Gede Pangrango National Park:

    A bit further afield but a significant natural attraction for hikers and nature lovers, offering stunning mountain scenery and diverse flora and fauna.
If you are looking for other activities around Mercure Karawang, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Mercure Karawang from the Airport

Getting to Mercure Karawang from Soekarno-Hatta International Airport (CGK) involves several options. Understanding your choices for an

airport transfer service of Mercure Karawang

will help you plan your journey. Here’s

how to get to Mercure Karawang

:

  • Airport Shuttle Buses:

    Several bus companies operate services from the airport to various points in West Java, including potentially Karawang. You would need to check the latest schedules and routes upon arrival.
  • Public Metered Taxis:

    Official airport taxis are readily available outside the arrival terminals. Ensure the meter is used for fare calculation.
  • Rideshare Services:

    You can book a rideshare service through a mobile app. These services offer a convenient way to get to your destination, with fares often comparable to or less than traditional taxis.
  • Private Car Hire:

    While not a direct hotel service, you can arrange for a private car hire from the airport, which offers a more direct and comfortable transfer, especially if you have a lot of luggage.
For a seamless journey, consider booking an Airport transfer service in advance or upon arrival.

Summary of Why You Should Choose Mercure Karawang

Mercure Karawang stands out as a practical and comfortable choice for travellers in Jawa Barat. Its key advantages include:

  • Convenient Location:

    Situated in Karawang, it offers good access to the region's industrial and commercial areas.
  • Comfortable Accommodation:

    Expect well-appointed rooms with essential amenities for a pleasant stay.
  • Reliable Services:

    From a 24-hour front desk to Wi-Fi, the hotel provides services to meet modern travel needs.
  • Value for Money:

    Offering a good balance of comfort and service, it represents a solid option for your trip.
To ensure you get the best rates,

check room availability at Mercure Karawang

and

book Mercure Karawang

today.

Rates at Mercure Karawang start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

For more accommodation options, you can Book budget hotels in Jawa Barat or Easily book domestic and international flights at low prices.

All facilities in Mercure Karawang

Others Mercure Karawang
Others

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Things to Do

  • Children play area

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Karawang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Karawang
12
Another facilities in Mercure Karawang
Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked questions about Mercure Karawang

What are available facilities at Mercure Karawang?
There are top facilites at Mercure Karawang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Karawang?
The standard check-in time at Mercure Karawang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Karawang?
Mercure Karawang has a 4.0-star rating.
How many floors does Mercure Karawang have?
Mercure Karawang has 12.
Does Mercure Karawang have parking?
Yes, Mercure Karawang does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.
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Mercure Karawang reviews and ratings

Overall Ratings & Reviews Mercure Karawang

Traveloka (3,292)
Other sources (65)
8.6
Very Good
From 3,292 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Karawang
All
Distance to City Center (92)
Staff Friendliness (79)
Bedroom (78)
Surroundings (77)
Ambiance (77)
Variety (74)
Bathroom (72)
Accessibility (71)
Hotel Area (71)
Taste (66)
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Traveller Reviews Mercure Karawang

Number of reviews per page
20
40
Customer reviews
Yanuar n.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful.
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Accommodation's Reply
19 Aug 2026
Dear Mr./Ms. Yanuar N., Thank you for taking the time to write a positive review and giving Mercure Karawang an excellent rating. We are delighted to know that the service and assistance of our team provided a memorable experience during your stay. We will continue to strive to provide friendly, responsive, and excellent service to all our guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy GUNADI, Front Office Manager
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Mira S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's quite nice for a staycation.
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Accommodation's Reply
05 Aug 2026
Dear Ms. Mira S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you enjoyed your wonderful vacation with us. Guest satisfaction is our top priority, and your feedback encourages our entire team to continue striving to improve the quality of our services and facilities. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit and provide you with an even more memorable holiday experience. Sincerely, M. Revi Gunadi, Front Office Manager
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Haris S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Awesome and very impressive, perfect for a weekend getaway.
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Accommodation's Reply
26 Jul 2026
Dear Mr. Harris S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that your stay with us was memorable and enjoyable. We are also pleased to know that Mercure Karawang Hotel was the right choice for your weekend getaway. Such positive reviews are an encouragement to our entire team in providing the best service and creating memorable stay experiences for all guests. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit for another impressive experience. Sincerely, M. Revi Gunadi, Front Office Manager
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A***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable, never fail to stay at Mercure.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted that you enjoyed your stay with us. Your compliment, "Never disappointed staying at Mercure," is invaluable and inspires our entire team to strive for the best service and maintain high standards of guest experience. Thank you for your continued trust in Mercure Karawang. We hope to welcome you back soon and provide you with another memorable stay. Sincerely, M. Revi Gunadi, Front Office Manager
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L***u
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
Room rates are quite expensive, but many of the facilities need to be improved. The food variety is also limited.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang Hotel. We apologize that your experience did not meet your expectations. We understand that value should reflect the price paid, and therefore we greatly appreciate your suggestions regarding the hotel's facilities that need improvement and the limited breakfast menu options. Please be assured that your comments have been forwarded to the relevant team for continuous evaluation and improvement. We are committed to constantly improving the quality of our facilities and food options to provide a more pleasant stay for all our guests. Thank you for your valuable feedback. We sincerely hope to welcome you back to Mercure Karawang Hotel again and provide you with a better experience on your next visit. Sincerely, M. Rewi Gunadi, Front Office Manager
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Everything was great, from the staff to the rooms and facilities.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with all aspects of your stay, from the service of our staff and the comfort of your room to the amenities we provided. Such positive reviews are a great encouragement to our entire team in providing the best possible service to all our guests. Thank you for choosing Mercure Karawang. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Great location, overall a pleasant stay.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you enjoyed our strategic location and had an overall pleasant stay with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service and memorable experiences for all our guests. Thank you for choosing Mercure Karawang. We look forward to welcoming you back on your next visit. Warm regards, M Revy Gunadi Front Office Manager
Sendy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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Accommodation's Reply
25 Jul 2026
Dear Ms. Zendy M., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you and your family enjoyed your stay. It is a joy for us to know that you enjoyed our food, the friendliness of our staff, and that your children were happy. Thank you for your special compliments to Mr. Fadil for his assistance and service during the dinner buffet on the 1st floor. We are pleased to pass on this compliment to him as a token of our gratitude for his dedication and excellent service. Thank you for your trust in Mercure Karawang Hotel. We hope to welcome you and your family back for another pleasant stay in the future. Sincerely, Revi Gunadi, Head of Front Office
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srihartono
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Great close to malls and others, all easy access.
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Accommodation's Reply
21 Jul 2026
Dear Ms. Srihartono, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed our hotel's location, close to shopping malls and other amenities, making your stay convenient. Thank you for your positive rating and review, which motivates our entire team to provide the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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Amalia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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Accommodation's Reply
21 Jul 2026
Dear Ms. Amalia, Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you were comfortable with our room, enjoyed the friendliness of our staff, the hotel's location, and the food we served. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. Thank you for trusting Mercure Karawang Hotel. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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Y***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The facilities and staff are good. The hotel is quite clean.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the facilities, the friendliness of our staff, and the cleanliness of the hotel. Your review is an encouragement to our entire team to continue striving to provide the best service to all our guests. Thank you for your rating and feedback. We will continuously strive to improve the quality of our services and facilities to make your next stay even more perfect. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Ravy Gunadi, Front Office Manager
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel is clean and comfortable. On Sundays, there's bubble baths in the pool. Breakfast is also delicious.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed the cleanliness and comfort of the hotel, including the whirlpool available on Sundays and the breakfast we provided. We are pleased to know that our facilities and experience left a positive impression on you during your stay. Thank you for your rating and feedback. We will continue to strive to improve the quality of our services and facilities to provide an even better experience for your next stay. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Revyi Gunadi, Front Office Manager
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very nice and comfortable and enjoyable.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction is our top priority, and positive reviews like this are a great encouragement to our entire team to continue providing the best possible service. Thank you for your trust in Mercure Karawang. We look forward to welcoming you back on your next stay and providing you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very good and recommended, good service.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with our services and that you consider Mercure Karawang an excellent hotel and highly recommend it. Such positive reviews are a great encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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N***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Friendly staff, delicious food, clean rooms.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were impressed with the friendly service from our team, the delicious food, and the cleanliness and comfort of your room during your stay. Such positive reviews are an encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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Fabio R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall Mercure Karawang is top, service and facilities are okay. Next time, I will definitely visit again.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Fabio R., Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you had an enjoyable experience with us and that you were satisfied with both our service and facilities. Your positive comments are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality. It is especially rewarding to hear that you plan to visit us again in the future. We sincerely look forward to welcoming you back and providing another memorable stay at Mercure Karawang. Warm regards, M Revy Gunadi Front Office Manager
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Listiyarta S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The service is great, but it's a shame the price is expensive, equivalent to the price of the Grand Mercure.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Listiyarta S.S., Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our service. Such compliments motivate our team to continue providing the best possible experience for all our guests. We also appreciate your feedback regarding the room rate. We understand that value for money should be commensurate with the price paid, and therefore we continuously strive to improve the quality of our facilities, services, and the overall guest experience to offer the best value to everyone. Thank you for your trust in Mercure Karawang Hotel. We look forward to welcoming you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager
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R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
It's great, and the location is in the city center and easy to get to. But it's a shame the smoking area isn't available, even though I'm not a smoker.
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Accommodation's Reply
12 Jun 2026
Dear Mr. R*O, Thank you for taking the time to share your experience at Mercure Karawang. We are delighted to hear that you were pleased with our hotel's convenient and easily accessible location in the heart of Karawang. Such positive reviews mean a great deal to us and encourage us to continue striving to provide the best service to all our guests. We also appreciate your feedback regarding the smoking area. We will forward this feedback to the relevant team to use in our evaluation process to improve facilities and comfort for all guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy Gunadi, Front Office Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Fast, friendly and polite service.
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Accommodation's Reply
17 May 2026
Dear Mr./Ms. A*n, Thank you for your review of your experience at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our fast, friendly, and courteous service. Your review encourages us to continue striving to maintain and improve the quality of our service in order to provide the best possible experience for all our guests. We hope to welcome you back for your next stay. Sincerely, Revy GUNADI, Front Office Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel is nice, clean, centrally located, great
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Accommodation's Reply
17 May 2026
Dear M*M, Thank you for your positive review regarding your stay at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, its excellent central location, and your overall pleasant stay. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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Number of reviews per page
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40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Mercure Karawang

Traveloka (3,292)
Other sources (65)
8.6
Very Good
From 3,292 reviews
Provided by travellers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Karawang
All
Distance to City Center (92)
Staff Friendliness (79)
Bedroom (78)
Surroundings (77)
Ambiance (77)
Variety (74)
Bathroom (72)
Accessibility (71)
Hotel Area (71)
Taste (66)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Mercure Karawang

Number of reviews per page
20
40
Customer reviews
Yanuar n.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The hotel staff is friendly and helpful.
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Accommodation's Reply
19 Aug 2026
Dear Mr./Ms. Yanuar N., Thank you for taking the time to write a positive review and giving Mercure Karawang an excellent rating. We are delighted to know that the service and assistance of our team provided a memorable experience during your stay. We will continue to strive to provide friendly, responsive, and excellent service to all our guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy GUNADI, Front Office Manager
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Mira S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
It's quite nice for a staycation.
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Accommodation's Reply
05 Aug 2026
Dear Ms. Mira S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you enjoyed your wonderful vacation with us. Guest satisfaction is our top priority, and your feedback encourages our entire team to continue striving to improve the quality of our services and facilities. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit and provide you with an even more memorable holiday experience. Sincerely, M. Revi Gunadi, Front Office Manager
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Haris S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Awesome and very impressive, perfect for a weekend getaway.
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Accommodation's Reply
26 Jul 2026
Dear Mr. Harris S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that your stay with us was memorable and enjoyable. We are also pleased to know that Mercure Karawang Hotel was the right choice for your weekend getaway. Such positive reviews are an encouragement to our entire team in providing the best service and creating memorable stay experiences for all guests. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit for another impressive experience. Sincerely, M. Revi Gunadi, Front Office Manager
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A***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Very comfortable, never fail to stay at Mercure.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted that you enjoyed your stay with us. Your compliment, "Never disappointed staying at Mercure," is invaluable and inspires our entire team to strive for the best service and maintain high standards of guest experience. Thank you for your continued trust in Mercure Karawang. We hope to welcome you back soon and provide you with another memorable stay. Sincerely, M. Revi Gunadi, Front Office Manager
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L***u
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
Room rates are quite expensive, but many of the facilities need to be improved. The food variety is also limited.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang Hotel. We apologize that your experience did not meet your expectations. We understand that value should reflect the price paid, and therefore we greatly appreciate your suggestions regarding the hotel's facilities that need improvement and the limited breakfast menu options. Please be assured that your comments have been forwarded to the relevant team for continuous evaluation and improvement. We are committed to constantly improving the quality of our facilities and food options to provide a more pleasant stay for all our guests. Thank you for your valuable feedback. We sincerely hope to welcome you back to Mercure Karawang Hotel again and provide you with a better experience on your next visit. Sincerely, M. Rewi Gunadi, Front Office Manager
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Everything was great, from the staff to the rooms and facilities.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with all aspects of your stay, from the service of our staff and the comfort of your room to the amenities we provided. Such positive reviews are a great encouragement to our entire team in providing the best possible service to all our guests. Thank you for choosing Mercure Karawang. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Great location, overall a pleasant stay.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you enjoyed our strategic location and had an overall pleasant stay with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service and memorable experiences for all our guests. Thank you for choosing Mercure Karawang. We look forward to welcoming you back on your next visit. Warm regards, M Revy Gunadi Front Office Manager
Sendy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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Accommodation's Reply
25 Jul 2026
Dear Ms. Zendy M., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you and your family enjoyed your stay. It is a joy for us to know that you enjoyed our food, the friendliness of our staff, and that your children were happy. Thank you for your special compliments to Mr. Fadil for his assistance and service during the dinner buffet on the 1st floor. We are pleased to pass on this compliment to him as a token of our gratitude for his dedication and excellent service. Thank you for your trust in Mercure Karawang Hotel. We hope to welcome you and your family back for another pleasant stay in the future. Sincerely, Revi Gunadi, Head of Front Office
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srihartono
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Great close to malls and others, all easy access.
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Accommodation's Reply
21 Jul 2026
Dear Ms. Srihartono, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed our hotel's location, close to shopping malls and other amenities, making your stay convenient. Thank you for your positive rating and review, which motivates our entire team to provide the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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Amalia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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Accommodation's Reply
21 Jul 2026
Dear Ms. Amalia, Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you were comfortable with our room, enjoyed the friendliness of our staff, the hotel's location, and the food we served. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. Thank you for trusting Mercure Karawang Hotel. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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Y***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The facilities and staff are good. The hotel is quite clean.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the facilities, the friendliness of our staff, and the cleanliness of the hotel. Your review is an encouragement to our entire team to continue striving to provide the best service to all our guests. Thank you for your rating and feedback. We will continuously strive to improve the quality of our services and facilities to make your next stay even more perfect. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Ravy Gunadi, Front Office Manager
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel is clean and comfortable. On Sundays, there's bubble baths in the pool. Breakfast is also delicious.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed the cleanliness and comfort of the hotel, including the whirlpool available on Sundays and the breakfast we provided. We are pleased to know that our facilities and experience left a positive impression on you during your stay. Thank you for your rating and feedback. We will continue to strive to improve the quality of our services and facilities to provide an even better experience for your next stay. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Revyi Gunadi, Front Office Manager
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Very nice and comfortable and enjoyable.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction is our top priority, and positive reviews like this are a great encouragement to our entire team to continue providing the best possible service. Thank you for your trust in Mercure Karawang. We look forward to welcoming you back on your next stay and providing you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Very good and recommended, good service.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with our services and that you consider Mercure Karawang an excellent hotel and highly recommend it. Such positive reviews are a great encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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N***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Friendly staff, delicious food, clean rooms.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were impressed with the friendly service from our team, the delicious food, and the cleanliness and comfort of your room during your stay. Such positive reviews are an encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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Fabio R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Overall Mercure Karawang is top, service and facilities are okay. Next time, I will definitely visit again.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Fabio R., Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you had an enjoyable experience with us and that you were satisfied with both our service and facilities. Your positive comments are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality. It is especially rewarding to hear that you plan to visit us again in the future. We sincerely look forward to welcoming you back and providing another memorable stay at Mercure Karawang. Warm regards, M Revy Gunadi Front Office Manager
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Listiyarta S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
The service is great, but it's a shame the price is expensive, equivalent to the price of the Grand Mercure.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Listiyarta S.S., Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our service. Such compliments motivate our team to continue providing the best possible experience for all our guests. We also appreciate your feedback regarding the room rate. We understand that value for money should be commensurate with the price paid, and therefore we continuously strive to improve the quality of our facilities, services, and the overall guest experience to offer the best value to everyone. Thank you for your trust in Mercure Karawang Hotel. We look forward to welcoming you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager
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R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
It's great, and the location is in the city center and easy to get to. But it's a shame the smoking area isn't available, even though I'm not a smoker.
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Accommodation's Reply
12 Jun 2026
Dear Mr. R*O, Thank you for taking the time to share your experience at Mercure Karawang. We are delighted to hear that you were pleased with our hotel's convenient and easily accessible location in the heart of Karawang. Such positive reviews mean a great deal to us and encourage us to continue striving to provide the best service to all our guests. We also appreciate your feedback regarding the smoking area. We will forward this feedback to the relevant team to use in our evaluation process to improve facilities and comfort for all guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy Gunadi, Front Office Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Fast, friendly and polite service.
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Accommodation's Reply
17 May 2026
Dear Mr./Ms. A*n, Thank you for your review of your experience at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our fast, friendly, and courteous service. Your review encourages us to continue striving to maintain and improve the quality of our service in order to provide the best possible experience for all our guests. We hope to welcome you back for your next stay. Sincerely, Revy GUNADI, Front Office Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
The hotel is nice, clean, centrally located, great
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Accommodation's Reply
17 May 2026
Dear M*M, Thank you for your positive review regarding your stay at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, its excellent central location, and your overall pleasant stay. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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