Does Mercure Karawang have a swimming pool?

Yes, Mercure Karawang does have a swimming pool

What do past guests say about Mercure Karawang?

Traveloka users who have stayed at Mercure Karawang have praised its Location, Cleanliness, Room Comfort.

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Mercure Karawang

Name: Mercure Karawang
Address: Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361, Jl Galuh Mas Raya, Jawa Barat, 41361, Indonesia
Rating: 8.5

Hotels

8.5

/10

Very Good

3,208 reviews

What Guests Say About Their Stay

Distance To City Center (120)

Bedroom (110)

Staff Friendliness (105)

Surroundings (104)

Summarized by AI

A recurring favorite among families is this conveniently located hotel in Karawang. Guests consistently praise the friendly and helpful staff, the comfortable accommodations, and the hotel's prime location near malls and city center attractions. The breakfast is also frequently mentioned as a highlight, with a good variety of options to satisfy different tastes.

RIKI R.

10.0

/ 10

Staying at Mercure Karawang is comfortable, with its strategic location right in the Galuh Mas area and close to shopping centers like Resinda Park Mall, making it easy to access various needs. The rooms are modern, clean, and quite spacious, perfect for business trips or short vacations. The service is also friendly and professional, supported by complete facilities such as a swimming pool and restaurant. Overall, this hotel offers a practical and enjoyable stay in Karawang.

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M***m

10.0

/ 10

Thank you, we are very satisfied and comfortable with all the services and facilities.

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D***A

10.0

/ 10

Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!

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Syifa R. R.

10.0

/ 10

Strategic hotel, many places to eat around the hotel, delicious breakfast, clean, kids friendly swimming pool and on Sunday mornings there are also children's events at the pool, highly recommended.

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Maulita S.

10.0

/ 10

Really worth it. The service is all friendly, the rooms are clean, all the facilities in the room function well. The breakfast menu is very extensive and everything is delicious 😍. Highly recommended for a staycation for a large family 😍.

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In the Area

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Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361

Main Facilities

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Mercure Karawang is located in area / city West Karawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361

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Discover More About Mercure Karawang

Location

Mercure Karawang is located in area / city West Karawang.

About Mercure Karawang

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Mercure Karawang is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Mercure Karawang.

All facilities in Mercure Karawang

Others

Transportation

Bus/truck parking
Valet parking

Public Facilities

Parking
WiFi in public area

Hotel Services

Concierge
24-hour Receptionist

General

Swimming pool

In-room Facilities

Accommodation Policy & General Information in Mercure Karawang

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Number of floors in Mercure Karawang	12
Another facilities in Mercure Karawang	Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked questions about Mercure Karawang

What are available facilities at Mercure Karawang?

There are top facilites at Mercure Karawang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Mercure Karawang?

The standard check-in time at Mercure Karawang is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Mercure Karawang?

Mercure Karawang has a 4.0-star rating.

How many floors does Mercure Karawang have?

Mercure Karawang has 12.

Does Mercure Karawang have parking?

Yes, Mercure Karawang does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

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Mercure Karawang reviews and ratings

Overall Ratings & Reviews Mercure Karawang

Traveloka (3,154)

Other sources (54)

8.6

Very Good

From 3,154 reviews

Provided by travellers on

Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

Summarized by AI

Proximity to Mall

The hotel's location is a major draw for guests, with many highlighting its close proximity to malls and shopping centers. This makes it easy for visitors to access retail, dining, and entertainment options. Guests appreciate the convenience of being able to walk to nearby attractions and the ease of exploring the city.

Breakfast Quality

Many guests enjoy the breakfast at the hotel, describing it as good and offering a varied selection of choices. The quality and variety of the breakfast options contribute positively to the overall experience, ensuring a satisfying start to the day for visitors.

City View

The hotel offers impressive city views, particularly at night. Guests appreciate the scenery and find the twinkling lights to be a beautiful backdrop to their stay. The views contribute to the hotel's ambiance and create a memorable experience.

People often mention about Mercure Karawang

All

Distance to City Center (82)

Surroundings (70)

Staff Friendliness (69)

Ambiance (67)

Bedroom (66)

Variety (66)

Hotel Area (65)

Bathroom (64)

Accessibility (63)

Wifi (58)

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Traveller Reviews Mercure Karawang

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Customer reviews

RIKI R.

10.0

/10

Reviewed 24 hour(s) ago

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R***n

Staycation

6.3

/10

Reviewed 6 day(s) ago

The receptionist didn't explain anything; I had to ask first. The security guard kept a close eye on my wife and children, as if they were thieves, even in the lobby. He even checked me twice while I was waiting for my vehicle to park.

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M***m

Staycation

10.0

/10

Reviewed 1 week(s) ago

Thank you, we are very satisfied and comfortable with all the services and facilities.

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Verified Traveler

10.0

/10

Reviewed 1 week(s) ago

Great to be here again after a while. Recommended for staycation near the city

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S***t

Business

6.7

/10

Reviewed 5 week(s) ago

1. Coordination between staff was poor. 2. Guests were still in their rooms when staff suddenly entered. 3. Towels and toothbrushes were not readily available and had to be requested. 4. Food orders took a long time to arrive.

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D***u

Business

10.0

/10

Reviewed 6 week(s) ago

Second time staying at Mercure Karawang, friendly and cooperative staff service... Always success

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1 people find it helpful

Accommodation's Reply

24 Mar 2026

Dear Mr./Ms. D*u, Sincerely yours from Mercure Karawang Hotel. Thank you for choosing us as your accommodation again and for your excellent rating. We are delighted to hear that your second stay was still very enjoyable, especially thanks to the friendly service and cooperation of our staff. Your continued trust in choosing to stay with us is a great honor for us and motivates our entire team to continuously strive for the best service. Thank you for your kind wishes and support. We look forward to welcoming you again next time for an even more memorable experience. Sincerely, Revy GUNADI, Front Office Manager

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b***y

Staycation

8.1

/10

Reviewed 6 week(s) ago

Next to the hotel, there is Technomart Mall, inside there is CGV & Jajan Balkon, there are many choices of cheap street food snacks, the hotel location is right across from KCP Mall too, and on Sunday mornings there is CFD in the area in front of the hotel.

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Accommodation's Reply

23 Mar 2026

Dear Ms./Mrs. b*y, Sincerely yours from Mercure Karawang Hotel, Thank you for sharing your experience staying with us. We are delighted to hear that our excellent location, close to Technomart, CGV, various street food stalls, KCP and CFD on Sunday mornings, made your stay even more enjoyable. We hope that the comfort and relaxation of our hotel contributed to your satisfaction during your stay, and we look forward to welcoming you back to Mercure Karawang again for an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager

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M***d

Leisure

9.7

/10

Reviewed 6 week(s) ago

Highly recommended. Friendly staff, comfortable rooms, cool AC, super clean toilets, and no odor. Just one thing to note: please double-check the sheets. The ones I received had black spots of mold on the mattress. Otherwise, everything is great. Thank you very much.

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Accommodation's Reply

23 Mar 2026

Dear Mr./Ms. M*d, Mercure Karawang Hotel would like to express our sincere gratitude for your positive review and helpful feedback. We are delighted to hear that you were impressed with the friendliness of our staff, the comfort of your room, the cool air conditioning, and the cleanliness of your bathroom. We appreciate your comment regarding the condition of the linens and will conduct an immediate inspection to ensure all rooms are in the best possible condition, free from dirt or mold. Your feedback helps us improve the quality of our service to ensure every guest's stay is always perfect. We look forward to welcoming you back to Mercure Karawang for an even more memorable stay in the future. Sincerely, M. Revi Gunadi, Front Office Manager

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Fatkur R.

Transit

10.0

/10

Reviewed 7 week(s) ago

near malls and entertainment venues...

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Accommodation's Reply

09 Mar 2026

Dear Mr. Fatkur R., Thank you for taking the time to review your stay at Mercure Karawang. We are delighted to hear that you enjoyed our hotel's excellent location and proximity to shopping malls and entertainment venues, which is one of our strengths in providing guests with easy access to amenities around the hotel. We hope to welcome you back to Mercure Karawang on your next visit and provide you with a similarly memorable stay. Sincerely, Revy GUNADI, Front Office Manager

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C***u

Staycation

10.0

/10

Reviewed 9 week(s) ago

There is a surprise cake for my child's birthday. Thank you.

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2 people find it helpful

Accommodation's Reply

02 Feb 2026

Dear Mr./Ms. C*u, Thank you so much for your wonderful review and rating for Mercure Karawang. We are delighted to know that the surprise birthday cake for your child made your stay even more special. This positive review inspires our entire team to continue striving to provide every guest with a truly memorable experience. We look forward to welcoming you and your family back to Mercure Karawang in the future. Sincerely, Revy GUNADI, Front Office Manager

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Edwarth S.

8.5

/10

Reviewed 10 week(s) ago

Communication with guests must be improved for the fire emergency incident on January 10, 2026, a very important lesson for d

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1 people find it helpful

Accommodation's Reply

31 Jan 2026

Dear Mr. Edward S., From Mercure Karawang Hotel, Thank you for sharing your valuable experience and feedback. We apologize for any inconvenience caused by communication issues during the fire on January 10, 2026. We have taken your feedback seriously and will use it as a basis for evaluating and improving our emergency communication procedures to ensure faster, clearer, and safer communication for all guests in the future. We appreciate you being willing to share this experience and hope to demonstrate our improvements and provide a safer and more comfortable stay on your next visit. Sincerely, M. Revi Gunadi, Front Office Manager

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Y***i

Staycation

9.4

/10

Reviewed 10 week(s) ago

Thank you, Mbak Vanny, who is very helpful and friendly. May you always be successful in your career. Mercure Karawang is really great, right across from the culinary area.

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1 people find it helpful

Accommodation's Reply

31 Jan 2026

Dear Ms. Y*i*, Sincerely yours from Mercure Karawang Hotel, Thank you so much for your positive review and high rating. We are delighted to hear that you were assisted and satisfied with our service. Vanny—we will certainly pass on your thanks to her. We are also pleased to hear that our hotel's location near numerous restaurants enhanced your experience. Your review inspires our entire team to continue striving for the best possible service. We look forward to welcoming you back to Mercure Karawang next time. Sincerely, Revy GUNADI, Front Office Manager

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A***p

10.0

/10

Reviewed 10 week(s) ago

very satisfied, all the service is friendly.

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Accommodation's Reply

31 Jan 2026

Dear Mr./Ms. A*p*, From Mercure Karawang Hotel, we would like to express our deepest gratitude for your excellent rating and positive review. We are delighted to hear that you were satisfied with the friendly service from our entire team. Your compliments are a great motivation for all Mercure Karawang staff to continue striving to provide the best possible guest experience. We look forward to welcoming you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager

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R***o

Business

10.0

/10

Reviewed 11 week(s) ago

Friendly staff, clean rooms, cold AC, nice view of Karawang city, delicious food

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Accommodation's Reply

31 Jan 2026

Dear Mr./Ms. R*o*, Mercure Karawang Hotel would like to express our deepest gratitude for your positive review and excellent rating. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of your room, the comfort of the air conditioning, the view of Karawang, and the quality of the food we served. Your compliments are a great motivation for the entire Mercure Karawang team to continue striving for the best service and guest experience. We hope to welcome you back to Mercure Karawang on your next visit. Sincerely, Revy GUNADI, Front Office Manager

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A***i

Staycation

9.1

/10

Reviewed 11 week(s) ago

The hotel staff are friendly. The rooms are clean, and the food is delicious. But it's a shame the TV isn't a smart TV yet🙏. I didn't have time to take a photo because I was having fun playing with my toddler in the room.

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Accommodation's Reply

31 Jan 2026

Dear Mr./Ms. A*i*, Sincerely yours from Mercure Karawang Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the friendliness of our staff, the cleanliness of your room, and the quality of our food. We appreciate your feedback regarding the television, which we will take into consideration for future improvements to our facilities. We are pleased to know that you and your family, especially your young child, enjoyed your time in the room. We hope to welcome you and your family back to Mercure Karawang Hotel in the future. Sincerely, Revy GUNADI, Front Office Manager

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Verified Traveler

10.0

/10

Reviewed 12 week(s) ago

Comfy for family staycation, finally got the proper connecting rooms

1 people find it helpful

Accommodation's Reply

09 Jan 2026

Dear Valued Guest, Thank you very much for your positive review and perfect rating. We are delighted to know that you had a comfortable family staycation with us and that the connecting rooms met your expectations. It is always our pleasure to ensure a pleasant and convenient stay, especially for families. We truly appreciate your feedback and look forward to welcoming you and your family back to Mercure Karawang in the near future. Best regards, M Revy GUNADI Front Office Manager

Noni L.

8.5

/10

Reviewed 12 week(s) ago

The service is good and the atmosphere is also okay, especially at night when the twinkling lights feel good.

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Accommodation's Reply

09 Jan 2026

Thank you, Ms. Noni L., for your review. We are delighted to hear that you were satisfied with our service and enjoyed the hotel's atmosphere, especially the night view illuminated with twinkling lights, which added to your comfort. This compliment means a lot to us and will encourage us to further improve the quality of our service. We hope to welcome you back again in the future. Thank you for your trust. Sincerely, M. Revy Gunadi, Front Office Manager.

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a***a

8.5

/10

Reviewed 13 week(s) ago

Last minute order was okay, but it turned out there was no party foam yesterday because it was seasonal. It's okay, the food has a lot of variety and is delicious.

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Accommodation's Reply

26 Dec 2025

Dear Mr./Ms./Ms./A, Thank you for enjoying the diverse and delicious food at our hotel. We apologize that we were unable to offer the sparkling beverage you expected. We are constantly striving to improve our service and appreciate your feedback. Sincerely, Revy Gunadi, Front Office Manager

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R***a

Staycation

10.0

/10

Reviewed 13 week(s) ago

The hotel staff is very friendly and recommended for those who want family time.

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2 people find it helpful

Accommodation's Reply

26 Dec 2025

Dear Mr./Ms. R*a, Thank you for your positive review regarding our friendly staff. We are delighted to hear that you enjoyed your family vacation at our hotel. We hope to welcome you back to Mercure Karawang again. Sincerely, Mercure Karawang

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I***n

10.0

/10

Reviewed 16 week(s) ago

Recommended hotel Karawang, rest & business

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1 people find it helpful

Accommodation's Reply

26 Dec 2025

Dear Mr. I*n, Thank you for your feedback on Mercure Karawang Hotel. We are delighted to hear that you enjoyed your stay and found our hotel suitable for both leisure and business. We hope to welcome you back in the future. Sincerely, Revy GUNADI, Front Office Manager

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.