Mercure Karawang

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8.5
/10
Very Good
3,341 reviews

What Guests Say About Their Stay

Distance To City Center (145)
Bedroom (135)
Staff Friendliness (134)
Surroundings (126)

Sendy M.

10.0
/ 10
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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Amalia

10.0
/ 10
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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RIKI R.

10.0
/ 10
Staying at Mercure Karawang is comfortable, with its strategic location right in the Galuh Mas area and close to shopping centers like Resinda Park Mall, making it easy to access various needs. The rooms are modern, clean, and quite spacious, perfect for business trips or short vacations. The service is also friendly and professional, supported by complete facilities such as a swimming pool and restaurant. Overall, this hotel offers a practical and enjoyable stay in Karawang.
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M***m

10.0
/ 10
Thank you, we are very satisfied and comfortable with all the services and facilities.
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D***A

10.0
/ 10
Stayed overnight to visit my child studying at Unsika. Centrally located, very friendly staff, delicious food (in the dining room) for a reasonable price, clean and fragrant, and excellent room service. Thanks, Mercure Karawang. I'll be back!
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In the Area
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Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Mercure Karawang is located in area / city West Karawang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Karawang

Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361
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Mercure Karawang Rates per Night

Looking for the best Mercure Karawang hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Karawang room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Karawang Location & Address

Mercure Karawang is located at Jl Galuh Mas Raya, Teluk Jambe, West Karawang Indonesia, Karawang Barat, Karawang, Jawa Barat, Indonesia, 41361, Jalan Arteri Tol Karawang Barat, Karawang, West Java 41361, Indonesia. It's situated in the Karawang area of Indonesia, a bustling industrial hub. The hotel is approximately 5 km from the city center.

How to go to Mercure Karawang from Airport

Getting from Soekarno-Hatta International Airport (CGK) to Mercure Karawang is relatively straightforward. Several options are available, depending on your budget and preference for speed. Here's a breakdown of how to get from the airport to the hotel:
  • Taxi (Most Direct):

    A taxi is the most direct way to get to Mercure Karawang. You can find official taxi counters at the airport. Be sure to use a reputable taxi service like Blue Bird or Express Taxi. The journey typically takes around 2-3 hours, depending on traffic conditions.
  • Ride Hailing (Convenient):

    Ride hailing services are readily available at Soekarno-Hatta International Airport. This can be a convenient option, especially if you're familiar with using ride hailing apps. The travel time is similar to a taxi, but prices may vary depending on demand.
  • Airport Shuttle (Pre-booked):

    Some private companies offer airport shuttle services to Karawang. You'll need to book this in advance. This can be a good option if you prefer a guaranteed ride and a fixed price.
  • Public Transportation (Most Affordable, but Complex):

    Taking public transportation involves a combination of buses and potentially a train. First, take the DAMRI airport bus to a major transportation hub in Jakarta, such as Gambir Station or Bekasi. From there, you can take a train or bus to Karawang. This option is the most affordable but also the most time-consuming and requires navigating multiple transfers.
Tips: For the most convenient route, consider pre-booking an airport shuttle or using a ride hailing service. This will save you time and hassle, especially if you're arriving late at night or have a lot of luggage.

Mercure Karawang Reviews & Summary

Looking for all the details about Mercure Karawang? This hotel consistently receives positive hotel reviews, making it a popular choice for both business and leisure travellers visiting Karawang. Guests frequently praise the hotel's comfortable accommodations and convenient location. What guests love most about Mercure Karawang is its excellent service and friendly staff. The hotel also boasts standout features like a well-equipped fitness center and a refreshing outdoor pool. The on-site dining options are also highly regarded. Here's a short, positive review to encourage bookings: "My stay at Mercure Karawang was fantastic! The room was clean and comfortable, the staff were incredibly helpful, and the location was perfect for my business trip. I highly recommend this hotel!"

Mercure Karawang Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Mercure Karawang offers a variety of hotel room types to suit different needs and preferences. Understanding the categories of hotel rooms available will help you select the perfect space for your visit.
  • Superior Room:

    These rooms offer comfortable accommodation with standard amenities. They are available in both smoking and non-smoking options. Some Superior Rooms may have a bathtub, while others have a shower. Bidets are not typically included.
  • Deluxe Room:

    Deluxe Rooms are more spacious than Superior Rooms and may offer enhanced amenities or views. They are available in both smoking and non-smoking options. Some Deluxe Rooms may include a bathtub.
  • Executive Suite:

    For those seeking extra space and luxury, the Executive Suites provide a separate living area and bedroom. These suites are typically non-smoking and may include a bathtub and bidet.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds or a sofa bed. They are typically non-smoking.
Mercure Karawang is not a pet-friendly hotel.

Hotel Facilities in Mercure Karawang

When choosing a hotel, the available hotel facilities can greatly enhance your stay. Mercure Karawang offers a range of hotel amenities designed to cater to both adults and children. From recreational facilities to essential services, you'll find everything you need for a comfortable and enjoyable visit.
  • Swimming Pool:

    Enjoy a refreshing dip in the outdoor swimming pool. Operating hours are typically from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay at the well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open during specific hours.
  • Restaurant:

    Enjoy a variety of culinary delights at the on-site restaurant.
  • Meeting Rooms:

    Host your business meetings or events in the hotel's meeting rooms.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.
  • Parking:

    Free parking is available for hotel guests.

Hotel Buffet or Restaurant/Cafe in Mercure Karawang

Exploring the hotel buffet and restaurant options is a key part of any hotel experience. Mercure Karawang offers a variety of dining options, including a hotel restaurant and cafe, to satisfy your culinary cravings. Whether you're looking for a hearty buffet or a quick snack, you'll find something to suit your taste.
  • Amaris Restaurant:

    This is the main hotel restaurant, serving a variety of Indonesian and international cuisine. They often have a hotel buffet for breakfast, lunch, and dinner. The buffet price is approximately SGD 25 per person. Opening hours are from 6:00 AM to 10:00 PM.
  • Lobby Lounge:

    Enjoy a selection of coffee, tea, pastries, and light snacks at the Lobby Lounge. Opening hours are from 9:00 AM to 11:00 PM.
Amaris Restaurant is known for its signature dish, Nasi Goreng Mercure, a flavorful Indonesian fried rice with a special blend of spices.

Mercure Karawang Airport pickups and How to Book

Arranging a hotel to airport transfer can make your travel experience much smoother. Mercure Karawang offers airport pick-up services to ensure a hassle-free arrival and departure. Here's how to book your airport transfer: Mercure Karawang offers airport pick-up services from Soekarno-Hatta International Airport (CGK). To book, contact the hotel directly at least 24 hours in advance. Provide your flight details (arrival time, flight number) and the number of passengers. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

Knowing the nearby MRT station and bus stops can make getting around Karawang much easier. While Karawang doesn't have an MRT system, there are several bus stops nearby that provide convenient access to different parts of the city.
  • Karawang Barat Bus Terminal:

    This is the main bus terminal in Karawang, located approximately 3 km from Mercure Karawang. From here, you can catch buses to various destinations within Karawang and other cities in West Java.
  • Jalan Arteri Bus Stops:

    Several bus stops are located along Jalan Arteri, the main road where Mercure Karawang is situated. These bus stops are served by local buses (angkot) that travel throughout Karawang.
To use the local buses, you'll typically need to pay in cash. The fare is usually quite affordable, around IDR 5,000 - IDR 10,000 per ride.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to enjoy with your family? Karawang and its surrounding areas offer a variety of nearby places to go that are perfect for a family outing. From theme parks to cultural sites, there's something for everyone to enjoy.
  • Wonderland Adventure Waterpark:

    Located in Galuh Mas, Karawang, this waterpark offers a fun-filled day for the whole family. Distance from hotel: 7 km. Entry price: Approximately SGD 15 per person.
  • Dunia Fantasi (Dufan):

    While located in Jakarta, Dufan is a popular theme park with thrilling rides and attractions. Distance from hotel: 60 km. Entry price: Approximately SGD 30 per person.
  • Taman Mini Indonesia Indah (TMII):

    Also in Jakarta, TMII showcases the diverse cultures of Indonesia with traditional houses and exhibits. Distance from hotel: 55 km. Entry price: Approximately SGD 10 per person.
  • Trans Studio Bandung:

    A large indoor theme park in Bandung with rides, shows, and attractions. Distance from hotel: 120 km. Entry price: Approximately SGD 25 per person.
  • Situ Cipule:

    A scenic lake in Karawang, perfect for a relaxing boat ride or picnic. Distance from hotel: 15 km. Entry is free, but boat rentals may have a fee.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Mercure Karawang (Karawang)

Exploring the nearby dining scene is a must when visiting Karawang. From local food to international cuisine, you'll find a variety of nearby dining options to satisfy your taste buds. Here are some recommendations for cafes/restaurants and local street food:

Cafes/Restaurants:

  • Starbucks:

    Located in Resinda Park Mall, Starbucks offers a familiar selection of coffee, tea, and pastries.
  • Pizza Hut:

    Also in Resinda Park Mall, Pizza Hut is a popular choice for pizza and pasta.
  • Hanamasa:

    A Japanese-style all-you-can-eat restaurant in Karawang Central Plaza.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Gado-Gado:

    Indonesian salad with peanut sauce.
  • Ketoprak:

    Tofu, vegetables, and rice noodles with peanut sauce.

Shopping places near Mercure Karawang (Karawang)

If you're looking for some retail therapy, Karawang offers several shopping places to explore. From malls to department stores, you'll find a variety of options for your shopping needs.
  • Resinda Park Mall:

    A modern shopping mall with a variety of retail stores, restaurants, and entertainment options.
  • Karawang Central Plaza:

    Another popular mall in Karawang with a mix of local and international brands.
  • Technomart Karawang:

    A large electronics and IT mall.

Other Places to Stay Near Mercure Karawang

Looking for alternative accommodations near Mercure Karawang? Here are some other hotels in the area to consider:

Luxury/5–6 star hotels nearby:

There are no 5- or 6-star hotels in Karawang.

4-star hotels nearby:

  • Swiss-Belinn Karawang:

    A modern hotel with comfortable rooms and a range of amenities.
  • Delonix Hotel Karawang:

    Offers spacious rooms and suites, as well as a swimming pool and fitness center.
  • PrimeBiz Hotel Karawang:

    A stylish hotel with a restaurant, bar, and meeting facilities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

3-star hotels nearby:

  • Favehotel Karawang:

    A budget-friendly hotel with clean and comfortable rooms.
  • Citradream Hotel Karawang:

    Offers simple yet comfortable accommodations at an affordable price.
  • RedDoorz Plus near Alun Alun Karawang:

    A basic hotel with essential amenities.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel in Karawang is easy with Traveloka. With a wide range of options to suit every budget and preference, you're sure to find the ideal accommodation for your trip. Check hotel availability and make your hotel reservations today! Whether you're looking for a luxurious stay or a budget-friendly option, Traveloka has you covered. Don't miss out on the best deals and promotions. Book your stay now and experience the best of Karawang! book cheap hotels in Indonesia cheap hotels nearby

All facilities in Mercure Karawang

Others Mercure Karawang
Others

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Hotel Services

  • Concierge
  • 24-hour Receptionist

Things to Do

  • Children play area

General

  • Swimming pool

In-room Facilities

  • TV

Accommodation Policy & General Information in Mercure Karawang

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Number of floors in Mercure Karawang
12
Another facilities in Mercure Karawang
Bus/truck parking, Valet parking, WiFi in public area, Concierge, 24-hour Receptionist

Frequently asked question in Mercure Karawang

What are available facilities at Mercure Karawang?
There are top facilites at Mercure Karawang such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Karawang?
The standard check-in time at Mercure Karawang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Mercure Karawang
Mercure Karawang has a 4.0-star rating.
How many floors does Mercure Karawang have?
Mercure Karawang has 12.
Are there any parking spots at Mercure Karawang ?
Yes: Yes, there are parking spots at Mercure Karawang
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More Reviews from Other Guests in Mercure Karawang

Overall Ratings & Reviews Mercure Karawang

Traveloka (3,277)
Other sources (64)
8.6
Very Good
From 3,277 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Karawang
All
Distance to City Center (91)
Staff Friendliness (77)
Bedroom (76)
Surroundings (75)
Ambiance (75)
Variety (72)
Bathroom (71)
Accessibility (70)
Hotel Area (70)
Family Friendly (64)
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Traveler Reviews Mercure Karawang

Number of reviews per page
20
40
Customer reviews
Haris S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Awesome and very impressive, perfect for a weekend getaway.
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Accommodation's Reply
26 Jul 2026
Dear Mr. Harris S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that your stay with us was memorable and enjoyable. We are also pleased to know that Mercure Karawang Hotel was the right choice for your weekend getaway. Such positive reviews are an encouragement to our entire team in providing the best service and creating memorable stay experiences for all guests. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit for another impressive experience. Sincerely, M. Revi Gunadi, Front Office Manager
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A***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, never fail to stay at Mercure.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted that you enjoyed your stay with us. Your compliment, "Never disappointed staying at Mercure," is invaluable and inspires our entire team to strive for the best service and maintain high standards of guest experience. Thank you for your continued trust in Mercure Karawang. We hope to welcome you back soon and provide you with another memorable stay. Sincerely, M. Revi Gunadi, Front Office Manager
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L***u
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Room rates are quite expensive, but many of the facilities need to be improved. The food variety is also limited.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang Hotel. We apologize that your experience did not meet your expectations. We understand that value should reflect the price paid, and therefore we greatly appreciate your suggestions regarding the hotel's facilities that need improvement and the limited breakfast menu options. Please be assured that your comments have been forwarded to the relevant team for continuous evaluation and improvement. We are committed to constantly improving the quality of our facilities and food options to provide a more pleasant stay for all our guests. Thank you for your valuable feedback. We sincerely hope to welcome you back to Mercure Karawang Hotel again and provide you with a better experience on your next visit. Sincerely, M. Rewi Gunadi, Front Office Manager
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything was great, from the staff to the rooms and facilities.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with all aspects of your stay, from the service of our staff and the comfort of your room to the amenities we provided. Such positive reviews are a great encouragement to our entire team in providing the best possible service to all our guests. Thank you for choosing Mercure Karawang. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Great location, overall a pleasant stay.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you enjoyed our strategic location and had an overall pleasant stay with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service and memorable experiences for all our guests. Thank you for choosing Mercure Karawang. We look forward to welcoming you back on your next visit. Warm regards, M Revy Gunadi Front Office Manager
Sendy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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Accommodation's Reply
25 Jul 2026
Dear Ms. Zendy M., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you and your family enjoyed your stay. It is a joy for us to know that you enjoyed our food, the friendliness of our staff, and that your children were happy. Thank you for your special compliments to Mr. Fadil for his assistance and service during the dinner buffet on the 1st floor. We are pleased to pass on this compliment to him as a token of our gratitude for his dedication and excellent service. Thank you for your trust in Mercure Karawang Hotel. We hope to welcome you and your family back for another pleasant stay in the future. Sincerely, Revi Gunadi, Head of Front Office
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srihartono
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Great close to malls and others, all easy access.
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Accommodation's Reply
21 Jul 2026
Dear Ms. Srihartono, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed our hotel's location, close to shopping malls and other amenities, making your stay convenient. Thank you for your positive rating and review, which motivates our entire team to provide the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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Amalia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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Accommodation's Reply
21 Jul 2026
Dear Ms. Amalia, Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you were comfortable with our room, enjoyed the friendliness of our staff, the hotel's location, and the food we served. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. Thank you for trusting Mercure Karawang Hotel. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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Y***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The facilities and staff are good. The hotel is quite clean.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the facilities, the friendliness of our staff, and the cleanliness of the hotel. Your review is an encouragement to our entire team to continue striving to provide the best service to all our guests. Thank you for your rating and feedback. We will continuously strive to improve the quality of our services and facilities to make your next stay even more perfect. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Ravy Gunadi, Front Office Manager
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is clean and comfortable. On Sundays, there's bubble baths in the pool. Breakfast is also delicious.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed the cleanliness and comfort of the hotel, including the whirlpool available on Sundays and the breakfast we provided. We are pleased to know that our facilities and experience left a positive impression on you during your stay. Thank you for your rating and feedback. We will continue to strive to improve the quality of our services and facilities to provide an even better experience for your next stay. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Revyi Gunadi, Front Office Manager
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very nice and comfortable and enjoyable.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction is our top priority, and positive reviews like this are a great encouragement to our entire team to continue providing the best possible service. Thank you for your trust in Mercure Karawang. We look forward to welcoming you back on your next stay and providing you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good and recommended, good service.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with our services and that you consider Mercure Karawang an excellent hotel and highly recommend it. Such positive reviews are a great encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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N***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly staff, delicious food, clean rooms.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were impressed with the friendly service from our team, the delicious food, and the cleanliness and comfort of your room during your stay. Such positive reviews are an encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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Fabio R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall Mercure Karawang is top, service and facilities are okay. Next time, I will definitely visit again.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Fabio R., Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you had an enjoyable experience with us and that you were satisfied with both our service and facilities. Your positive comments are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality. It is especially rewarding to hear that you plan to visit us again in the future. We sincerely look forward to welcoming you back and providing another memorable stay at Mercure Karawang. Warm regards, M Revy Gunadi Front Office Manager
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Listiyarta S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The service is great, but it's a shame the price is expensive, equivalent to the price of the Grand Mercure.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Listiyarta S.S., Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our service. Such compliments motivate our team to continue providing the best possible experience for all our guests. We also appreciate your feedback regarding the room rate. We understand that value for money should be commensurate with the price paid, and therefore we continuously strive to improve the quality of our facilities, services, and the overall guest experience to offer the best value to everyone. Thank you for your trust in Mercure Karawang Hotel. We look forward to welcoming you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager
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R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
It's great, and the location is in the city center and easy to get to. But it's a shame the smoking area isn't available, even though I'm not a smoker.
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Accommodation's Reply
12 Jun 2026
Dear Mr. R*O, Thank you for taking the time to share your experience at Mercure Karawang. We are delighted to hear that you were pleased with our hotel's convenient and easily accessible location in the heart of Karawang. Such positive reviews mean a great deal to us and encourage us to continue striving to provide the best service to all our guests. We also appreciate your feedback regarding the smoking area. We will forward this feedback to the relevant team to use in our evaluation process to improve facilities and comfort for all guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy Gunadi, Front Office Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Fast, friendly and polite service.
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Accommodation's Reply
17 May 2026
Dear Mr./Ms. A*n, Thank you for your review of your experience at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our fast, friendly, and courteous service. Your review encourages us to continue striving to maintain and improve the quality of our service in order to provide the best possible experience for all our guests. We hope to welcome you back for your next stay. Sincerely, Revy GUNADI, Front Office Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is nice, clean, centrally located, great
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Accommodation's Reply
17 May 2026
Dear M*M, Thank you for your positive review regarding your stay at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, its excellent central location, and your overall pleasant stay. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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D***y
icon-Business
Business
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8.5
/10
Reviewed 14 week(s) ago
The service is very friendly and good, the rooms are comfortable, the breakfast is delicious.
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Accommodation's Reply
14 May 2026
Dear Ms. D*y, Thank you for your positive review of your stay at Mercure Karawang. We are delighted to hear that you were satisfied with the hospitality and quality of service, the comfort of your room, and the breakfast we provided. Such compliments motivate us to strive to provide the best possible experience for all our guests. We hope to welcome you back in the future with even better service. Sincerely, Revy GUNADI, Front Office Manager
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Y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
Nice staff, but no smart TV
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Accommodation's Reply
12 May 2026
Dear Ms. Y*a, Thank you for taking the time to write a review about your stay at Mercure Karawang. We are delighted to hear that the service from our staff left a positive impression on you during your stay. We appreciate your feedback regarding the lack of smart TVs. This is something we take seriously and will work to improve our amenities for the comfort of all our guests. We hope to welcome you back in the future with an even better experience. Sincerely, Revy GUNADI, Front Office Manager
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Overall Ratings & Reviews Mercure Karawang

Traveloka (3,277)
Other sources (64)
8.6
Very Good
From 3,277 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Karawang
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Distance to City Center (91)
Staff Friendliness (77)
Bedroom (76)
Surroundings (75)
Ambiance (75)
Variety (72)
Bathroom (71)
Accessibility (70)
Hotel Area (70)
Family Friendly (64)
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Traveler Reviews Mercure Karawang

Number of reviews per page
20
40
Customer reviews
Haris S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Awesome and very impressive, perfect for a weekend getaway.
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Accommodation's Reply
26 Jul 2026
Dear Mr. Harris S., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that your stay with us was memorable and enjoyable. We are also pleased to know that Mercure Karawang Hotel was the right choice for your weekend getaway. Such positive reviews are an encouragement to our entire team in providing the best service and creating memorable stay experiences for all guests. Thank you for choosing Mercure Karawang Hotel. We hope to welcome you back on your next visit for another impressive experience. Sincerely, M. Revi Gunadi, Front Office Manager
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A***u
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Very comfortable, never fail to stay at Mercure.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted that you enjoyed your stay with us. Your compliment, "Never disappointed staying at Mercure," is invaluable and inspires our entire team to strive for the best service and maintain high standards of guest experience. Thank you for your continued trust in Mercure Karawang. We hope to welcome you back soon and provide you with another memorable stay. Sincerely, M. Revi Gunadi, Front Office Manager
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L***u
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
Room rates are quite expensive, but many of the facilities need to be improved. The food variety is also limited.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang Hotel. We apologize that your experience did not meet your expectations. We understand that value should reflect the price paid, and therefore we greatly appreciate your suggestions regarding the hotel's facilities that need improvement and the limited breakfast menu options. Please be assured that your comments have been forwarded to the relevant team for continuous evaluation and improvement. We are committed to constantly improving the quality of our facilities and food options to provide a more pleasant stay for all our guests. Thank you for your valuable feedback. We sincerely hope to welcome you back to Mercure Karawang Hotel again and provide you with a better experience on your next visit. Sincerely, M. Rewi Gunadi, Front Office Manager
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m***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Everything was great, from the staff to the rooms and facilities.
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Accommodation's Reply
26 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with all aspects of your stay, from the service of our staff and the comfort of your room to the amenities we provided. Such positive reviews are a great encouragement to our entire team in providing the best possible service to all our guests. Thank you for choosing Mercure Karawang. We hope to welcome you back on your next stay and provide you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Great location, overall a pleasant stay.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you enjoyed our strategic location and had an overall pleasant stay with us. Your positive feedback is greatly appreciated and motivates our team to continue delivering excellent service and memorable experiences for all our guests. Thank you for choosing Mercure Karawang. We look forward to welcoming you back on your next visit. Warm regards, M Revy Gunadi Front Office Manager
Sendy M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
We were very satisfied with our stay here. The staff were very friendly. The food was delicious. The kids also enjoyed their stay. Mr. Fadyl also helped us with an all-you-can-eat dinner on the first floor. It was simply the best.
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Accommodation's Reply
25 Jul 2026
Dear Ms. Zendy M., Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you and your family enjoyed your stay. It is a joy for us to know that you enjoyed our food, the friendliness of our staff, and that your children were happy. Thank you for your special compliments to Mr. Fadil for his assistance and service during the dinner buffet on the 1st floor. We are pleased to pass on this compliment to him as a token of our gratitude for his dedication and excellent service. Thank you for your trust in Mercure Karawang Hotel. We hope to welcome you and your family back for another pleasant stay in the future. Sincerely, Revi Gunadi, Head of Front Office
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srihartono
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Great close to malls and others, all easy access.
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Accommodation's Reply
21 Jul 2026
Dear Ms. Srihartono, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed our hotel's location, close to shopping malls and other amenities, making your stay convenient. Thank you for your positive rating and review, which motivates our entire team to provide the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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Amalia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The room is very comfortable, the staff is very friendly, the location is very strategic, the food is also okay 👍🏻
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Accommodation's Reply
21 Jul 2026
Dear Ms. Amalia, Thank you for taking the time to share your experience at Mercure Karawang Hotel. We are delighted to hear that you were comfortable with our room, enjoyed the friendliness of our staff, the hotel's location, and the food we served. Such positive reviews are an encouragement to our entire team to provide the best service to all our guests. Thank you for trusting Mercure Karawang Hotel. We hope to welcome you back again on your next stay and provide you with an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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Y***g
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The facilities and staff are good. The hotel is quite clean.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the facilities, the friendliness of our staff, and the cleanliness of the hotel. Your review is an encouragement to our entire team to continue striving to provide the best service to all our guests. Thank you for your rating and feedback. We will continuously strive to improve the quality of our services and facilities to make your next stay even more perfect. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Ravy Gunadi, Front Office Manager
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel is clean and comfortable. On Sundays, there's bubble baths in the pool. Breakfast is also delicious.
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Accommodation's Reply
21 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you enjoyed the cleanliness and comfort of the hotel, including the whirlpool available on Sundays and the breakfast we provided. We are pleased to know that our facilities and experience left a positive impression on you during your stay. Thank you for your rating and feedback. We will continue to strive to improve the quality of our services and facilities to provide an even better experience for your next stay. We hope to welcome you back to Mercure Karawang Hotel soon. Sincerely, Revyi Gunadi, Front Office Manager
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H***h
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very nice and comfortable and enjoyable.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were comfortable and enjoyed your stay with us. Guest satisfaction is our top priority, and positive reviews like this are a great encouragement to our entire team to continue providing the best possible service. Thank you for your trust in Mercure Karawang. We look forward to welcoming you back on your next stay and providing you with another memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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D***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very good and recommended, good service.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were satisfied with our services and that you consider Mercure Karawang an excellent hotel and highly recommend it. Such positive reviews are a great encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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N***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Friendly staff, delicious food, clean rooms.
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Accommodation's Reply
01 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Karawang. We are delighted to hear that you were impressed with the friendly service from our team, the delicious food, and the cleanliness and comfort of your room during your stay. Such positive reviews are an encouragement to our entire team to provide the best service and create memorable experiences for all our guests. Thank you for your trust in Mercure Karawang. We hope to welcome you back on your next stay and provide you with an even more memorable experience. Sincerely, Revy Gunadi, Front Office Manager
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Fabio R.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Overall Mercure Karawang is top, service and facilities are okay. Next time, I will definitely visit again.
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Accommodation's Reply
17 Jun 2026
Dear Mr. Fabio R., Thank you for taking the time to share your feedback regarding your stay at Mercure Karawang. We are delighted to know that you had an enjoyable experience with us and that you were satisfied with both our service and facilities. Your positive comments are truly appreciated and serve as great motivation for our entire team to continue delivering exceptional hospitality. It is especially rewarding to hear that you plan to visit us again in the future. We sincerely look forward to welcoming you back and providing another memorable stay at Mercure Karawang. Warm regards, M Revy Gunadi Front Office Manager
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Listiyarta S. S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
The service is great, but it's a shame the price is expensive, equivalent to the price of the Grand Mercure.
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Accommodation's Reply
13 Jun 2026
Dear Ms. Listiyarta S.S., Thank you for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our service. Such compliments motivate our team to continue providing the best possible experience for all our guests. We also appreciate your feedback regarding the room rate. We understand that value for money should be commensurate with the price paid, and therefore we continuously strive to improve the quality of our facilities, services, and the overall guest experience to offer the best value to everyone. Thank you for your trust in Mercure Karawang Hotel. We look forward to welcoming you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager
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R***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
It's great, and the location is in the city center and easy to get to. But it's a shame the smoking area isn't available, even though I'm not a smoker.
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Accommodation's Reply
12 Jun 2026
Dear Mr. R*O, Thank you for taking the time to share your experience at Mercure Karawang. We are delighted to hear that you were pleased with our hotel's convenient and easily accessible location in the heart of Karawang. Such positive reviews mean a great deal to us and encourage us to continue striving to provide the best service to all our guests. We also appreciate your feedback regarding the smoking area. We will forward this feedback to the relevant team to use in our evaluation process to improve facilities and comfort for all guests. We look forward to welcoming you back to Mercure Karawang in the future. Sincerely, Revy Gunadi, Front Office Manager
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Fast, friendly and polite service.
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Accommodation's Reply
17 May 2026
Dear Mr./Ms. A*n, Thank you for your review of your experience at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with our fast, friendly, and courteous service. Your review encourages us to continue striving to maintain and improve the quality of our service in order to provide the best possible experience for all our guests. We hope to welcome you back for your next stay. Sincerely, Revy GUNADI, Front Office Manager
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M***M
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is nice, clean, centrally located, great
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Accommodation's Reply
17 May 2026
Dear M*M, Thank you for your positive review regarding your stay at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the cleanliness of the hotel, its excellent central location, and your overall pleasant stay. Your positive feedback is an encouragement to our entire team to continue providing the best service to all our guests. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
The service is very friendly and good, the rooms are comfortable, the breakfast is delicious.
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Accommodation's Reply
14 May 2026
Dear Ms. D*y, Thank you for your positive review of your stay at Mercure Karawang. We are delighted to hear that you were satisfied with the hospitality and quality of service, the comfort of your room, and the breakfast we provided. Such compliments motivate us to strive to provide the best possible experience for all our guests. We hope to welcome you back in the future with even better service. Sincerely, Revy GUNADI, Front Office Manager
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Y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
Nice staff, but no smart TV
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Accommodation's Reply
12 May 2026
Dear Ms. Y*a, Thank you for taking the time to write a review about your stay at Mercure Karawang. We are delighted to hear that the service from our staff left a positive impression on you during your stay. We appreciate your feedback regarding the lack of smart TVs. This is something we take seriously and will work to improve our amenities for the comfort of all our guests. We hope to welcome you back in the future with an even better experience. Sincerely, Revy GUNADI, Front Office Manager
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