Dear Valued Guest, Warm greetings from Mercure Karawang Hotel. Thank you for taking the time to provide a detailed review of your stay. We apologize for the inconvenience you experienced, particularly the malfunctioning bathroom and the noise from the bed frame. These did not meet the comfort standards we expect from all our guests, and we will contact our engineering team immediately for a thorough inspection and repair. We are also sorry about your negative experience regarding the food quality and cleanliness of the tableware in the dining room. We greatly appreciate your feedback on the variety of food flavors and the cleanliness of the cutlery, and we will forward this feedback to the kitchen and service teams for evaluation and improvement of pre-service care. Thank you for your constructive suggestions regarding improvements to the in-room amenities and the quality of our service. Your feedback is invaluable to our efforts to improve our service standards in the future. We sincerely hope to have the opportunity to welcome you back to Mercure Karawang for an even better experience. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Valued Guest, Warm greetings from Mercure Karawang Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that your room was spacious and that you appreciated the hotel's location near the shopping mall. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revy Gunadi, Front Office Manager

Thank you, Mr. Ivan S., for your review of your stay at Mercure Karawang Hotel. We apologize that the cleanliness of your room did not meet your expectations. This is something we take very seriously. We have followed up on your feedback with the relevant team to improve our cleanliness standards and service quality. We appreciate your trust and hope to welcome you back to stay with us again in the future. Sincerely, M. Revy Gunadi, Front Office Manager

Thank you for your review of Mercure Karawang Hotel. We apologize for the unpleasant experience, particularly regarding the room preparation time not meeting your expectations. This situation certainly does not reflect the standards of service we strive to provide to all our guests. Delays in room preparation can occur due to high occupancy rates or the room preparation process which requires extra attention to maintain quality and comfort. However, we understand that this may cause inconvenience, especially after you have departed. Your feedback is very valuable to us as it will help us improve our team coordination and make the check-in process more efficient in the future. We hope to welcome you back again for a better and more memorable stay. Sincerely, Revi Gunadi, Front Office Manager

Dear Mr. Riki R., Thank you very much for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the location, facilities, and our services. Your feedback encourages our entire team to strive for the best service and create memorable stays for all guests. We hope to welcome you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Mr. R*n, Thank you for sharing your experience staying at the Mercure Karawang Hotel. We apologize for any inconvenience caused by the reception service and security personnel monitoring. Your feedback is very important to us in improving the quality of our service and ensuring that all guests feel comfortable and well cared for throughout their stay. We hope to improve this experience and welcome you back in the future with even better service. Sincerely, Revy GUNADI, Front Office Manager

Thank you so much for your positive review, M*m, regarding your stay at Mercure Karawang. We are delighted to hear that you were satisfied and comfortable with the services and facilities we provided. Your kind feedback is a great inspiration to our entire team to strive to provide every guest with a memorable experience. We hope to welcome you back to Mercure Karawang in the future. Sincerely, Revi Gunadi, Front Office Manager

Thank you very much for your kind review, Verified Traveler, regarding your recent stay at Mercure Karawang. We are delighted to hear that you enjoyed returning to our hotel and found it a great choice for a staycation near the city. Your recommendation means a lot to us and encourages our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back soon to Mercure Karawang for another enjoyable stay. Warm regards, M Revy GUNADI Front Office Manager

Dear Mr./Ms. S*t, Sincerely yours from Mercure Karawang. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the coordination between staff, staff entering your room without prior notice, and delays in providing in-room amenities and meals. We have taken your feedback seriously and have forwarded it to the relevant teams for immediate improvement. To prevent such incidents from happening again in the future, we are committed to improving the quality of service and comfort for all our guests. We sincerely hope to have the opportunity to welcome you back to Mercure Karawang again and provide you with an even better and more memorable stay. Sincerely, Revy GUNADI, Front Office Manager

Dear Mr./Ms. D*u, Sincerely yours from Mercure Karawang Hotel. Thank you for choosing us as your accommodation again and for your excellent rating. We are delighted to hear that your second stay was still very enjoyable, especially thanks to the friendly service and cooperation of our staff. Your continued trust in choosing to stay with us is a great honor for us and motivates our entire team to continuously strive for the best service. Thank you for your kind wishes and support. We look forward to welcoming you again next time for an even more memorable experience. Sincerely, Revy GUNADI, Front Office Manager

Dear Ms./Mrs. b*y, Sincerely yours from Mercure Karawang Hotel, Thank you for sharing your experience staying with us. We are delighted to hear that our excellent location, close to Technomart, CGV, various street food stalls, KCP and CFD on Sunday mornings, made your stay even more enjoyable. We hope that the comfort and relaxation of our hotel contributed to your satisfaction during your stay, and we look forward to welcoming you back to Mercure Karawang again for an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Mr./Ms. M*d, Mercure Karawang Hotel would like to express our sincere gratitude for your positive review and helpful feedback. We are delighted to hear that you were impressed with the friendliness of our staff, the comfort of your room, the cool air conditioning, and the cleanliness of your bathroom. We appreciate your comment regarding the condition of the linens and will conduct an immediate inspection to ensure all rooms are in the best possible condition, free from dirt or mold. Your feedback helps us improve the quality of our service to ensure every guest's stay is always perfect. We look forward to welcoming you back to Mercure Karawang for an even more memorable stay in the future. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Mr. Fatkur R., Thank you for taking the time to review your stay at Mercure Karawang. We are delighted to hear that you enjoyed our hotel's excellent location and proximity to shopping malls and entertainment venues, which is one of our strengths in providing guests with easy access to amenities around the hotel. We hope to welcome you back to Mercure Karawang on your next visit and provide you with a similarly memorable stay. Sincerely, Revy GUNADI, Front Office Manager

Dear Mr./Ms. C*u, Thank you so much for your wonderful review and rating for Mercure Karawang. We are delighted to know that the surprise birthday cake for your child made your stay even more special. This positive review inspires our entire team to continue striving to provide every guest with a truly memorable experience. We look forward to welcoming you and your family back to Mercure Karawang in the future. Sincerely, Revy GUNADI, Front Office Manager

Dear Mr. Edward S., From Mercure Karawang Hotel, Thank you for sharing your valuable experience and feedback. We apologize for any inconvenience caused by communication issues during the fire on January 10, 2026. We have taken your feedback seriously and will use it as a basis for evaluating and improving our emergency communication procedures to ensure faster, clearer, and safer communication for all guests in the future. We appreciate you being willing to share this experience and hope to demonstrate our improvements and provide a safer and more comfortable stay on your next visit. Sincerely, M. Revi Gunadi, Front Office Manager

Dear Ms. Y*i*, Sincerely yours from Mercure Karawang Hotel, Thank you so much for your positive review and high rating. We are delighted to hear that you were assisted and satisfied with our service. Vanny—we will certainly pass on your thanks to her. We are also pleased to hear that our hotel's location near numerous restaurants enhanced your experience. Your review inspires our entire team to continue striving for the best possible service. We look forward to welcoming you back to Mercure Karawang next time. Sincerely, Revy GUNADI, Front Office Manager