Mercure Karawang

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Overall Ratings & Reviews Mercure Karawang

Traveloka (3,194)
Other sources (54)
8.6
Very Good
From 3,194 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Mercure Karawang
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Distance to City Center (84)
Surroundings (72)
Staff Friendliness (72)
Ambiance (69)
Bedroom (69)
Variety (68)
Bathroom (66)
Hotel Area (66)
Accessibility (65)
Wifi (59)
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Traveler Reviews Mercure Karawang

Number of reviews per page
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40
Customer reviews
Y***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 1 week(s) ago
Nice staff, but no smart TV
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U***N
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Always happy to stay in this hotel with great services and cleanliness
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V***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
great service ok good
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1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.7
/10
Reviewed 3 week(s) ago
I stayed 1 night in 2 rooms with connecting doors, the room I occupied had a toilet spray that didn't work, the bed frame made a noise when I slept, the food was very varied but the taste of the food was lacking. Please pay attention to the cutlery in the restaurant, as it wasn't washed clean enough because I got a spoon that still had stains and a bowl that still had food stains stuck to it. Suggestions for room facility maintenance are to improve and the taste of the food should also be reviewed again and the cleanliness of the cutlery should be checked thoroughly before being placed on the serving table.
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Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Karawang Hotel. Thank you for taking the time to provide a detailed review of your stay. We apologize for the inconvenience you experienced, particularly the malfunctioning bathroom and the noise from the bed frame. These did not meet the comfort standards we expect from all our guests, and we will contact our engineering team immediately for a thorough inspection and repair. We are also sorry about your negative experience regarding the food quality and cleanliness of the tableware in the dining room. We greatly appreciate your feedback on the variety of food flavors and the cleanliness of the cutlery, and we will forward this feedback to the kitchen and service teams for evaluation and improvement of pre-service care. Thank you for your constructive suggestions regarding improvements to the in-room amenities and the quality of our service. Your feedback is invaluable to our efforts to improve our service standards in the future. We sincerely hope to have the opportunity to welcome you back to Mercure Karawang for an even better experience. Sincerely, M. Revi Gunadi, Front Office Manager
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R***a
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Staycation
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8.5
/10
Reviewed 3 week(s) ago
The room is quite spacious and close to the mall.
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Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Karawang Hotel. Thank you for taking the time to share your experience with us. We are delighted to hear that your room was spacious and that you appreciated the hotel's location near the shopping mall. We hope to welcome you back to Mercure Karawang Hotel again in the future. Sincerely, M. Revy Gunadi, Front Office Manager
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Iwan S.
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Leisure
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9.3
/10
Reviewed 3 week(s) ago
The room is not very clean, there is still a lot of dust.
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Accommodation's Reply
22 Apr 2026
Thank you, Mr. Ivan S., for your review of your stay at Mercure Karawang Hotel. We apologize that the cleanliness of your room did not meet your expectations. This is something we take very seriously. We have followed up on your feedback with the relevant team to improve our cleanliness standards and service quality. We appreciate your trust and hope to welcome you back to stay with us again in the future. Sincerely, M. Revy Gunadi, Front Office Manager
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M***M
icon-origin-TRAVELOKA
6.8
/10
Reviewed 5 week(s) ago
Check-in came at 5, rooms for 5 people were filled at 8 pm... Amazing hahaha
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Accommodation's Reply
18 Apr 2026
Thank you for your review of Mercure Karawang Hotel. We apologize for the unpleasant experience, particularly regarding the room preparation time not meeting your expectations. This situation certainly does not reflect the standards of service we strive to provide to all our guests. Delays in room preparation can occur due to high occupancy rates or the room preparation process which requires extra attention to maintain quality and comfort. However, we understand that this may cause inconvenience, especially after you have departed. Your feedback is very valuable to us as it will help us improve our team coordination and make the check-in process more efficient in the future. We hope to welcome you back again for a better and more memorable stay. Sincerely, Revi Gunadi, Front Office Manager
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RIKI R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Staying at Mercure Karawang is comfortable, with its strategic location right in the Galuh Mas area and close to shopping centers like Resinda Park Mall, making it easy to access various needs. The rooms are modern, clean, and quite spacious, perfect for business trips or short vacations. The service is also friendly and professional, supported by complete facilities such as a swimming pool and restaurant. Overall, this hotel offers a practical and enjoyable stay in Karawang.
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Accommodation's Reply
26 Mar 2026
Dear Mr. Riki R., Thank you very much for taking the time to share your experience staying at Mercure Karawang Hotel. We are delighted to hear that you were satisfied with the location, facilities, and our services. Your feedback encourages our entire team to strive for the best service and create memorable stays for all guests. We hope to welcome you back on your next stay. Sincerely, M. Revi Gunadi, Front Office Manager
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Maryam I.
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8.5
/10
Reviewed 5 week(s) ago
All is well, keep up the room service
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R***n
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Staycation
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6.3
/10
Reviewed 6 week(s) ago
The receptionist didn't explain anything; I had to ask first. The security guard kept a close eye on my wife and children, as if they were thieves, even in the lobby. He even checked me twice while I was waiting for my vehicle to park.
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Accommodation's Reply
26 Mar 2026
Dear Mr. R*n, Thank you for sharing your experience staying at the Mercure Karawang Hotel. We apologize for any inconvenience caused by the reception service and security personnel monitoring. Your feedback is very important to us in improving the quality of our service and ensuring that all guests feel comfortable and well cared for throughout their stay. We hope to improve this experience and welcome you back in the future with even better service. Sincerely, Revy GUNADI, Front Office Manager
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M***m
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Staycation
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10.0
/10
Reviewed 6 week(s) ago
Thank you, we are very satisfied and comfortable with all the services and facilities.
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Accommodation's Reply
26 Mar 2026
Thank you so much for your positive review, M*m, regarding your stay at Mercure Karawang. We are delighted to hear that you were satisfied and comfortable with the services and facilities we provided. Your kind feedback is a great inspiration to our entire team to strive to provide every guest with a memorable experience. We hope to welcome you back to Mercure Karawang in the future. Sincerely, Revi Gunadi, Front Office Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Great to be here again after a while. Recommended for staycation near the city
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Accommodation's Reply
26 Mar 2026
Thank you very much for your kind review, Verified Traveler, regarding your recent stay at Mercure Karawang. We are delighted to hear that you enjoyed returning to our hotel and found it a great choice for a staycation near the city. Your recommendation means a lot to us and encourages our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back soon to Mercure Karawang for another enjoyable stay. Warm regards, M Revy GUNADI Front Office Manager
S***t
icon-Business
Business
icon-origin-TRAVELOKA
6.7
/10
Reviewed 9 week(s) ago
1. Coordination between staff was poor. 2. Guests were still in their rooms when staff suddenly entered. 3. Towels and toothbrushes were not readily available and had to be requested. 4. Food orders took a long time to arrive.
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Accommodation's Reply
25 Mar 2026
Dear Mr./Ms. S*t, Sincerely yours from Mercure Karawang. We sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the coordination between staff, staff entering your room without prior notice, and delays in providing in-room amenities and meals. We have taken your feedback seriously and have forwarded it to the relevant teams for immediate improvement. To prevent such incidents from happening again in the future, we are committed to improving the quality of service and comfort for all our guests. We sincerely hope to have the opportunity to welcome you back to Mercure Karawang again and provide you with an even better and more memorable stay. Sincerely, Revy GUNADI, Front Office Manager
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D***u
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Second time staying at Mercure Karawang, friendly and cooperative staff service... Always success
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1 people find it helpful
Accommodation's Reply
24 Mar 2026
Dear Mr./Ms. D*u, Sincerely yours from Mercure Karawang Hotel. Thank you for choosing us as your accommodation again and for your excellent rating. We are delighted to hear that your second stay was still very enjoyable, especially thanks to the friendly service and cooperation of our staff. Your continued trust in choosing to stay with us is a great honor for us and motivates our entire team to continuously strive for the best service. Thank you for your kind wishes and support. We look forward to welcoming you again next time for an even more memorable experience. Sincerely, Revy GUNADI, Front Office Manager
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b***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 11 week(s) ago
Next to the hotel, there is Technomart Mall, inside there is CGV & Jajan Balkon, there are many choices of cheap street food snacks, the hotel location is right across from KCP Mall too, and on Sunday mornings there is CFD in the area in front of the hotel.
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Accommodation's Reply
23 Mar 2026
Dear Ms./Mrs. b*y, Sincerely yours from Mercure Karawang Hotel, Thank you for sharing your experience staying with us. We are delighted to hear that our excellent location, close to Technomart, CGV, various street food stalls, KCP and CFD on Sunday mornings, made your stay even more enjoyable. We hope that the comfort and relaxation of our hotel contributed to your satisfaction during your stay, and we look forward to welcoming you back to Mercure Karawang again for an even more memorable experience. Sincerely, M. Revi Gunadi, Front Office Manager
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Highly recommended. Friendly staff, comfortable rooms, cool AC, super clean toilets, and no odor. Just one thing to note: please double-check the sheets. The ones I received had black spots of mold on the mattress. Otherwise, everything is great. Thank you very much.
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Accommodation's Reply
23 Mar 2026
Dear Mr./Ms. M*d, Mercure Karawang Hotel would like to express our sincere gratitude for your positive review and helpful feedback. We are delighted to hear that you were impressed with the friendliness of our staff, the comfort of your room, the cool air conditioning, and the cleanliness of your bathroom. We appreciate your comment regarding the condition of the linens and will conduct an immediate inspection to ensure all rooms are in the best possible condition, free from dirt or mold. Your feedback helps us improve the quality of our service to ensure every guest's stay is always perfect. We look forward to welcoming you back to Mercure Karawang for an even more memorable stay in the future. Sincerely, M. Revi Gunadi, Front Office Manager
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Fatkur R.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
near malls and entertainment venues...
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Accommodation's Reply
09 Mar 2026
Dear Mr. Fatkur R., Thank you for taking the time to review your stay at Mercure Karawang. We are delighted to hear that you enjoyed our hotel's excellent location and proximity to shopping malls and entertainment venues, which is one of our strengths in providing guests with easy access to amenities around the hotel. We hope to welcome you back to Mercure Karawang on your next visit and provide you with a similarly memorable stay. Sincerely, Revy GUNADI, Front Office Manager
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C***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
There is a surprise cake for my child's birthday. Thank you.
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2 people find it helpful
Accommodation's Reply
02 Feb 2026
Dear Mr./Ms. C*u, Thank you so much for your wonderful review and rating for Mercure Karawang. We are delighted to know that the surprise birthday cake for your child made your stay even more special. This positive review inspires our entire team to continue striving to provide every guest with a truly memorable experience. We look forward to welcoming you and your family back to Mercure Karawang in the future. Sincerely, Revy GUNADI, Front Office Manager
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Edwarth S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Communication with guests must be improved for the fire emergency incident on January 10, 2026, a very important lesson for d
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Mr. Edward S., From Mercure Karawang Hotel, Thank you for sharing your valuable experience and feedback. We apologize for any inconvenience caused by communication issues during the fire on January 10, 2026. We have taken your feedback seriously and will use it as a basis for evaluating and improving our emergency communication procedures to ensure faster, clearer, and safer communication for all guests in the future. We appreciate you being willing to share this experience and hope to demonstrate our improvements and provide a safer and more comfortable stay on your next visit. Sincerely, M. Revi Gunadi, Front Office Manager
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Y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Thank you, Mbak Vanny, who is very helpful and friendly. May you always be successful in your career. Mercure Karawang is really great, right across from the culinary area.
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1 people find it helpful
Accommodation's Reply
31 Jan 2026
Dear Ms. Y*i*, Sincerely yours from Mercure Karawang Hotel, Thank you so much for your positive review and high rating. We are delighted to hear that you were assisted and satisfied with our service. Vanny—we will certainly pass on your thanks to her. We are also pleased to hear that our hotel's location near numerous restaurants enhanced your experience. Your review inspires our entire team to continue striving for the best possible service. We look forward to welcoming you back to Mercure Karawang next time. Sincerely, Revy GUNADI, Front Office Manager
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Number of reviews per page
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