Rayz UMM Hotel

Hotels
Preferred Partner
All-star Accommodation
8.9
/10
Very Good
2,116 reviews

What Guests Say About Their Stay

Staff Friendliness (187)
Ambiance (182)
Room Space (181)
Bedroom (181)

Verified Traveler

10.0
/ 10
This is my umpteenth time staying at Rayz UMM, and I've always received excellent service. The staff is friendly, the environment is clean, and the food is delicious. It's simply fantastic.
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Intan G.

10.0
/ 10
The room is spacious, clean, the place is comfortable, the staff is friendly, the check-in and checkout process is very fast.
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M IQBAL Z.

9.4
/ 10
This is the best 4-star hotel I've ever stayed at in Malang. The rooms are large, the amenities are more complete than other 4-star hotels, and the staff are incredibly friendly.
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D***y

9.7
/ 10
In my opinion, it's the best hotel. The service is incredibly friendly and the rooms are incredibly clean. The sheets are spotlessly clean, unlike other hotels where the sheets are sometimes stained and the room is covered in dust. Here, there's no dust at all. It's incredibly clean and comfortable.
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Soni H.

10.0
/ 10
As soon as I entered the hotel, it smelled good. The staff were all very friendly. The rooms were clean and fragrant. The food was delicious. I'd love to stay here again next time.
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In the Area
See Map
Jl.Sengkaling no1 jetis Dau malang, Lowokwaru, Malang, Jawa Timur, Indonesia, 65151

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Rayz UMM Hotel Malang Rayz UMM Hotel is a hotel is located at Lowokwaru. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Rayz UMM Hotel

Jl.Sengkaling no1 jetis Dau malang, Lowokwaru, Malang, Jawa Timur, Indonesia, 65151
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Lobby Rayz UMM Hotel
Lobby 2 Rayz UMM Hotel

Discover More About Rayz UMM Hotel

Planning a trip to Jawa Timur and looking for a comfortable and convenient place to stay? Look no further than the

Rayz UMM Hotel

. This fantastic accommodation offers a welcoming atmosphere and a host of amenities to make your visit truly memorable. Room rates at Rayz UMM Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Rayz UMM Hotel Location

Nestled in the vibrant area of Malang, East Java,

Rayz UMM Hotel

is conveniently situated at Jl.Sengkaling no1 jetis Dau malang, Lowokwaru, Malang, Jawa Timur, Indonesia, 65151. This prime location places you approximately 10 kilometres from the bustling city centre of Malang, offering a peaceful retreat while remaining easily accessible to all the city has to offer. For those relying on public transport, the nearest major transport hub is the Malang Railway Station, which is a short drive away, making it simple to explore the wider region. The atmosphere here is one of relaxed sophistication, perfect for both business travellers and holidaymakers seeking a comfortable base. Imagine stepping out and being greeted by the warm Indonesian air, with the promise of adventure and relaxation just around the corner.

Rayz UMM Hotel Facilities & Services

Facilities for guests at Rayz UMM Hotel are designed to cater to every need, ensuring a pleasant and hassle-free stay.

  • Enjoy a refreshing dip in the outdoor swimming pool, open daily from 7:00 AM to 7:00 PM.
  • Stay active at the well-equipped fitness centre, available from 6:00 AM to 9:00 PM, with no additional fee.
  • Indulge in a rejuvenating experience at the on-site spa, offering various treatments from 10:00 AM to 8:00 PM (charges apply).
  • Families will appreciate the dedicated children's play area, ensuring little ones have plenty of fun.
  • Complimentary Wi-Fi is available throughout the hotel.
  • On-site parking is available for guests, providing secure and convenient access for those travelling by car.

Rayz UMM Hotel Room Types

Discover a range of inviting accommodations with the diverse room types of Rayz UMM Hotel, each designed for comfort and style.

  • Deluxe Room:

    Offering a comfortable space with a city view, these non-smoking rooms are perfect for solo travellers or couples.
  • Superior Room:

    Slightly more spacious than the Deluxe, these rooms also provide a pleasant city view and are strictly non-smoking.
  • Suite:

    For those seeking a little extra luxury, the Suites offer enhanced amenities and a city view, with the option of a bathtub. These are non-smoking rooms.
  • Family Room:

    Ideal for families, these rooms are designed to accommodate multiple guests comfortably and are non-smoking.

All rooms are designated as non-smoking to ensure a fresh and healthy environment for all guests. Please note that pet-friendly accommodations are not available at Rayz UMM Hotel.

Rayz UMM Hotel Dining & Restaurants

Savour delightful culinary experiences at Rayz UMM Hotel, where delicious food and a welcoming ambiance await.

  • Rayz Restaurant:

    The hotel's main dining venue, offering a delectable breakfast buffet from 6:00 AM to 10:00 AM, with an estimated price of AUD $15 per person. For lunch and dinner, enjoy a selection of local and international dishes.
  • Lobby Lounge:

    A relaxed setting for light snacks, coffee, and refreshing beverages, open from 9:00 AM to 10:00 PM.

Rayz UMM Hotel Nearby Attractions and Activities

Explore the wonders surrounding Rayz UMM Hotel with these popular local attractions:

  • Taman Rekreasi Kota Malang (Malang City Recreation Park):

    A beloved green space perfect for a leisurely stroll or family outing.
  • Alun-Alun Kota Malang:

    The central square of Malang, a hub of activity and a great place to experience local life.
  • Jatim Park 1 & 2:

    These popular theme parks offer a variety of entertainment and educational attractions for all ages.
  • Museum Angkut:

    An innovative transportation museum showcasing a diverse collection of vintage vehicles.
  • Batu Secret Zoo:

    Located in the nearby Batu, this zoo is home to a wide array of animal species in beautifully designed enclosures.

If you are looking for other activities around Rayz UMM Hotel, check out the best deals on Traveloka: Recommended activities in Malang!

How to Get to Rayz UMM Hotel from the Airport

Getting to Rayz UMM Hotel is straightforward, with several convenient options available. The airport transfer service of Rayz UMM Hotel can be arranged for a seamless journey. Here's how to get to Rayz UMM Hotel:

  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to Rayz UMM Hotel typically takes around 30-45 minutes, with an estimated cost of AUD $15-20.
  • Ride-hailing Service:

    You can book a ride through a popular ride-hailing service directly from the airport. This offers a convenient and often cost-effective way to reach the hotel.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, you can pre-book a private airport transfer through Rayz UMM Hotel. Contact the hotel directly for rates and to arrange this service.

For more options and to compare prices, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Rayz UMM Hotel

When considering your accommodation in Jawa Timur, Rayz UMM Hotel stands out for its excellent location, comprehensive facilities, and comfortable rooms. Here’s why it’s a top choice:

  • Prime Location:

    Situated in a convenient area of Malang, offering easy access to local attractions and the city centre.
  • Excellent Facilities:

    From a swimming pool and fitness centre to a children's play area, there’s something for everyone.
  • Comfortable Rooms:

    A variety of room types ensure a pleasant stay, whether you're travelling solo, as a couple, or with family.
  • Dining Options:

    Enjoy delicious meals at the on-site restaurant, catering to various tastes.
  • Value for Money:

    With competitive pricing and special offers, Rayz UMM Hotel provides great value.

Discover the best Room availability at Rayz UMM Hotel and start Planning your trip today. For the best rates and a hassle-free experience, consider Booking Rayz UMM Hotel through Traveloka. You can also Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices on Traveloka.

All facilities in Rayz UMM Hotel

Bar, Cafe and Lounge Rayz UMM Hotel
Bar, Cafe and Lounge
Swimming Pool Rayz UMM Hotel
Swimming Pool
Fitness Center Rayz UMM Hotel
Fitness Center
Functional Hall Rayz UMM Hotel
Functional Hall
Common Space Rayz UMM Hotel
Common Space

Food and Drinks

  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast served to the table
  • Breakfast (surcharge)
  • Cafe
  • Dining area
  • Fullboard with non-alcoholic drinks
  • No alcohol
  • Snacks
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Business facilities
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER
  • Projector
  • Business centre
  • Theatre/auditorium

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours
  • Wedding service

Transportation

  • Area shuttle
  • Area shuttle with surcharge
  • Car rental
  • Bus/truck parking
  • Secure parking
  • Valet parking

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Outdoor pool
  • Pool sun loungers
  • TV lounge

Accessibilty

  • Disabled access friendly
  • Accessible parking
  • Accessible path of travel
  • In-room accessibility
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

Family-friendly Facilities

  • Children pool

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Rayz UMM Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Rayz UMM Hotel
157
Number of floors in Rayz UMM Hotel
10
Another facilities in Rayz UMM Hotel
A la carte breakfast, A la carte dinner, A la carte lunch, Restaurant with AC, Bar

Frequently asked questions about Rayz UMM Hotel

What are available facilities at Rayz UMM Hotel?
There are top facilites at Rayz UMM Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Rayz UMM Hotel?
The standard check-in time at Rayz UMM Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Rayz UMM Hotel provide breakfast?
Yes, Rayz UMM Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Rayz UMM Hotel?
Rayz UMM Hotel has a 4.0-star rating.
How many floors does Rayz UMM Hotel have?
Rayz UMM Hotel has 10.
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Rayz UMM Hotel reviews and ratings

8.9
Very Good
From 2,116 reviews
Provided by travellers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.1

People often mention about Rayz UMM Hotel
All
Staff Friendliness (121)
Room Space (112)
Bedroom (110)
Ambiance (109)
Hotel Area (107)
Accessibility (97)
Bathroom (93)
Taste (91)
Family Friendly (90)
Surroundings (87)
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Traveller Reviews Rayz UMM Hotel

Number of reviews per page
20
40
Customer reviews
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Good to stay there. Good ambience.
Find this review helpful?
Accommodation's Reply
05 Jun 2026
To Mrs. C***A, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Our less-than-pleasant experience while staying here was the complimentary dinner and breakfast provided by the hotel. I wasn't the only one who felt the same way; the drinking glasses still smelled unpleasant. Sorry, but it smelled a bit off. Perhaps in the future, they could be more careful; they shouldn't just be clean, but also deodorized. So, when we drank from the small glasses, whether we filled them with juice or tea, the glasses had an unpleasant odor.
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Accommodation's Reply
05 Jun 2026
Dear Mr./Ms. A*S, Thank you for your feedback. We are sorry that your experience did not meet our service standards. We apologize for this incident and have discussed it with the relevant team to improve future services. We are also following up on this matter. We apologize again for any inconvenience. We sincerely hope to have the opportunity to welcome you back again with better service. Sincerely, Yanuar Arifien, Hotel Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is my umpteenth time staying at Rayz UMM, and I've always received excellent service. The staff is friendly, the environment is clean, and the food is delicious. It's simply fantastic.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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T***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
The implementation of housekeeping SOPs needs to be reviewed to ensure the suitability between operational procedures and guest comfort aspects, especially regarding housekeeping activities carried out while guests are still in the room.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. T*I, Thank you for your feedback. We are sorry that your experience did not meet our service standards. We apologize for this incident and have discussed it with the relevant team to improve in the future, and we are following up on this matter. We apologize again for any inconvenience. We hope to have the opportunity to welcome you back again with better service. Good People - Good Places - Rayz The Moment. Sincerely, Yanuar Arifien, Hotel Manager
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S***l
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Easy access and staff friendly
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Accommodation's Reply
02 Jun 2026
To Mr. S***L, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager
Arif F.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place to stay and relax. Will come back next time
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Accommodation's Reply
02 Jun 2026
Dear Mr. Arif E., Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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d***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
It was very impressive, especially when we got a surprise dinner, so we didn't have to go out to find food that night, we could just rest.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Mr. D*N, Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The staff is very friendly, the rooms are clean.
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Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. D*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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Intan G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room is spacious, clean, the place is comfortable, the staff is friendly, the check-in and checkout process is very fast.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Mr. Intan Gee, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and helpful. The atmosphere is comfortable and serene, and the property is very clean. Parking is safe, spacious, and secure.
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. S*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
A hotel located on the Malang-Batu highway with a pleasant atmosphere and views, but quite far from the city center. The bedrooms are spacious and comfortable, and the amenities and service are quite good.
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. R*A, Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Located in the middle between the city center of Malang and Batu, it is perfect if you want to vacation in Malang.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. N*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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l***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Overall recommended, only the car parking area needs to be expanded.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. I*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifien, Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Love this hotel, choose the villa type, there is a private hot spring pool, living room, kitchen, really feel at home.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room is comfortable and not cramped, clean too
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff are friendly and kids friendly, making it a very comfortable holiday close to Batu's tourist attractions and culinary center.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. Y*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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p***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The service, infrastructure, food are the best, everything is satisfying.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. P*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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M IQBAL Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
This is the best 4-star hotel I've ever stayed at in Malang. The rooms are large, the amenities are more complete than other 4-star hotels, and the staff are incredibly friendly.
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1 people find it helpful
Accommodation's Reply
07 Apr 2026
Dear Mr. M. Iqbal C., Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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v***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
I stayed in a deluxe room, which was quite spacious and comfortable. The soundproofing from the neighbors and the hallway was also excellent. Breakfast was okay, but during my two-night stay, it remained the same, lacking variety.
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1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Mr./Ms. V*O, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
its good placeeeeeeee good ambience good location
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Accommodation's Reply
31 Jan 2026
To Mr. A***A, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager
Number of reviews per page
20
40

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Lobby 4 Rayz UMM Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 2,116 reviews
Provided by travellers on
Cleanliness

9.1

Room Comfort

9.1

Meal

8.8

Location

9.0

Service and Facilites

9.1

People often mention about Rayz UMM Hotel
All
Staff Friendliness (121)
Room Space (112)
Bedroom (110)
Ambiance (109)
Hotel Area (107)
Accessibility (97)
Bathroom (93)
Taste (91)
Family Friendly (90)
Surroundings (87)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Rayz UMM Hotel

Number of reviews per page
20
40
Customer reviews
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
Good to stay there. Good ambience.
Find this review helpful?
Accommodation's Reply
05 Jun 2026
To Mrs. C***A, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager
A***s
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
Our less-than-pleasant experience while staying here was the complimentary dinner and breakfast provided by the hotel. I wasn't the only one who felt the same way; the drinking glasses still smelled unpleasant. Sorry, but it smelled a bit off. Perhaps in the future, they could be more careful; they shouldn't just be clean, but also deodorized. So, when we drank from the small glasses, whether we filled them with juice or tea, the glasses had an unpleasant odor.
Read More
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See original
Find this review helpful?
Accommodation's Reply
05 Jun 2026
Dear Mr./Ms. A*S, Thank you for your feedback. We are sorry that your experience did not meet our service standards. We apologize for this incident and have discussed it with the relevant team to improve future services. We are also following up on this matter. We apologize again for any inconvenience. We sincerely hope to have the opportunity to welcome you back again with better service. Sincerely, Yanuar Arifien, Hotel Manager
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This is my umpteenth time staying at Rayz UMM, and I've always received excellent service. The staff is friendly, the environment is clean, and the food is delicious. It's simply fantastic.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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T***i
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Staycation
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6.8
/10
Reviewed 2 week(s) ago
The implementation of housekeeping SOPs needs to be reviewed to ensure the suitability between operational procedures and guest comfort aspects, especially regarding housekeeping activities carried out while guests are still in the room.
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Accommodation's Reply
02 Jun 2026
Dear Mr./Ms. T*I, Thank you for your feedback. We are sorry that your experience did not meet our service standards. We apologize for this incident and have discussed it with the relevant team to improve in the future, and we are following up on this matter. We apologize again for any inconvenience. We hope to have the opportunity to welcome you back again with better service. Good People - Good Places - Rayz The Moment. Sincerely, Yanuar Arifien, Hotel Manager
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S***l
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9.7
/10
Reviewed 4 week(s) ago
Easy access and staff friendly
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Accommodation's Reply
02 Jun 2026
To Mr. S***L, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager
Arif F.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good place to stay and relax. Will come back next time
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Accommodation's Reply
02 Jun 2026
Dear Mr. Arif E., Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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d***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
It was very impressive, especially when we got a surprise dinner, so we didn't have to go out to find food that night, we could just rest.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Mr. D*N, Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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D***i
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Staycation
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8.5
/10
Reviewed 8 week(s) ago
The staff is very friendly, the rooms are clean.
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Accommodation's Reply
20 Apr 2026
Dear Mr./Ms. D*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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Intan G.
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The room is spacious, clean, the place is comfortable, the staff is friendly, the check-in and checkout process is very fast.
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1 people find it helpful
Accommodation's Reply
14 Apr 2026
Dear Mr. Intan Gee, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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S***a
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Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly and helpful. The atmosphere is comfortable and serene, and the property is very clean. Parking is safe, spacious, and secure.
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. S*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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R***a
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Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 10 week(s) ago
A hotel located on the Malang-Batu highway with a pleasant atmosphere and views, but quite far from the city center. The bedrooms are spacious and comfortable, and the amenities and service are quite good.
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Accommodation's Reply
14 Apr 2026
Dear Mr./Ms. R*A, Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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N***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
Located in the middle between the city center of Malang and Batu, it is perfect if you want to vacation in Malang.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. N*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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l***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Overall recommended, only the car parking area needs to be expanded.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. I*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifien, Hotel Manager
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Love this hotel, choose the villa type, there is a private hot spring pool, living room, kitchen, really feel at home.
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The room is comfortable and not cramped, clean too
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Accommodation's Reply
07 Apr 2026
Dear Valued Guest, Thank you for your kind review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The staff are friendly and kids friendly, making it a very comfortable holiday close to Batu's tourist attractions and culinary center.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. Y*A, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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p***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The service, infrastructure, food are the best, everything is satisfying.
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Accommodation's Reply
07 Apr 2026
Dear Mr./Ms. P*I, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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M IQBAL Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
This is the best 4-star hotel I've ever stayed at in Malang. The rooms are large, the amenities are more complete than other 4-star hotels, and the staff are incredibly friendly.
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1 people find it helpful
Accommodation's Reply
07 Apr 2026
Dear Mr. M. Iqbal C., Thank you for your positive review. Your compliments are a great inspiration to all our staff in maintaining the quality of our service. We hope to welcome you back to Reyz Umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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v***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
I stayed in a deluxe room, which was quite spacious and comfortable. The soundproofing from the neighbors and the hallway was also excellent. Breakfast was okay, but during my two-night stay, it remained the same, lacking variety.
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1 people find it helpful
Accommodation's Reply
05 Mar 2026
Dear Mr./Ms. V*O, Thank you for your positive review. Your compliments encourage our entire team to continue striving to maintain the quality of our service. We hope to welcome you back to Rayz umm Malang Hotel again. Sincerely, Yanuar Arifeen, Hotel Manager
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
its good placeeeeeeee good ambience good location
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Accommodation's Reply
31 Jan 2026
To Mr. A***A, Thank you for the positive review you submitted. Your appreciation is a motivation for our entire team to continue to maintain the quality of service. We look forward to the opportunity to welcome you back at Rayz UMM Hotel Malang. Sincerely, Yanuar Arifien Hotel Manager
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