Does The Margo Hotel have parking?

Yes, The Margo Hotel does offer on-site parking. We recommend confirming with the hotel in case a parking space request needs to be added to your booking.

Does The Margo Hotel have a swimming pool?

Yes, The Margo Hotel does have a swimming pool

What do past guests say about The Margo Hotel?

Traveloka users who have stayed at The Margo Hotel have praised its Cleanliness, Room Comfort, Location.

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The Margo Hotel

Name: The Margo Hotel
Address: Jalan Margonda Raya No.358 , Margonda, Depok, Jawa Barat, Indonesia, 16423, Jalan Margonda Raya No.358, Jawa Barat, 16423, Indonesia
Rating: 8.7

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8.7

/10

Very Good

9,007 reviews

What Guests Say About Their Stay

Verified Traveler

10.0

/ 10

Best hotel in Depok, easy access to UI, comfortable, complete facilities, close to shopping centers but does not make noise in the room.

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f***a

9.7

/ 10

The ambiance is good, staff also helpful and it's so much easier if you want to hang out because the hotel is connected with Margo City Mall.

Verified Traveler

10.0

/ 10

Great hospitality, thank you for making my daughter's birthday extra special ^^

Feybe B. I.

10.0

/ 10

Best hotel... everything is good... thank you for the friendly service...

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S***n

10.0

/ 10

The Margo Hotel offers an unforgettable experience. Its facilities and food are excellent, and it offers easy access to Margo City.

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In the Area

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Jalan Margonda Raya No.358 , Margonda, Depok, Jawa Barat, Indonesia, 16423

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

The Margo Hotel is a hotel is located at Margonda. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.

CleanAccommodation

CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more

Frequent Disinfection

Staff Trained in Health Protocol

Temperature Check

What's around The Margo Hotel

Jalan Margonda Raya No.358 , Margonda, Depok, Jawa Barat, Indonesia, 16423

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Discover More About The Margo Hotel

The Margo Hotel: Your Gateway to West Java's Charms

Welcome, Australian travellers, to The Margo Hotel, a premier accommodation choice nestled in the heart of Jawa Barat, Indonesia. If you're dreaming of a getaway that blends modern comfort with local flavour, look no further. The Margo Hotel offers a welcoming base for exploring the vibrant culture and stunning landscapes of West Java. We understand what makes a stay truly memorable, from crisp, cool air-conditioning to a satisfying start to your day, and The Margo Hotel is designed with your comfort and convenience in mind. Rates at The Margo Hotel start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of The Margo Hotel

Located in the bustling city of Depok, The Margo Hotel boasts a prime position at Jalan Margonda Raya No.358 , Margonda, Depok, Jawa Barat, Indonesia, 16423. This strategic location places you within easy reach of the city's pulse, yet offers a tranquil retreat after a day of exploration. Depok itself is a dynamic area, known for its lively atmosphere and proximity to educational institutions and commercial hubs. For those arriving from afar, the hotel is conveniently situated with access to major transport links, making your journey to and from The Margo Hotel seamless. The surrounding neighbourhood offers a taste of local life, with opportunities to discover authentic Indonesian cuisine and experience the warmth of the community. Whether you're here for business or leisure, the accessibility of The Margo Hotel ensures you can make the most of your time in Jawa Barat.

Guest Facilities and Services at The Margo Hotel

Guest facilities at The Margo Hotel are designed to enhance your stay and provide a home away from home. We pride ourselves on offering a comprehensive range of services to cater to every need. Travellers will appreciate the availability of excellent breakfast options, ensuring a delicious start to your day, much like the café culture you enjoy back home. For those who need to stay connected, complimentary Wi-Fi is available throughout the property. A 24-hour front desk is staffed by friendly and knowledgeable personnel, ready to assist you with any queries or requests, ensuring peace of mind at any hour. Secure luggage storage is also available, allowing you to explore freely without the burden of your bags. While we strive to provide a comfortable and convenient experience, please contact the hotel directly for current prices and business hours for specific services.

Room Information and Stay Experience at The Margo Hotel

The Margo Hotel offers a variety of rooms designed to suit different preferences and travel needs. The Room types of The Margo Hotel are thoughtfully appointed to ensure a restful and rejuvenating experience. Each room is equipped with modern climate control systems, guaranteeing a comfortable temperature regardless of the external weather. You can expect clean, well-maintained spaces with comfortable bedding, promising a good night's sleep. The bathrooms are also kept to a high standard of cleanliness, providing a refreshing environment. While we don't specify exact room sizes or names here, the focus is always on providing a comfortable and pleasant stay for all our guests.

Recommended Nearby Dining and Cafes around The Margo Hotel

Depok is a culinary hotspot, and The Margo Hotel is perfectly situated to let you dive into its vibrant food scene. You'll find a fantastic array of local eateries, charming cafes, and bustling food markets just a stone's throw away. Whether you're craving a hearty Indonesian breakfast, a quick and delicious lunch, or a relaxed coffee break, the options are plentiful. Many local establishments offer a taste of authentic regional dishes, and the coffee culture here is strong, with many cafes serving up expertly brewed local beans. Exploring the neighbourhood will undoubtedly lead you to some delightful culinary discoveries, mirroring the joy of finding a great brunch spot or a hidden gem café.

Popular Attractions and Activities near The Margo Hotel

The Margo Hotel's location in Depok provides easy access to a variety of attractions and activities that showcase the best of Jawa Barat. Explore the natural beauty of the nearby botanical gardens, a perfect spot for a leisurely stroll and to connect with nature. Immerse yourself in local culture by visiting traditional markets, where you can find unique handicrafts and local produce. For a dose of history and architecture, discover the significant landmarks and heritage sites scattered throughout the region. Enjoy the vibrant atmosphere of local community centres and public spaces, offering a glimpse into daily Indonesian life. If you're seeking adventure, consider a trip to nearby natural reserves or scenic viewpoints for breathtaking vistas. If you are looking for other activities around The Margo Hotel, check out the best deals on Traveloka: Recommended activities in Depok!

How to Get to The Margo Hotel from the Airport

Getting to The Margo Hotel from the airport is straightforward, with several convenient options available. For those arriving at the nearest major airport, you can opt for the airport link train, which provides a direct and efficient connection to the city centre, from where you can take a short taxi or rideshare service to the hotel. Alternatively, airport shuttle buses operate regularly, offering a comfortable and cost-effective way to reach Depok. Public metered taxis are readily available at the airport terminals, providing a door-to-door service. For added flexibility, rideshare services are also a popular choice. The Airport transfer service of The Margo Hotel can be easily arranged through these various modes of transport, ensuring a smooth journey. Understanding How to get to The Margo Hotel is key to a stress-free arrival.

Summary of Why You Should Choose The Margo Hotel

The Margo Hotel stands out as an excellent choice for Australian travellers seeking comfort, convenience, and a genuine Indonesian experience. Its prime location in Depok offers easy access to local attractions and transport links. The hotel's commitment to providing friendly service, comfortable accommodations with excellent climate control, and a welcoming atmosphere ensures a memorable stay. * **Prime Location:** Situated in the vibrant city of Depok, Jawa Barat. * **Comfortable Accommodations:** Well-appointed rooms with effective climate control. * **Convenient Services:** Helpful 24-hour front desk and essential amenities. * **Local Immersion:** Proximity to dining, cafes, and cultural experiences. Ready to experience the best of Jawa Barat? Check room availability at The Margo Hotel and Book The Margo Hotel today through Traveloka for a seamless booking process. Book budget hotels in Jawa Barat and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in The Margo Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
24-hour security
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
24-hour Receptionist

General

AC
Reception hall
Banquet
Connecting rooms
Swimming pool
Smoking area

In-room Facilities

Cable TV
Desk
Hairdryer
Refrigerator
Shower
TV

Nearby Facilities

ATM/Banking
Beauty salon
Gift shop
Grocery
Hair salon
Supermarket

Business Facilities

Business center
Meeting facilities
Photocopier
Projector

Food and Drinks

Buffet breakfast

Connectivity

LAN Internet

Accessibilty

Wheelchair accessible

Shuttle Service

Airport transfer (surcharge)

Accommodation Policy & General Information in The Margo Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals IDR 500.000. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
Following health protocol, swimming pool and gym is temporary closed.Restaurant available only for take away and Breakfast will be delivered to the room.
Vaccine certificate or Antigen/PCR result is required to entry the Hotel start from August 17th 2021

Deposit

Deposit IDR 500,000 is required upon check-in. The accommodation accepts cash and debit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Margo Hotel	285
Number of floors in The Margo Hotel	18
Another facilities in The Margo Hotel	Coffee shop, 24-hour room service, Room service, Safety deposit box, WiFi in public area

Frequently asked questions about The Margo Hotel

What are available facilities at The Margo Hotel?

There are top facilites at The Margo Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Margo Hotel?

The standard check-in time at The Margo Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

Does The Margo Hotel provide breakfast?

Yes, The Margo Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Margo Hotel?

The Margo Hotel has a 4.0-star rating.

How many floors does The Margo Hotel have?

The Margo Hotel has 18.

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The Margo Hotel reviews and ratings

Overall Ratings & Reviews The Margo Hotel

Traveloka (8,872)

Other sources (135)

8.8

Very Good

From 8,872 reviews

Provided by travellers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.8

People often mention about The Margo Hotel

All

Staff Friendliness (197)

Bedroom (183)

Ambiance (175)

Room Space (175)

Accessibility (171)

Hotel Area (171)

Surroundings (169)

Bathroom (163)

Variety (163)

Family Friendly (156)

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Traveller Reviews The Margo Hotel

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Customer reviews

G***A

Staycation

9.6

/10

Reviewed 1 week(s) ago

The table for breakfast on the outside is not clean, full of dust.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you very much for taking the time to provide direct feedback regarding breakfast at Restaurant de Marco. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of the outdoor dining area. The dusty tables certainly diminished your breakfast experience, and this is not the standard of cleanliness we expect. We have followed up on your feedback directly with the restaurant operations and housekeeping teams to increase the frequency of cleaning (more frequent wiping) in the outdoor area, especially as dust accumulation and ventilation in open spaces require extra attention. We greatly appreciate your correction and attention to improving the quality of our service. My entire team and I are committed to making the breakfast area even cleaner and more comfortable for your next visit. Sincerely, Bay Sjahfendi, General Manager

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Verified Traveler

10.0

/10

Reviewed 1 week(s) ago

Best hotel in Depok, easy access to UI, comfortable, complete facilities, close to shopping centers but does not make noise in the room.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you so much for your excellent rating and detailed review of your experience at The Marco Depok Hotel. We are incredibly proud and grateful that you have rated us as the best hotel in Depok. Our convenient location to the University of Indonesia (UI) and direct connection to Marco City Shopping Mall, while maintaining tranquility and soundproofing in our rooms (soundproofing), is a standard of comfort and privacy that we always prioritize for all our guests. It is a special pleasure for us to know that the combination of comfortable rooms, comprehensive amenities, and a peaceful atmosphere perfectly supports your relaxation and activities. This compliment motivates our entire team to continue striving to maintain the quality of our facilities and friendly service. My entire team and I hope to welcome you back to The Marco Depok Hotel on your next visit! Sincerely, Bai Sjahfendi, General Manager

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Budi S.

Business

10.0

/10

Reviewed 2 week(s) ago

The friendly service of the hotel staff and the very strategic location of the hotel make us want to come back here again and we will make The Margo Hotel our main destination every time we come to Depok.

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Accommodation's Reply

21 Sep 2026

Dear Mr. Budi S., Thank you so much for your warm compliments and trust in The Marco Depoque Hotel. We are honored and delighted to hear that our excellent location and friendly service from all our staff have left a lasting impression, making our hotel your preferred destination every time you visit Depoque. Your continued return is our deepest appreciation and an endless joy for us. This trust is a great encouragement to our entire team to maintain our high standards of friendly service, cleanliness, and delicious food on every future visit. My entire team and I look forward to welcoming you back to your second home, The Marco Depoque Hotel! Sincerely, Bai Sjahfendi, General Manager

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Verified Traveler

10.0

/10

Reviewed 2 week(s) ago

Best hotel in Depok, close to UI, good service, good food.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you so much for your wonderful review of your experience with us. We are incredibly proud and grateful that you have entrusted The Marco Depok Hotel to be the best hotel in Depok. Our excellent location, near the University of Indonesia (UI) and directly connected to the shopping mall, combined with the friendly service from all our staff and delicious cuisine, is our core commitment to ensuring the satisfaction of every guest. Your kind compliment is a true encouragement and motivation for our entire team, from the service staff and housekeeping team to the kitchen staff, enabling us to continue striving to maintain and improve the highest quality standards in all aspects. My entire team and I hope to welcome you back to The Marco Depok Hotel again on your next special visit! Sincerely, Bai Sjahfendi, General Manager

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Teguh h.

9.7

/10

Reviewed 2 week(s) ago

I've stayed here twice, I really like it.

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Accommodation's Reply

21 Sep 2026

Dear Ms. Avie J., Thank you so much for taking the time to share your wonderful experience with us at Hotel Marco Depoque. We are honored and delighted to learn that this is your second visit and that you have always enjoyed your stay with us. Your continued trust as a loyal guest is a testament to our deepest gratitude and is the greatest encouragement for our entire team. This trust reflects our commitment to maintaining the cleanliness of your rooms, the warmth of our service, and the deliciousness of our cuisine for every visit you may make in the future. My entire team and I look forward to welcoming you back to your second home, Hotel Marco Depoque! Sincerely, Bai Sjahfendi, General Manager

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R***d

Leisure

10.0

/10

Reviewed 2 week(s) ago

The hotel staff was very friendly and very helpful with what we needed.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your experience at The Marco d'Epoque. We are delighted to hear that you felt the warm welcome and the responsiveness of our staff in assisting you with all your needs throughout your stay. Our sincere, attentive, and problem-solving-focused service reflects our core commitment to making every guest feel cared for and valued. Your compliments are a great inspiration to our entire team at every level to continue maintaining the highest standards of service. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit! Sincerely, Bai Sjahfendi, General Manager

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A***y

Staycation

10.0

/10

Reviewed 3 week(s) ago

Nice 4 star hotel and nice experience to stay there.

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Accommodation's Reply

21 Sep 2026

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your stay at The Marco d'Epoque. We are truly appreciative and delighted to receive your positive feedback. As a 4-star hotel, our core mission and commitment is to provide every guest with a high-quality and memorable experience, which we always uphold. Your kind compliments are a great inspiration to our entire team, from reception and housekeeping to food and beverage and management, motivating us to consistently strive for the best service and comfortable facilities. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit! Sincerely, Bai Sjahfendi, General Manager

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S***a

Leisure

9.6

/10

Reviewed 4 week(s) ago

It's definitely good because you just have to walk to the Margonya Mall and then cross over to Detos Ama Pocin. It's easy to access anyway, the staff is also friendly.

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Accommodation's Reply

04 Sep 2026

Dear Valued Guest, Thank you very much for your kind feedback regarding Deborah Margot Hotel. We are delighted to hear that you enjoyed your comfortable stay. Our hotel is ideally located, offering easy access to Margot town and close to Deborah Place and Pondok China Railway Station, making it easy to participate in various activities. We are pleased that you appreciated the warmth and hospitality of our staff. Providing the best possible hospitality and service to all our guests is always our top priority. Your feedback is a great encouragement to all our staff, and we will continue to strive to provide friendly, high-quality service and a comfortable stay. We sincerely hope you will return to Deborah Margot Hotel in the future. All of our staff look forward to welcoming you back again. Thank you, General Manager, Sharfendi

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M***i

10.0

/10

Reviewed 4 week(s) ago

Comfortable, close to the mall, delicious food.

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Accommodation's Reply

04 Sep 2026

Dear Valued Guest, Thank you so much for taking the time to write such a wonderful review about your stay at The Marco d'Epoque. We are delighted to hear that you felt comfortable during your stay, appreciated the convenient location near the shopping mall, and enjoyed our delicious cuisine. It is a joy for our entire team that the comfort of your rooms, convenient access, and the quality of our food contributed to such a pleasant experience. Your compliments are a great encouragement to our housekeeping, front desk, and food and beverage teams in consistently maintaining the highest standards of service and food quality. My entire team and I hope to welcome you back to The Marco d'Epoque on your next stay. Sincerely, Bai Sjahfendi, General Manager

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Dwi R.

Business

9.4

/10

Reviewed 5 week(s) ago

Spacious room with great access to the town.

1 people find it helpful

Accommodation's Reply

04 Sep 2026

Dear Dwi R, Thank you very much for taking the time to share your review regarding your stay at The Margo Hotel Depok. We are delighted to hear that you enjoyed our spacious rooms and appreciated our strategic location with convenient access around the town. Knowing that the generous layout of your room and our seamless connectivity contributed to a comfortable, hassle-free stay brings great joy to our entire team. Providing our guests with ample space to unwind alongside effortless access to local destinations is always a top priority for us. Your kind feedback serves as wonderful encouragement for all of us to keep delivering high standards of quality and comfort. My team and I look forward to the pleasure of welcoming you back to The Margo Hotel Depok on your next trip! Warmest regards, Bay Sjahfendi General Manager

Muhammad I.

Staycation

8.8

/10

Reviewed 5 week(s) ago

A pleasant hotel, it's just a pity we didn't stay there for long.

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Accommodation's Reply

04 Sep 2026

Dear Mr. Muhammad I, Thank you very much for taking the time to write such a wonderful review about your experience at The Marco Depoque. We are delighted to hear that you enjoyed your stay and found our hotel to be a memorable place to stay. Although your stay was short, we are proud to have made a positive and memorable first impression on you. We sincerely hope that you will have more time in the future so that you can fully enjoy all the facilities, the comfort of the rooms, and our delicious cuisine. My entire team and I look forward to welcoming you back to The Marco Depoque again for a longer and more memorable stay. Sincerely, Bai Sjahfendi, General Manager

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J***o

Staycation

8.5

/10

Reviewed 5 week(s) ago

It was a very pleasant stay here. The staff was friendly, the rooms were clean, and the food was delicious.

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Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Thank you very much for taking the time to share your positive review about your experience at The Marco d'Epoque. We are delighted to hear that you enjoyed your stay with us, and we are also pleased that you were satisfied with the friendliness of our staff, the cleanliness of your room, and the food we served. Friendly service, meticulous cleanliness, and delicious cuisine are our constant commitments for the comfort and satisfaction of all our guests. Your compliments are an encouragement to our entire team in maintaining the highest quality standards. My entire team and I hope to welcome you back to The Marco d'Epoque on your next visit. Sincerely, Bai Sjahfendi, General Manager

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Elyda A. N.

Staycation

9.7

/10

Reviewed 5 week(s) ago

The check-in process was easy and the staff were very informative about hotel activities and the price of breakfast vouchers, which can be cheaper if purchased at the reception rather than directly at the restaurant. Those who bring additional people for breakfast, which is only for two people, are definitely welcome to take this option. The room was clean and the AC was super cold. No complaints about the room. It was really good. Access to Margocity Mall was also convenient and easy. The staff were very friendly and helpful. If you want to escape from home in Depok and change the atmosphere again, definitely go to Margo Hotel. Great job, you guys, and thanks for an amazing stay experience.

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Accommodation's Reply

21 Aug 2026

Dear Ms. Elida A.N., Thank you very much for your review of the Margot de Bois Hotel. We are delighted to hear that your check-in was smooth and that the staff's advice on hotel activities and breakfast voucher selection was very helpful. We are glad that this information made it easier for you to choose your preferred breakfast during your stay. Furthermore, we are very happy that you were satisfied with the cleanliness of your room, the comfortable air conditioning, and the easy access to the Margot Town shopping center. Your compliments regarding the service and assistance from the staff are a great encouragement to our team and will motivate us to continue providing meticulous and attentive service in the future. Thank you for considering the Margot de Bois Hotel as the perfect place to escape the hustle and bustle of everyday life and enjoy the beautiful views of Margot. 😊 We are very glad that you enjoyed your stay at our hotel. Your compliments are a great encouragement to our team to strive for the best service and your satisfaction. We hope to welcome you back again. Thank you. Sincerely, General Manager, By Charfendi Co., Ltd.

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Syahbandi P.

Staycation

9.6

/10

Reviewed 6 week(s) ago

This time, I was a bit disappointed because: 1. When I asked for help because I couldn't log in to my Netflix account, they said someone would help, but no one showed up until I checked out. 2. When I asked for parking, they said it was free because I'd provided my license plate at check-in, but when I checked out, I was actually charged Rp 70,000.

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Accommodation's Reply

21 Aug 2026

Dear Mr. P. Shabandi, Thank you for taking the time to share your feedback and suggestions regarding your stay at Margo Depok Hotel. We apologize for any inconvenience caused and for the fact that your expectations were not met. We apologize again for two areas that need improvement. Regarding your question about Netflix user information, we received your inquiry and informed you that staff could assist you, but we were unable to contact you immediately. We apologize for this; it is not our standard hotel service, and we will use this as a benchmark to improve our handling and follow-up of customer inquiries in the future. We apologize again for the error in the parking information. If we had verified the parking registration information using the correct license plate number during check-in, you would not have been charged 70,000 Rupiah for parking upon check-out. We understand this caused considerable inconvenience, as we had informed you in advance that parking was free. Thank you very much for your valuable feedback. We will work with the relevant departments to create a more efficient and comprehensive system for communication, data recording, and customer follow-up. Thank you very much for choosing Margo Depok Hotel. We will do our best to provide even better service on your next stay. Thank you again, General Manager, Shabandi

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A***u

9.7

/10

Reviewed 6 week(s) ago

For those who are looking for a better vacation, it's considered an expensive one... hee. The app price is 1.1 million rupiah. Two days of swimming, two days of shopping, and a free 30-minute Timezone ticket. The playground isn't very well-equipped for those bringing children, just pillows and dolls. A slide and balls would be more kid-friendly.

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1 people find it helpful

Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Thank you very much for taking the time to share your experience staying at The Marco d'Epoque. We are delighted to hear that you enjoyed the various activities during your stay, such as swimming, visiting Marco City Mall, and using the complimentary Timezone pass. We hope these amenities and benefits provided a memorable and valuable experience for you and your family. Furthermore, we greatly appreciate your feedback regarding the children's playground facilities. We understand that a well-equipped play area is very important, especially for guests with children. We will forward your suggestions for adding slides, a ball pit, and other play facilities to the relevant team for evaluation, in order to make our children's play area even more complete and child-friendly. Thank you for your trust and feedback. We look forward to welcoming you and your family back to The Marco d'Epoque again for an even more memorable stay. Sincerely, Bai Sjahfendi, General Manager

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B***i

Business

7.7

/10

Reviewed 6 week(s) ago

Because non-smoking rooms were out of stock, we were given a smoking room. Despite being cleaned and ozonized, the strong smell of cigarettes remained.

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Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Thank you very much for taking the time to share your review and feedback regarding your experience at The Marco d'Epoque. We apologize for the inconvenience you experienced due to our inability to provide you with a non-smoking room during your stay, resulting in you being assigned a smoking room. We understand that although the room was cleaned and disinfected with ozone, the lingering cigarette smell may have affected your comfort throughout your stay. We greatly appreciate your feedback and will forward it to the relevant team for evaluation, particularly regarding the quality and efficiency of the process for managing smoking rooms before allocating them to guests. We understand that room comfort is a crucial part of the guest experience. We hope to be able to provide rooms that better meet your needs and expectations in the future. My entire team and I look forward to welcoming you back to The Marco d'Epoque and providing you with an even more comfortable experience on your next stay. Sincerely, Bai Sjahfendi, General Manager

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D***i

Business

10.0

/10

Reviewed 6 week(s) ago

Comfortable, quiet & pleasant hotel, big and recommended.

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Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Thank you very much for taking the time to share your positive review about your experience at The Marco d'Epoque. We are delighted to hear that you felt comfortable, relaxed, and enjoyed the pleasant atmosphere during your stay at our hotel. We greatly appreciate your evaluation of the hotel's comprehensive facilities and your feedback. Creating a comfortable, relaxing, and pleasant atmosphere is our commitment, and we always prioritize providing the best possible experience for all our guests. Your compliments and feedback are an encouragement to our entire team in consistently maintaining the highest quality standards. My entire team and I look forward to welcoming you back to The Marco d'Epoque on your next visit. Sincerely, Bai Sjahfendi, General Manager

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Ruin F. H.

10.0

/10

Reviewed 6 week(s) ago

Best option in Depok, direct access to the mall.

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1 people find it helpful

Accommodation's Reply

21 Aug 2026

Dear Mr. Ruin F. H., Thank you very much for taking the time to share your positive review about your experience at The Margo Hotel Depok. We are delighted to know that you rated The Margo Hotel as one of the best choices in Depok and that you appreciated the convenient direct access to Margo City Mall. Our excellent location and direct access to the mall are our strengths, ensuring comfort and enjoyment for all guests. Your compliments are an encouragement to our entire team to always maintain the highest quality service and facilities for our guests. My entire team and I hope to welcome you back to The Margo Hotel Depok on your next visit. Sincerely, Bay Sjahfendi, General Manager

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Jimmy S.

10.0

/10

Reviewed 6 week(s) ago

Everything was great, but one thing really disappointed me. I booked a room for my in-laws' birthday and asked for a surprise cake (I'd already written a special request in the app and spoken directly with receptionist Ari), and they agreed. But by the time I checked out, the cake wasn't there. If I'd known that, I would have ordered a cake from outside the hotel 😭

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Accommodation's Reply

21 Aug 2026

Dear Mr. Jimmy S., Thank you very much for taking the time to share your review and experience staying at The Marco d'Epoque. We are delighted to hear that you were satisfied with your overall stay. However, we understand your disappointment regarding your request for a surprise birthday cake for your in-laws' parents, which you requested through the application and directly with Ari at reception. We are very sorry that although our team processed your request, the surprise cake you expected was not available upon check-out. Furthermore, this was a very special family moment for you. We understand that if you had known from the outset that this request could not be fulfilled, you would have had the opportunity to bring a cake from outside the hotel. This feedback is very concerning for us. We will reassess the coordination and recording of special requests between departments to prevent such incidents from happening again, especially requests related to celebrations and special moments for guests. We are very grateful that you trusted The Marco d'Epoque to be a part of your family celebration, and we apologize that we were unable to provide you with an experience that met your expectations this time. I and the entire team sincerely hope to welcome you back to The Marco d'Epoque again and provide you with a better experience next time. Sincerely, Bai Sjahfendi, General Manager

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Verified Traveler

8.5

/10

Reviewed 6 week(s) ago

The hotel staff was very friendly, it was clean, and it had direct access to the mall. My only complaint is that the food wasn't very good, with many of the dishes being bland. Hopefully, this can be improved.

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Accommodation's Reply

21 Aug 2026

Dear Valued Guest, Thank you very much for taking the time to share your review and feedback regarding your experience at The Marco Deposite. We are delighted to hear that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, and the convenient access to Marco City Shopping Mall. These are aspects of comfort that we always prioritize for all our guests. However, we apologize if the quality and taste of the food we served did not meet your expectations, particularly some dishes that felt bland or lacking flavor. This feedback is very important to us, and we will forward it to our Food and Beverage team to use in our evaluation to improve the consistency of taste and quality of our food. Thank you for your feedback. We hope to provide you with a better dining experience on your next visit. My entire team and I look forward to welcoming you back to The Marco Deposite again. Sincerely, Bai Sjahfendi, General Manager

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