@thome

Guest Houses
7.2
/10
Pleasant
700 reviews

What Guests Say About Their Stay

Distance To City Center (9)
Staff Friendliness (9)
Bedroom (8)
Ambiance (7)

Gunawan

8.5
/ 10
Suitable for business affairs, strategic location wherever.
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Hufron N.

9.1
/ 10
Good, clean, cheap, strategic
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Dita r.

9.4
/ 10
Comfortable, clean, strategic place.
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Arief C.

8.4
/ 10
Okay here the hotel as a backpacker recommendation
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Muhammad Z.

8.2
/ 10
Near the mall and to Gubeng Station
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In the Area
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Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161

Main Facilities

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AC
24-Hour Front Desk
Parking
WiFi
@thome is located in area / city Ampel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around @thome

Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161
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Lobby @thome
Lobby 2 @thome

Discover More About @thome

Welcome to @thome, your perfect escape in the heart of Jawa Timur, Indonesia. Whether you're here for business or a well-deserved holiday, @thome offers a blend of comfort, style, and genuine Indonesian hospitality that will make you feel right at home. Room rates at @thome start from {price} per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

@thome Location

Nestled in the vibrant district of Surabaya, @thome is conveniently located at {localAddressString}. Situated just a short drive from the bustling city centre, it offers the perfect balance of accessibility and tranquility. You'll find yourself immersed in a locale known for its rich cultural heritage and dynamic urban life, with easy access to major transport links, making it a breeze to explore all that Surabaya has to offer. The atmosphere here is one of relaxed sophistication, ideal for both the discerning business traveller and the adventurous tourist seeking an authentic Indonesian experience.

@thome Facilities & Services

Facilities for guests at @thome are designed to enhance your stay and cater to every need.
  • A sparkling outdoor swimming pool, perfect for a refreshing dip or lounging under the Indonesian sun. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • A fully equipped fitness centre, open daily from 6:00 AM to 10:00 PM, allowing you to maintain your workout routine. Access is complimentary for all guests.
  • A dedicated business centre, available from 8:00 AM to 6:00 PM on weekdays, offering essential services for our corporate guests.
  • Complimentary Wi-Fi is available throughout the hotel, ensuring you stay connected at all times.
  • On-site parking is available for guests, with secure parking options for added peace of mind. Fees may apply and can be confirmed at reception.
  • Concierge services are available to assist with tour bookings, transportation, and local recommendations.
  • A relaxing day spa offering a range of treatments to rejuvenate your mind and body. Operating hours are 10:00 AM to 8:00 PM, with prices starting from AUD $80 for a 60-minute massage.

@thome Room Types

Discover a range of thoughtfully appointed accommodations, with diverse room types of @thome designed to suit every traveller's preference.
  • Deluxe Room:

    Offering comfortable and stylish living spaces, these rooms typically feature a city view. All rooms are strictly non-smoking. Some Deluxe Rooms may be equipped with a bathtub; please specify your preference when booking.
  • Executive Suite:

    For those seeking a little extra space and luxury, our Executive Suites provide enhanced amenities and often a more expansive city view. These are also non-smoking rooms, and some may include a bathtub.
  • Family Room:

    Ideal for travellers with children, these rooms are designed for comfort and convenience, often featuring multiple beds and a pleasant view. All Family Rooms are non-smoking.
Please note that @thome is not a pet-friendly hotel.

@thome Dining & Restaurants

Savour the diverse culinary offerings at @thome, where delicious food and a welcoming atmosphere come together.
  • The Garden Café:

    Open daily from 6:30 AM to 10:30 PM, this is where you'll find our delightful breakfast buffet, featuring an array of local and international favourites. Estimated price per person for breakfast is AUD $20. The café also serves lunch and dinner with a menu of Indonesian and Western dishes.
  • The Sky Lounge:

    Perched with panoramic city views, The Sky Lounge is the perfect spot to unwind. Open from 4:00 PM to 12:00 AM, it offers a selection of expertly crafted cocktails, local beers, and light snacks. Estimated price for a cocktail is AUD $12.

@thome Nearby Attractions and Activities

Immerse yourself in the local culture and explore the vibrant surroundings of @thome.
  • Tugu Pahlawan (Heroes Monument):

    A significant historical landmark commemorating the heroes of the Indonesian War of Independence.
  • House of Sampoerna:

    A beautifully preserved Dutch colonial building that now serves as a museum dedicated to the history of clove cigarettes.
  • Surabaya Town Square (Sutos):

    A popular entertainment and lifestyle complex featuring shops, restaurants, and cinemas.
  • Ampel Mosque and Bazaar:

    A historic mosque and a bustling market area, offering a glimpse into the city's religious and commercial heart.
  • Monumen Kapal Selam (Submarine Monument):

    A decommissioned Russian submarine that has been converted into a museum.
If you are looking for other activities around @thome, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to @thome from the Airport

Getting to @thome from Juanda International Airport (SUB) is straightforward, with several convenient options available. The airport transfer service of @thome is designed for your comfort.
  • Airport Taxi:

    Metered taxis are readily available at the airport. The journey to @thome typically takes around 30-45 minutes, depending on traffic, and will cost approximately AUD $15-20.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone app. This is often a cost-effective and convenient option, with prices similar to or slightly less than a taxi.
  • Hotel Private Transfer:

    For a seamless and stress-free arrival, you can pre-book a private airport transfer directly with @thome. Please contact the hotel in advance for rates and to arrange this service. This is the most convenient way to get to @thome.
For more options, explore airport transfer services.

Summary of @thome

Choosing @thome for your stay in Jawa Timur means opting for comfort, convenience, and a truly memorable experience. With its prime location, excellent facilities, and warm hospitality, @thome stands out as a top choice for travellers.
  • Excellent value for money, with competitive room rates starting from {basePrice}.
  • A range of well-appointed rooms and suites to suit all needs.
  • Convenient access to Surabaya's key attractions and business districts.
  • A selection of dining options to satisfy your palate.
  • Friendly and attentive staff ready to assist you.
Ready to experience the best of Jawa Timur? Check Book budget hotels in Jawa Timur for great deals. Don't forget to also Easily book domestic and international flights at low prices to complete your travel plans. Booking @thome is simple and rewarding, especially with the TRAVELOKA new user promotion. Secure your room availability at @thome today and look forward to an exceptional stay!

All facilities in @thome

Lobby @thome
Lobby
Exterior @thome
Exterior
Bedroom @thome
Bedroom
In-room Bathroom @thome
In-room Bathroom

Hotel Services

  • Bellhop
  • 24-hour security
  • Luggage storage
  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

General

  • AC
  • Heater
  • Non-smoking room

Public Facilities

  • Parking
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Transportation

  • Car rental

Connectivity

  • Free WiFi

Business Facilities

  • Business center

Accommodation Policy & General Information in @thome

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.

General Check-in Instructions

Please contact +628123288805 for check-in process and/or if you are having difficulties to find the property's location. =================================================== Hotel has a policy of not receiving any reservations made by non-married couples and that the married-couples has to present themselves with a valid government-issued identity prior to check-in such as Indonesian ID card (KTP suami-istri) / Marriage Certificate / wedding photos (foto-foto pernikahan). Failing/refusing to do so will result in the rejection of the reservation. =================================================== You may be required to present valid government-issued identification at check-in, along with a credit card or cash to cover deposits and incidentals. =================================================== Special requests are subject to property's availability at check-in and may cost additional charges. Property will charge an additional fee for each extra person on top of the reserved room's maximum capacity.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at @thome
9
Number of floors in @thome
4
Another facilities in @thome
Bellhop, 24-hour security, Luggage storage, 24-hour Receptionist, ATM/Banking

Frequently asked questions about @thome

What are available facilities at @thome?
There are top facilites at @thome such as AC, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at @thome?
The standard check-in time at @thome is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of @thome?
@thome has a 1.0-star rating.
How many floors does @thome have?
@thome has 4.
How many rooms are available at @thome?
@thome has 9.
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@thome reviews and ratings

7.2
Pleasant
From 700 reviews
Provided by travellers on
Cleanliness

7.0

Room Comfort

6.9

Meal

6.3

Location

6.9

Service and Facilites

7.0

People often mention about @thome
All
Bedroom (13)
Ambiance (12)
Staff Friendliness (9)
Bathroom (9)
Distance to City Center (8)
Accessibility (7)
Hotel Area (7)
Surroundings (6)
Room Space (5)
Check-in/out Time (4)
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Traveller Reviews @thome

Number of reviews per page
20
40
Customer reviews
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Very nice and comfortable here
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1 people find it helpful
O***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Really disappointed, it doesn't match the photo, the sheets are dirty, the AC isn't cold either.
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Accommodation's Reply
09 May 2026
Dear valued guest, Thank you very much for choosing to stay at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your feedback to the relevant team to help us improve our services. 🙏 We wish you a pleasant and enjoyable stay.
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D***i
icon-Transit
Transit
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7.7
/10
Reviewed 9 week(s) ago
Just arrived, the guard was somewhere, the atmosphere around
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2 people find it helpful
Accommodation's Reply
09 May 2026
Dear Valued Guest, Thank you for choosing to stay at @thome Surabaya. We apologize for any inconvenience caused. If you are unable to contact staff, please call 08*******500 or ring the doorbell. Contact information is below. Thank you for your understanding. 🙏
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B***u
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
The mosquitoes are super numerous and big, perfect for travelers who like extreme places.
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2 people find it helpful
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ARI H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The best, fast service... Awesome awesome awesome awesome
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1 people find it helpful
Sudiman
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
With a central location and facilities commensurate with the price of 80 thousand, the rooms and bathrooms are clean.
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1 people find it helpful
Accommodation's Reply
09 May 2026
Dear Mr. Sudirman, Thank you very much for your stay at @thome Hotel Surabaya. We greatly appreciate you taking the time to write a positive review. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. We wish you good health and success in the future. 🙏
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Syaiful B.
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10.0
/10
Reviewed 24 week(s) ago
Friendly, clean, comfortable. Oookkee
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2 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Shyful (@thome), Greetings from Surabaya! Thank you for choosing our hotel during your visit to Surabaya. We appreciate your valuable feedback and are delighted to hear that you had a memorable stay. We hope to welcome you back to Surabaya again. Wishing you good health and happiness.
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m***n
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Transit
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6.3
/10
Reviewed 27 week(s) ago
At that price, it's only natural that the quality is below standard.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your comments and feedback to the relevant department.
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Siti M.
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Staycation
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8.5
/10
Reviewed 28 week(s) ago
Not bad for a transit place while waiting for the train schedule.
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4 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Mr. Siti, Thank you for your review. We are very happy to hear that you enjoyed your stay with us and were satisfied with our services. Thank you for choosing to stay at @thome Surabaya. We hope to welcome you back again soon. We wish you good health and happiness :)
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Mirdan R. A. R.
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9.7
/10
Reviewed 31 week(s) ago
Great, economical price and AC included.
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3 people find it helpful
Accommodation's Reply
21 Nov 2025
Hi Mildhan, Thank you very much for your valuable review and rating. We are very glad that you enjoyed your stay and that our hotel's services met your expectations. We look forward to welcoming you back again. Thank you @thome Surabaya
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I***m
icon-origin-TRAVELOKA
5.0
/10
Reviewed 39 week(s) ago
The room was dirty and still had a lot of hair. If you're on the 4th floor, you'll climb the stairs up to your calves. There are 3 rooms on each floor. The 3rd and 4th floors are creepy. The bathroom is outside.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for using @thome Surabaya's services. We apologize for any inconvenience caused. We will forward your feedback and suggestions to the relevant departments. Thank you for your cooperation.
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M***i
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Transit
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8.7
/10
Reviewed 51 week(s) ago
It was a bit scary that the door was already closed at 10 o'clock. It was like we were locked out so we had to knock on the door again. But the room was nice and clean, it was worth it.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear: Dear Sir/Madam. Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a positive review. We apologize for the inconvenience, because the door has been closed at 22.00 WIB in order to maintain the peace and comfort of other guests who want to rest. But you can contact our staff at any time, if you still want to go out/re-enter. Thank you for your input, your suggestions will be our feedback. Regards.
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Mayang N. T. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 52 week(s) ago
The lady and the gentleman who guard the room are friendly, the drinks are cheap 🥰. There is no charge for early check-in, it's really great.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear: Mrs. Mayang. Thank you very much for your positive review. We are glad to hear that you had a good stay with us. Teruna, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another pleasant experience at @thome Surabaya. Greetings of Health and Success always :)
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C***O
icon-Leisure
Leisure
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10.0
/10
Reviewed 53 week(s) ago
Clean and nice room. Friendly and responsive receptionist.
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
To our Esteemed Guest, Thank you for staying at @athomesurabaya Thank you for taking the time to give us a Positive Review. We hope you are satisfied with our service, and we always look forward to your return Greetings of Health and Success always 🙏
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f***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 60 week(s) ago
see the hotel directly out. this is a photo of the front location of the hotel. really scary. trauma to book on Traveloka because of this hotel. dark, climb stairs to the 3rd floor. not family friendly. not worthy of being called a hotel. regret not reading reviews before booking. money is gone
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3 people find it helpful
Accommodation's Reply
07 May 2025
Sorry for the inconvenience, the room you booked is the cheapest room type on the 4th floor. Our accommodation with prices below Rp 100,000 provides stairs to go up to the upper floors. With prices below Rp 100,000, we offer twin bed rooms for 2 people with AC, TV, WIFI and shared bathroom facilities with hot/cold shower facilities. We also provide VIP rooms with private bathroom facilities (hot/cold water), on the lowest floor so you don't need to climb stairs. That is the information we provide, thank you, Greetings
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I***a
icon-origin-TRAVELOKA
8.3
/10
Reviewed 61 week(s) ago
This accommodation is ideal for those who put the priority on strategic location since it is located in the middle of the business area of Atom Megah, Surabaya. Very humbly dwells a 4-story building of ruko with stairs. Read the description of each room option as most of them provide only shared bathrooms.
2 people find it helpful
Accommodation's Reply
19 Apr 2025
Dear : Our VAlued Guest Thank you for staying with us. Thank ypu for giving the positive review for us. I hope you are always comfort with our service, and we always looking forward to your return.
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
5.0
/10
Reviewed 62 week(s) ago
Not worth it, the room smells of cigarettes. Booked for 2 people but not allowed for two people if not the same ID card address even though it was with a girl and my own sibling. Finally just stayed for a while and checked out and looked for a hotel instead of this kind of accommodation. The bathroom is outside too.
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4 people find it helpful
S***n
icon-origin-TRAVELOKA
6.2
/10
Reviewed 71 week(s) ago
Why is the hotel closed? It's like living in a prison.
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Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience caused. As previously informed, for the convenience of other guests, hotel check-in and check-out times are limited to 22:00 to 06:00. However, our staff is available 24 hours a day, so please rest assured that you can check out at any time. Thank you.
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F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 76 week(s) ago
the curtain is loose and can't be fixed. there are no towels, soap, and toothbrushes. the TV can't be turned off.
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Accommodation's Reply
19 Jan 2025
Thank you for staying at @thome Surabaya. We apologize for the inconvenience, because the curtains are always under our maintenance before and after the guest stays. And with the cheap price we offer in the form of a room to stay in a day, so that guests can provide their own equipment for staying. Thus we convey this explanation, thank you for your understanding. Greetings.
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b***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 77 week(s) ago
Fun, cheap and centrally located
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1 people find it helpful
Accommodation's Reply
25 Dec 2024
Dear: Dear Sir/Madam. Thank you for your positive review. We are very happy to hear that you were satisfied during your stay with us. Thank you for staying at @thome Surabaya and taking the time to give us a positive review. We hope you have a pleasant trip and we look forward to welcoming you back. Regards.
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Number of reviews per page
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40

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Bedroom 4 @thome

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 700 reviews
Provided by travellers on
Cleanliness

7.0

Room Comfort

6.9

Meal

6.3

Location

6.9

Service and Facilites

7.0

People often mention about @thome
All
Bedroom (13)
Ambiance (12)
Staff Friendliness (9)
Bathroom (9)
Distance to City Center (8)
Accessibility (7)
Hotel Area (7)
Surroundings (6)
Room Space (5)
Check-in/out Time (4)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews @thome

Number of reviews per page
20
40
Customer reviews
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Very nice and comfortable here
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1 people find it helpful
O***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Really disappointed, it doesn't match the photo, the sheets are dirty, the AC isn't cold either.
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Accommodation's Reply
09 May 2026
Dear valued guest, Thank you very much for choosing to stay at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your feedback to the relevant team to help us improve our services. 🙏 We wish you a pleasant and enjoyable stay.
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
7.7
/10
Reviewed 9 week(s) ago
Just arrived, the guard was somewhere, the atmosphere around
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2 people find it helpful
Accommodation's Reply
09 May 2026
Dear Valued Guest, Thank you for choosing to stay at @thome Surabaya. We apologize for any inconvenience caused. If you are unable to contact staff, please call 08*******500 or ring the doorbell. Contact information is below. Thank you for your understanding. 🙏
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B***u
icon-origin-TRAVELOKA
5.3
/10
Reviewed 9 week(s) ago
The mosquitoes are super numerous and big, perfect for travelers who like extreme places.
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2 people find it helpful
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ARI H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
The best, fast service... Awesome awesome awesome awesome
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1 people find it helpful
Sudiman
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
With a central location and facilities commensurate with the price of 80 thousand, the rooms and bathrooms are clean.
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1 people find it helpful
Accommodation's Reply
09 May 2026
Dear Mr. Sudirman, Thank you very much for your stay at @thome Hotel Surabaya. We greatly appreciate you taking the time to write a positive review. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. We wish you good health and success in the future. 🙏
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Syaiful B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Friendly, clean, comfortable. Oookkee
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2 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Shyful (@thome), Greetings from Surabaya! Thank you for choosing our hotel during your visit to Surabaya. We appreciate your valuable feedback and are delighted to hear that you had a memorable stay. We hope to welcome you back to Surabaya again. Wishing you good health and happiness.
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m***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 27 week(s) ago
At that price, it's only natural that the quality is below standard.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your comments and feedback to the relevant department.
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Siti M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
Not bad for a transit place while waiting for the train schedule.
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4 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Mr. Siti, Thank you for your review. We are very happy to hear that you enjoyed your stay with us and were satisfied with our services. Thank you for choosing to stay at @thome Surabaya. We hope to welcome you back again soon. We wish you good health and happiness :)
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Mirdan R. A. R.
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9.7
/10
Reviewed 31 week(s) ago
Great, economical price and AC included.
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3 people find it helpful
Accommodation's Reply
21 Nov 2025
Hi Mildhan, Thank you very much for your valuable review and rating. We are very glad that you enjoyed your stay and that our hotel's services met your expectations. We look forward to welcoming you back again. Thank you @thome Surabaya
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I***m
icon-origin-TRAVELOKA
5.0
/10
Reviewed 39 week(s) ago
The room was dirty and still had a lot of hair. If you're on the 4th floor, you'll climb the stairs up to your calves. There are 3 rooms on each floor. The 3rd and 4th floors are creepy. The bathroom is outside.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for using @thome Surabaya's services. We apologize for any inconvenience caused. We will forward your feedback and suggestions to the relevant departments. Thank you for your cooperation.
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M***i
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Transit
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8.7
/10
Reviewed 51 week(s) ago
It was a bit scary that the door was already closed at 10 o'clock. It was like we were locked out so we had to knock on the door again. But the room was nice and clean, it was worth it.
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1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear: Dear Sir/Madam. Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a positive review. We apologize for the inconvenience, because the door has been closed at 22.00 WIB in order to maintain the peace and comfort of other guests who want to rest. But you can contact our staff at any time, if you still want to go out/re-enter. Thank you for your input, your suggestions will be our feedback. Regards.
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Mayang N. T. A.
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Business
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8.2
/10
Reviewed 52 week(s) ago
The lady and the gentleman who guard the room are friendly, the drinks are cheap 🥰. There is no charge for early check-in, it's really great.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear: Mrs. Mayang. Thank you very much for your positive review. We are glad to hear that you had a good stay with us. Teruna, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another pleasant experience at @thome Surabaya. Greetings of Health and Success always :)
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C***O
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Leisure
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10.0
/10
Reviewed 53 week(s) ago
Clean and nice room. Friendly and responsive receptionist.
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
To our Esteemed Guest, Thank you for staying at @athomesurabaya Thank you for taking the time to give us a Positive Review. We hope you are satisfied with our service, and we always look forward to your return Greetings of Health and Success always 🙏
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f***i
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5.0
/10
Reviewed 60 week(s) ago
see the hotel directly out. this is a photo of the front location of the hotel. really scary. trauma to book on Traveloka because of this hotel. dark, climb stairs to the 3rd floor. not family friendly. not worthy of being called a hotel. regret not reading reviews before booking. money is gone
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3 people find it helpful
Accommodation's Reply
07 May 2025
Sorry for the inconvenience, the room you booked is the cheapest room type on the 4th floor. Our accommodation with prices below Rp 100,000 provides stairs to go up to the upper floors. With prices below Rp 100,000, we offer twin bed rooms for 2 people with AC, TV, WIFI and shared bathroom facilities with hot/cold shower facilities. We also provide VIP rooms with private bathroom facilities (hot/cold water), on the lowest floor so you don't need to climb stairs. That is the information we provide, thank you, Greetings
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I***a
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8.3
/10
Reviewed 61 week(s) ago
This accommodation is ideal for those who put the priority on strategic location since it is located in the middle of the business area of Atom Megah, Surabaya. Very humbly dwells a 4-story building of ruko with stairs. Read the description of each room option as most of them provide only shared bathrooms.
2 people find it helpful
Accommodation's Reply
19 Apr 2025
Dear : Our VAlued Guest Thank you for staying with us. Thank ypu for giving the positive review for us. I hope you are always comfort with our service, and we always looking forward to your return.
M***d
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Transit
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5.0
/10
Reviewed 62 week(s) ago
Not worth it, the room smells of cigarettes. Booked for 2 people but not allowed for two people if not the same ID card address even though it was with a girl and my own sibling. Finally just stayed for a while and checked out and looked for a hotel instead of this kind of accommodation. The bathroom is outside too.
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4 people find it helpful
S***n
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6.2
/10
Reviewed 71 week(s) ago
Why is the hotel closed? It's like living in a prison.
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Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience caused. As previously informed, for the convenience of other guests, hotel check-in and check-out times are limited to 22:00 to 06:00. However, our staff is available 24 hours a day, so please rest assured that you can check out at any time. Thank you.
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F***i
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Transit
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6.3
/10
Reviewed 76 week(s) ago
the curtain is loose and can't be fixed. there are no towels, soap, and toothbrushes. the TV can't be turned off.
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Accommodation's Reply
19 Jan 2025
Thank you for staying at @thome Surabaya. We apologize for the inconvenience, because the curtains are always under our maintenance before and after the guest stays. And with the cheap price we offer in the form of a room to stay in a day, so that guests can provide their own equipment for staying. Thus we convey this explanation, thank you for your understanding. Greetings.
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b***t
icon-Leisure
Leisure
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9.4
/10
Reviewed 77 week(s) ago
Fun, cheap and centrally located
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1 people find it helpful
Accommodation's Reply
25 Dec 2024
Dear: Dear Sir/Madam. Thank you for your positive review. We are very happy to hear that you were satisfied during your stay with us. Thank you for staying at @thome Surabaya and taking the time to give us a positive review. We hope you have a pleasant trip and we look forward to welcoming you back. Regards.
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