@thome

Guest Houses
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7.2
/10
Pleasant
720 reviews

What Guests Say About Their Stay

Gunawan

8.5
/ 10
Suitable for business affairs, strategic location wherever.
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Hufron N.

9.1
/ 10
Good, clean, cheap, strategic
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Dita r.

9.4
/ 10
Comfortable, clean, strategic place.
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Arief C.

8.4
/ 10
Okay here the hotel as a backpacker recommendation
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Muhammad Z.

8.2
/ 10
Near the mall and to Gubeng Station
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In the Area
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Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161

Main Facilities

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AC
24-Hour Front Desk
Parking
WiFi
@thome is located in area / city Ampel. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around @thome

Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161
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Lobby @thome
Lobby 2 @thome

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The Charm of @thome

Welcome to @thome, your ideal base for exploring the vibrant landscapes and rich culture of Jawa Timur, Indonesia. Designed with the discerning traveler in mind, @thome offers a blend of comfort, convenience, and authentic local charm. Whether you're planning a leisurely getaway or a business trip, our hotel provides a welcoming sanctuary that caters to your every need. We understand what Australian travelers look for in a memorable stay – from crisp, cool air-conditioned rooms and excellent coffee to easy access to local attractions and seamless transport options. At @thome, we strive to deliver just that, ensuring your visit to Jawa Timur is as enjoyable and stress-free as possible. Rates at @thome start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of @thome

Nestled in the heart of Surabaya, @thome is strategically located at {localAddressString}, placing you within easy reach of the city's most captivating sights and sounds. This vibrant neighborhood is known for its lively atmosphere, offering a perfect blend of urban excitement and local character. You'll find yourself surrounded by a plethora of charming cafes, bustling local markets, and unique boutiques, making it an ideal spot for those who love to explore on foot. For those venturing further afield, the nearest train station is conveniently located, providing excellent connectivity to other parts of Jawa Timur. The proximity to major transport links ensures that getting around is a breeze, whether you're heading to a business meeting or embarking on a day of sightseeing. The surrounding area is perfect for leisurely strolls, allowing you to soak in the local ambiance and discover hidden gems at your own pace.

Guest Facilities and Services at @thome

Guest facilities at @thome are thoughtfully curated to enhance your stay and provide a home away from home experience. We pride ourselves on offering a range of amenities designed to meet the expectations of modern travelers. Enjoy complimentary high-speed Wi-Fi throughout the property, perfect for staying connected with loved ones or catching up on work. Our friendly and professional 24-hour front desk team is always on hand to assist with any queries, from local recommendations to arranging transportation. For early departures or late arrivals, secure luggage storage is available, giving you peace of mind. While we don't have a dedicated fitness center, the surrounding area offers ample opportunities for walks and exploration. We also understand the importance of a good start to the day, and while specific breakfast details are best confirmed directly, we aim to provide options that cater to diverse tastes, including excellent coffee to kickstart your mornings.

Room Information and Stay Experience at @thome

Discover a range of comfortable and well-appointed accommodations designed to ensure a restful and rejuvenating stay. The room types of @thome are varied to suit different travel needs, each offering a sanctuary of peace and tranquility after a day of exploration. You can expect meticulously clean and well-maintained rooms, featuring comfortable bedding and a variety of pillow options to suit your preference. Each room is equipped with modern, efficient climate control systems, ensuring a consistently pleasant temperature regardless of the external weather. The bathrooms are designed to be clean and functional, providing a refreshing space to prepare for your day or unwind in the evening. We focus on providing essential comforts that make a significant difference to your overall experience, ensuring you feel refreshed and ready for whatever your Jawa Timur adventure holds.

Recommended Nearby Dining and Cafes around @thome

Surabaya boasts a dynamic culinary scene, and @thome is perfectly positioned to let you dive right in. Just a short stroll from the hotel, you'll discover a vibrant array of local eateries and charming cafes. Indulge in the rich flavors of Indonesian cuisine at authentic local restaurants, or savor a leisurely brunch at one of the many popular cafes that dot the neighborhood. Many establishments offer delicious coffee, from robust espressos to creamy lattes, often accompanied by tempting pastries or hearty breakfast options that might remind you of a classic smashed avocado toast. Exploring the local food and coffee culture is an essential part of the @thome experience, offering a delightful way to connect with the heart of Surabaya. Whether you're seeking a quick bite or a more elaborate dining experience, the options surrounding the hotel are sure to satisfy.

Popular Attractions and Activities near @thome

Surabaya is a city brimming with history, culture, and natural beauty, offering a wealth of attractions for every type of traveler. From @thome, you can easily access some of the region's most beloved spots. Explore the historic Sampoerna House, a beautifully preserved Dutch colonial building that offers a glimpse into the city's past. Immerse yourself in the vibrant atmosphere of the House of Sampoerna Museum, which details the history of the famous Indonesian clove cigarette. Take a trip to the iconic Monumen Kapal Selam (Submarine Monument), a unique attraction housed in a former Soviet submarine. For a taste of local life and delicious street food, wander through the bustling Pasar Atom, one of Surabaya's largest and most popular markets. Don't miss a visit to the majestic Masjid Al-Akbar, one of Southeast Asia's largest mosques, known for its stunning architecture. If you are looking for other activities around @thome, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to @thome from the Airport

Arriving at Juanda International Airport (SUB) and wondering how to get to @thome? We've got you covered with several convenient options. The airport offers a range of transportation services to help you reach your destination smoothly. You can opt for the airport link trains, which provide a comfortable and efficient way to travel towards the city center. Alternatively, airport shuttle buses are available, offering a cost-effective solution for reaching various points in Surabaya. For those who prefer direct travel, metered taxis are readily available at the designated taxi stands outside the arrival terminals. Rideshare services are also a popular and convenient choice for many travelers. Planning your journey in advance can make your arrival even more seamless. For more information on getting around, consider exploring the Airport transfer service options available.

Summary of Why You Should Choose @thome

Choosing @thome for your stay in Jawa Timur means opting for a hotel that prioritizes your comfort and convenience. Here’s a quick recap of why @thome is the perfect choice for your next adventure:

  • Prime Location: Situated in a vibrant and accessible area of Surabaya, putting you close to local attractions, dining, and transport links.
  • Comfortable Accommodations: Enjoy clean, well-appointed rooms with effective climate control and comfortable bedding for a restful sleep.
  • Friendly Service: Our dedicated 24-hour front desk team is always ready to assist you, ensuring a smooth and pleasant stay.
  • Convenient Amenities: Benefit from essential services like free Wi-Fi and secure luggage storage.

Ready to experience the best of Jawa Timur? It's time to Check room availability at @thome and secure your perfect getaway. Book @thome today and create unforgettable memories!

For more options, you can Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in @thome

Lobby @thome
Lobby
Exterior @thome
Exterior
Bedroom @thome
Bedroom
In-room Bathroom @thome
In-room Bathroom

Hotel Services

  • Bellhop
  • 24-hour security
  • Luggage storage
  • 24-hour Receptionist

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Shops
  • Supermarket

General

  • AC
  • Heater
  • Non-smoking room

Public Facilities

  • Parking
  • Room service
  • WiFi in public area

In-room Facilities

  • Desk
  • Shower
  • TV

Transportation

  • Car rental

Connectivity

  • Free WiFi

Business Facilities

  • Business center

Accommodation Policy & General Information in @thome

Important Note
In relation with the Mayor of Surabaya's instruction letter to stop the spread of Covid-19 virus, hotel guests from outside Surabaya who plan to stay for more than 3 days (2 nights) are required to show negative swab/RT-PCR test result upon check in.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.

General Check-in Instructions

Please contact +628123288805 for check-in process and/or if you are having difficulties to find the property's location. =================================================== Hotel has a policy of not receiving any reservations made by non-married couples and that the married-couples has to present themselves with a valid government-issued identity prior to check-in such as Indonesian ID card (KTP suami-istri) / Marriage Certificate / wedding photos (foto-foto pernikahan). Failing/refusing to do so will result in the rejection of the reservation. =================================================== You may be required to present valid government-issued identification at check-in, along with a credit card or cash to cover deposits and incidentals. =================================================== Special requests are subject to property's availability at check-in and may cost additional charges. Property will charge an additional fee for each extra person on top of the reserved room's maximum capacity.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at @thome
9
Number of floors in @thome
4
Another facilities in @thome
Bellhop, 24-hour security, Luggage storage, 24-hour Receptionist, ATM/Banking

Frequently asked questions about @thome

What are available facilities at @thome?
There are top facilites at @thome such as AC, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at @thome?
The standard check-in time at @thome is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of @thome?
@thome has a 1.0-star rating.
How many floors does @thome have?
@thome has 4.
How many rooms are available at @thome?
@thome has 9.
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@thome reviews and ratings

7.2
Pleasant
From 720 reviews
Provided by travellers on
Cleanliness

7.0

Room Comfort

6.9

Meal

6.3

Location

6.9

Service and Facilites

6.9

People often mention about @thome
All
Bedroom (16)
Ambiance (14)
Bathroom (12)
Staff Friendliness (10)
Distance to City Center (8)
Surroundings (8)
Hotel Area (8)
Accessibility (7)
Room Space (6)
Soundproof (5)
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Traveller Reviews @thome

Number of reviews per page
20
40
Customer reviews
d***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 day(s) ago
Room C2, please check the key.
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Jita N.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
It's noisy, you can hear people talking outside, which disrupts your rest time. The toilet often flushes itself, making a noise that makes it uncomfortable to fall asleep. When you upgrade to a VIP room, you're not provided with soap or towels, so you have to walk far outside to find a shop to buy soap. Other than that, it's okay, as it's located in a shopping center.
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N***h
icon-origin-TRAVELOKA
5.4
/10
Reviewed 9 week(s) ago
When I first booked, I didn't realize it was in a multi-story shophouse near the market. I ended up getting a room above the third floor. Climbing the narrow stairs was a bit difficult, especially with a lot of luggage. The room was decent for the price, but I don't think it's ideal for those with children or a family.
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N***y
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
Placed on the 4th floor, manually climb up and down the stairs 🥲
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1 people find it helpful
Imelda N.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 10 week(s) ago
Please tell me if it is sharia compliant or not!!! Not recommended for backpackers!!!!!
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3 people find it helpful
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Very nice and comfortable here
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2 people find it helpful
O***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 21 week(s) ago
Really disappointed, it doesn't match the photo, the sheets are dirty, the AC isn't cold either.
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5 people find it helpful
Accommodation's Reply
09 May 2026
Dear valued guest, Thank you very much for choosing to stay at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your feedback to the relevant team to help us improve our services. 🙏 We wish you a pleasant and enjoyable stay.
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
7.7
/10
Reviewed 22 week(s) ago
Just arrived, the guard was somewhere, the atmosphere around
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5 people find it helpful
Accommodation's Reply
09 May 2026
Dear Valued Guest, Thank you for choosing to stay at @thome Surabaya. We apologize for any inconvenience caused. If you are unable to contact staff, please call 08*******500 or ring the doorbell. Contact information is below. Thank you for your understanding. 🙏
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B***u
icon-origin-TRAVELOKA
5.3
/10
Reviewed 22 week(s) ago
The mosquitoes are super numerous and big, perfect for travelers who like extreme places.
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3 people find it helpful
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ARI H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The best, fast service... Awesome awesome awesome awesome
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2 people find it helpful
Sudiman
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
With a central location and facilities commensurate with the price of 80 thousand, the rooms and bathrooms are clean.
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3 people find it helpful
Accommodation's Reply
09 May 2026
Dear Mr. Sudirman, Thank you very much for your stay at @thome Hotel Surabaya. We greatly appreciate you taking the time to write a positive review. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. We wish you good health and success in the future. 🙏
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Syaiful B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Friendly, clean, comfortable. Oookkee
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2 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Shyful (@thome), Greetings from Surabaya! Thank you for choosing our hotel during your visit to Surabaya. We appreciate your valuable feedback and are delighted to hear that you had a memorable stay. We hope to welcome you back to Surabaya again. Wishing you good health and happiness.
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m***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 40 week(s) ago
At that price, it's only natural that the quality is below standard.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your comments and feedback to the relevant department.
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Siti M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Not bad for a transit place while waiting for the train schedule.
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5 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Mr. Siti, Thank you for your review. We are very happy to hear that you enjoyed your stay with us and were satisfied with our services. Thank you for choosing to stay at @thome Surabaya. We hope to welcome you back again soon. We wish you good health and happiness :)
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Mirdan R. A. R.
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9.7
/10
Reviewed 44 week(s) ago
Great, economical price and AC included.
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Hi Mildhan, Thank you very much for your valuable review and rating. We are very glad that you enjoyed your stay and that our hotel's services met your expectations. We look forward to welcoming you back again. Thank you @thome Surabaya
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I***m
icon-origin-TRAVELOKA
5.0
/10
Reviewed 52 week(s) ago
The room was dirty and still had a lot of hair. If you're on the 4th floor, you'll climb the stairs up to your calves. There are 3 rooms on each floor. The 3rd and 4th floors are creepy. The bathroom is outside.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for using @thome Surabaya's services. We apologize for any inconvenience caused. We will forward your feedback and suggestions to the relevant departments. Thank you for your cooperation.
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M***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 64 week(s) ago
It was a bit scary that the door was already closed at 10 o'clock. It was like we were locked out so we had to knock on the door again. But the room was nice and clean, it was worth it.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear: Dear Sir/Madam. Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a positive review. We apologize for the inconvenience, because the door has been closed at 22.00 WIB in order to maintain the peace and comfort of other guests who want to rest. But you can contact our staff at any time, if you still want to go out/re-enter. Thank you for your input, your suggestions will be our feedback. Regards.
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Mayang N. T. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.2
/10
Reviewed 65 week(s) ago
The lady and the gentleman who guard the room are friendly, the drinks are cheap 🥰. There is no charge for early check-in, it's really great.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear: Mrs. Mayang. Thank you very much for your positive review. We are glad to hear that you had a good stay with us. Teruna, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another pleasant experience at @thome Surabaya. Greetings of Health and Success always :)
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C***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
Clean and nice room. Friendly and responsive receptionist.
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
To our Esteemed Guest, Thank you for staying at @athomesurabaya Thank you for taking the time to give us a Positive Review. We hope you are satisfied with our service, and we always look forward to your return Greetings of Health and Success always 🙏
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f***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 73 week(s) ago
see the hotel directly out. this is a photo of the front location of the hotel. really scary. trauma to book on Traveloka because of this hotel. dark, climb stairs to the 3rd floor. not family friendly. not worthy of being called a hotel. regret not reading reviews before booking. money is gone
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3 people find it helpful
Accommodation's Reply
07 May 2025
Sorry for the inconvenience, the room you booked is the cheapest room type on the 4th floor. Our accommodation with prices below Rp 100,000 provides stairs to go up to the upper floors. With prices below Rp 100,000, we offer twin bed rooms for 2 people with AC, TV, WIFI and shared bathroom facilities with hot/cold shower facilities. We also provide VIP rooms with private bathroom facilities (hot/cold water), on the lowest floor so you don't need to climb stairs. That is the information we provide, thank you, Greetings
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Number of reviews per page
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40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 @thome

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.2
Pleasant
From 720 reviews
Provided by travellers on
Cleanliness

7.0

Room Comfort

6.9

Meal

6.3

Location

6.9

Service and Facilites

6.9

People often mention about @thome
All
Bedroom (16)
Ambiance (14)
Bathroom (12)
Staff Friendliness (10)
Distance to City Center (8)
Surroundings (8)
Hotel Area (8)
Accessibility (7)
Room Space (6)
Soundproof (5)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews @thome

Number of reviews per page
20
40
Customer reviews
d***e
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 day(s) ago
Room C2, please check the key.
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Jita N.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
It's noisy, you can hear people talking outside, which disrupts your rest time. The toilet often flushes itself, making a noise that makes it uncomfortable to fall asleep. When you upgrade to a VIP room, you're not provided with soap or towels, so you have to walk far outside to find a shop to buy soap. Other than that, it's okay, as it's located in a shopping center.
Read More
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N***h
icon-origin-TRAVELOKA
5.4
/10
Reviewed 9 week(s) ago
When I first booked, I didn't realize it was in a multi-story shophouse near the market. I ended up getting a room above the third floor. Climbing the narrow stairs was a bit difficult, especially with a lot of luggage. The room was decent for the price, but I don't think it's ideal for those with children or a family.
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N***y
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 9 week(s) ago
Placed on the 4th floor, manually climb up and down the stairs 🥲
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1 people find it helpful
Imelda N.
icon-origin-TRAVELOKA
7.2
/10
Reviewed 10 week(s) ago
Please tell me if it is sharia compliant or not!!! Not recommended for backpackers!!!!!
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3 people find it helpful
R***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Very nice and comfortable here
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2 people find it helpful
O***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 21 week(s) ago
Really disappointed, it doesn't match the photo, the sheets are dirty, the AC isn't cold either.
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5 people find it helpful
Accommodation's Reply
09 May 2026
Dear valued guest, Thank you very much for choosing to stay at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your feedback to the relevant team to help us improve our services. 🙏 We wish you a pleasant and enjoyable stay.
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D***i
icon-Transit
Transit
icon-origin-TRAVELOKA
7.7
/10
Reviewed 22 week(s) ago
Just arrived, the guard was somewhere, the atmosphere around
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5 people find it helpful
Accommodation's Reply
09 May 2026
Dear Valued Guest, Thank you for choosing to stay at @thome Surabaya. We apologize for any inconvenience caused. If you are unable to contact staff, please call 08*******500 or ring the doorbell. Contact information is below. Thank you for your understanding. 🙏
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B***u
icon-origin-TRAVELOKA
5.3
/10
Reviewed 22 week(s) ago
The mosquitoes are super numerous and big, perfect for travelers who like extreme places.
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3 people find it helpful
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ARI H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
The best, fast service... Awesome awesome awesome awesome
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2 people find it helpful
Sudiman
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
With a central location and facilities commensurate with the price of 80 thousand, the rooms and bathrooms are clean.
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3 people find it helpful
Accommodation's Reply
09 May 2026
Dear Mr. Sudirman, Thank you very much for your stay at @thome Hotel Surabaya. We greatly appreciate you taking the time to write a positive review. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. We wish you good health and success in the future. 🙏
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Syaiful B.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
Friendly, clean, comfortable. Oookkee
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2 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Shyful (@thome), Greetings from Surabaya! Thank you for choosing our hotel during your visit to Surabaya. We appreciate your valuable feedback and are delighted to hear that you had a memorable stay. We hope to welcome you back to Surabaya again. Wishing you good health and happiness.
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m***n
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 40 week(s) ago
At that price, it's only natural that the quality is below standard.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your comments and feedback to the relevant department.
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Siti M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
Not bad for a transit place while waiting for the train schedule.
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5 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Mr. Siti, Thank you for your review. We are very happy to hear that you enjoyed your stay with us and were satisfied with our services. Thank you for choosing to stay at @thome Surabaya. We hope to welcome you back again soon. We wish you good health and happiness :)
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Mirdan R. A. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 44 week(s) ago
Great, economical price and AC included.
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Hi Mildhan, Thank you very much for your valuable review and rating. We are very glad that you enjoyed your stay and that our hotel's services met your expectations. We look forward to welcoming you back again. Thank you @thome Surabaya
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I***m
icon-origin-TRAVELOKA
5.0
/10
Reviewed 52 week(s) ago
The room was dirty and still had a lot of hair. If you're on the 4th floor, you'll climb the stairs up to your calves. There are 3 rooms on each floor. The 3rd and 4th floors are creepy. The bathroom is outside.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for using @thome Surabaya's services. We apologize for any inconvenience caused. We will forward your feedback and suggestions to the relevant departments. Thank you for your cooperation.
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M***i
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Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 64 week(s) ago
It was a bit scary that the door was already closed at 10 o'clock. It was like we were locked out so we had to knock on the door again. But the room was nice and clean, it was worth it.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear: Dear Sir/Madam. Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a positive review. We apologize for the inconvenience, because the door has been closed at 22.00 WIB in order to maintain the peace and comfort of other guests who want to rest. But you can contact our staff at any time, if you still want to go out/re-enter. Thank you for your input, your suggestions will be our feedback. Regards.
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Mayang N. T. A.
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Business
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8.2
/10
Reviewed 65 week(s) ago
The lady and the gentleman who guard the room are friendly, the drinks are cheap 🥰. There is no charge for early check-in, it's really great.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear: Mrs. Mayang. Thank you very much for your positive review. We are glad to hear that you had a good stay with us. Teruna, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another pleasant experience at @thome Surabaya. Greetings of Health and Success always :)
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C***O
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 66 week(s) ago
Clean and nice room. Friendly and responsive receptionist.
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2 people find it helpful
Accommodation's Reply
19 Jun 2025
To our Esteemed Guest, Thank you for staying at @athomesurabaya Thank you for taking the time to give us a Positive Review. We hope you are satisfied with our service, and we always look forward to your return Greetings of Health and Success always 🙏
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f***i
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5.0
/10
Reviewed 73 week(s) ago
see the hotel directly out. this is a photo of the front location of the hotel. really scary. trauma to book on Traveloka because of this hotel. dark, climb stairs to the 3rd floor. not family friendly. not worthy of being called a hotel. regret not reading reviews before booking. money is gone
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3 people find it helpful
Accommodation's Reply
07 May 2025
Sorry for the inconvenience, the room you booked is the cheapest room type on the 4th floor. Our accommodation with prices below Rp 100,000 provides stairs to go up to the upper floors. With prices below Rp 100,000, we offer twin bed rooms for 2 people with AC, TV, WIFI and shared bathroom facilities with hot/cold shower facilities. We also provide VIP rooms with private bathroom facilities (hot/cold water), on the lowest floor so you don't need to climb stairs. That is the information we provide, thank you, Greetings
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