@thome is a 1-star guest houses.
There are 9 rooms spread across 4 floors.
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@thome
Guest Houses
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7.3
/10
Pleasant
669 reviews
What Guests Say About Their Stay
Gunawan
8.5
/ 10
Suitable for business affairs, strategic location wherever.
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Hufron N.
9.1
/ 10
Good, clean, cheap, strategic
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Dita r.
9.4
/ 10
Comfortable, clean, strategic place.
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Arief C.
8.4
/ 10
Okay here the hotel as a backpacker recommendation
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Muhammad Z.
8.2
/ 10
Near the mall and to Gubeng Station
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In the Area
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Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161
Main Facilities
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Parking
Luggage storage
ATM/Banking
What's around @thome
Jalan Gembong No.36 M (Pertokoan Atoom Megah), Ampel, Surabaya, Jawa Timur, Indonesia, 60161
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Discover More About @thome
General Information
@thome is a 1-star guest houses. There are 9 rooms spread across 4 floors.
Location
Located at Jalan Gembong No.36 M (Pertokoan Atoom Megah) in Surabaya, Indonesia. Those looking to explore will find Taman 10 Nopember Surabaya, Shamaya Garden by Samaya Group, and District 11 nearby.
Facilities & Amenities
@thome has Parking, Luggage storage, ATM/Banking, _24_HOUR_FRONT_DESK, Bellhop, and more.
Contact
Email: ed.tjong@gmail.com
Phone number: +6285103109500
Website: www.athomemegah.wordpress.com
All facilities in @thome
Others
Guest Services
- 24-hour front desk
- Bellboy service
- Luggage storage
- 24-hour security
Nearby Facilities
- Supermarket
- ATM/Bank
- Grocery store
Connectivity
- Wi-Fi in public areas
- Wi-Fi
Transportation
- Car hire
Accommodation Facilities
- Car park
Public Facilities
- Room service
Accommodation Policy & General Information in @thome
Required Documents
Upon check-in, you are required to bring Marriage Certificate. Please bring the required documents in hard copy.
Check-in/Check-out Time
Check-in time: 14:00
Check-out time: 12:00
Check-out time: 12:00
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General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at @thome | 9 |
Number of floors in @thome | 4 |
Another facilities in @thome | 24-hour front desk, Bellboy service, Luggage storage, 24-hour security, Supermarket |
Frequently asked question in @thome
What is normal check-in & check-out time at @thome?
The standard check-in time at @thome is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does @thome have?
@thome is a 1.0-star hotel.
How many floors does @thome have?
@thome has 4 floors.
How many rooms does @thome have?
@thome has 9 rooms in total.
What are the guest reviews for @thome?
@thome is well-known for its Cleanliness, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in @thome
Overall Ratings & Reviews @thome
Traveloka (669)
7.3
Pleasant
From 669 reviews
Provided by travelers on
Cleanliness
7.0
Room Comfort
6.9
Meal
6.3
Location
6.9
Service and Facilites
6.9
People often mention about @thome
All
Ambiance (19)
Bedroom (19)
Bathroom (13)
Staff Friendliness (12)
Hotel Area (10)
Accessibility (9)
Distance to City Center (8)
Surroundings (8)
Room Space (7)
Soundproof (7)
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Traveler Reviews @thome
Number of reviews per page
20
40
Customer reviews
m***a
Leisure
6.4
/10
Reviewed 2 week(s) ago
Climbing the top stairs was tiring and scary.. then there was a curfew.. I stayed at a hotel and was given a curfew.. hadehh.
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1 people find it helpful
M***M
6.3
/10
Reviewed 7 week(s) ago
When asked to borrow a charger, the female hotel staff said she didn't have one. It turned out she had one, even though her phone was completely dead and she didn't bring one. The male staff seemed very unfriendly when we returned home at 11pm. We had to press the bell to enter the hotel because the shop door was locked. We should have been free to return to the hotel at any time. The room was cramped, and the smell of cigarette smoke made it difficult to breathe. The bathroom outside the room had to be shared with others, and it was very dirty and looked like it had rarely been cleaned.
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d***e
8.2
/10
Reviewed 8 week(s) ago
Room C2, please check the key.
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JN
Jita N.
6.0
/10
Reviewed 14 week(s) ago
It's noisy, you can hear people talking outside, which disrupts your rest time. The toilet often flushes itself, making a noise that makes it uncomfortable to fall asleep. When you upgrade to a VIP room, you're not provided with soap or towels, so you have to walk far outside to find a shop to buy soap. Other than that, it's okay, as it's located in a shopping center.
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N***h
5.4
/10
Reviewed 17 week(s) ago
When I first booked, I didn't realize it was in a multi-story shophouse near the market. I ended up getting a room above the third floor. Climbing the narrow stairs was a bit difficult, especially with a lot of luggage. The room was decent for the price, but I don't think it's ideal for those with children or a family.
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N***y
Business
6.5
/10
Reviewed 17 week(s) ago
Placed on the 4th floor, manually climb up and down the stairs 🥲
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1 people find it helpful
IN
Imelda N.
7.2
/10
Reviewed 18 week(s) ago
Please tell me if it is sharia compliant or not!!! Not recommended for backpackers!!!!!
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4 people find it helpful
Accommodation's Reply
03 Nov 2026
Dear Ms. Imelda N., We apologize for any inconvenience. Please note the check-in process as follows: Guests are required to present their national ID card/driver's license as proof of identity. For spouses, please present a national ID card showing the same address, a marriage certificate, or a family card. A family card is only required if you do not have your national ID card/driver's license/marriage certificate with you. As we require proof of identity, you may present other digital documents if you already have your physical national ID card. Again, information regarding the terms and conditions of your stay is provided in this application form under the section "Policies and Required Documents." Thank you. 🙏
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R***o
Leisure
9.4
/10
Reviewed 22 week(s) ago
Very nice and comfortable here
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2 people find it helpful
O***a
5.0
/10
Reviewed 29 week(s) ago
Really disappointed, it doesn't match the photo, the sheets are dirty, the AC isn't cold either.
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5 people find it helpful
Accommodation's Reply
09 May 2026
Dear valued guest, Thank you very much for choosing to stay at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your feedback to the relevant team to help us improve our services. 🙏 We wish you a pleasant and enjoyable stay.
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D***i
Transit
7.7
/10
Reviewed 30 week(s) ago
Just arrived, the guard was somewhere, the atmosphere around
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5 people find it helpful
Accommodation's Reply
09 May 2026
Dear Valued Guest, Thank you for choosing to stay at @thome Surabaya. We apologize for any inconvenience caused. If you are unable to contact staff, please call 08*******500 or ring the doorbell. Contact information is below. Thank you for your understanding. 🙏
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B***u
5.3
/10
Reviewed 30 week(s) ago
The mosquitoes are super numerous and big, perfect for travelers who like extreme places.
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3 people find it helpful
ARI H.
10.0
/10
Reviewed 32 week(s) ago
The best, fast service... Awesome awesome awesome awesome
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2 people find it helpful
S
Sudiman
Business
9.4
/10
Reviewed 32 week(s) ago
With a central location and facilities commensurate with the price of 80 thousand, the rooms and bathrooms are clean.
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4 people find it helpful
Accommodation's Reply
09 May 2026
Dear Mr. Sudirman, Thank you very much for your stay at @thome Hotel Surabaya. We greatly appreciate you taking the time to write a positive review. We are delighted to hear that you enjoyed your stay at our hotel. We hope to welcome you again. We wish you good health and success in the future. 🙏
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SB
Syaiful B.
10.0
/10
Reviewed 45 week(s) ago
Friendly, clean, comfortable. Oookkee
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2 people find it helpful
Accommodation's Reply
09 Jan 2026
Dear Shyful (@thome), Greetings from Surabaya! Thank you for choosing our hotel during your visit to Surabaya. We appreciate your valuable feedback and are delighted to hear that you had a memorable stay. We hope to welcome you back to Surabaya again. Wishing you good health and happiness.
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m***n
Transit
6.3
/10
Reviewed 48 week(s) ago
At that price, it's only natural that the quality is below standard.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for staying at @thome Surabaya. We apologize for any inconvenience you may have experienced. We will forward your comments and feedback to the relevant department.
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Siti M.
Staycation
8.5
/10
Reviewed 48 week(s) ago
Not bad for a transit place while waiting for the train schedule.
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5 people find it helpful
Accommodation's Reply
24 Dec 2025
Dear Mr. Siti, Thank you for your review. We are very happy to hear that you enjoyed your stay with us and were satisfied with our services. Thank you for choosing to stay at @thome Surabaya. We hope to welcome you back again soon. We wish you good health and happiness :)
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Mirdan R. A. R.
9.7
/10
Reviewed 52 week(s) ago
Great, economical price and AC included.
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4 people find it helpful
Accommodation's Reply
21 Nov 2025
Hi Mildhan, Thank you very much for your valuable review and rating. We are very glad that you enjoyed your stay and that our hotel's services met your expectations. We look forward to welcoming you back again. Thank you @thome Surabaya
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I***m
5.0
/10
Reviewed 60 week(s) ago
The room was dirty and still had a lot of hair.
If you're on the 4th floor, you'll climb the stairs up to your calves.
There are 3 rooms on each floor.
The 3rd and 4th floors are creepy.
The bathroom is outside.
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2 people find it helpful
Accommodation's Reply
24 Dec 2025
Thank you for using @thome Surabaya's services. We apologize for any inconvenience caused. We will forward your feedback and suggestions to the relevant departments. Thank you for your cooperation.
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M***i
Transit
8.7
/10
Reviewed 71 week(s) ago
It was a bit scary that the door was already closed at 10 o'clock. It was like we were locked out so we had to knock on the door again. But the room was nice and clean, it was worth it.
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2 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear: Dear Sir/Madam. Thank you for staying at @thome Surabaya. Thank you for taking the time to give us a positive review. We apologize for the inconvenience, because the door has been closed at 22.00 WIB in order to maintain the peace and comfort of other guests who want to rest. But you can contact our staff at any time, if you still want to go out/re-enter. Thank you for your input, your suggestions will be our feedback. Regards.
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Mayang N. T. A.
Business
8.2
/10
Reviewed 73 week(s) ago
The lady and the gentleman who guard the room are friendly, the drinks are cheap 🥰. There is no charge for early check-in, it's really great.
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2 people find it helpful
Accommodation's Reply
21 Jun 2025
Dear: Mrs. Mayang. Thank you very much for your positive review. We are glad to hear that you had a good stay with us. Teruna, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another pleasant experience at @thome Surabaya. Greetings of Health and Success always :)
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Number of reviews per page
20
40
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