Lotte Arai Resort

Hotels
8.6
/10
Very Good
425 reviews

What Guests Say About Their Stay

Kristian

10.0
/ 10
Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our

Victor

10.0
/ 10
Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.

Michael

10.0
/ 10
Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
In the Area
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1966 Ryozenji, Niigata, Myoko, Chubu, Japan, 944-0062

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Lotte Arai Resort is a hotel is located at Myoko-shi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Lotte Arai Resort

1966 Ryozenji, Niigata, Myoko, Chubu, Japan, 944-0062
Discover More Places
Lobby Lotte Arai Resort
Lobby 2 Lotte Arai Resort

Discover More About Lotte Arai Resort

Planning a getaway to the stunning Chubu region of Japan? Look no further than

Lotte Arai Resort

, a premier destination offering an unforgettable experience for every traveller. Whether you're seeking adventure on the slopes, relaxation amidst breathtaking scenery, or a family-friendly escape,

Lotte Arai Resort

delivers on all fronts. Room rates at

Lotte Arai Resort

start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Lotte Arai Resort Location

Nestled in the picturesque Myoko-shi, Niigata Prefecture,

Lotte Arai Resort

offers a serene escape from the hustle and bustle. Located approximately 3.5 hours by car from Tokyo, this resort is ideally situated for those looking to immerse themselves in Japan's natural beauty. The closest major transport hub is Niigata Station, which is about a 1.5-hour drive away. The atmosphere here is one of tranquil mountain charm, perfect for a rejuvenating holiday, with crisp air and stunning alpine vistas surrounding you. It's a world away from the urban sprawl, offering a genuine connection with nature.

Lotte Arai Resort Facilities & Services

Facilities for guests at

Lotte Arai Resort

are designed to cater to every need, ensuring a comfortable and enjoyable stay.

  • Indoor swimming pool: Open daily from 9:00 AM to 9:00 PM. Complimentary for all guests.
  • Outdoor swimming pool: Seasonal operation, typically from June to September, 9:00 AM to 6:00 PM. Complimentary for all guests.
  • Fitness centre: Equipped with modern machines, open 24 hours. Complimentary for all guests.
  • Day spa: Offering a range of treatments, open from 10:00 AM to 8:00 PM. Treatments start from AUD $100.
  • Kids' club: A fun-filled space for younger guests, open from 10:00 AM to 5:00 PM. Complimentary for guests with children.
  • On-site parking: Secure and complimentary parking is available for all guests.
  • Complimentary Wi-Fi: Available throughout the resort.

Lotte Arai Resort Room Types

Discover a range of comfortable and well-appointed accommodations with the diverse room types of

Lotte Arai Resort

. All rooms are strictly non-smoking.

  • Deluxe Room:

    Offering Park View, these rooms are perfect for couples or solo travellers. Features include a bathtub.
  • Superior Room:

    With a choice of Park View or Mountain View, these rooms provide a bit more space. Bathtub included.
  • Suite:

    Enjoy expansive living areas and stunning Mountain Views. These suites come with a bathtub.
  • Family Room:

    Designed for families, these rooms offer ample space and a comfortable stay with a Park View. Bathtub included.

Lotte Arai Resort

does not currently offer pet-friendly rooms.

Lotte Arai Resort Dining & Restaurants

Savour a culinary journey at

Lotte Arai Resort

, with a variety of dining options to tantalise your taste buds.

  • Restaurant "Terre":

    Offers a delightful breakfast buffet with a focus on fresh, local ingredients. Operating hours: 7:00 AM - 10:00 AM. Estimated price per person for breakfast: AUD $30.
  • Restaurant "Umi":

    Specialising in exquisite Japanese cuisine, including fresh seafood and local delicacies. Operating hours: 12:00 PM - 2:30 PM for lunch, 6:00 PM - 9:30 PM for dinner. Estimated price per person for dinner: AUD $70.
  • Lobby Lounge:

    A relaxed setting for coffee, tea, and light snacks. Operating hours: 10:00 AM - 6:00 PM. Estimated price per person for snacks: AUD $15.

Lotte Arai Resort Nearby Attractions and Activities

Beyond the resort's offerings, the Myoko-shi area is rich with natural beauty and cultural experiences.

  • Mount Myoko:

    An iconic stratovolcano offering incredible hiking opportunities and panoramic views.
  • Suginohara Ski Resort:

    Famous for its long, wide slopes, it's a must-visit for ski enthusiasts in winter.
  • Imori Pond:

    A beautiful, serene pond surrounded by lush greenery, perfect for a peaceful stroll.
  • Myoko Fire Festival (Arayama Matsuri):

    A vibrant local festival held annually, showcasing traditional Japanese culture.
  • Niigata Prefectural Museum of History:

    Explore the rich history and heritage of the Niigata region.

If you are looking for other activities around

Lotte Arai Resort

, check out the best deals on Traveloka: Recommended activities in Myoko-shi!

How to Get to Lotte Arai Resort from the Airport

Getting to

Lotte Arai Resort

is straightforward, with several convenient options available. The most common gateway airport is Niigata Airport (KIJ). The

airport transfer service of Lotte Arai Resort

can be arranged for a seamless journey.

  • Private Airport Transfer:

    The resort can arrange a private car service directly from Niigata Airport. Estimated cost: AUD $250 - $300 one way. This is the most convenient way of

    how to get to Lotte Arai Resort

    .
  • Taxi:

    Taxis are readily available at Niigata Airport. The journey to the resort will take approximately 1.5 hours. Estimated cost: AUD $200 - $250.
  • Rental Car:

    Renting a car at Niigata Airport offers flexibility for exploring the region. The drive to the resort is well-signposted. Rental costs vary depending on the vehicle type and duration.

For travellers arriving at other major airports like Narita (NRT) or Haneda (HND) in Tokyo, you can take a Shinkansen (bullet train) to Niigata Station and then proceed with a taxi or pre-arranged transfer to the resort.

Summary of Why You Should Choose to Stay at Lotte Arai Resort

Lotte Arai Resort

stands out as an exceptional choice for your next holiday in Japan, offering a perfect blend of adventure, relaxation, and family fun.

  • Stunning Natural Beauty:

    Immerse yourself in the breathtaking landscapes of the Chubu region.
  • World-Class Facilities:

    Enjoy a range of amenities including pools, a spa, and a fitness centre.
  • Comfortable Accommodations:

    Choose from a variety of well-appointed rooms and suites.
  • Delicious Dining:

    Experience diverse culinary delights at the on-site restaurants.
  • Convenient Location:

    Easily accessible and a great base for exploring local attractions.

Check

room availability at Lotte Arai Resort

and secure your dream holiday. For the best deals and a hassle-free experience, consider

booking Lotte Arai Resort

through Traveloka.

Book budget hotels in Chubu and Easily book domestic and international flights at low prices with Traveloka today!

All facilities in Lotte Arai Resort

Swimming Pool Lotte Arai Resort
Swimming Pool
Entertainment Facility Lotte Arai Resort
Entertainment Facility
Fitness Center Lotte Arai Resort
Fitness Center
Functional Hall Lotte Arai Resort
Functional Hall
Common Space Lotte Arai Resort
Common Space

Things to Do

  • Shops
  • Indoor pool
  • Barbecue
  • Karaoke
  • Picnic area
  • Garden
  • Spa
  • Library
  • Outdoor pool
  • Sauna

General

  • Lockers
  • Microwave (shared)
  • Fireplace in lobby
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Ski
  • Ski storage
  • Fitness center
  • Table tennis
  • Trampolines

Food and Drinks

  • Breakfast
  • Snack bar

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Business Facilities

  • Business facilities

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Lotte Arai Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability. Meals are not included in the breakfast and half board rate plans for children ages 3 and under. Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Lotte Arai Resort
245
Number of floors in Lotte Arai Resort
1
Another facilities in Lotte Arai Resort
Shops, Indoor pool, Barbecue, Karaoke, Picnic area

Frequently asked questions about Lotte Arai Resort

What are available facilities at Lotte Arai Resort?
There are top facilites at Lotte Arai Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lotte Arai Resort?
The standard check-in time at Lotte Arai Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Lotte Arai Resort provide breakfast?
Yes, Lotte Arai Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Lotte Arai Resort?
Lotte Arai Resort has a 4.0-star rating.
How many floors does Lotte Arai Resort have?
Lotte Arai Resort has 1.
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Lotte Arai Resort reviews and ratings

Overall Ratings & Reviews Lotte Arai Resort

Traveloka (3)
Other sources (422)
8.6
Very Good
From 422 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Lotte Arai Resort

Number of reviews per page
20
40
Top reviews
Jonathan
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Simply Amazing!
Christopher
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

.
Chi Kin
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.
Read More
Kristian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our
Read More
Christine
icon-with Friends
with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience.
Victor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
Read More
vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.
Jacqui
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.
Read More
Julie
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room was great. Staff very curtious
Jonathon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.
Lisa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Dinner restaurants are limited, get booked out quickly. Staff were not very helpful. Shuttle buses to other ski areas were not available during the whole time that we were there and there was no alternative offered. It seemed that they are not very helpful to offer alternative whenever something is not available, eg restaurant or shuttle buses services. Drinks are very expensive including soft drinks. $11 aud for a soft drink.
Read More
Seth
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.
Susana
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Loved our room! Everyone was friendly and the onsen was remarkable.
DongWook
icon-Business
Business
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Excellent facility, even more excellent staff!
Stephanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The property was great but hard to get to and only had a shuttle at certain times. Make sure you reserve a seat beforehand and that it lines up for right after your train arrives. Also bring snacks because a lot of restaurants weren’t open during the end of the snow season
Majanne
icon-Business
Business
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Billy
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Awesome ski in and out property, if you take the train and get off at the closest station they have a shuttle bus that takes you to the resort
Maxwell
icon-Leisure
Leisure
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Cliff
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

This beautiful resort would’ve gotten the 5 stars it deserved had it not been for the Vietnamese restaurant in the pas through that I reserved a table at. I was ignored while others were seated and orders taken and weee eating before I was acknowledged. Had it not been for that place experience this place was easy 5/5.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Lotte Arai Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Lotte Arai Resort

Traveloka (3)
Other sources (422)
8.6
Very Good
From 422 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Lotte Arai Resort

Number of reviews per page
20
40
Top reviews
Jonathan
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Simply Amazing!
Christopher
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

.
Chi Kin
icon-with Partner
with Partner
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.
Read More
Kristian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our
Read More
Christine
icon-with Friends
with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience.
Victor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
Read More
vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.
Jacqui
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.
Read More
Julie
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

The room was great. Staff very curtious
Jonathon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.
Lisa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Dinner restaurants are limited, get booked out quickly. Staff were not very helpful. Shuttle buses to other ski areas were not available during the whole time that we were there and there was no alternative offered. It seemed that they are not very helpful to offer alternative whenever something is not available, eg restaurant or shuttle buses services. Drinks are very expensive including soft drinks. $11 aud for a soft drink.
Read More
Seth
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.
Susana
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Loved our room! Everyone was friendly and the onsen was remarkable.
DongWook
icon-Business
Business
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Excellent facility, even more excellent staff!
Stephanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

The property was great but hard to get to and only had a shuttle at certain times. Make sure you reserve a seat beforehand and that it lines up for right after your train arrives. Also bring snacks because a lot of restaurants weren’t open during the end of the snow season
Majanne
icon-Business
Business
10.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Billy
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Awesome ski in and out property, if you take the train and get off at the closest station they have a shuttle bus that takes you to the resort
Maxwell
icon-Leisure
Leisure
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Cliff
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

This beautiful resort would’ve gotten the 5 stars it deserved had it not been for the Vietnamese restaurant in the pas through that I reserved a table at. I was ignored while others were seated and orders taken and weee eating before I was acknowledged. Had it not been for that place experience this place was easy 5/5.
Number of reviews per page
20
40