Lotte Arai Resort

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8.6
/10
Very Good
434 reviews

What Guests Say About Their Stay

Kristian

10.0
/ 10
Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our

Victor

10.0
/ 10
Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.

Michael

10.0
/ 10
Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
In the Area
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1966 Ryozenji, Niigata, Myoko, Chubu, Japan, 944-0062

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Lotte Arai Resort is a hotel is located at Myoko. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Lotte Arai Resort

1966 Ryozenji, Niigata, Myoko, Chubu, Japan, 944-0062
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Lobby Lotte Arai Resort
Lobby 2 Lotte Arai Resort

Discover More About Lotte Arai Resort

Discover the Allure of Lotte Arai Resort: Your Gateway to Japanese Mountain Serenity

Nestled in the breathtaking Chubu region of Japan, Lotte Arai Resort offers an unparalleled escape for travellers seeking both adventure and relaxation. This premier destination, renowned for its stunning natural beauty and world-class amenities, is an ideal choice for those looking to experience the best of Japanese hospitality. Whether you're drawn to the thrill of winter sports or the tranquility of summer hikes, Lotte Arai Resort promises a memorable stay, perfectly blending comfort with the spirit of exploration. Rates at Lotte Arai Resort start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Lotte Arai Resort

Located in the picturesque Myoko-shi, Niigata Prefecture, Lotte Arai Resort is situated in a region celebrated for its dramatic mountain landscapes and pristine natural environment. The resort is approximately a 3.5-hour drive from Tokyo, offering a scenic journey through Japan's diverse terrain. For those arriving by air, the nearest major airport is Niigata Airport (KIJ), from which further transport arrangements can be made. The resort's setting is one of serene natural beauty, surrounded by lush forests and majestic peaks, providing a peaceful retreat away from the hustle and bustle of city life. While not in a bustling urban centre, the resort offers a sense of secluded tranquility, perfect for unwinding.

Guest Facilities and Services at Lotte Arai Resort

Guest facilities at Lotte Arai Resort are designed to cater to every need, ensuring a comfortable and enjoyable stay. Australian travellers will appreciate the commitment to cleanliness and modern amenities. The resort boasts a range of services aimed at enhancing your experience, including a helpful 24-hour front desk ready to assist with any queries. For those who enjoy staying active, fitness facilities are available. Complimentary Wi-Fi is provided throughout the resort, keeping you connected. The resort also offers secure luggage storage, allowing you to explore freely without worry. While specific details on breakfast offerings and additional services are best confirmed directly, the resort is known for its dedication to guest satisfaction. Please contact the hotel directly for current prices and business hours.

Room Information and Stay Experience at Lotte Arai Resort

The Room types of Lotte Arai Resort offer a variety of accommodations to suit different preferences and group sizes. Each room is designed with guest comfort as a top priority, featuring clean and well-maintained spaces. You can expect a variety of bed types to ensure a restful sleep, along with modern climate control systems to maintain your preferred temperature year-round, a crucial element for Australian travellers accustomed to comfortable indoor environments. The bathrooms are kept to a high standard of cleanliness, providing a refreshing space to start and end your day. The overall stay experience is one of refined comfort, allowing you to fully relax and recharge amidst the natural beauty of the surrounding area.

Recommended Nearby Dining and Cafes around Lotte Arai Resort

While Lotte Arai Resort offers its own dining establishments, the surrounding Myoko-shi area provides a taste of local Japanese cuisine and charming cafes. Travellers can explore options that offer hearty breakfasts, perfect for fueling a day of adventure, reminiscent of the strong café culture enjoyed in Australia. You might discover local eateries serving traditional Japanese fare or find cozy spots for a relaxing coffee break. The emphasis is on fresh, local ingredients and a welcoming atmosphere. For those seeking a true taste of the region, exploring the nearby towns and villages can lead to delightful culinary discoveries. Please contact the hotel directly for current prices and business hours.

Popular Attractions and Activities near Lotte Arai Resort

The Myoko-shi area surrounding Lotte Arai Resort is a treasure trove of natural beauty and recreational activities. Here are some popular spots and experiences: * Mount Myoko: A prominent volcano offering hiking trails and stunning panoramic views, especially popular during the autumn foliage season. * Myoko Ski Park: During winter, this area transforms into a premier ski destination, attracting enthusiasts from around the globe. * Lake Nojiri: A beautiful caldera lake perfect for water sports in summer, fishing, and enjoying serene lakeside walks. * Seki Onsen Ski Resort: Known for its abundant snowfall and excellent powder, offering a fantastic skiing and snowboarding experience. * Jōetsumyōkō Station Area: Explore the local town for a glimpse into regional life, local crafts, and smaller eateries. If you are looking for other activities around Lotte Arai Resort, check out the best deals on Traveloka: Recommended activities in Myoko-shi, Niigata!

How to Get to Lotte Arai Resort from the Airport

Navigating your journey to Lotte Arai Resort is straightforward, with several options available from the nearest airports. Understanding how to get to Lotte Arai Resort ensures a smooth start to your Japanese adventure. * From Niigata Airport (KIJ): * Take a limousine bus or local bus to Niigata Station. * From Niigata Station, you can take a train on the JR Shin'etsu Line towards Nagano, alighting at Arai Station. * From Arai Station, a short taxi ride or pre-arranged transport will take you to the resort. * From Tokyo Narita (NRT) or Haneda (HND) Airports: * Take the Narita Express or Limousine Bus to Tokyo Station. * From Tokyo Station, board the Hokuriku Shinkansen (bullet train) towards Kanazawa, and alight at Jōetsumyōkō Station. * From Jōetsumyōkō Station, a taxi or local bus service can transport you to Lotte Arai Resort. * Public Metered Taxis: Available from all major airports and train stations. * Rideshare Services: While not as prevalent as in major cities, rideshare options may be available depending on the location and time. For a hassle-free journey, consider booking your Airport transfer service in advance.

Summary of Why You Should Choose Lotte Arai Resort

Lotte Arai Resort stands out as an exceptional choice for your next holiday, offering a perfect blend of natural beauty, comfort, and adventure. * **Prime Location:** Situated in the stunning Chubu region, offering breathtaking mountain scenery and access to outdoor activities year-round. * **Comfortable Accommodations:** Rooms are designed for relaxation, featuring modern amenities and climate control to ensure a pleasant stay. * **Exceptional Service:** The resort is committed to providing a high level of guest satisfaction with friendly and efficient service. * **Adventure and Relaxation:** Whether you're hitting the slopes in winter or hiking in summer, there's something for everyone. Ready to experience the magic of Lotte Arai Resort? Check room availability at Lotte Arai Resort and Book Lotte Arai Resort today through Traveloka for the best deals. Book budget hotels in Chubu and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Lotte Arai Resort

Swimming Pool Lotte Arai Resort
Swimming Pool
Entertainment Facility Lotte Arai Resort
Entertainment Facility
Fitness Center Lotte Arai Resort
Fitness Center
Functional Hall Lotte Arai Resort
Functional Hall
Common Space Lotte Arai Resort
Common Space

Things to Do

  • Indoor pool
  • Barbecue
  • Karaoke
  • Picnic area
  • Garden
  • Spa
  • Library
  • Outdoor pool
  • Sauna

General

  • Lockers
  • Microwave (shared)
  • Fireplace in lobby
  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Parking
  • Smoke-free area
  • Safety deposit box

Hotel Services

  • Laundry service
  • Multilingual staff
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Sports and Recreations

  • Ski
  • Ski storage
  • Fitness center
  • Table tennis
  • Trampolines

Food and Drinks

  • Breakfast
  • Snack bar

Nearby Facilities

  • Gift shop
  • Shops

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Business Facilities

  • Business facilities

Accommodation Policy & General Information in Lotte Arai Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Ski slopes open in mid-December, depending on snow conditions. Guests should contact the property in advance of arrival for ski slope availability. Meals are not included in the breakfast and half board rate plans for children ages 3 and under. Disposable personal items such as toothbrush, razor, hairbrush, and shower cap are available for a surcharge in the lobby.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Lotte Arai Resort
245
Number of floors in Lotte Arai Resort
1
Another facilities in Lotte Arai Resort
Indoor pool, Barbecue, Karaoke, Picnic area, Garden

Frequently asked questions about Lotte Arai Resort

What are available facilities at Lotte Arai Resort?
There are top facilites at Lotte Arai Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lotte Arai Resort?
The standard check-in time at Lotte Arai Resort is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Lotte Arai Resort provide breakfast?
Yes, Lotte Arai Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Lotte Arai Resort?
Lotte Arai Resort has a 4.0-star rating.
How many floors does Lotte Arai Resort have?
Lotte Arai Resort has 1.
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Lotte Arai Resort reviews and ratings

Overall Ratings & Reviews Lotte Arai Resort

Traveloka (3)
Other sources (431)
8.6
Very Good
From 431 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

8.2

Sort by
Most Relevant
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Traveller Reviews Lotte Arai Resort

Number of reviews per page
20
40
Top reviews
Jonathan
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Simply Amazing!
Christopher
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

.
Chi Kin
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.
Read More
Kristian
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our
Read More
Christine
icon-with Friends
with Friends
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience.
Victor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
Read More
vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.
Jacqui
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.
Read More
Julie
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The room was great. Staff very curtious
Jonathon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.
Lisa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Dinner restaurants are limited, get booked out quickly. Staff were not very helpful. Shuttle buses to other ski areas were not available during the whole time that we were there and there was no alternative offered. It seemed that they are not very helpful to offer alternative whenever something is not available, eg restaurant or shuttle buses services. Drinks are very expensive including soft drinks. $11 aud for a soft drink.
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Seth
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.
Susana
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Loved our room! Everyone was friendly and the onsen was remarkable.
DongWook
icon-Business
Business
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Excellent facility, even more excellent staff!
Stephanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The property was great but hard to get to and only had a shuttle at certain times. Make sure you reserve a seat beforehand and that it lines up for right after your train arrives. Also bring snacks because a lot of restaurants weren’t open during the end of the snow season
Majanne
icon-Business
Business
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Billy
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Awesome ski in and out property, if you take the train and get off at the closest station they have a shuttle bus that takes you to the resort
Maxwell
icon-Leisure
Leisure
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Cliff
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

This beautiful resort would’ve gotten the 5 stars it deserved had it not been for the Vietnamese restaurant in the pas through that I reserved a table at. I was ignored while others were seated and orders taken and weee eating before I was acknowledged. Had it not been for that place experience this place was easy 5/5.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Lotte Arai Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Lotte Arai Resort

Traveloka (3)
Other sources (431)
8.6
Very Good
From 431 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Lotte Arai Resort

Number of reviews per page
20
40
Top reviews
Jonathan
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Simply Amazing!
Christopher
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

.
Chi Kin
icon-with Partner
with Partner
6.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Nice resort overall but the customer service could be improved. The spa facilities and sauna could do with better cleaning. In my partners Sauna and spa had a bad smell which affected that tranquil environment where she wasn’t able to relax. We enjoy the Japanese breakfast the quality was really good with a good variety of hot and cold options. The staff was also quite rude in the ski park and was not helpful or informative. Overall good experience but the positive points was not enough to cover some of the negatives.
Read More
Kristian
icon-with Partner
with Partner
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Our stay at Lotte Arai Resort was nothing short of magical — truly a winter wonderland experience from start to finish. One of the standout conveniences was the complimentary shuttle service to and from the station. It made arrival and departure completely seamless and stress-free, especially when travelling with winter gear. From the moment we stepped onto the shuttle, everything felt easy and well-organised. We opted for the full board package, and it was absolutely worth it. The variety and quality of food across all meals were fantastic, with plenty of options to suit different tastes. Every meal felt like something to look forward to after a day in the snow. Speaking of which — the resort itself is perfectly set up for snow lovers. With direct access to snow activities, everything is right at your doorstep. No long commutes, no hassle — just step outside and you’re instantly immersed in the alpine experience. Whether you’re skiing, exploring, or simply soaking in the scenery, it truly feels like you’re in a postcard. The rooms were another highlight: spacious, beautifully appointed, and incredibly comfortable — the perfect place to relax and recharge. The entire property is immaculately clean, which really adds to the overall sense of quality and care. What really elevates the experience, though, is the staff. Every interaction was warm, welcoming, and helpful. Their attention to detail and genuine hospitality made us feel incredibly well looked after throughout our
Read More
Christine
icon-with Friends
with Friends
6.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Onsen was great. Some of the front counter staff whilst helpful were not friendly. The resort is sizeable and lacks ambience.
Victor
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Room was very clean, staff were very courteous and helpful. Onsen facility was very good. Dining options were limited. The cafe, food court, bakery were closed after 4pm, so dinner choices were limited to the expensive restaurants, unless you have transport and willing to travel to Myoko town.
Michael
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Beautiful resort, incredibly friendly staff, great restaurant options and incredible skiing 2 minutes away. We stayed 6 nights and enjoyed every single minute of it. The only restaurant I couldn’t recommend is the shabu-shabu restaurant as the portions were small and not much flavour for the money. Well kept rooms, ski/ board storage was great and the onsen was one of the best I’ve visited in Japan.
Read More
vincent
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff were all fantastic and understanding. The on site onsen is one of the best way to unwind after a full day on the mountain.
Jacqui
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Clean, spacious modern rooms. Space to unpack bags though this was a little sparse for 2 people on a 1 week ski trip. Onsen is amazing. Staff are friendly and courteous. They speak little English but not a problem with apps. Could use more dining space as we always had to make a reservation for dinner in advance. The food was pretty good though could use more variety.overall a pleasant stay. Not much variety in ski terrain as lots was closed off due to avalanche risk. Safety is important.
Read More
Julie
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

The room was great. Staff very curtious
Jonathon
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day.
Lisa
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Dinner restaurants are limited, get booked out quickly. Staff were not very helpful. Shuttle buses to other ski areas were not available during the whole time that we were there and there was no alternative offered. It seemed that they are not very helpful to offer alternative whenever something is not available, eg restaurant or shuttle buses services. Drinks are very expensive including soft drinks. $11 aud for a soft drink.
Read More
Seth
icon-with Partner
with Partner
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai.
Susana
10.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

Loved our room! Everyone was friendly and the onsen was remarkable.
DongWook
icon-Business
Business
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Excellent facility, even more excellent staff!
Stephanie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

The property was great but hard to get to and only had a shuttle at certain times. Make sure you reserve a seat beforehand and that it lines up for right after your train arrives. Also bring snacks because a lot of restaurants weren’t open during the end of the snow season
Majanne
icon-Business
Business
10.0
/10
Reviewed 81 week(s) ago

Hotels.com verified review

Amazing. Clean excellent breakfast buffet. Onsen was awesome. The only issue was they shut down the lifts bc of snow so skiing was hard. lol
Billy
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

Awesome ski in and out property, if you take the train and get off at the closest station they have a shuttle bus that takes you to the resort
Maxwell
icon-Leisure
Leisure
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Nice resort with a few restaurants on site. Facilities were nice and the staff were helpful. Would not recommend for a solo traveler longer than a weekend. Mountain was nice and convenient for skiing
Cliff
8.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

This beautiful resort would’ve gotten the 5 stars it deserved had it not been for the Vietnamese restaurant in the pas through that I reserved a table at. I was ignored while others were seated and orders taken and weee eating before I was acknowledged. Had it not been for that place experience this place was easy 5/5.
Number of reviews per page
20
40