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Marroad Hakone
Hotels
8.0
/10
Very Good
290 reviews
What Guests Say About Their Stay
Nguyen K. D. H.
9.7
/ 10
The hotel will be enthusiastic and attentive and professional. If you have a chance to come here, you will definitely return to this hotel
See original
Richard
10.0
/ 10
Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.
Andrea
10.0
/ 10
I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy.
The staff were very kind and attentive.
Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.
HEAVEN
10.0
/ 10
Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a
small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.
In the Area
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1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0408
Main Facilities
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24-Hour Front Desk
Parking
WiFi
Elevator
Available Room Types in Marroad Hakone
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What's around Marroad Hakone
1320, Goura, Hakone-machi, Ashigarashimo-gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0408
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Discover More About Marroad Hakone
General
Near Hakone Gora Park
Location
With a stay at Marroad Hakone in Hakone (Gora), you'll be within a 5-minute drive of Hakone Kowakien Yunessun and Hakone Gora Park. This hotel is 6.6 mi (10.7 km) from Lake Ashi and 11.6 mi (18.7 km) from Gotemba Premium Outlets.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Hakone Meissen Antique Museum - 0.2 km / 0.1 mi
Hakone Museum of Art - 0.5 km / 0.3 mi
Hakone Gora Park - 0.5 km / 0.3 mi
Hakone Open Air Museum - 1.8 km / 1.1 mi
Sengokuhara Onsen - 1.9 km / 1.2 mi
Ōwakudani - 2 km / 1.3 mi
Hakone Kowakien Yunessun - 2.4 km / 1.5 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.4 km / 1.5 mi
Okada Museum of Art - 2.5 km / 1.5 mi
Chisuji Falls - 3 km / 1.9 mi
Pola Museum of Art - 3.4 km / 2.1 mi
Hakone Ropeway - 3.8 km / 2.3 mi
Hakone Venetian Glass Museum - 5.2 km / 3.2 mi
Lalique Museum Hakone - 5.6 km / 3.5 mi
Hakone Village Samurai Museum - 6 km / 3.7 mi
The nearest airports are:
Haneda Airport (HND) - 100.3 km / 62.3 mi
Narita Intl. Airport (NRT) - 166.9 km / 103.7 mi
Facilities
Take advantage of recreation opportunities including hot springs and a sauna. This hotel also features complimentary wireless internet access and a vending machine.
Business Facilities
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and an elevator. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Dining
Enjoy a satisfying meal at Voyageur serving guests of Marroad Hakone. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 9:00 AM for a fee.
Rooms
Make yourself at home in one of the 45 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers. Conveniences include phones, as well as safes and blackout drapes/curtains.
All facilities in Marroad Hakone
Bar, Cafe and Lounge
Entertainment Facility
Common Space
Accommodation Services
Exterior
General
- Parking
- Terrace
Public Facilities
- Smoke-free area
- Elevator
Hotel Services
- 24-hour Receptionist
- Newspaper in lobby
Transportation
- Limited parking
Food and Drinks
- Breakfast
Things to Do
- Sauna
Connectivity
- Free WiFi
Shuttle Service
- Train station pickup
Accommodation Policy & General Information in Marroad Hakone
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- A car is recommended for transportation to and from this property.
- Guests with tattoos are not able to use the onsite public bathing facilities.
Check-in/Check-out Time
Check-in:
15:00 - 19:00
Check-out:
Before 11:00
- Fee for continental breakfast: approximately JPY 2970 for adults and JPY 1650 for children
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Service Animals Allowed
Professional property host/manager, No cribs (infant beds) available, Unicode Support true, Car recommended
General Information
Popular Facilities | 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 19:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Marroad Hakone | 45 |
Number of floors in Marroad Hakone | 1 |
Another facilities in Marroad Hakone | Terrace, Smoke-free area, 24-hour Receptionist, Newspaper in lobby, Limited parking |
Frequently asked questions about Marroad Hakone
What are available facilities at Marroad Hakone?
There are top facilites at Marroad Hakone such as 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Marroad Hakone?
The standard check-in time at Marroad Hakone is starting from 15:00 - 19:00 while the latest check-out time is at Before 11:00
Does Marroad Hakone provide breakfast?
Yes, Marroad Hakone provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Marroad Hakone?
Marroad Hakone has a 3.0-star rating.
How many floors does Marroad Hakone have?
Marroad Hakone has 1.
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Marroad Hakone reviews and ratings
Overall Ratings & Reviews Marroad Hakone
Traveloka (5)
Other sources (285)
8.0
Very Good
From 285 reviews
Cleanliness
8.0
Room Comfort
8.0
Location
8.0
Service and Facilites
8.2
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Traveller Reviews Marroad Hakone
Number of reviews per page
20
40
Top reviews
Joshua
Friends and Family Family
4.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
We stayed in a Deluxe Room which was fantastic—apparently recently renovated, and the new touches were excellent. We also appreciated the arrival Happy Hour with unlimited drinks and light snacks. Unfortunately, the positives ended there.
The service was deeply disappointing. The staff seemed completely bothered by our presence and rushed us through interactions, including breakfast orders. The low point was dinner: we were told the restaurant was 'full' and had to find food elsewhere, despite seeing only about five people dining inside all night. Since the hotel is isolated up a mountain (a 30-minute walk to the nearest conbini) and they offer no room service, we were left stranded with no alternatives provided by the staff.
Note to travelers: We luckily found Bombay Hakone, an Indian restaurant that delivered excellent food up the twisty mountain roads in the rain—major kudos to them.
As for the facilities, the onsens were nice but small, and the outdoor roof leaked, dripping ice-cold rain on us while trying to relax. I have stayed at many ryokans and hotels in the Hakone area; this was my first and last visit to Hotel Marroad.
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Donna
Leisure Family
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Rooms were s!all but clean. Happy hour offered with free drinks.
Richard
with Partner
10.0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Very clean room, with fabulous view. Very comfortable bed. Breakfast was waiter service, very efficient, and delicious food.
Andrea
Leisure
10.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
I had an amazing stay at Marroad. On the outside, it looks a bit outdated, but the interiors are well maintained. I absolutely loved my room — it had been renovated, everything looked new, and it was both spacious and cozy.
The staff were very kind and attentive.
Another nice thing to mention is that they offer a free shuttle service from Gora Station to the hotel; you just have to call upon arrival.
Read More
Dong Yan
Friends and Family with Friends
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Breakfast no outdoor siting is a wasted
Scott J
10.0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Close things we wanted to see and property has a nice onsen.
HEAVEN
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Hakone is beautiful, we loved our stay here. Felt a bit more quaint and cozy then I imagine maybe some other options or that is just generally the vibe for a
small town in the mountains. The alcohol amenity and bar snacks were a lovely touch. The onsen was small but never crowded so it didn’t feel that way. Would absolutely stay here again if my luck brings me back to this place.
Read More
Edison
Leisure with Children
8.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Property doesn't have any laundry and staff doesn't respond to any email. Otherwise, hotel is clean and staff is friendly and helpful.
Alexis
Leisure Family
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
The staff was very hospitable and welcoming. They were ready to assist with anything we needed. The French cuisine was delicious, and the service in the restaurant was top tier. Great property, I’d stay again if I visit Hakone.
Sheri
Leisure Family
10.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
The view, how quiet, and clean it was
Gig
Leisure
6.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
The 2 beds were too close to get in and out of the one closest to the wall. The price of the food was almost the same price as the room, I guess to make up for the free booze, but we don’t drink alcohol so it was not really worth the price, the only thing we found to be worth it was the onsens but were divided by gender so as a married couple we were disappointed that we couldn’t use it together!!!
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Jessie
Leisure Family
10.0
/10
Reviewed 54 week(s) ago
Expedia Group verified review
Best experience ever
jon
10.0
/10
Reviewed 59 week(s) ago
Expedia Group verified review
Wonderful hotel with first class service. Rooms were big and had everything you could need.
Shuttle service available to station each way. Taxi inexpensive. Funicular from station nearby. Fixed dinner menu but food excellent. Breakfast also limited but very good. No late hotel bar which was a shame but not essential for us.
Liliana
Leisure Family
8.0
/10
Reviewed 61 week(s) ago
Expedia Group verified review
The area where the hotel is has a beautiful view of the valley. The rooms are very comfortable and have great amenities.
We had to walk the steep climb because the driver left at 6:00pm. We arrived by 6:40pm, they wouldn't give us a reservation for dinner because reservations needed to be done by 6:30pm. The host didn't try to find a solution so we ended up not having dinner
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Jesse
10.0
/10
Reviewed 65 week(s) ago
Expedia Group verified review
Very pleased. Breakfast was an extraordinary value
BOON POO
with Partner
8.0
/10
Reviewed 82 week(s) ago
Hotels.com verified review
Room was clean and good size. Looks like recently renovated. Very limited meal options and rather expensive for what were offered, for both breakfast and dinner. Not buffet style. Can't be having the same English breakfast and French dinner everyday. Restaurants closes relatively early in Gora. Public transportation not very convenient. Need your own car to move around. Walking to Gora station is an option, but the terrain is hilly. Hotel shuttle service starts from 9am and ends at 6pm. Telephone booth next to Information office at Gora station to call for hotel shuttle service. Hotel service is excellent. Onsen facilities were good.
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Irina
10.0
/10
Reviewed 83 week(s) ago
Hotels.com verified review
The hotel is located in the beautiful mountainous area, my room had an amazing view.
The hosts were very accommodating, I was allowed to check in earlier on the day of arrival.
The onsen was great!
The minus about the Gota area is that it’s not offering a lot of dining places.
However, the hotel has the restaurant.
The food was delicious!
I had a great time during my stay!
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Melinda
Leisure
10.0
/10
Reviewed 105 week(s) ago
Expedia Group verified review
We liked that it had an indoor and outdoor onsen. We didn’t make dinner reservations before arriving but they accommodated us by giving us a simplified dinner menu that did not require prep. Thank you!
Nima
4.0
/10
Reviewed 110 week(s) ago
Hotels.com verified review
It is a very rusty and old place. The place is also located far away from public transit on top of a hill which makes it difficult to commute.
Jeffrey
Leisure
8.0
/10
Reviewed 112 week(s) ago
Expedia Group verified review
The overall hotel is built upon a much older building. In general, it was very nice but the room I had (1st floor) was dated and very worn looking. Carpets were worn and spotted (by who knows what) which made them look dirty and unkempt. Wallpaper was lifting in places. All the furnishings were scuffed and marred. That said, the beds and linens were clean, as was the bathroom. Just felt quite old and in need of refreshing. The onsen was very nice and just what you would expect.
The staff were courteous and polite (as only the Japanese can be) and there were little language barriers.
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Number of reviews per page
20
40
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