Naspa New Otani

Hotels
8.8
/10
Very Good
253 reviews

What Guests Say About Their Stay

Sham M.

9.1
/ 10
The staff managing the glamping site was super friendly and helpful!!!! Had a lot of fun during my stays despite the hot weather, and I even got help from the staff who took care of my belongings within the glamping tent during rainstorms!! Huge shoutout to Shingo san who helped manage my glamping site booking!

Val

10.0
/ 10
This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!

Feng Xian

10.0
/ 10
Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.

Krystal

10.0
/ 10
Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
In the Area
See Map
Yuzawa 2117-9, Minamiuonuma-gun, Gunma, Tone-gun, Kanto, Japan, 949-6101

Main Facilities

Read More
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Naspa New Otani is a hotel is located at Tone-gun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Naspa New Otani

Yuzawa 2117-9, Minamiuonuma-gun, Gunma, Tone-gun, Kanto, Japan, 949-6101
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Lobby Naspa New Otani
Lobby 2 Naspa New Otani

Discover More About Naspa New Otani

General


Near Naspa Ski Garden

Location


With a stay at Naspa New Otani in Yuzawa, you'll be near ski lifts, within a 5-minute drive of Gala Yuzawa and Naspa Ski Garden. This family-friendly hotel is 12.2 mi (19.6 km) from Naeba Ski Resort and 1.2 mi (1.9 km) from Ippon Sugi Ski Resort.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Naspa Ski Garden - 0.8 km / 0.5 mi
Ippon Sugi Ski Resort - 1.9 km / 1.2 mi
Egami Public Onsen - 1.9 km / 1.2 mi
Snow Country Museum - 2.1 km / 1.3 mi
Yuzawa Kogen Ropeway - 2.3 km / 1.5 mi
Yuzawa Kogen - 2.4 km / 1.5 mi
Yuzawa Central Park - 2.4 km / 1.5 mi
Echigo-Tsumari Art Field - 3 km / 1.9 mi
Yuzawa Town History Museum - 3 km / 1.9 mi
Kandatsu Kogen Ski Resort - 3.2 km / 2 mi
Gala Yuzawa - 4.1 km / 2.6 mi
Iwappara Ski Resort - 4.6 km / 2.8 mi
Joshin'etsu-kogen National Park - 4.9 km / 3 mi
Yuzawa Fishing Park - 5 km / 3.1 mi
Yuzawa Park Ski Resort - 5.5 km / 3.4 mi

The nearest major airport is Niigata Airport (KIJ) - 143.9 km / 89.4 mi

Renovations


The property will be renovating from May 11 2026 to November 30 2026 (completion date subject to change). The following areas are affected:

  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Facilities


Pamper yourself with onsite massages and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features hot springs and an indoor pool. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and ski storage.

Business Facilities


Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Dining


Grab a bite to eat at one of the hotel's many dining establishments, which include 4 restaurants and a coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 9:30 AM for a fee.

Rooms


Make yourself at home in one of the 205 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Naspa New Otani

Bar, Cafe and Lounge Naspa New Otani
Bar, Cafe and Lounge
Swimming Pool Naspa New Otani
Swimming Pool
Entertainment Facility Naspa New Otani
Entertainment Facility
Fitness Center Naspa New Otani
Fitness Center
Functional Hall Naspa New Otani
Functional Hall

Sports and Recreations

  • Game room
  • Ski storage
  • Mini golf
  • Billiard
  • Fitness center
  • Tennis court

Things to Do

  • Karaoke
  • Indoor pool
  • Barbecue
  • Sauna
  • Steam room

Public Facilities

  • Parking
  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist

General

  • Banquet
  • Smoking area
  • Parking

Food and Drinks

  • Breakfast

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Naspa New Otani

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 10:00

Pets

Service Animals Allowed

Additional Policy

Professional property host/manager, No cribs (infant beds) available, Unicode Support true, Essential workers only - NO
  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2100 for children
  • Rollaway bed fee: JPY 4000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Naspa New Otani
205
Number of floors in Naspa New Otani
1
Another facilities in Naspa New Otani
Game room, Ski storage, Mini golf, Billiard, Fitness center

Frequently asked questions about Naspa New Otani

What are available facilities at Naspa New Otani?
There are top facilites at Naspa New Otani such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Naspa New Otani?
The standard check-in time at Naspa New Otani is starting from 15:00 - 00:00 while the latest check-out time is at Before 10:00
Does Naspa New Otani provide breakfast?
Yes, Naspa New Otani provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Naspa New Otani?
Naspa New Otani has a 3.5-star rating.
How many floors does Naspa New Otani have?
Naspa New Otani has 1.
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Naspa New Otani reviews and ratings

Overall Ratings & Reviews Naspa New Otani

Traveloka (13)
Other sources (240)
8.8
Very Good
From 240 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Naspa New Otani

Number of reviews per page
20
40
Top reviews
Val
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Erika
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff were very hospitable, and the food was delicious.
Feng Xian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Krystal
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Xavious
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Dominic
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Victor
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great, very helpful staff. Well done! Rooms are clean & big.
Bahareh
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean
Jianshun
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.
Emily
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Clean, love the onsen, free shuttle bus
Margaret
icon-with Partner
with Partner
8.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

Staff wee friendly, helpful and understanding.
Denis
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
Ray
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

My family enjoy the stay so much. Will definitely go back again.
Yu Keung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Verified traveler
8.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Alex
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 176 week(s) ago

Expedia Group verified review

Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 183 week(s) ago

Hotels.com verified review

Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.
Rosemarie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 197 week(s) ago

Expedia Group verified review

the room was very clean good place to chill and relax
YUSUKE
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

a spacious room, a large shared bath (onsen?) and very easy to access to skiing.
David
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 246 week(s) ago

Expedia Group verified review

Hotel seems old and in need of some overhaul. It is obvious that the COVID experience has had a major affect on operations. Most of the restaurants and other on-site venues are non-operational. The air conditioning in the rooms need work... I woke up sweating both nights of our stay. Otherwise, friendly and helpful staff and we somewhat enjoyed our stay.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Naspa New Otani

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Naspa New Otani

Traveloka (13)
Other sources (240)
8.8
Very Good
From 240 reviews
Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Naspa New Otani

Number of reviews per page
20
40
Top reviews
Val
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Erika
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff were very hospitable, and the food was delicious.
Feng Xian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Krystal
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Xavious
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Dominic
icon-Leisure
Leisure
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Victor
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Great, very helpful staff. Well done! Rooms are clean & big.
Bahareh
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean
Jianshun
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.
Emily
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Clean, love the onsen, free shuttle bus
Margaret
icon-with Partner
with Partner
8.0
/10
Reviewed 70 week(s) ago

Hotels.com verified review

Staff wee friendly, helpful and understanding.
Denis
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
Ray
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

My family enjoy the stay so much. Will definitely go back again.
Yu Keung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Verified traveler
8.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Alex
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 176 week(s) ago

Expedia Group verified review

Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 183 week(s) ago

Hotels.com verified review

Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.
Rosemarie
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 197 week(s) ago

Expedia Group verified review

the room was very clean good place to chill and relax
YUSUKE
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 224 week(s) ago

Expedia Group verified review

a spacious room, a large shared bath (onsen?) and very easy to access to skiing.
David
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 246 week(s) ago

Expedia Group verified review

Hotel seems old and in need of some overhaul. It is obvious that the COVID experience has had a major affect on operations. Most of the restaurants and other on-site venues are non-operational. The air conditioning in the rooms need work... I woke up sweating both nights of our stay. Otherwise, friendly and helpful staff and we somewhat enjoyed our stay.
Read More
Number of reviews per page
20
40