Naspa New Otani

Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.

Clean, love the onsen, free shuttle bus

Staff wee friendly, helpful and understanding.

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.

My family enjoy the stay so much. Will definitely go back again.

Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.

Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).

Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.

the room was very clean good place to chill and relax

a spacious room, a large shared bath (onsen?) and very easy to access to skiing.

Hotel seems old and in need of some overhaul. It is obvious that the COVID experience has had a major affect on operations. Most of the restaurants and other on-site venues are non-operational. The air conditioning in the rooms need work... I woke up sweating both nights of our stay. Otherwise, friendly and helpful staff and we somewhat enjoyed our stay.

Hotel is situated only a few minutes from Echigo-Yuzawa station by a regular hotel shuttle bus. Hotel is situated at the base of the skifield. Very convenient for families and novice skiers. Accommodation is getting a bit dated but the service is excellent and the buffet style breakfast and dinners are substantial offering both Japanese and Western cuisine. Also has a spacious onsen which was very nice.

The hotel is convenient as a ski-in ski-out place if you are intending to spend time at the NASPA ski garden which is just beside it (good for 2-3 days but probably not for 5 days as there are not many courses). Rooms are a little dated but otherwise they are of a good size and well maintained. Hotel has a nice onsen with both outdoor and indoor pools. Service was decent and there was always someone able to provide assistance in English. Hotel has a shuttle bus service to the main Echigo-Yuzawa train station every 20 - 30 minutes and takes around 5 minutes to reach there.

The room kind of old but clean..the view was breathtaking.. hotel staff are very helpful especially Mr yung as i remember the korean guy😀 But the location are too remote and quiet

The room is spacious. Great ski resort for beginners and family. A bit disappointed when the housekeeper forgot to clean out the garbage can, when we were paying almost $500 per night. The shuttle bus driver also broke our luggage. Not worth the amount of money we were paying.

Basic 80s style hotel but clean and comfortable. Futon was not comfortable as it was too thin. Had to request for another one to be place on top of existing one so it becomes thicker and softer. It was not peak season and snow had just fallen. The views were beautiful and we had the whole snow park to ourselves! Japanese breakfast was great but from 7 to 9am only - too short & closes too early! Was looking forward to use the onsen but was closed for cleaning for 6 hours! By then we had to check-out. Disappointed :(

Off season. Last few days of fall colors. Warm days chilly nights perfect mini vacation.

ホテル自体は問題ないが、スキーのレンタル料が高すぎる。

料理がイマイチ