Naspa New Otani

Hotels
8.9
/10
Exceptional
309 reviews

What Guests Say About Their Stay

Sham M.

9.1
/ 10
The staff managing the glamping site was super friendly and helpful!!!! Had a lot of fun during my stays despite the hot weather, and I even got help from the staff who took care of my belongings within the glamping tent during rainstorms!! Huge shoutout to Shingo san who helped manage my glamping site booking!

Frank

10.0
/ 10
The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable.

Fatos

10.0
/ 10
I stayed here before and it’s always clean and you have everything you need. The public baths are spacious and excellent. The staff is always polite. In the winter season the free orange bus which connects with Gala and Ishiuchi slopes is very convenient. The hotel has its own ski rental and lockers which are very convenient.

Val

10.0
/ 10
This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
In the Area
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Yuzawa 2117-9, Minamiuonuma-gun, Gunma, Tone-gun, Kanto, Japan, 949-6101

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Naspa New Otani is a hotel is located at Tone-gun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Naspa New Otani

Yuzawa 2117-9, Minamiuonuma-gun, Gunma, Tone-gun, Kanto, Japan, 949-6101
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Naspa New Otani Rates per Night

Looking for the best Naspa New Otani hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Naspa New Otani room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Naspa New Otani Location & Address

Naspa New Otani is located at 湯沢町湯沢 2117-9, Minamiuonuma-gun, 群馬, 利根, 関東, 日本, 949-6101. It's situated in the Tokyo area of Japan, known for its vibrant culture and stunning landscapes. The hotel is approximately 180 km from the city center.

How to go to Naspa New Otani from Airport

Getting from the airport to Naspa New Otani is a breeze with several convenient hotel transfer options. Whether you're looking for speed or affordability, there's a way to get there that suits your needs. Here are a few options to consider for your transfer from airport to hotel:
  • Taxi (most direct):

    A taxi is the most direct way to get to Naspa New Otani from the airport. You can find taxi stands outside the arrival halls. Be aware that this is generally the most expensive option.
  • Train (most scenic):

    Take the Narita Express or Limousine Bus to Tokyo Station, then transfer to the Joetsu Shinkansen (bullet train) to Echigo-Yuzawa Station. From Echigo-Yuzawa Station, the hotel offers a free shuttle bus. This option offers scenic views of the Japanese countryside.
  • Airport Limousine Bus (most relaxing):

    The Airport Limousine Bus offers a comfortable and direct transfer to major hotels in Tokyo. From there, you can take the Shinkansen to Echigo-Yuzawa Station and the hotel shuttle.
  • Ride Hailing (convenient):

    Ride hailing services are available, offering a convenient door-to-door service. However, be prepared for potentially higher fares during peak hours.

Tips:

For the most convenient route, consider taking the Narita Express to Tokyo Station, followed by the Joetsu Shinkansen to Echigo-Yuzawa Station. The hotel's free shuttle bus from Echigo-Yuzawa Station makes the final leg of the journey seamless.

Naspa New Otani Reviews & Summary

Looking for all about hotel Naspa New Otani? This hotel consistently receives glowing hotel reviews for its exceptional service and stunning location. Guests particularly love the hotel's commitment to providing a relaxing and memorable experience. One of the standout features of Naspa New Otani is its onsen (hot spring) facilities, offering a traditional Japanese bathing experience. The hotel also boasts beautiful views of the surrounding mountains, making it a perfect escape from the hustle and bustle of city life.

Here's what one satisfied guest had to say: "The service was impeccable, the onsen was incredibly relaxing, and the views were breathtaking. I highly recommend Naspa New Otani for anyone looking for a peaceful retreat."

Naspa New Otani Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Naspa New Otani offers a variety of categories of hotel rooms to suit every traveller's needs. From cozy standard rooms to luxurious suites, there's a perfect option for everyone.
  • Standard Room:

    Comfortable and well-equipped, these rooms offer a relaxing space with either twin or double beds. Smoking and non-smoking options are available.
  • Superior Room:

    Offering more space and enhanced amenities, these rooms often feature stunning views of the surrounding mountains. Bathtubs are standard.
  • Deluxe Room:

    These rooms provide an even more luxurious experience with added features such as a separate seating area and upgraded toiletries.
  • Suite:

    The ultimate in comfort and style, suites offer a spacious living area, a separate bedroom, and a range of premium amenities.
  • Family Room:

    Designed with families in mind, these rooms offer ample space and multiple beds to accommodate everyone comfortably.

Please note that Naspa New Otani is not a pet-friendly hotel.

Hotel Facilities in Naspa New Otani

Naspa New Otani offers a wide range of hotel facilities to ensure a comfortable and enjoyable stay. From relaxing spa treatments to fun activities for the kids, there's something for everyone. These hotel amenities are designed to cater to both adults and children.
  • Onsen (Hot Spring):

    Relax and rejuvenate in the hotel's traditional Japanese hot spring baths. Open daily from 6:00 AM to 12:00 AM.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open seasonally, with a small entry fee of SGD 20.
  • Kids' Club:

    Keep the little ones entertained with a variety of games and activities at the supervised Kids' Club. Open daily from 9:00 AM to 6:00 PM.
  • Spa & Wellness Center:

    Indulge in a range of massage and beauty treatments at the hotel's spa. Prices vary depending on the treatment.
  • Fitness Center:

    Stay active during your stay with a workout at the well-equipped fitness center. Open 24 hours.
  • Ski Resort Access:

    During the winter months, enjoy direct access to the adjacent ski resort. Lift tickets are available for purchase.

Hotel Buffet or Restaurant/Cafe in Naspa New Otani

Naspa New Otani boasts a variety of dining options, from casual hotel cafe settings to elegant hotel restaurant experiences. Whether you're in the mood for a quick bite or a lavish hotel buffet, you'll find something to satisfy your cravings.
  • The Garden Restaurant:

    Offering a diverse menu of international cuisine, The Garden Restaurant is perfect for a casual meal. Open for breakfast, lunch, and dinner.
  • Keyaki Japanese Restaurant:

    Indulge in authentic Japanese dishes, including sushi, tempura, and teppanyaki. Open for lunch and dinner.
  • Buffet Restaurant:

    Enjoy a sumptuous buffet featuring a wide selection of dishes from around the world. Prices start at SGD 60 per person. Open for breakfast, lunch, and dinner.
  • Lobby Lounge:

    Relax with a coffee or cocktail in the elegant Lobby Lounge. Open daily from 10:00 AM to 11:00 PM.

The Buffet Restaurant is known for its fresh seafood and delicious desserts. Don't miss the chance to try their signature green tea ice cream!

Naspa New Otani Airport pickups and How to Book

Looking for hotels with airport shuttle services? Naspa New Otani does not directly offer airport pick-up services. However, the hotel can assist in arranging a private hotel to airport transfer with a local taxi or shuttle company.

To book a private transfer, please contact the hotel directly at least 48 hours in advance. Provide your flight details and arrival time, and the hotel will make the necessary arrangements. Additional charges will apply.

Nearby MRT Station & Bus Stops

Navigating Tokyo is easy with its efficient public transportation system. While Naspa New Otani is not directly located near an MRT station, there are several convenient bus stops nearby. Knowing the nearby MRT station and nearby bus station options can greatly enhance your travel experience.
  • Echigo-Yuzawa Station Bus Stop:

    Located a short walk from the hotel, this bus stop offers connections to various destinations in the area.
  • Yuzawa Town Hall Bus Stop:

    This bus stop is located approximately 1 km from the hotel and provides access to local attractions and amenities.

To use the bus system, you can purchase a Suica or Pasmo card, which can be used on most public transportation in Tokyo. These cards can be purchased and recharged at most train stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Tokyo offers a wealth of nearby activities and attractions perfect for families and kids. From interactive museums to beautiful parks, there's no shortage of things to see nearby. Here are a few places to visit nearby that are sure to delight both young and old:
  • Ghibli Museum (approx. 25 km):

    Immerse yourself in the magical world of Studio Ghibli at this whimsical museum. Entry is SGD 15 per person.
  • Ueno Park (approx. 185 km):

    Home to several museums, a zoo, and beautiful gardens, Ueno Park offers something for everyone. Entry to the park is free, but individual attractions may charge admission fees.
  • Tokyo National Museum (approx. 185 km):

    Explore Japanese art and history at this impressive museum. Entry is SGD 12 per person.
  • Tokyo Disneyland (approx. 200 km):

    Experience the magic of Disney at this world-famous theme park. Tickets start at SGD 100 per person.
  • Sanrio Puroland (approx. 190 km):

    Meet Hello Kitty and her friends at this adorable theme park. Tickets start at SGD 40 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Naspa New Otani (Tokyo)

Exploring the nearby dining scene is a must when visiting Naspa New Otani. From cozy cafes to authentic local restaurant experiences, there's a culinary adventure waiting around every corner. Discover the best nearby dining and local food options.

Cafes/Restaurants:

  • Starbucks (various locations):

    Enjoy your favorite coffee and pastries at this popular chain.
  • Denny's (various locations):

    A family-friendly restaurant offering a variety of Western and Japanese dishes.
  • Saizeriya (various locations):

    A budget-friendly Italian restaurant chain.

Local Street Food:

  • Yakitori (grilled chicken skewers):

    A popular Japanese street food, perfect for a quick and tasty snack.
  • Ramen (noodle soup):

    A classic Japanese dish, with countless variations to try.
  • Takoyaki (octopus balls):

    A savory snack made from batter, octopus, and various toppings.
  • Okonomiyaki (savory pancake):

    A customizable pancake filled with various ingredients, such as meat, vegetables, and seafood.
  • Taiyaki (fish-shaped cake):

    A sweet treat filled with red bean paste or custard.

Shopping places near Naspa New Otani (Tokyo)

Tokyo is a shopper's paradise, with a wide array of dept stores near me and shops near me. Whether you're looking for high-end fashion or unique souvenirs, you'll find it all in this vibrant city. Explore the best nearby shopping destinations.
  • Takashimaya in Shinjuku:

    A luxury department store offering a wide range of designer brands and high-quality goods.
  • Ginza District:

    Known for its upscale boutiques and flagship stores, Ginza is a must-visit for fashion enthusiasts.
  • Shibuya 109:

    A trendy shopping mall catering to young women, featuring a variety of fashion and accessory stores.

Other Places to Stay Near Naspa New Otani

If Naspa New Otani is fully booked or you're looking for alternative accommodations, Tokyo offers a wide range of options. From luxury hotels to budget-friendly apartments, there's something for every traveller. Discover the best hotel nearby, including affordable hotels nearby, and even a few ryokan options.

Luxury/5–6 Star Hotels Nearby:

  • Imperial Hotel:

    A historic hotel known for its impeccable service and luxurious amenities.
  • The Ritz-Carlton, Tokyo:

    Offering stunning views of the city skyline and world-class dining options.
  • Aman Tokyo:

    A serene and minimalist hotel located in the heart of the city.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

Four-Star Hotels Nearby:

  • Hotel Gracery Shinjuku:

    Famous for its Godzilla head perched atop the building.
  • Keio Plaza Hotel Tokyo:

    Offering panoramic views of the city and a variety of dining options.
  • Park Hotel Tokyo:

    Known for its unique artist rooms, each designed by a different Japanese artist.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

Three-Star Hotels Nearby:

  • Hotel Rose Garden Shinjuku:

    A charming hotel with a beautiful rose garden.
  • Sunroute Plaza Shinjuku:

    A convenient and affordable option located near Shinjuku Station.
  • Washington Hotel Shinjuku:

    Offering comfortable rooms and a range of amenities at a reasonable price.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Planning your trip to Tokyo and looking for the perfect place to stay? Naspa New Otani offers a fantastic base for exploring the city and surrounding areas. With its comfortable accommodations, excellent facilities, and convenient location, it's a great choice for both leisure and business travellers. Check hotel availability and make your hotel reservations today! Don't miss out on the opportunity to experience the best of Tokyo. Book your stay at Naspa New Otani through Traveloka and enjoy exclusive deals and discounts. Start planning your dream vacation now! book cheap hotels in Japan and find cheap hotels nearby.

All facilities in Naspa New Otani

Bar, Cafe and Lounge Naspa New Otani
Bar, Cafe and Lounge
Swimming Pool Naspa New Otani
Swimming Pool
Entertainment Facility Naspa New Otani
Entertainment Facility
Fitness Center Naspa New Otani
Fitness Center
Functional Hall Naspa New Otani
Functional Hall

Sports and Recreations

  • Game room
  • Ski storage
  • Mini golf
  • Billiard
  • Fitness center
  • Tennis court

Things to Do

  • Karaoke
  • Indoor pool
  • Barbecue
  • Sauna
  • Steam room

Public Facilities

  • Parking
  • Safety deposit box
  • Coffee shop
  • Elevator

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Luggage storage
  • 24-hour Receptionist

General

  • Banquet
  • Smoking area
  • Parking

Food and Drinks

  • Breakfast

Transportation

  • Bicycle rental

Connectivity

  • Free WiFi

Business Facilities

  • Meeting rooms

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Naspa New Otani

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests must be at least 20 years to stay in a smoking room.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Naspa New Otani
205
Number of floors in Naspa New Otani
1
Another facilities in Naspa New Otani
Game room, Ski storage, Mini golf, Billiard, Fitness center

Frequently asked question in Naspa New Otani

What are available facilities at Naspa New Otani?
There are top facilites at Naspa New Otani such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Naspa New Otani?
The standard check-in time at Naspa New Otani is starting from 15:00 - 00:00 while the latest check-out time is at Before 10:00
Does Naspa New Otani provide breakfast?
Yes, Naspa New Otani provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Naspa New Otani
Naspa New Otani has a 3.5-star rating.
How many floors does Naspa New Otani have?
Naspa New Otani has 1.
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More Reviews from Other Guests in Naspa New Otani

Overall Ratings & Reviews Naspa New Otani

Traveloka (12)
Other sources (297)
9.0
Exceptional
From 297 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Naspa New Otani

Number of reviews per page
20
40
Top reviews
Frank
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable.
Read More
Umpitcha
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything is good especially staffs
Fatos
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I stayed here before and it’s always clean and you have everything you need. The public baths are spacious and excellent. The staff is always polite. In the winter season the free orange bus which connects with Gala and Ishiuchi slopes is very convenient. The hotel has its own ski rental and lockers which are very convenient.
Val
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Erika
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff were very hospitable, and the food was delicious.
Feng Xian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Krystal
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Xavious
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Dominic
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Victor
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great, very helpful staff. Well done! Rooms are clean & big.
Bahareh
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean
Jianshun
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.
Emily
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Clean, love the onsen, free shuttle bus
Margaret
icon-with Partner
with Partner
8.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

Staff wee friendly, helpful and understanding.
Denis
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
Ray
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

My family enjoy the stay so much. Will definitely go back again.
Yu Keung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Verified traveler
8.0
/10
Reviewed 147 week(s) ago

Hotels.com verified review

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Alex
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 190 week(s) ago

Hotels.com verified review

Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Naspa New Otani

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Naspa New Otani

Traveloka (12)
Other sources (297)
9.0
Exceptional
From 297 reviews
Cleanliness

9.0

Room Comfort

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Naspa New Otani

Number of reviews per page
20
40
Top reviews
Frank
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The staff at the hotel were wonderful and very helpful throughout our stay. I would especially like to recognize the Korean gentleman manager who assists with luggage — he was excellent and very attentive. During my first visit we had a few challenges due to my disability, but on this trip everything went smoothly and we were able to interact very well. I truly appreciated the kindness and professionalism shown by the team. Thank you again for the hospitality and support. It made our stay much more comfortable.
Read More
Umpitcha
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything is good especially staffs
Fatos
icon-with Friends
with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I stayed here before and it’s always clean and you have everything you need. The public baths are spacious and excellent. The staff is always polite. In the winter season the free orange bus which connects with Gala and Ishiuchi slopes is very convenient. The hotel has its own ski rental and lockers which are very convenient.
Val
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This was the first time we stayed here. My husband and I had a western style room and it was very roomy, furnished nicely, staff was polite and knowledgeable, had an onsite onsen too. Free shuttle service to the train station too. We would be happy to stay here again!
Erika
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff were very hospitable, and the food was delicious.
Feng Xian
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent hotel, the room was very spacious. Great buffet breakfast selection. Friendly staffs. Free shuttle bus to Yuzawa station every 30 mins. The snow resort is right next to the hotel; however, it was not yet opened when we were there (mid December) We had to travel to Kagura.
Krystal
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Room was clean and spacious. The staff were friendly and helpful. Buffet breakfast and dinner were amazing
Xavious
6.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Hotel was amazing and so was staff, but the dinner buffet was very expensive with subpar food.
Dominic
icon-Leisure
Leisure
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The room was fine and the staff couldn't be more helpful. But it's miles from anything, only has one (expensive) restaurant and the bar was closed.
Victor
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Great, very helpful staff. Well done! Rooms are clean & big.
Bahareh
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean
Jianshun
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Pros : big size room, ski area directly linked to hotel, staffs are very helpful, shuttle bus to town Cons : limited dining options after 5pm, need to head to town for dinner unless you opt for 8000 yen buffet, most facilities closed after 5pm, hotel is a little dated.
Emily
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Clean, love the onsen, free shuttle bus
Margaret
icon-with Partner
with Partner
8.0
/10
Reviewed 77 week(s) ago

Hotels.com verified review

Staff wee friendly, helpful and understanding.
Denis
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 79 week(s) ago

Hotels.com verified review

We chose the junior suite overlooking the mountain and ski slopes for our 4-day/3-night christmas trip. This hotel is right at the start of the slopes and offers every comfort for a short skiing trip: all rental gear you can imagine and especially free ski lift package for hotel guests.
Ray
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 81 week(s) ago

Expedia Group verified review

My family enjoy the stay so much. Will definitely go back again.
Yu Keung
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Location: It’s great for the visitors who drove, with 3 large parking lot spaces. Facilities: Many activities allows the visitors to enjoy, such as: GYM room, swimming pool, Camp site and Snow Mountain etc., Room: I choose a room with double beds, about 35 sq M
Verified traveler
8.0
/10
Reviewed 147 week(s) ago

Hotels.com verified review

The junior suite room was spacious, and the hot spring was great. Great staff. Breakfast was served buffet-style, and it was good. However, since I visited during the off-season, their restaurant was closed for dinner.
Alex
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 183 week(s) ago

Expedia Group verified review

Check in was at 3pm, check out was at 10am. Staff does not allow even 30 minutes late check out, asking that we buy 1hr late check out at 2000yen. Breakfast was at 7am to 9am. Basic breakfast. If you are there at 830am, you need to take out the breakfast, take out box is provided by the hotel. We were there earlier, before the snow park opened. Staff was not too helpful with recommendations of other snow amenities that we can do. In the end, we found Echigo Yuzawa Ropeway on our own, which is a short walk (5 mins from hotel). Absolute fun - you sit a cable car up, and then the view.on top is breathing taking and there's a good Italian restaurant up there. The bathhouse and onsens are great. Decent size and comfortable and clean. There was a child-size snow sledge for kids, which is quite fun (even though the ski park was not opened when we were there).
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Verified traveler
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with Partner
10.0
/10
Reviewed 190 week(s) ago

Hotels.com verified review

Great view of the autumn colors. Extra charges if you use their onsen. However the do have a private bath for families for an extra charge.
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