The Vale Niseko

Service Apartment
7.5
/10
Pleasant
72 reviews

What Guests Say About Their Stay

Kipling

10.0
/ 10
The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.

Shaun

10.0
/ 10
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

Verified traveler

10.0
/ 10
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
In the Area
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166-9 Yamada, Niseko-cho, Abuta, Hokkaido, Japan, 044-0081

Main Facilities

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Swimming Pool
Parking
WiFi
Elevator
Near Niseko Tokyu Grand HIRAFU
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What's around The Vale Niseko

166-9 Yamada, Niseko-cho, Abuta, Hokkaido, Japan, 044-0081
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General


Near Niseko Tokyu Grand HIRAFU

Location


When you stay at The Vale Niseko in Kutchan, you'll be near ski lifts, just steps from Niseko Tokyu Grand HIRAFU and 15 minutes by foot from Niseko-Shakotan-Otarukaigan Quasi-National Park. This ski aparthotel is 17.1 mi (27.6 km) from Rusutsu Resort and 7.4 mi (11.9 km) from Niseko Annupuri International Ski Area.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Niseko Tokyu Grand HIRAFU - 0.1 km / 0.1 mi
Niseko-Shakotan-Otarukaigan Quasi-National Park - 1.2 km / 0.8 mi
Noasc - 3.6 km / 2.2 mi
Niseko Takahashi Dairy Farm - 4.2 km / 2.6 mi
Swinging Monkey Pair - 4.2 km / 2.6 mi
Shikotsu-Toya National Park - 4.7 km / 2.9 mi
Kagaminuma - 5.7 km / 3.6 mi
Lake Hangetsu Nature Park - 6.5 km / 4 mi
Kutchancho Asahigaoka Ski Area - 7 km / 4.3 mi
Kaributo - 8.6 km / 5.3 mi
Road Station Niseko View Plaza - 9.7 km / 6 mi
Niseko Annupuri Gondola - 10.2 km / 6.3 mi
Niseko Distillery - 10.3 km / 6.4 mi
Jumbo No. 1 Quad Lift - 10.4 km / 6.5 mi
Kanro-sui - 10.5 km / 6.6 mi

Renovations


The following facilities are closed seasonally each year. They will be closed from May 1 to June 30:

  • Hot springs
  • Swimming pool

Facilities


Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the convenience of ski-in/ski-out access at this aparthotel, which also features hot springs and a sauna. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.

Business Facilities


Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Enjoy a satisfying meal at Vale Bar and Grill serving guests of The Vale Niseko. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Rooms


Make yourself at home in one of the 91 guestrooms featuring microwaves and DVD players. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in The Vale Niseko

Swimming Pool The Vale Niseko
Swimming Pool
Entertainment Facility The Vale Niseko
Entertainment Facility
Common Space The Vale Niseko
Common Space
Lobby The Vale Niseko
Lobby
Exterior The Vale Niseko
Exterior

Transportation

  • Secure parking
  • Limited parking
  • Storage
  • Area shuttle
  • Airport transfer

Things to Do

  • TV lounge
  • Spa
  • Outdoor pool
  • Sauna

General

  • Smoking area
  • Parking
  • Terrace

Accessibilty

  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Parking
  • Elevator

Hotel Services

  • Laundry service
  • Concierge

Kids and Pets

  • Babysitting

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Sports and Recreations

  • Ski storage

Accommodation Policy & General Information in The Vale Niseko

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • The seasonal pool will be open from November 30 to April 13.
  • Hot springs access available from 6:30 AM to 4:00 PM.
  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • The property is professionally cleaned.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in/Check-out Time

Check-in:
15:00 - 22:00
Check-out:
Before 10:00

  • Fee for full breakfast: approximately JPY 2600 per person
  • Airport shuttle fee: JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: JPY 34500 (one-way)
  • Futon bed fee: JPY 11400 per night
  • Crib (infant bed) fee: JPY 11400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Unicode Support true, No rollaway/extra beds available, Property uses a professional cleaning service

General Information

Popular Facilities
Swimming Pool, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 22:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Vale Niseko
91
Number of floors in The Vale Niseko
6
Another facilities in The Vale Niseko
Secure parking, Limited parking, Storage, Area shuttle, Airport transfer

Frequently asked questions about The Vale Niseko

What are available facilities at The Vale Niseko?
There are top facilites at The Vale Niseko such as Swimming Pool, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Vale Niseko?
The standard check-in time at The Vale Niseko is starting from 15:00 - 22:00 while the latest check-out time is at Before 10:00
Does The Vale Niseko provide breakfast?
Yes, The Vale Niseko provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Vale Niseko?
The Vale Niseko has a 4.0-star rating.
How many floors does The Vale Niseko have?
The Vale Niseko has 6.
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The Vale Niseko reviews and ratings

Overall Ratings & Reviews The Vale Niseko

Traveloka (1)
Other sources (71)
7.6
Pleasant
From 71 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
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Traveller Reviews The Vale Niseko

Number of reviews per page
20
40
Top reviews
Liam James Whitley
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Great onsen and ski-in/ski-out access.
Kipling
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Ozge
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Read More
Wiki
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Read More
Siu Kuen
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Shaun
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 319 week(s) ago

Hotels.com verified review

The worst hotel experience, rude and
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 325 week(s) ago

Expedia Group verified review

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Ysl
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 325 week(s) ago

Expedia Group verified review

Ski in ski out
Verified traveler
6.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
ANDREW
icon-Family
Family
10.0
/10
Reviewed 372 week(s) ago

Hotels.com verified review

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Jen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 372 week(s) ago

Expedia Group verified review

It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 378 week(s) ago

Expedia Group verified review

Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
Read More
Maree
icon-Family
Family
10.0
/10
Reviewed 379 week(s) ago

Hotels.com verified review

Fantastic hotel that is so convenient to the ski slopes in Niseko. We were a group of 4 adults and 2 children and the apartment suited us perfectly. It is a truly ski in - ski out hotel. The apartment is extremely well appointed and the included lockers in the basement are perfect for storing ski gear.
Sureen
icon-Family
Family
8.0
/10
Reviewed 423 week(s) ago

Hotels.com verified review

The ski in & ski out is very convenient for family with kids.
Verified traveler
8.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

Great hotel and super helpful staff. They organized everything from ski rentals to transfers from Sapporo which is what we would expect given the price point. The room was comfortable with great amenities. It was always just very hot in the room and we couldn’t control the temperature. Otherwise super convenient location right next to a ski lift with rentals on site.. II would definitely stay there again.
Read More
Sam
6.0
/10
Reviewed 424 week(s) ago

Expedia Group verified review

If you're looking for a hotel on par with the Four Seasons or the Ritz Carlton, the Vale Niseko is NOT it. The Vale leaves a lot to be desired. First of all, the front reception desk isn't even open 24 hrs a day. They go home at 10 pm. This isn't really a ski-in, ski-out facility either. You have to climb a rather slippery slope to actually get up to the lift. It would have been very helpful to have a ski valet, but don't be looking for the ski valet. There isn't one. You have to self-serve your own skis and boots from your cramped, dingy locker. The locker room is dark and spartan. There aren't even padded seats. They only have a few scattered very hard, very tiny stools on which for you to precariously balance while you try to stuff your feet into your stiff boots. The rooms are clean but dated. The beds are comfortable. The Vale touts its onsite onsen, but it wasn't at all relaxing. Every afternoon, loud and obnoxious tourists would come in and totally ruin the tranquility. It was disappointing that the Vale staff didn't enforce the rules. It was quite disgusting to see these people in the onsen with bikinis and underwear on. Unfortunately, there isn't much choice in Niseko in terms of luxury accommodations. It does seem though that there is much new construction happening. The Maples appears to be truly a ski-in, ski out facility. Hopefully it will be available by the time we visit again.
Read More
Verified traveler
10.0
/10
Reviewed 425 week(s) ago

Expedia Group verified review

Great ski-in/out location, excellent in-room onsen. Big rooms, we’ll designed and convenient to many restaurants and apres ski amenities. With a ski shop and public onsen and restaurant onsight, has everything one needs.
Yilin
2.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

Bad service, bad housekeeping
Natalie
icon-Family
Family
8.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

Amazing location
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 The Vale Niseko

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Vale Niseko

Traveloka (1)
Other sources (71)
7.6
Pleasant
From 71 reviews
Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.0

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Vale Niseko

Number of reviews per page
20
40
Top reviews
Liam James Whitley
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

Great onsen and ski-in/ski-out access.
Kipling
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 59 week(s) ago

Hotels.com verified review

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Ozge
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Read More
Wiki
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Read More
Siu Kuen
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Shaun
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 173 week(s) ago

Expedia Group verified review

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 319 week(s) ago

Hotels.com verified review

The worst hotel experience, rude and
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 325 week(s) ago

Expedia Group verified review

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Ysl
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 325 week(s) ago

Expedia Group verified review

Ski in ski out
Verified traveler
6.0
/10
Reviewed 327 week(s) ago

Expedia Group verified review

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
ANDREW
icon-Family
Family
10.0
/10
Reviewed 372 week(s) ago

Hotels.com verified review

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Jen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 372 week(s) ago

Expedia Group verified review

It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 378 week(s) ago

Expedia Group verified review

Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
Read More
Maree
icon-Family
Family
10.0
/10
Reviewed 379 week(s) ago

Hotels.com verified review

Fantastic hotel that is so convenient to the ski slopes in Niseko. We were a group of 4 adults and 2 children and the apartment suited us perfectly. It is a truly ski in - ski out hotel. The apartment is extremely well appointed and the included lockers in the basement are perfect for storing ski gear.
Sureen
icon-Family
Family
8.0
/10
Reviewed 423 week(s) ago

Hotels.com verified review

The ski in & ski out is very convenient for family with kids.
Verified traveler
8.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

Great hotel and super helpful staff. They organized everything from ski rentals to transfers from Sapporo which is what we would expect given the price point. The room was comfortable with great amenities. It was always just very hot in the room and we couldn’t control the temperature. Otherwise super convenient location right next to a ski lift with rentals on site.. II would definitely stay there again.
Read More
Sam
6.0
/10
Reviewed 424 week(s) ago

Expedia Group verified review

If you're looking for a hotel on par with the Four Seasons or the Ritz Carlton, the Vale Niseko is NOT it. The Vale leaves a lot to be desired. First of all, the front reception desk isn't even open 24 hrs a day. They go home at 10 pm. This isn't really a ski-in, ski-out facility either. You have to climb a rather slippery slope to actually get up to the lift. It would have been very helpful to have a ski valet, but don't be looking for the ski valet. There isn't one. You have to self-serve your own skis and boots from your cramped, dingy locker. The locker room is dark and spartan. There aren't even padded seats. They only have a few scattered very hard, very tiny stools on which for you to precariously balance while you try to stuff your feet into your stiff boots. The rooms are clean but dated. The beds are comfortable. The Vale touts its onsite onsen, but it wasn't at all relaxing. Every afternoon, loud and obnoxious tourists would come in and totally ruin the tranquility. It was disappointing that the Vale staff didn't enforce the rules. It was quite disgusting to see these people in the onsen with bikinis and underwear on. Unfortunately, there isn't much choice in Niseko in terms of luxury accommodations. It does seem though that there is much new construction happening. The Maples appears to be truly a ski-in, ski out facility. Hopefully it will be available by the time we visit again.
Read More
Verified traveler
10.0
/10
Reviewed 425 week(s) ago

Expedia Group verified review

Great ski-in/out location, excellent in-room onsen. Big rooms, we’ll designed and convenient to many restaurants and apres ski amenities. With a ski shop and public onsen and restaurant onsight, has everything one needs.
Yilin
2.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

Bad service, bad housekeeping
Natalie
icon-Family
Family
8.0
/10
Reviewed 432 week(s) ago

Hotels.com verified review

Amazing location
Number of reviews per page
20
40