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The Vale Niseko
Service Apartment
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7.7
/10
Pleasant
75 reviews
What Guests Say About Their Stay
Aimee
10.0
/ 10
The staff were excellent. The room was fantastic. I think our hot tub but a bit dirty but other than that we loved it. Huge room, ski n ski out, incredibly help staff. The onsite restaurant food was terrible but the hotel itself was great.
Kipling
10.0
/ 10
The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Shaun
10.0
/ 10
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
In the Area
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166-9 Yamada, Niseko, Abuta, Hokkaido, Japan, 044-0081
Main Facilities
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Swimming Pool
Parking
WiFi
Elevator
Available Room Types in The Vale Niseko
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The Vale Niseko Address: Map & Location
166-9 Yamada, Niseko, Abuta, Hokkaido, Japan, 044-0081
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Discover More About The Vale Niseko
General
Near Niseko Tokyu Grand HIRAFU
Location
When you stay at The Vale Niseko in Kutchan, you'll be near ski lifts, just steps from Niseko Tokyu Grand HIRAFU and 15 minutes by foot from Niseko-Shakotan-Otarukaigan Quasi-National Park. This ski aparthotel is 17.1 mi (27.6 km) from Rusutsu Resort and 2.1 mi (3.3 km) from Noasc.
Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.
Niseko Tokyu Grand HIRAFU - 0.1 km / 0.1 mi
Niseko-Shakotan-Otarukaigan Quasi-National Park - 1.2 km / 0.8 mi
Noasc - 3.6 km / 2.2 mi
Niseko Takahashi Dairy Farm - 4.2 km / 2.6 mi
Swinging Monkey Pair - 4.2 km / 2.6 mi
Shikotsu-Toya National Park - 4.7 km / 2.9 mi
Kagaminuma - 5.7 km / 3.6 mi
Lake Hangetsu Nature Park - 6.5 km / 4 mi
Kutchancho Asahigaoka Ski Area - 7 km / 4.3 mi
Kaributo - 8.6 km / 5.3 mi
Road Station Niseko View Plaza - 9.7 km / 6 mi
Niseko Annupuri Gondola - 10.2 km / 6.3 mi
Niseko Distillery - 10.3 km / 6.4 mi
Jumbo No. 1 Quad Lift - 10.4 km / 6.5 mi
Kanro-sui - 10.5 km / 6.6 mi
The nearest major airport is New Chitose Intl. Airport (CTS) - 111.9 km / 69.5 mi
Renovations
The following facilities are closed seasonally each year. They will be closed from May 29 to November 30:
- Hot springs
- Swimming pool
Facilities
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the convenience of ski-in/ski-out access at this aparthotel, which also features hot springs and a sauna. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the complimentary area shuttle.
Business Facilities
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Dining
Enjoy a satisfying meal at Vale Bar and Grill serving guests of The Vale Niseko. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 91 guestrooms featuring microwaves and DVD players. Complimentary wireless internet access keeps you connected, and flat-screen televisions are provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
All facilities in The Vale Niseko
Swimming Pool
Entertainment Facility
Common Space
Lobby
Exterior
Transportation
- Secure parking
- Limited parking
- Area shuttle
- Airport transfer
Things to Do
- TV lounge
- Spa
- Outdoor pool
- Sauna
General
- Lockers
- Smoking area
- Parking
- Terrace
Hotel Services
- Laundry service
- Luggage storage
- Concierge
Accessibilty
- Accessible parking
- Accessible path of travel
Public Facilities
- Parking
- Elevator
Kids and Pets
- Babysitting
Food and Drinks
- Breakfast
Connectivity
- Free WiFi
Sports and Recreations
- Ski storage
Accommodation Policy & General Information in The Vale Niseko
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
Check-in/Check-out Time
Check-in:
15:00 - 22:00
Check-out:
Before 10:00
General Check-in Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Host has indicated there is a carbon monoxide detector on the property
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher and a security system
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.
- The indoor private bath fee is JPY 30,000.
Pets
Pets Not Allowed
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General Information
Popular Facilities | Swimming Pool, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - 22:00 - to 10:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Vale Niseko | 91 |
Number of floors in The Vale Niseko | 6 |
Another facilities in The Vale Niseko | Secure parking, Limited parking, Area shuttle, Airport transfer, TV lounge |
Frequently asked question in The Vale Niseko
What are available facilities at The Vale Niseko?
There are top facilites at The Vale Niseko such as Swimming Pool, Parking, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at The Vale Niseko?
Check-in time at The Vale Niseko is staring from 15:00 - 22:00 while the latest check-out time is at before Before 10:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Vale Niseko provide breakfast?
Yes, The Vale Niseko provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Vale Niseko?
The Vale Niseko is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Vale Niseko have?
The Vale Niseko has 6 floors.
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More Reviews from Other Guests in The Vale Niseko
Overall Ratings & Reviews The Vale Niseko
Traveloka (1)
Other sources (74)
7.8
Pleasant
From 74 reviews
Cleanliness
8.2
Room Comfort
8.0
Service and Facilites
8.0
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Traveler Reviews The Vale Niseko
Number of reviews per page
20
40
Top reviews
Aimee
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
The staff were excellent. The room was fantastic. I think our hot tub but a bit dirty but other than that we loved it. Huge room, ski n ski out, incredibly help staff. The onsite restaurant food was terrible but the hotel itself was great.
Taylor
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Great staff, very friendly and knowledgeable
Liam James Whitley
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
Great onsen and ski-in/ski-out access.
Kipling
Friends and Family with Friends
10.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Ozge
Leisure with Partner
6.0
/10
Reviewed 71 week(s) ago
Expedia Group verified review
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel.
However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel).
At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived.
On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead.
Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
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Wiki
Leisure with Children
8.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
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Siu Kuen
Leisure with Friends
8.0
/10
Reviewed 121 week(s) ago
Expedia Group verified review
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Shaun
Leisure with Partner
10.0
/10
Reviewed 185 week(s) ago
Expedia Group verified review
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified traveler
Friends and Family with Friends
2.0
/10
Reviewed 331 week(s) ago
Hotels.com verified review
The worst hotel experience, rude and
Verified traveler
Leisure with Friends
10.0
/10
Reviewed 337 week(s) ago
Expedia Group verified review
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Ysl
Leisure with Partner
6.0
/10
Reviewed 337 week(s) ago
Expedia Group verified review
Ski in ski out
Verified traveler
6.0
/10
Reviewed 339 week(s) ago
Expedia Group verified review
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
ANDREW
Family
10.0
/10
Reviewed 384 week(s) ago
Hotels.com verified review
It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Jen
Leisure with Partner
10.0
/10
Reviewed 384 week(s) ago
Expedia Group verified review
It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Verified traveler
Leisure with Partner
10.0
/10
Reviewed 390 week(s) ago
Expedia Group verified review
Our stay at the Vale Niseko was wonderful. The staff was friendly, attentive and went above and beyond to make our vacation as smooth and easy as possible. They even recommended places for us to watch the Superbowl! Only negatives are that our room smelled of mildew when we checked in (they thoroughly cleaned it the next day when we asked) and the "heated pool" was not warm enough to comfortably swim in. Otherwise a lovely hotel with a lovely staff.
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Maree
Family
10.0
/10
Reviewed 391 week(s) ago
Hotels.com verified review
Fantastic hotel that is so convenient to the ski slopes in Niseko. We were a group of 4 adults and 2 children and the apartment suited us perfectly. It is a truly ski in - ski out hotel. The apartment is extremely well appointed and the included lockers in the basement are perfect for storing ski gear.
Sureen
Family
8.0
/10
Reviewed 435 week(s) ago
Hotels.com verified review
The ski in & ski out is very convenient for family with kids.
Verified traveler
8.0
/10
Reviewed 435 week(s) ago
Expedia Group verified review
Great hotel and super helpful staff. They organized everything from ski rentals to transfers from Sapporo which is what we would expect given the price point. The room was comfortable with great amenities. It was always just very hot in the room and we couldn’t control the temperature. Otherwise super convenient location right next to a ski lift with rentals on site.. II would definitely stay there again.
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Sam
6.0
/10
Reviewed 436 week(s) ago
Expedia Group verified review
If you're looking for a hotel on par with the Four Seasons or the Ritz Carlton, the Vale Niseko is NOT it. The Vale leaves a lot to be desired. First of all, the front reception desk isn't even open 24 hrs a day. They go home at 10 pm.
This isn't really a ski-in, ski-out facility either. You have to climb a rather slippery slope to actually get up to the lift. It would have been very helpful to have a ski valet, but don't be looking for the ski valet. There isn't one. You have to self-serve your own skis and boots from your cramped, dingy locker. The locker room is dark and spartan. There aren't even padded seats. They only have a few scattered very hard, very tiny stools on which for you to precariously balance while you try to stuff your feet into your stiff boots.
The rooms are clean but dated. The beds are comfortable.
The Vale touts its onsite onsen, but it wasn't at all relaxing. Every afternoon, loud and obnoxious tourists would come in and totally ruin the tranquility. It was disappointing that the Vale staff didn't enforce the rules. It was quite disgusting to see these people in the onsen with bikinis and underwear on.
Unfortunately, there isn't much choice in Niseko in terms of luxury accommodations. It does seem though that there is much new construction happening. The Maples appears to be truly a ski-in, ski out facility. Hopefully it will be available by the time we visit again.
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Verified traveler
10.0
/10
Reviewed 437 week(s) ago
Expedia Group verified review
Great ski-in/out location, excellent in-room onsen. Big rooms, we’ll designed and convenient to many restaurants and apres ski amenities. With a ski shop and public onsen and restaurant onsight, has everything one needs.
Number of reviews per page
20
40
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