The Ritz-Carlton, Macau

Hotels
9.5
/10
Exceptional
191 reviews

What Guests Say About Their Stay

Cary

10.0
/ 10
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.

Alice

10.0
/ 10
Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!

Wai Mei

10.0
/ 10
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
In the Area
See Map
Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, Macau, 853

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at The Ritz-Carlton, Macau is a good choice when you are visiting Cotai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around The Ritz-Carlton, Macau

Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, Macau, 853
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Lobby The Ritz-Carlton, Macau
Lobby 2 The Ritz-Carlton, Macau

Discover More About The Ritz-Carlton, Macau

When you're dreaming of a luxurious escape, finding the perfect place to stay is paramount. For those seeking unparalleled elegance and impeccable service in Macau, **The Ritz-Carlton, Macau** stands out as a beacon of refined hospitality. This introduction aims to provide you with all the essential information you need to consider this exquisite hotel for your next getaway.

The Ritz-Carlton, Macau Location

Nestled within the vibrant Cotai Strip, **The Ritz-Carlton, Macau** is situated in the heart of Macau's most dynamic entertainment and leisure district. Located at Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, Macau SAR, 853, it offers a prime position that blends sophisticated urban living with easy access to the city's most sought-after attractions. Imagine stepping out and being moments away from world-class entertainment, fine dining, and dazzling casinos. The atmosphere here is one of opulent excitement, yet the hotel itself provides a serene sanctuary from the buzz. While Macau doesn't have a central train station in the same way Australian cities do, its integrated transport system makes navigating the Cotai area and beyond incredibly convenient. The hotel's strategic location means you're never far from the pulse of Macau, offering a perfect base for both business and leisure travellers.

The Ritz-Carlton, Macau Facilities & Services

Facilities for guests at **The Ritz-Carlton, Macau** are designed to cater to every need, ensuring a stay that is both comfortable and memorable. From the moment you arrive, you'll experience the legendary Ritz-Carlton service.
  • A stunning indoor swimming pool, perfect for a refreshing dip or a leisurely afternoon swim. Operating hours are typically from 6:00 AM to 10:00 PM, with no additional fees.
  • A state-of-the-art fitness centre, equipped with the latest exercise machines for your workout routine. Open 24 hours a day for your convenience.
  • The luxurious Ritz-Carlton Spa, offering a range of rejuvenating treatments and therapies. Spa services are available from 10:00 AM to 8:00 PM, with prices varying based on treatment selection.
  • For younger guests, there are often dedicated family-friendly amenities and services, ensuring children are entertained and comfortable.
  • Complimentary Wi-Fi is available throughout the hotel, keeping you connected.
  • On-site parking is available for guests, with secure parking options provided. Fees may apply, so it's best to check with the hotel directly.

The Ritz-Carlton, Macau Room Types

The room types of **The Ritz-Carlton, Macau** are crafted to offer an exceptional level of comfort and style, ensuring every guest finds their perfect haven. Whether you're travelling solo, as a couple, or with family, there's a room or suite designed to exceed your expectations.
  • Deluxe Rooms:

    These elegantly appointed rooms offer a choice of city views, providing a sophisticated urban backdrop to your stay. All rooms are strictly non-smoking. A bathtub is available in most Deluxe Rooms, perfect for unwinding after a day of exploration.
  • Suites:

    For those seeking an elevated experience, the suites at **The Ritz-Carlton, Macau** offer spacious living areas and breathtaking views. These suites are also non-smoking and feature luxurious bathrooms, including a bathtub.
  • Studio Rooms:

    Offering a blend of comfort and functionality, studio rooms provide a well-appointed space for relaxation and productivity. Non-smoking and featuring a bathtub for your convenience.
Please note that **The Ritz-Carlton, Macau** is generally not a pet-friendly hotel, and specific policies regarding pets should be confirmed directly with the hotel.

The Ritz-Carlton, Macau Dining & Restaurants

Dining at **The Ritz-Carlton, Macau** is an experience in itself, with a selection of exquisite restaurants and bars that promise to tantalise your taste buds.
  • Lai Heen:

    This Michelin-starred Cantonese restaurant offers an authentic and refined culinary journey. Expect exquisite dim sum and traditional Cantonese dishes prepared with the finest ingredients. Estimated price per person: MOP 400-800. Operating hours: Lunch 11:30 AM - 2:30 PM, Dinner 6:00 PM - 10:00 PM.
  • The Ritz-Carlton Bar:

    A sophisticated setting for evening cocktails, fine wines, and light bites. Enjoy a relaxed ambiance with expertly crafted drinks. Estimated price per person: MOP 200-400. Operating hours: 5:00 PM - 1:00 AM.
  • The Ritz-Carlton Café:

    Offering a delightful selection of pastries, artisanal coffees, and light refreshments throughout the day. A perfect spot for a casual breakfast or afternoon tea. Estimated price per person: MOP 150-300. Operating hours: 7:00 AM - 7:00 PM.

The Ritz-Carlton, Macau Nearby Attractions and Activities

The prime location of **The Ritz-Carlton, Macau** places you within easy reach of Macau's most captivating attractions and vibrant activities.
  • The Venetian Macao:

    Just a stone's throw away, this iconic resort offers a unique shopping, dining, and entertainment experience with its canals and gondolas.
  • Cotai Arena:

    Located within The Venetian, this venue hosts major sporting events and concerts, offering world-class entertainment.
  • Macau Tower Convention & Entertainment Centre:

    A short drive away, this landmark offers breathtaking panoramic views of Macau, along with thrilling adventure activities like bungy jumping and skywalk.
  • Ruins of St. Paul's:

    A UNESCO World Heritage site, these iconic ruins are a must-visit for history buffs and offer a glimpse into Macau's colonial past.
  • A-Ma Temple:

    One of Macau's oldest temples, dedicated to the Chinese sea goddess Mazu, offering a serene cultural experience.
If you are looking for other activities around The Ritz-Carlton, Macau, check out the best deals on Traveloka: Recommended activities in Macau!

How to Get to The Ritz-Carlton, Macau from the Airport

Navigating your journey to **The Ritz-Carlton, Macau** is straightforward, with several convenient options available. The airport transfer service of **The Ritz-Carlton, Macau** is designed to make your arrival as seamless as possible.
  • Airport Shuttle Buses:

    Numerous shuttle bus services operate from Macau International Airport (MFM) to various hotels along the Cotai Strip, including **The Ritz-Carlton, Macau**. These are a cost-effective option, typically costing around MOP 20-50 per person.
  • Ride-hailing Services:

    You can easily book a ride-hailing service through your preferred app. This offers door-to-door convenience and is a popular choice for many travellers. Prices can vary depending on demand but are generally competitive.
  • Taxis:

    Metered taxis are readily available at the airport. This is a direct and efficient way to reach the hotel, with fares typically ranging from MOP 100-150 depending on traffic.
  • Hotel Limousine Service:

    For the ultimate in comfort and luxury, **The Ritz-Carlton, Macau** can arrange a private limousine service to pick you up directly from the airport. This premium option offers a seamless and personalised transfer experience. Contact the hotel directly for pricing and booking.
For those looking for pre-booked convenience, exploring airport transfer services can provide peace of mind.

Summary of Why You Should Choose to Stay at The Ritz-Carlton, Macau

When considering your accommodation options, **The Ritz-Carlton, Macau** offers a compelling blend of luxury, service, and prime location. The availability of rooms at **The Ritz-Carlton, Macau** ensures that whether you're planning a spontaneous trip or a meticulously organised holiday, you're likely to find the perfect fit.
  • Unrivalled Luxury:

    Experience the epitome of five-star service and elegant surroundings.
  • Prime Location:

    Situated on the vibrant Cotai Strip, with easy access to entertainment, dining, and attractions.
  • Exceptional Dining:

    Indulge in world-class culinary experiences at the hotel's acclaimed restaurants.
  • Impeccable Service:

    The legendary Ritz-Carlton hospitality ensures every need is met with grace and efficiency.
  • Luxurious Amenities:

    Enjoy the indoor pool, fitness centre, and rejuvenating spa.

Booking The Ritz-Carlton, Macau

is a decision that promises an unforgettable stay. For the best rates and a seamless booking process, consider using Traveloka. Book budget hotels in Macau and discover incredible deals. Easily book domestic and international flights at low prices to complement your travel plans.

All facilities in The Ritz-Carlton, Macau

Bar, Cafe and Lounge The Ritz-Carlton, Macau
Bar, Cafe and Lounge
Swimming Pool The Ritz-Carlton, Macau
Swimming Pool
Entertainment Facility The Ritz-Carlton, Macau
Entertainment Facility
Fitness Center The Ritz-Carlton, Macau
Fitness Center
Functional Hall The Ritz-Carlton, Macau
Functional Hall

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Waterpark
  • Outdoor pool
  • Garden
  • Spa
  • Sauna
  • Steam room

Accessibilty

  • Braille or raised signage
  • Accessibility equipment
  • Accessible parking
  • Disabled access friendly
  • Accessible path of travel

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Banquet
  • Ballroom
  • Parking
  • Lazy river

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Business facilities

Family-friendly Facilities

  • Children club (surcharge)
  • Children pool

Nearby Facilities

  • Shops
  • Hair salon

Sports and Recreations

  • Fitness center
  • Game room

Transportation

  • Area shuttle

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Ritz-Carlton, Macau

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
  • Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Ritz-Carlton, Macau
230
Another facilities in The Ritz-Carlton, Macau
Laundry service, Multilingual staff, Newspaper in lobby, Wedding service, Luggage storage

Frequently asked questions about The Ritz-Carlton, Macau

What are available facilities at The Ritz-Carlton, Macau?
There are top facilites at The Ritz-Carlton, Macau such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Ritz-Carlton, Macau?
The standard check-in time at The Ritz-Carlton, Macau is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Ritz-Carlton, Macau provide breakfast?
Yes, The Ritz-Carlton, Macau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Ritz-Carlton, Macau?
The Ritz-Carlton, Macau has a 5.0-star rating.
How many rooms are available at The Ritz-Carlton, Macau?
The Ritz-Carlton, Macau has 230.
See All

The Ritz-Carlton, Macau reviews and ratings

9.6
Exceptional
From 189 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

10.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Ritz-Carlton, Macau

Number of reviews per page
20
40
Top reviews
Bouran
icon-Leisure
Leisure
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Very beautiful interior. Suite was amazing. Staff were extremely friendly
vito
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Excellent service! Stuff is the best.
Cary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Read More
Vincent
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Excellent service
Alice
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 119 week(s) ago

Hotels.com verified review

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Read More
yufei
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

A great experience.
Wai Mei
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 252 week(s) ago

Hotels.com verified review

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 376 week(s) ago

Hotels.com verified review

RC never disappoints me =p
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Kam Chuen David
icon-with Partner
with Partner
10.0
/10
Reviewed 392 week(s) ago

Hotels.com verified review

Excellent service
Grace
icon-Family
Family
10.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Very good!!!
Verified traveler
10.0
/10
Reviewed 494 week(s) ago

Expedia Group verified review

Staff was as good as any hotel I have ever visited.
Nelly
4.0
/10
Reviewed 497 week(s) ago

Hotels.com verified review

We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.
Read More
HANWEN
icon-with Partner
with Partner
10.0
/10
Reviewed 497 week(s) ago

Hotels.com verified review

Ritz Carlton is always the best choice for spending special moment with our loved ones!!! And always full of surprises, but one thing that need to improve is to speed up the L&F process as I waited for 30mins to get my item back!!! Overall is still my favorite brand in the world!!!
Alcoan
10.0
/10
Reviewed 501 week(s) ago

Expedia Group verified review

The service was excellent. Checkin was fast and you don't need to stand queuing like other 5-star hotels. Got free upgrade to Carlton. The room is very spacious and has a fantastic view of the Galaxy. The staffs are all very nice. Will return for sure.
Raymond
icon-with Partner
with Partner
10.0
/10
Reviewed 501 week(s) ago

Hotels.com verified review

a 5* hotel with 6*service
Sau Yin
icon-with Partner
with Partner
10.0
/10
Reviewed 507 week(s) ago

Hotels.com verified review

the staff serve us with heart and passion. It's my husband birthday and the hotel decorates our room with rose pedals and send us a birthday cake. this is an unforgettable experience for us.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Ritz-Carlton, Macau

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 189 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

10.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Ritz-Carlton, Macau

Number of reviews per page
20
40
Top reviews
Bouran
icon-Leisure
Leisure
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Very beautiful interior. Suite was amazing. Staff were extremely friendly
vito
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Excellent service! Stuff is the best.
Cary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 104 week(s) ago

Expedia Group verified review

The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Read More
Vincent
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Excellent service
Alice
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 119 week(s) ago

Hotels.com verified review

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Read More
yufei
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 139 week(s) ago

Expedia Group verified review

A great experience.
Wai Mei
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 252 week(s) ago

Hotels.com verified review

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 348 week(s) ago

Expedia Group verified review

A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Verified traveler
icon-Family
Family
10.0
/10
Reviewed 376 week(s) ago

Hotels.com verified review

RC never disappoints me =p
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 386 week(s) ago

Expedia Group verified review

The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Kam Chuen David
icon-with Partner
with Partner
10.0
/10
Reviewed 392 week(s) ago

Hotels.com verified review

Excellent service
Grace
icon-Family
Family
10.0
/10
Reviewed 447 week(s) ago

Hotels.com verified review

Very good!!!
Verified traveler
10.0
/10
Reviewed 494 week(s) ago

Expedia Group verified review

Staff was as good as any hotel I have ever visited.
Nelly
4.0
/10
Reviewed 497 week(s) ago

Hotels.com verified review

We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.
Read More
HANWEN
icon-with Partner
with Partner
10.0
/10
Reviewed 497 week(s) ago

Hotels.com verified review

Ritz Carlton is always the best choice for spending special moment with our loved ones!!! And always full of surprises, but one thing that need to improve is to speed up the L&F process as I waited for 30mins to get my item back!!! Overall is still my favorite brand in the world!!!
Alcoan
10.0
/10
Reviewed 501 week(s) ago

Expedia Group verified review

The service was excellent. Checkin was fast and you don't need to stand queuing like other 5-star hotels. Got free upgrade to Carlton. The room is very spacious and has a fantastic view of the Galaxy. The staffs are all very nice. Will return for sure.
Raymond
icon-with Partner
with Partner
10.0
/10
Reviewed 501 week(s) ago

Hotels.com verified review

a 5* hotel with 6*service
Sau Yin
icon-with Partner
with Partner
10.0
/10
Reviewed 507 week(s) ago

Hotels.com verified review

the staff serve us with heart and passion. It's my husband birthday and the hotel decorates our room with rose pedals and send us a birthday cake. this is an unforgettable experience for us.
Number of reviews per page
20
40