The Ritz-Carlton, Macau

Hotels
9.5
/10
Exceptional
188 reviews

What Guests Say About Their Stay

Cary

10.0
/ 10
The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.

Alice

10.0
/ 10
Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!

Wai Mei

10.0
/ 10
It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
In the Area
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Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, Macau, 853

Main Facilities

See more
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Elevator
Near Macau Matsu
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What's around The Ritz-Carlton, Macau

Estrada da Baía da Nossa Senhora da, Esperanca, Cotai, Macau, 853
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Lobby The Ritz-Carlton, Macau
Lobby 2 The Ritz-Carlton, Macau

Discover More About The Ritz-Carlton, Macau

General


Near Macau Matsu

Location


When you stay at The Ritz-Carlton, Macau in Cotai, you'll be connected to a shopping center, within a 5-minute drive of Venetian Macao Casino and Cotai Strip. This family-friendly hotel is 1.7 mi (2.7 km) from City of Dreams and 4.5 mi (7.2 km) from Casino Lisboa.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Galaxy International Convention Center - 0.7 km / 0.5 mi
Galaxy Macau Casino - 0.9 km / 0.5 mi
Museum of Taipa and Coloane History - 0.9 km / 0.5 mi
Macau Matsu - 0.9 km / 0.5 mi
Qube at the Venetian - 0.9 km / 0.6 mi
Macau Olympic Complex (Macau Stadium) - 1 km / 0.6 mi
Rua do Cunha - 1 km / 0.6 mi
Taipa Houses-Museum - 1 km / 0.6 mi
Tai Pa Village - 1.1 km / 0.7 mi
Galaxy Arena - 1.1 km / 0.7 mi
TeamLab SuperNature Macao - 1.2 km / 0.7 mi
Mandarin's House - 1.2 km / 0.8 mi
Lotus Bridge - 1.2 km / 0.8 mi
Our Lady of Carmel Church - 1.3 km / 0.8 mi
Cotai Arena - 1.3 km / 0.8 mi

The nearest airports are:
Macau Intl. Airport (MFM) - 5.7 km / 3.5 mi
Zhuhai (ZUH-Jinwan) - 49.3 km / 30.6 mi
Hong Kong International Airport (HKG) - 59.5 km / 37 mi

The preferred airport for The Ritz-Carlton, Macau is Macau Intl. Airport (MFM).

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a complimentary water park, an outdoor pool, and a lazy river. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Business Facilities


Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.

Dining


Enjoy Chinese cuisine at Lai Heen, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Rooms


Make yourself at home in one of the 230 guestrooms featuring refrigerators and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in The Ritz-Carlton, Macau

Bar, Cafe and Lounge The Ritz-Carlton, Macau
Bar, Cafe and Lounge
Swimming Pool The Ritz-Carlton, Macau
Swimming Pool
Entertainment Facility The Ritz-Carlton, Macau
Entertainment Facility
Fitness Center The Ritz-Carlton, Macau
Fitness Center
Functional Hall The Ritz-Carlton, Macau
Functional Hall

Things to Do

  • Shops
  • Waterpark
  • Fitness center
  • Garden
  • Spa
  • Sauna
  • Steam room

Hotel Services

  • Laundry service
  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Braille or raised signage
  • Accessibility equipment
  • Accessible parking
  • Disabled access friendly
  • Accessible path of travel

General

  • Banquet
  • Ballroom
  • Parking
  • Lazy river

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Business facilities

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

Transportation

  • Airport transfer
  • Area shuttle
  • Storage

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • Free WiFi

Nearby Facilities

  • Hair salon

Sports and Recreations

  • Game room

Accommodation Policy & General Information in The Ritz-Carlton, Macau

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

  • Fee for buffet breakfast: approximately MOP 418 per person
  • Rollaway bed fee: MOP 1500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Not Allowed

Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), LGBTQIA+ friendly

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Ritz-Carlton, Macau
230
Another facilities in The Ritz-Carlton, Macau
Shops, Waterpark, Fitness center, Garden, Spa

Frequently asked question in The Ritz-Carlton, Macau

What are available facilities at The Ritz-Carlton, Macau?
There are top facilites at The Ritz-Carlton, Macau such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at The Ritz-Carlton, Macau?
The standard check-in time at The Ritz-Carlton, Macau is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does The Ritz-Carlton, Macau provide breakfast?
Yes, The Ritz-Carlton, Macau provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Ritz-Carlton, Macau?
The Ritz-Carlton, Macau is a 5.0-star hotel.
How many rooms are available at The Ritz-Carlton, Macau?
The Ritz-Carlton, Macau has 230 rooms in total.
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More Reviews from Other Guests in The Ritz-Carlton, Macau

9.6
Exceptional
From 186 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

10.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Ritz-Carlton, Macau

Number of reviews per page
20
40
Top reviews
Bouran
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very beautiful interior. Suite was amazing. Staff were extremely friendly
vito
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Excellent service! Stuff is the best.
Cary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Read More
Vincent
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Excellent service
Alice
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Read More
yufei
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

A great experience.
Wai Mei
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 365 week(s) ago

Expedia Group verified review

It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Verified traveler
10.0
/10
Reviewed 366 week(s) ago

Hotels.com verified review

RC never disappoints me =p
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Kam Chuen David
10.0
/10
Reviewed 382 week(s) ago

Hotels.com verified review

Excellent service
Grace
10.0
/10
Reviewed 437 week(s) ago

Hotels.com verified review

Very good!!!
Verified traveler
10.0
/10
Reviewed 484 week(s) ago

Expedia Group verified review

Staff was as good as any hotel I have ever visited.
Nelly
4.0
/10
Reviewed 487 week(s) ago

Hotels.com verified review

We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.
Read More
HANWEN
10.0
/10
Reviewed 487 week(s) ago

Hotels.com verified review

Ritz Carlton is always the best choice for spending special moment with our loved ones!!! And always full of surprises, but one thing that need to improve is to speed up the L&F process as I waited for 30mins to get my item back!!! Overall is still my favorite brand in the world!!!
Alcoan
10.0
/10
Reviewed 491 week(s) ago

Expedia Group verified review

The service was excellent. Checkin was fast and you don't need to stand queuing like other 5-star hotels. Got free upgrade to Carlton. The room is very spacious and has a fantastic view of the Galaxy. The staffs are all very nice. Will return for sure.
Raymond
10.0
/10
Reviewed 491 week(s) ago

Hotels.com verified review

a 5* hotel with 6*service
Sau Yin
10.0
/10
Reviewed 497 week(s) ago

Hotels.com verified review

the staff serve us with heart and passion. It's my husband birthday and the hotel decorates our room with rose pedals and send us a birthday cake. this is an unforgettable experience for us.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 The Ritz-Carlton, Macau

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.6
Exceptional
From 186 reviews
Cleanliness

9.8

Room Comfort

9.8

Location

10.0

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Ritz-Carlton, Macau

Number of reviews per page
20
40
Top reviews
Bouran
icon-Leisure
Leisure
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Very beautiful interior. Suite was amazing. Staff were extremely friendly
vito
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Excellent service! Stuff is the best.
Cary
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

The level of service from upper management to the bellmen was beyond words. It was the best service we received from any five star property we have ever stayed around the world. It was seriously that good! If you are staying in Macau, treat yourself to the best hotel experience you will ever have. Again, the stay was unbelievable! The level of detail, impeccable facility, and staff that genuinely live and breathe exceptional hospitality service. I also want to give some added praise to Nicholas and Melanie They made sure every aspect of our stay was attended to and made it our most memorable hotel experience ever. Lastly, everyone we encountered knew our name and their kindness made everything special. The club level suite we stayed in was incredible and impeccably maintained. The suite was tastefully decorated, as was the entire hotel. Again, if staying in Macau do not hesitate and stay at the Ritz Carlton.
Read More
Vincent
10.0
/10
Reviewed 100 week(s) ago

Expedia Group verified review

Excellent service
Alice
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

Read a lot of reviews before making the decision of staying at the Ritz-Carlton and I am 200% happy with our stay with 53rd floor lounge access. The lounge provides 5 meal/drink services from breakfast to after dinner drinks and everyone on this floor is extra nice especially Molly, Allan and Lila My family and I will not stay anywhere else in Macau now. ++++recommend!
Read More
yufei
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

A great experience.
Wai Mei
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 242 week(s) ago

Hotels.com verified review

It was a wonderful stay. From check in to check out, the service is so good! The room is spacious and clean. The decorations they arranged for my birthday and the amenities they prepared for my little daughter are thoughtful enough! I believe I will visit again in the soon future~
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 333 week(s) ago

Hotels.com verified review

Service was tops; Arun is a real Jem and went out of his way to make our stay really pleasant.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 338 week(s) ago

Expedia Group verified review

A true five star hotel with all amenities Staff smiling and quite helpful. Natalie at Conceirge was great
Verified traveler
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 365 week(s) ago

Expedia Group verified review

It took almost an hour to check in the room, this the air conditioning was not working for the first night. The transportation accommodations were terrible, they listed “first come first serve “ but it is not available most of the time.
Verified traveler
10.0
/10
Reviewed 366 week(s) ago

Hotels.com verified review

RC never disappoints me =p
Verified traveler
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

The staff training needs to be improved, we had been waiting for three hours to collect the rooms keys.
Kam Chuen David
10.0
/10
Reviewed 382 week(s) ago

Hotels.com verified review

Excellent service
Grace
10.0
/10
Reviewed 437 week(s) ago

Hotels.com verified review

Very good!!!
Verified traveler
10.0
/10
Reviewed 484 week(s) ago

Expedia Group verified review

Staff was as good as any hotel I have ever visited.
Nelly
4.0
/10
Reviewed 487 week(s) ago

Hotels.com verified review

We stayed two nights. The hotel was nice and clean, but the service - very poor, none. The room wasn't cleaned the second day, although I asked the cleaning lady to come after 40 minutes after we leave (she came very early). No fresh water was left in the room, no fresh towels, no shampoo and conditioner, the staff most of them didn't understand English. I have stayed in other Ritz Carlton hotels and everything was superb, but not in Macao, a big disappointment for us.
Read More
HANWEN
10.0
/10
Reviewed 487 week(s) ago

Hotels.com verified review

Ritz Carlton is always the best choice for spending special moment with our loved ones!!! And always full of surprises, but one thing that need to improve is to speed up the L&F process as I waited for 30mins to get my item back!!! Overall is still my favorite brand in the world!!!
Alcoan
10.0
/10
Reviewed 491 week(s) ago

Expedia Group verified review

The service was excellent. Checkin was fast and you don't need to stand queuing like other 5-star hotels. Got free upgrade to Carlton. The room is very spacious and has a fantastic view of the Galaxy. The staffs are all very nice. Will return for sure.
Raymond
10.0
/10
Reviewed 491 week(s) ago

Hotels.com verified review

a 5* hotel with 6*service
Sau Yin
10.0
/10
Reviewed 497 week(s) ago

Hotels.com verified review

the staff serve us with heart and passion. It's my husband birthday and the hotel decorates our room with rose pedals and send us a birthday cake. this is an unforgettable experience for us.
Number of reviews per page
20
40