Burmahtel Hotel Penang

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8.0
/10
Very Good
477 reviews

What Guests Say About Their Stay

Accessibility (6)
Ambiance (5)
Bedroom (5)
Family Friendly (4)

Thanawat I.

9.4
/ 10
The place is clean and the mattress is comfortable .. the room is spacious. Pleasant .. compared to the price ..
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Connie P. S.

9.4
/ 10
The hotel is clean and the rooms are large, there is a family dining room.
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Julis K. P.

9.1
/ 10
The staff is very helpfull, the rooms are clean and spacious, the price is very competative. Also close to 3 hospitals are gleneagles hospital, island hospital and loh guan lye hospital
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yulia

9.7
/ 10
The rooms are clean and the service is okay. Burmahtel is very close to Island hospital and loh guan lye hospital. most importantly it is easy to get food as it is close to the rat island market.
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ANDY ANDY

8.5
/ 10
Overall good. I will be back...
In the Area
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253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Burmahtel Hotel Penang is a good choice when you are visiting Pulau Tikus. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Burmahtel Hotel Penang

253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350
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Lobby Burmahtel Hotel Penang
Exterior 2 Burmahtel Hotel Penang

Discover More About Burmahtel Hotel Penang

The Charm of Burmahtel Hotel Penang

For Australian travellers seeking a comfortable and convenient base in the vibrant heart of Penang, Malaysia, the Burmahtel Hotel Penang stands out as an excellent choice. This hotel offers a blend of modern amenities and a prime location, making it ideal for exploring the rich culture and diverse attractions of this captivating island. Whether you're drawn to the historical streets of George Town or the tantalizing local cuisine, Burmahtel Hotel Penang provides a welcoming retreat after a day of discovery. Rates at Burmahtel Hotel Penang start from {price} per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Burmahtel Hotel Penang

Burmahtel Hotel Penang is situated in the bustling George Town area, a UNESCO World Heritage Site renowned for its colonial architecture and vibrant street art. Located at {localAddressString}, the hotel offers superb accessibility. It is conveniently positioned within walking distance to many of George Town's key attractions, allowing for effortless exploration of the city's heritage trails. For those arriving from further afield, the hotel is reasonably accessible from the Penang International Airport, with various transport options available. The surrounding neighbourhood buzzes with activity, offering a gateway to a rich tapestry of local life, from charming heritage shophouses to bustling markets and authentic eateries.

Guest Facilities and Services at Burmahtel Hotel Penang

Guest facilities at Burmahtel Hotel Penang are designed to ensure a comfortable and hassle-free stay for all visitors. Australian travellers will appreciate the availability of essential services that cater to their preferences. The hotel typically offers reliable free Wi-Fi, allowing you to stay connected throughout your visit. A helpful 24-hour front desk is usually on hand to assist with any queries or requests, providing peace of mind at any hour. While specific dining options can vary, hotels in this region often provide breakfast services, with many offering a selection of local and international dishes, and some even featuring a good coffee selection to kickstart your day. Secure luggage storage is also a common amenity, allowing you to explore freely before check-in or after check-out.

Room Information and Stay Experience at Burmahtel Hotel Penang

The hotel offers a range of accommodation options designed to suit different traveller needs. Room types of Burmahtel Hotel Penang are typically appointed to provide a restful sanctuary. Guests can expect clean and well-maintained rooms, featuring comfortable bedding and effective air-conditioning to ensure a pleasant climate regardless of the external weather. Bathrooms are generally kept to a high standard of cleanliness, providing a refreshing space. While specific room names and sizes are best confirmed directly, the focus is on providing a comfortable and functional environment for your stay.

Recommended Nearby Dining and Cafes around Burmahtel Hotel Penang

Penang is a food lover's paradise, and Burmahtel Hotel Penang is perfectly situated to let you dive straight into its culinary delights. The streets surrounding the hotel are alive with the aroma of local delicacies. You'll find an abundance of hawker stalls serving up iconic Malaysian dishes, charming cafes offering expertly brewed coffee and light bites, and traditional kopitiams (coffee shops) where you can experience authentic local flavours. Exploring the neighbourhood on foot will lead you to a diverse range of dining experiences, from quick and delicious street food to more relaxed sit-down meals, all within easy reach of your accommodation.

Popular Attractions and Activities near Burmahtel Hotel Penang

Penang offers a wealth of attractions for every type of traveller. Within easy reach of Burmahtel Hotel Penang, you can immerse yourself in the rich history and vibrant culture of the island. Explore the UNESCO World Heritage Site of George Town, with its captivating street art, colonial architecture, and clan houses. Visit the iconic Kek Lok Si Temple, one of the largest Buddhist temples in Southeast Asia, offering stunning architecture and panoramic views. Take a trip up Penang Hill for breathtaking vistas of the island and mainland. Discover the serene Khoo Kongsi, a magnificent Chinese clan house showcasing intricate carvings and historical significance. For a taste of local life and a beautiful coastal view, a visit to the Clan Jetties is a must. If you are looking for other activities around Burmahtel Hotel Penang, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Burmahtel Hotel Penang from the Airport

Getting to Burmahtel Hotel Penang from Penang International Airport (PEN) is straightforward, with several convenient transportation options available. Understanding your choices for airport transfer service of Burmahtel Hotel Penang will help you plan your arrival smoothly.

  • Airport Link Train:

    While Penang does not have a direct airport link train to the city centre, you can take a bus or taxi from the airport to a major transport hub and then connect to local bus services that may pass near the hotel.
  • Airport Shuttle Bus:

    Regular shuttle bus services operate from the airport to various points in George Town. You can then take a short taxi or rideshare service to reach Burmahtel Hotel Penang.
  • Public Metered Taxis:

    Metered taxis are readily available at the airport's designated taxi stands. This is a direct and convenient option to reach the hotel.
  • Rideshare Services:

    You can also opt for a rideshare service, which can be booked via a mobile app. These services offer a comfortable and often cost-effective way to travel directly to your accommodation.

For a seamless journey, consider pre-booking your transport or using the Airport transfer service options available.

Summary of Why You Should Choose Burmahtel Hotel Penang

Burmahtel Hotel Penang offers a compelling combination of location, comfort, and convenience, making it an ideal choice for Australian travellers exploring Penang.

  • Prime Location:

    Situated in the heart of George Town, providing easy access to heritage sites, dining, and shopping.
  • Comfortable Accommodation:

    Well-appointed rooms designed for a relaxing stay, featuring essential amenities.
  • Convenient Services:

    Access to helpful services like 24-hour front desk and Wi-Fi to enhance your travel experience.
  • Authentic Experience:

    Immerse yourself in the vibrant local culture and culinary scene right at your doorstep.

Ready to experience the best of Penang? Check room availability at Burmahtel Hotel Penang and Book Burmahtel Hotel Penang today. For your travel needs, you can also Book budget hotels in Penang and Easily book domestic and international flights at low prices through Traveloka.

All facilities in Burmahtel Hotel Penang

Common Space Burmahtel Hotel Penang
Common Space
Lobby Burmahtel Hotel Penang
Lobby
Accommodation Services Burmahtel Hotel Penang
Accommodation Services
Exterior Burmahtel Hotel Penang
Exterior
Bedroom Burmahtel Hotel Penang
Bedroom

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • WiFi in public area

Transportation

  • Limited parking
  • Parking with surcharge
  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Burmahtel Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Local Government Fee per room per night (imposed by Penang Government starting from 1st June 2014). This fee is not included in room rates. A RM50 lost key charge will be assessed to the credit card on file if room key isn’t returned at check-out. For housekeeping, hotel only clean your room upon request. You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits. All special request such as additional car park, early check-in, late check-out etc, are strongly subject to availability & cannot be guarantee. You are advised to liaise with hotel directly at least 24 hours before arrival for special arrangement. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability. Loud noise, party, illegal activities (gambling, drug abuse) are strictly prohibited in this unit. Owner and building management will not take any responsibility for the action taken by authorities. Deposit MYR 100 upon check-in (refundable).

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Burmahtel Hotel Penang
50
Number of floors in Burmahtel Hotel Penang
5
Another facilities in Burmahtel Hotel Penang
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked questions about Burmahtel Hotel Penang

What are available facilities at Burmahtel Hotel Penang?
There are top facilites at Burmahtel Hotel Penang such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Burmahtel Hotel Penang?
The standard check-in time at Burmahtel Hotel Penang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Burmahtel Hotel Penang?
Burmahtel Hotel Penang has a 2.0-star rating.
How many floors does Burmahtel Hotel Penang have?
Burmahtel Hotel Penang has 5.
How many rooms are available at Burmahtel Hotel Penang?
Burmahtel Hotel Penang has 50.
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Burmahtel Hotel Penang reviews and ratings

Overall Ratings & Reviews Burmahtel Hotel Penang

Traveloka (438)
Other sources (39)
8.1
Very Good
From 438 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.5

Location

8.2

Service and Facilites

7.8

People often mention about Burmahtel Hotel Penang
All
Staff Friendliness (5)
Ambiance (5)
Bedroom (5)
Accessibility (4)
Family Friendly (4)
Hotel Area (4)
Distance to City Center (3)
Room Space (3)
Activity Option (2)
Bathroom (2)
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Most Recent
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Traveller Reviews Burmahtel Hotel Penang

Number of reviews per page
20
40
Customer reviews
E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very pleasant with a very strategic location.
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Esa S. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very pleasant with a strategic location.
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E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is very strategic and close to Island Hospital, so it is very convenient for a place to stay when there is a medical visit in Penang.
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Arina P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
check in process was easy. there's lift although a bit small and looked old, but still usable and quite safe. we booked a family room for 4 adult and 1 children. the room and bedsheet was clean, there's toiletries, cup, bowl and kettle (water was prepared outside). although it's location a bit far from tourist attraction places like armenian street, but still can use grab. there's 7-eleven and famous nadi kandar not far, you can walk 5 minutes to get there. and for those who need to do laundry, there's self-laundry services 3 minutes walk in front of hotel. overall I'm quite staisfied.
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Junikko T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 57 week(s) ago
Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...
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O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 66 week(s) ago
After the renovation the hotel became nice and comfortable😊
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 112 week(s) ago
Close to the Pulau Tikus market and close to everywhere.
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Anton W.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 120 week(s) ago
Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.
1 people find it helpful
Profile Picture
Martha F. C.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 136 week(s) ago
It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.
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4 people find it helpful
Guest
icon-origin-TRAVELOKA
8.8
/10
Reviewed 145 week(s) ago
Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.
Translated by Google Icon
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3 people find it helpful
Haryanto W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
Very satisfied staying here, strategic location, many sell food and the place is comfortable.
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Matthew C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 167 week(s) ago
A short stay on a visa run. Great location for Thai Embassy.
1 people find it helpful
Lee P. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 183 week(s) ago
No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.
2 people find it helpful
Profile Picture
ISMAIL B. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 188 week(s) ago
Sangat berbaloi,staff yang mesra pelanggan..
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Adi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 194 week(s) ago
Good location, friendly staff.
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Mulyono
icon-origin-TRAVELOKA
8.8
/10
Reviewed 342 week(s) ago
At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.
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3 people find it helpful
Accommodation's Reply
17 Jan 2020
Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.
Akkhrawat c.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 343 week(s) ago
Bed sheet got blood stains Hairs are on the bed
3 people find it helpful
Accommodation's Reply
14 Jan 2020
Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.
desylina
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 343 week(s) ago
The staff was very bad, not helping and not polite.
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Mulyono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 344 week(s) ago
The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.
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1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.
sitiaishah
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 344 week(s) ago
Cheap and cozy if day trip just to sleep at penang - georgetown area
Find this review helpful?
Accommodation's Reply
14 Jan 2020
Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE
Number of reviews per page
20
40

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Exterior 4 Burmahtel Hotel Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Burmahtel Hotel Penang

Traveloka (438)
Other sources (39)
8.1
Very Good
From 438 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.9

Meal

7.5

Location

8.2

Service and Facilites

7.8

People often mention about Burmahtel Hotel Penang
All
Staff Friendliness (5)
Ambiance (5)
Bedroom (5)
Accessibility (4)
Family Friendly (4)
Hotel Area (4)
Distance to City Center (3)
Room Space (3)
Activity Option (2)
Bathroom (2)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Burmahtel Hotel Penang

Number of reviews per page
20
40
Customer reviews
E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very pleasant with a very strategic location.
Translated by Google Icon
See original
Find this review helpful?
Esa S. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very pleasant with a strategic location.
Translated by Google Icon
See original
Find this review helpful?
E***a
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is very strategic and close to Island Hospital, so it is very convenient for a place to stay when there is a medical visit in Penang.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Arina P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 31 week(s) ago
check in process was easy. there's lift although a bit small and looked old, but still usable and quite safe. we booked a family room for 4 adult and 1 children. the room and bedsheet was clean, there's toiletries, cup, bowl and kettle (water was prepared outside). although it's location a bit far from tourist attraction places like armenian street, but still can use grab. there's 7-eleven and famous nadi kandar not far, you can walk 5 minutes to get there. and for those who need to do laundry, there's self-laundry services 3 minutes walk in front of hotel. overall I'm quite staisfied.
Read More
Find this review helpful?
Junikko T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 57 week(s) ago
Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...
Find this review helpful?
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 66 week(s) ago
After the renovation the hotel became nice and comfortable😊
Translated by Google Icon
See original
Find this review helpful?
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 112 week(s) ago
Close to the Pulau Tikus market and close to everywhere.
Translated by Google Icon
See original
Find this review helpful?
Anton W.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 120 week(s) ago
Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.
1 people find it helpful
Profile Picture
Martha F. C.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 136 week(s) ago
It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.
Read More
4 people find it helpful
Guest
icon-origin-TRAVELOKA
8.8
/10
Reviewed 145 week(s) ago
Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.
Translated by Google Icon
See original
3 people find it helpful
Haryanto W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 165 week(s) ago
Very satisfied staying here, strategic location, many sell food and the place is comfortable.
Translated by Google Icon
See original
Find this review helpful?
Matthew C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 167 week(s) ago
A short stay on a visa run. Great location for Thai Embassy.
1 people find it helpful
Lee P. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 183 week(s) ago
No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.
2 people find it helpful
Profile Picture
ISMAIL B. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 188 week(s) ago
Sangat berbaloi,staff yang mesra pelanggan..
Find this review helpful?
Adi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 194 week(s) ago
Good location, friendly staff.
Find this review helpful?
Mulyono
icon-origin-TRAVELOKA
8.8
/10
Reviewed 342 week(s) ago
At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.
Read More
3 people find it helpful
Accommodation's Reply
17 Jan 2020
Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.
Akkhrawat c.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 343 week(s) ago
Bed sheet got blood stains Hairs are on the bed
3 people find it helpful
Accommodation's Reply
14 Jan 2020
Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.
desylina
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 343 week(s) ago
The staff was very bad, not helping and not polite.
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Mulyono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 344 week(s) ago
The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.
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1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.
sitiaishah
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 344 week(s) ago
Cheap and cozy if day trip just to sleep at penang - georgetown area
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Accommodation's Reply
14 Jan 2020
Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE
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