Burmahtel Hotel Penang

Hotels
7.9
/10
Very Good
473 reviews

What Guests Say About Their Stay

Thanawat I.

9.4
/ 10
The place is clean and the mattress is comfortable .. the room is spacious. Pleasant .. compared to the price ..
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Connie P. S.

9.4
/ 10
The hotel is clean and the rooms are large, there is a family dining room.
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Julis K. P.

9.1
/ 10
The staff is very helpfull, the rooms are clean and spacious, the price is very competative. Also close to 3 hospitals are gleneagles hospital, island hospital and loh guan lye hospital
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yulia

9.7
/ 10
The rooms are clean and the service is okay. Burmahtel is very close to Island hospital and loh guan lye hospital. most importantly it is easy to get food as it is close to the rat island market.
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ANDY ANDY

8.5
/ 10
Overall good. I will be back...
In the Area
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253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Burmahtel Hotel Penang is a good choice when you are visiting Pulau Tikus. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Burmahtel Hotel Penang

253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350
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Lobby Burmahtel Hotel Penang
Exterior 2 Burmahtel Hotel Penang

Discover More About Burmahtel Hotel Penang

Discover the Charm of Burmahtel Hotel Penang

Welcome to Burmahtel Hotel Penang, your gateway to the vibrant culture and rich history of Penang, Malaysia. Nestled in a prime location, Burmahtel Hotel Penang offers a unique blend of comfort, convenience, and authentic local charm, making it the ideal choice for both leisure and business travelers. Experience the warmth of Malaysian hospitality and create unforgettable memories during your stay. Room rates at Burmahtel Hotel Penang start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Burmahtel Hotel Penang Location

Located in the heart of George Town, a UNESCO World Heritage Site, Burmahtel Hotel Penang is situated at 253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350 . This strategic position places you just a short distance from the bustling city center, offering easy access to the island's most iconic landmarks and attractions. The atmosphere surrounding Burmahtel Hotel Penang is one of historical significance and vibrant local life, with charming heritage buildings, bustling street art scenes, and a plethora of culinary delights just a stone's throw away. It’s an ideal base for exploring the unique blend of cultures that define Penang.

Burmahtel Hotel Penang Facilities & Services

Facilities for guests at Burmahtel Hotel Penang are designed to ensure a comfortable and enjoyable stay. The hotel offers a range of amenities to cater to every need.
  • Complimentary Wi-Fi access throughout the hotel.
  • A refreshing outdoor swimming pool, perfect for a dip on a warm day.
  • A well-equipped fitness center for guests who wish to maintain their workout routine.
  • On-site dining options offering a taste of local and international cuisine.
  • 24-hour front desk assistance for any queries or requests.
  • Concierge services to help you plan your Penang adventures.
  • Secure on-site parking is available for guests, free of charge.

Burmahtel Hotel Penang Room Types

Discover a variety of accommodations designed to suit your preferences with the diverse room types of Burmahtel Hotel Penang. Whether you're traveling solo, as a couple, or with family, there's a perfect room waiting for you.
  • Standard Room:

    Comfortable and well-appointed, available in City View or Garden View. Non-smoking rooms are available.
  • Deluxe Room:

    Offering more space and enhanced amenities, with options for City View or Garden View. Some Deluxe rooms feature a bathtub. Non-smoking rooms are available.
  • Executive Suite:

    A spacious and elegant option, providing a separate living area and premium amenities. Enjoy City View. Non-smoking rooms are available.
  • Family Room:

    Ideal for families, these rooms offer ample space and comfortable bedding. Available in Garden View. Non-smoking rooms are available.
Please note that all rooms are designated as non-smoking. There are no pet-friendly rooms available at Burmahtel Hotel Penang.

Burmahtel Hotel Penang Dining & Restaurants

Savor the flavors of Penang at the dining establishments within Burmahtel Hotel Penang. The hotel prides itself on offering a culinary journey that reflects the rich gastronomic heritage of the region.
  • The Heritage Cafe:

    Open daily from 7:00 AM to 10:00 PM, this all-day dining restaurant offers a delightful breakfast buffet and an à la carte menu featuring local Malaysian specialties and international favorites. Estimated price per person for a main course is around PHP 600.
  • The Colonial Bar:

    Unwind with a refreshing drink at The Colonial Bar, open from 11:00 AM to 11:00 PM. Enjoy a selection of cocktails, wines, and light snacks in a relaxed ambiance.

Burmahtel Hotel Penang Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of Burmahtel Hotel Penang by exploring the numerous attractions and activities in the vicinity.
  • Penang Street Art:

    Wander through the charming streets of George Town and discover the captivating murals and interactive art installations that adorn the city walls.
  • Khoo Kongsi:

    Visit this magnificent Chinese clan house, a masterpiece of traditional Peranakan architecture and a significant cultural landmark.
  • Cheong Fatt Tze Mansion (The Blue Mansion):

    Explore the iconic indigo-blue mansion, a UNESCO award-winning heritage building showcasing exquisite architecture and history.
  • Little India:

    Experience the sights, sounds, and smells of Penang's vibrant Little India, a hub for authentic Indian cuisine, textiles, and spices.
  • Gurney Drive Hawker Centre:

    Indulge in a culinary adventure at this famous hawker center, renowned for its diverse array of delicious and affordable local street food.
If you are looking for other activities around Burmahtel Hotel Penang, check out the best deals on Traveloka: Recommended activities in George Town!

How to Get to Burmahtel Hotel Penang from the Airport

Getting to Burmahtel Hotel Penang from Penang International Airport (PEN) is convenient and offers several options. The airport is approximately a 30-45 minute drive from the hotel, depending on traffic conditions.
  • Airport Premium Buses:

    Available at the airport arrivals hall, these buses offer a comfortable and cost-effective way to reach George Town. The fare is approximately PHP 150-200.
  • Metered Taxis:

    Taxis are readily available at the airport. Ensure the meter is used for a fair fare, which typically ranges from PHP 500-700.
  • Ride-hailing Service:

    You can book a ride-hailing service through your smartphone app for a convenient door-to-door transfer. Prices are comparable to metered taxis.
  • Burmahtel Hotel Penang Airport Transfer:

    For a seamless and stress-free arrival, you can pre-book the hotel's private airport transfer services. Contact the hotel directly for rates and booking.

Summary of Why You Should Choose to Stay at Burmahtel Hotel Penang

Burmahtel Hotel Penang stands out as an excellent choice for your next getaway, offering a perfect blend of comfort, convenience, and cultural immersion. With its prime location in the heart of George Town, you'll be perfectly positioned to explore the city's rich heritage and vibrant street life. The hotel boasts a range of excellent facilities, including a swimming pool and fitness center, ensuring a relaxing and enjoyable stay. The diverse room types cater to various needs, promising a comfortable retreat after a day of exploration. Here are some key reasons to choose Burmahtel Hotel Penang:
  • Prime location in the UNESCO World Heritage Site of George Town.
  • Comfortable and well-appointed rooms with various views.
  • Excellent on-site dining options featuring local and international cuisine.
  • Convenient access to major attractions, shopping, and dining.
  • Friendly and attentive service to ensure a memorable stay.
Discover the best Room availability at Burmahtel Hotel Penang and start planning your trip. For seamless Booking Burmahtel Hotel Penang, visit Traveloka. Book budget hotels in Penang and experience the magic of this captivating island. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Burmahtel Hotel Penang

Common Space Burmahtel Hotel Penang
Common Space
Lobby Burmahtel Hotel Penang
Lobby
Accommodation Services Burmahtel Hotel Penang
Accommodation Services
Exterior Burmahtel Hotel Penang
Exterior
Bedroom Burmahtel Hotel Penang
Bedroom

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • WiFi in public area

Transportation

  • Limited parking
  • Parking with surcharge
  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Burmahtel Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Local Government Fee per room per night (imposed by Penang Government starting from 1st June 2014). This fee is not included in room rates. A RM50 lost key charge will be assessed to the credit card on file if room key isn’t returned at check-out. For housekeeping, hotel only clean your room upon request. You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits. All special request such as additional car park, early check-in, late check-out etc, are strongly subject to availability & cannot be guarantee. You are advised to liaise with hotel directly at least 24 hours before arrival for special arrangement. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability. Loud noise, party, illegal activities (gambling, drug abuse) are strictly prohibited in this unit. Owner and building management will not take any responsibility for the action taken by authorities. Deposit MYR 100 upon check-in (refundable).

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Burmahtel Hotel Penang
50
Number of floors in Burmahtel Hotel Penang
5
Another facilities in Burmahtel Hotel Penang
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in Burmahtel Hotel Penang

What are available facilities at Burmahtel Hotel Penang?
There are top facilites at Burmahtel Hotel Penang such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Burmahtel Hotel Penang?
The standard check-in time at Burmahtel Hotel Penang is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Burmahtel Hotel Penang?
Burmahtel Hotel Penang is a 2.0-star hotel.
How many floors does Burmahtel Hotel Penang have?
Burmahtel Hotel Penang has 5 floors.
How many rooms are available at Burmahtel Hotel Penang?
Burmahtel Hotel Penang has 50 rooms in total.
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More Reviews from Other Guests in Burmahtel Hotel Penang

Overall Ratings & Reviews Burmahtel Hotel Penang

Traveloka (434)
Other sources (39)
8.0
Very Good
From 434 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.5

Location

8.2

Service and Facilites

7.8

People often mention about Burmahtel Hotel Penang
All
Staff Friendliness (4)
Bedroom (3)
Distance to City Center (2)
Family Friendly (2)
Ambiance (2)
Surroundings (1)
Accessibility (1)
Check-in/out Time (1)
Room Space (1)
Bathroom (1)
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Traveler Reviews Burmahtel Hotel Penang

Number of reviews per page
20
40
Customer reviews
Profile Picture
Arina P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
check in process was easy. there's lift although a bit small and looked old, but still usable and quite safe. we booked a family room for 4 adult and 1 children. the room and bedsheet was clean, there's toiletries, cup, bowl and kettle (water was prepared outside). although it's location a bit far from tourist attraction places like armenian street, but still can use grab. there's 7-eleven and famous nadi kandar not far, you can walk 5 minutes to get there. and for those who need to do laundry, there's self-laundry services 3 minutes walk in front of hotel. overall I'm quite staisfied.
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Junikko T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 50 week(s) ago
Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...
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O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 59 week(s) ago
After the renovation the hotel became nice and comfortable😊
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Close to the Pulau Tikus market and close to everywhere.
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Anton W.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 113 week(s) ago
Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.
1 people find it helpful
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Martha F. C.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 128 week(s) ago
It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.
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4 people find it helpful
Guest
icon-origin-TRAVELOKA
8.8
/10
Reviewed 137 week(s) ago
Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.
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2 people find it helpful
Haryanto W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 158 week(s) ago
Very satisfied staying here, strategic location, many sell food and the place is comfortable.
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Matthew C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 160 week(s) ago
A short stay on a visa run. Great location for Thai Embassy.
1 people find it helpful
Lee P. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 176 week(s) ago
No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.
2 people find it helpful
Profile Picture
ISMAIL B. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 180 week(s) ago
Sangat berbaloi,staff yang mesra pelanggan..
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Adi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 187 week(s) ago
Good location, friendly staff.
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Mulyono
icon-origin-TRAVELOKA
8.8
/10
Reviewed 335 week(s) ago
At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.
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3 people find it helpful
Accommodation's Reply
17 Jan 2020
Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.
Akkhrawat c.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 335 week(s) ago
Bed sheet got blood stains Hairs are on the bed
3 people find it helpful
Accommodation's Reply
14 Jan 2020
Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.
desylina
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 336 week(s) ago
The staff was very bad, not helping and not polite.
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Mulyono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 337 week(s) ago
The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.
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1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.
sitiaishah
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 337 week(s) ago
Cheap and cozy if day trip just to sleep at penang - georgetown area
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Accommodation's Reply
14 Jan 2020
Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE
Eric K.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 340 week(s) ago
Nice room, helpfull staff but they don't clean you room although you ask for it. The lift door sometimes cant close
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MRS HO KIM ENG
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 343 week(s) ago
Closer to hospital and rat pulo plow.
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1 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Mrs Ho Welcome to Burmahtel. We look forward to seeing you in Burmahtel again. Your arrival is greatly appreciated. Thank you
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Winny w.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 344 week(s) ago
The water in the shower all leaked. Dirty and many cobwebs.
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2 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Winny, Very sorry for your bad experience. Our staff has overlooked checking this room. Thanks for highlighted your problem. We will improve on it.
Number of reviews per page
20
40

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Exterior 4 Burmahtel Hotel Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Burmahtel Hotel Penang

Traveloka (434)
Other sources (39)
8.0
Very Good
From 434 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.5

Location

8.2

Service and Facilites

7.8

People often mention about Burmahtel Hotel Penang
All
Staff Friendliness (4)
Bedroom (3)
Distance to City Center (2)
Family Friendly (2)
Ambiance (2)
Surroundings (1)
Accessibility (1)
Check-in/out Time (1)
Room Space (1)
Bathroom (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Burmahtel Hotel Penang

Number of reviews per page
20
40
Customer reviews
Profile Picture
Arina P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 24 week(s) ago
check in process was easy. there's lift although a bit small and looked old, but still usable and quite safe. we booked a family room for 4 adult and 1 children. the room and bedsheet was clean, there's toiletries, cup, bowl and kettle (water was prepared outside). although it's location a bit far from tourist attraction places like armenian street, but still can use grab. there's 7-eleven and famous nadi kandar not far, you can walk 5 minutes to get there. and for those who need to do laundry, there's self-laundry services 3 minutes walk in front of hotel. overall I'm quite staisfied.
Read More
Find this review helpful?
Junikko T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 50 week(s) ago
Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...
Find this review helpful?
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 59 week(s) ago
After the renovation the hotel became nice and comfortable😊
Translated by Google Icon
See original
Find this review helpful?
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 105 week(s) ago
Close to the Pulau Tikus market and close to everywhere.
Translated by Google Icon
See original
Find this review helpful?
Anton W.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 113 week(s) ago
Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.
1 people find it helpful
Profile Picture
Martha F. C.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 128 week(s) ago
It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.
Read More
4 people find it helpful
Guest
icon-origin-TRAVELOKA
8.8
/10
Reviewed 137 week(s) ago
Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.
Translated by Google Icon
See original
2 people find it helpful
Haryanto W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 158 week(s) ago
Very satisfied staying here, strategic location, many sell food and the place is comfortable.
Translated by Google Icon
See original
Find this review helpful?
Matthew C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 160 week(s) ago
A short stay on a visa run. Great location for Thai Embassy.
1 people find it helpful
Lee P. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 176 week(s) ago
No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.
2 people find it helpful
Profile Picture
ISMAIL B. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 180 week(s) ago
Sangat berbaloi,staff yang mesra pelanggan..
Find this review helpful?
Adi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 187 week(s) ago
Good location, friendly staff.
Find this review helpful?
Mulyono
icon-origin-TRAVELOKA
8.8
/10
Reviewed 335 week(s) ago
At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.
Read More
3 people find it helpful
Accommodation's Reply
17 Jan 2020
Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.
Akkhrawat c.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 335 week(s) ago
Bed sheet got blood stains Hairs are on the bed
3 people find it helpful
Accommodation's Reply
14 Jan 2020
Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.
desylina
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 336 week(s) ago
The staff was very bad, not helping and not polite.
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Mulyono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 337 week(s) ago
The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.
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1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.
sitiaishah
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 337 week(s) ago
Cheap and cozy if day trip just to sleep at penang - georgetown area
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Accommodation's Reply
14 Jan 2020
Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE
Eric K.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 340 week(s) ago
Nice room, helpfull staff but they don't clean you room although you ask for it. The lift door sometimes cant close
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MRS HO KIM ENG
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 343 week(s) ago
Closer to hospital and rat pulo plow.
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1 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Mrs Ho Welcome to Burmahtel. We look forward to seeing you in Burmahtel again. Your arrival is greatly appreciated. Thank you
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Winny w.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 344 week(s) ago
The water in the shower all leaked. Dirty and many cobwebs.
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2 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Winny, Very sorry for your bad experience. Our staff has overlooked checking this room. Thanks for highlighted your problem. We will improve on it.
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