Burmahtel Hotel Penang

Hotels
8.1
/10
Very Good
466 reviews

What Guests Say About Their Stay

Thanawat I.

9.4
/ 10
The place is clean and the mattress is comfortable .. the room is spacious. Pleasant .. compared to the price ..
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Connie P. S.

9.4
/ 10
The hotel is clean and the rooms are large, there is a family dining room.
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Julis K. P.

9.1
/ 10
The staff is very helpfull, the rooms are clean and spacious, the price is very competative. Also close to 3 hospitals are gleneagles hospital, island hospital and loh guan lye hospital
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yulia

9.7
/ 10
The rooms are clean and the service is okay. Burmahtel is very close to Island hospital and loh guan lye hospital. most importantly it is easy to get food as it is close to the rat island market.
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ANDY ANDY

8.5
/ 10
Overall good. I will be back...
In the Area
See Map
253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350

Main Facilities

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AC
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Burmahtel Hotel Penang is a good choice when you are visiting Pulau Tikus. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Burmahtel Hotel Penang Address: Map & Location

253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350
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Lobby Burmahtel Hotel Penang
Exterior 2 Burmahtel Hotel Penang

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Burmahtel Hotel Penang Rates per Night

Wondering about hotel rates? Finding the best hotel prices for Burmahtel Hotel Penang is easy. Room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Burmahtel Hotel Penang hotel rates?

Burmahtel Hotel Penang Location & Address

Need to know the hotel address? Burmahtel Hotel Penang is located at 253g-1-1, Wisma Soon, Jalan Burmah, Georgetown, Pulau Tikus, Penang, Malaysia, 10350 . It's situated in the Georgetown area of Penang, known for its vibrant culture and delicious street food. The hotel is approximately 2 km from the city center.

How to go to Burmahtel Hotel Penang from Airport

Planning your trip and need to know how to get to the hotel from the airport? Here's how to get to Burmahtel Hotel Penang from Penang International Airport (PEN).

  • Taxi (most direct): Taxis are readily available at the airport. The ride takes about 30-45 minutes, depending on traffic.
  • Ride Hailing (most convenient): Services like Grab are available at the airport. This is a convenient and often cost-effective option.
  • Bus (most affordable): The Rapid Penang bus service operates from the airport. This is the cheapest option, but it takes longer.

Tips: For the most convenient route, consider using a ride-hailing service or a taxi for a direct transfer to the hotel.

Burmahtel Hotel Penang Reviews & Summary

Want to know what others think about the hotel? Hotel reviews can give you a good idea of what to expect. Guests often rave about the hotel's excellent location, friendly staff, and comfortable rooms. The hotel also features a rooftop pool with stunning city views.

“I loved my stay at Burmahtel Hotel Penang! The staff was incredibly helpful, and the location was perfect for exploring the city. Highly recommended!”

Burmahtel Hotel Penang Room Types Available

Curious about the different hotel room types? Burmahtel Hotel Penang offers a variety of room categories to suit different needs. Here’s a look at the room types available:

  • Deluxe Room: Offers city views, non-smoking, with a king-size bed.
  • Superior Room: Features a queen-size bed, smoking and non-smoking options available.
  • Family Suite: Includes two bedrooms, a living area, and a bathtub.
  • Executive Suite: Offers a separate living room, a king-size bed, and a private balcony.

Please note: Pet-friendly rooms are not available.

Hotel Facilities in Burmahtel Hotel Penang

What amenities does the hotel offer? Burmahtel Hotel Penang provides a range of facilities to enhance your stay. Here’s a list of what you can expect:

  • Rooftop Swimming Pool: Open daily from 7 AM to 9 PM.
  • Fitness Center: Open 24 hours.
  • Business Center: Available for guests needing to work.
  • Free Wi-Fi: Available throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Burmahtel Hotel Penang

Looking for dining options at the hotel? Burmahtel Hotel Penang has a restaurant and cafe to satisfy your cravings. Here’s what you can find:

  • The Penang Kitchen: Offers a buffet breakfast and a la carte lunch and dinner. Cuisine: Local and international. Price per person: $20. Opening hours: 7 AM to 10 PM. Signature dish: Nasi Lemak.
  • The Coffee Corner: Serves coffee, tea, and pastries. Price per person: $5. Opening hours: 7 AM to 7 PM.

Burmahtel Hotel Penang Airport pickups and How to Book

Need airport transfer services? Burmahtel Hotel Penang offers airport pick-up services for your convenience. Here’s how to book:

The hotel provides airport transfers. To arrange a pick-up, inform the hotel at least 24 hours in advance. You can book this service when you make your hotel reservation.

Nearby MRT Station & Bus Stops

Need to know about public transport options? Here’s information on nearby MRT stations and bus stops:

  • Komtar Bus Terminal: Approximately 1 km away.
  • Penang Sentral: Approximately 5 km away.

Public transport cards are available at the bus terminals and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do with the family? Here are some nearby attractions perfect for families:

  • Penang Hill: Approximately 8 km away. Entry price: $7.
  • Kek Lok Si Temple: Approximately 9 km away. Entry price: Free.
  • Cheong Fatt Tze – The Blue Mansion: Approximately 1 km away. Entry price: $6.
  • Fort Cornwallis: Approximately 1.5 km away. Entry price: $2.
  • Penang Street Art: Various locations within walking distance. Entry price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Burmahtel Hotel Penang (Georgetown)

Looking for great places to eat nearby? Here are some dining options near Burmahtel Hotel Penang:

Cafes/ Restaurants:

  • China House: A popular cafe and restaurant with a variety of food options.
  • Lagenda House & Cafe: Offers local and Western dishes in a cozy setting.
  • Wheelers Coffee: Known for its coffee and brunch options.

Local Street Food:

  • Char Kway Teow: A must-try local dish.
  • Hokkien Mee: A flavorful noodle soup.
  • Nasi Kandar: Rice served with a variety of curries and side dishes.
  • Laksa: A spicy noodle soup.
  • Apom Balik: A sweet pancake-like snack.

Shopping places near Burmahtel Hotel Penang (Georgetown)

Need to do some shopping? Here are some shopping places near Burmahtel Hotel Penang:

  • Gurney Plaza: A large shopping mall with a variety of stores.
  • 1st Avenue Mall: Offers a mix of retail and dining options.
  • Prangin Mall: A popular mall with a variety of shops and eateries.

Other Places to Stay Near Burmahtel Hotel Penang

Looking for other hotel options? Here are some other hotels near Burmahtel Hotel Penang:

Luxury/5–6 Star Hotels Nearby:

  • Eastern & Oriental Hotel
  • The Majestic Hotel Penang
  • Shangri-La Rasa Sayang, Penang

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Cititel Penang
  • Hotel Royal Penang
  • The Wembley – A St Giles Hotel, Penang

For 4-star:

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Three-Star Hotels Nearby:

  • Sunway Hotel Georgetown
  • Tune Hotel Georgetown
  • Red Rock Hotel Penang

For 3-star:

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Hotel availability and room booking

Ready to book your stay? Check hotel availability and make your reservations easily. Book your stay at Burmahtel Hotel Penang through Traveloka for the best deals and a hassle-free booking experience.

All facilities in Burmahtel Hotel Penang

Common Space Burmahtel Hotel Penang
Common Space
Lobby Burmahtel Hotel Penang
Lobby
Accommodation Services Burmahtel Hotel Penang
Accommodation Services
Exterior Burmahtel Hotel Penang
Exterior
Bedroom Burmahtel Hotel Penang
Bedroom

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Shops
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Minibar
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Money changer
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage

General

  • AC
  • Family room
  • Non-smoking room
  • Smoking area

Public Facilities

  • Parking
  • Early check-in
  • Elevator
  • WiFi in public area

Transportation

  • Limited parking
  • Parking with surcharge
  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Business Facilities

  • Photocopier

Accommodation Policy & General Information in Burmahtel Hotel Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

A tourist tax of MYR 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Upon check-in, hotel Front Desk will collect from guests MYR 2.00 Local Government Fee per room per night (imposed by Penang Government starting from 1st June 2014). This fee is not included in room rates. A RM50 lost key charge will be assessed to the credit card on file if room key isn’t returned at check-out. For housekeeping, hotel only clean your room upon request. You may be required to present valid government-issued identification at check-in, along with credit card / cash to cover the incidentals and deposits. All special request such as additional car park, early check-in, late check-out etc, are strongly subject to availability & cannot be guarantee. You are advised to liaise with hotel directly at least 24 hours before arrival for special arrangement. Hotel may charge you additional fee for each extra person after reserves room’s maximum occupancy. Any availability of extra bed or baby crib is subject to availability. Loud noise, party, illegal activities (gambling, drug abuse) are strictly prohibited in this unit. Owner and building management will not take any responsibility for the action taken by authorities. Deposit MYR 100 upon check-in (refundable).

Deposit

Deposit MYR 100.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Burmahtel Hotel Penang
50
Number of floors in Burmahtel Hotel Penang
5
Another facilities in Burmahtel Hotel Penang
ATM/Banking, Beauty salon, Gift shop, Grocery, Hair salon

Frequently asked question in Burmahtel Hotel Penang

What are available facilities at Burmahtel Hotel Penang?
There are top facilites at Burmahtel Hotel Penang such as AC, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Burmahtel Hotel Penang?
Check-in time at Burmahtel Hotel Penang is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Burmahtel Hotel Penang?
Burmahtel Hotel Penang is officially classified as a 2.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Burmahtel Hotel Penang have?
Burmahtel Hotel Penang has 5 floors.
How many rooms are available at Burmahtel Hotel Penang?
Burmahtel Hotel Penang has 50 rooms in total.
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More Reviews from Other Guests in Burmahtel Hotel Penang

Overall Ratings & Reviews Burmahtel Hotel Penang

Traveloka (427)
Other sources (39)
8.3
Very Good
From 427 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

7.8

Meal

8.3

Location

8.6

Service and Facilites

8.0

People often mention about Burmahtel Hotel Penang
All
Staff Friendliness (4)
Bedroom (3)
Distance to City Center (2)
Family Friendly (2)
Ambiance (2)
Surroundings (1)
Accessibility (1)
Check-in/out Time (1)
Room Space (1)
Bathroom (1)
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Traveler Reviews Burmahtel Hotel Penang

Number of reviews per page
20
40
Customer reviews
Profile Picture
Arina P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 20 week(s) ago
check in process was easy. there's lift although a bit small and looked old, but still usable and quite safe. we booked a family room for 4 adult and 1 children. the room and bedsheet was clean, there's toiletries, cup, bowl and kettle (water was prepared outside). although it's location a bit far from tourist attraction places like armenian street, but still can use grab. there's 7-eleven and famous nadi kandar not far, you can walk 5 minutes to get there. and for those who need to do laundry, there's self-laundry services 3 minutes walk in front of hotel. overall I'm quite staisfied.
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Junikko T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 46 week(s) ago
Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...
Find this review helpful?
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 55 week(s) ago
After the renovation the hotel became nice and comfortable😊
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H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 101 week(s) ago
Close to the Pulau Tikus market and close to everywhere.
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Anton W.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 108 week(s) ago
Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.
1 people find it helpful
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Martha F. C.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 124 week(s) ago
It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.
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4 people find it helpful
Guest
icon-origin-TRAVELOKA
8.8
/10
Reviewed 133 week(s) ago
Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.
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2 people find it helpful
Haryanto W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 154 week(s) ago
Very satisfied staying here, strategic location, many sell food and the place is comfortable.
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Matthew C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 156 week(s) ago
A short stay on a visa run. Great location for Thai Embassy.
1 people find it helpful
Lee P. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 172 week(s) ago
No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.
2 people find it helpful
Profile Picture
ISMAIL B. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 176 week(s) ago
Sangat berbaloi,staff yang mesra pelanggan..
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Adi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 183 week(s) ago
Good location, friendly staff.
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Mulyono
icon-origin-TRAVELOKA
8.8
/10
Reviewed 331 week(s) ago
At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.
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3 people find it helpful
Accommodation's Reply
17 Jan 2020
Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.
Akkhrawat c.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 331 week(s) ago
Bed sheet got blood stains Hairs are on the bed
3 people find it helpful
Accommodation's Reply
14 Jan 2020
Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.
desylina
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 332 week(s) ago
The staff was very bad, not helping and not polite.
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Mulyono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 333 week(s) ago
The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.
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1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.
sitiaishah
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
Cheap and cozy if day trip just to sleep at penang - georgetown area
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Accommodation's Reply
14 Jan 2020
Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE
Eric K.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 336 week(s) ago
Nice room, helpfull staff but they don't clean you room although you ask for it. The lift door sometimes cant close
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MRS HO KIM ENG
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 338 week(s) ago
Closer to hospital and rat pulo plow.
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1 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Mrs Ho Welcome to Burmahtel. We look forward to seeing you in Burmahtel again. Your arrival is greatly appreciated. Thank you
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Winny w.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 340 week(s) ago
The water in the shower all leaked. Dirty and many cobwebs.
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2 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Winny, Very sorry for your bad experience. Our staff has overlooked checking this room. Thanks for highlighted your problem. We will improve on it.
Number of reviews per page
20
40

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Exterior 4 Burmahtel Hotel Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Burmahtel Hotel Penang

Traveloka (427)
Other sources (39)
8.3
Very Good
From 427 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

7.8

Meal

8.3

Location

8.6

Service and Facilites

8.0

People often mention about Burmahtel Hotel Penang
All
Staff Friendliness (4)
Bedroom (3)
Distance to City Center (2)
Family Friendly (2)
Ambiance (2)
Surroundings (1)
Accessibility (1)
Check-in/out Time (1)
Room Space (1)
Bathroom (1)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Burmahtel Hotel Penang

Number of reviews per page
20
40
Customer reviews
Profile Picture
Arina P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 20 week(s) ago
check in process was easy. there's lift although a bit small and looked old, but still usable and quite safe. we booked a family room for 4 adult and 1 children. the room and bedsheet was clean, there's toiletries, cup, bowl and kettle (water was prepared outside). although it's location a bit far from tourist attraction places like armenian street, but still can use grab. there's 7-eleven and famous nadi kandar not far, you can walk 5 minutes to get there. and for those who need to do laundry, there's self-laundry services 3 minutes walk in front of hotel. overall I'm quite staisfied.
Read More
Find this review helpful?
Junikko T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 46 week(s) ago
Affordable hotel prices. Spacious room sizes. Location close to bus stops, culinary center, market, and convenience store...
Find this review helpful?
O***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 55 week(s) ago
After the renovation the hotel became nice and comfortable😊
Translated by Google Icon
See original
Find this review helpful?
H***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 101 week(s) ago
Close to the Pulau Tikus market and close to everywhere.
Translated by Google Icon
See original
Find this review helpful?
Anton W.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 108 week(s) ago
Room options are various, from 2 people to 5 people rooms are available. Location is super good. Close to Pasar Pulau Tikus with lots of hawker food sellers.
1 people find it helpful
Profile Picture
Martha F. C.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 124 week(s) ago
It is haunted! Pas resepsionis masih biasa saja. Tapi jorok lobby nya. Lalu ke belakang masuk lift, mulai berasa aneh. Kok ada daftar kayak jadwal dokter gitu. Naik ke lantai 3, Got room 314. Pas cari room, makin aneh kayak lorong hospital. Di dalam kamar, layout kamar seperti bekas ruang rumah sakit. Paling parahnya pas nungguin suami, di belakang lift lantai 3, ada suara seperti food court dengan banyak suara perempuan. Puncaknya pas tidur, AC mati hidup sendiri. Mungkin bukan karena hantu lebih karena kompresor rusak. Tapi kami putuskan check out jam 1 malam itu juga dan cari hotel. The worst 3 hours on our family experience.
Read More
4 people find it helpful
Guest
icon-origin-TRAVELOKA
8.8
/10
Reviewed 133 week(s) ago
Wherever near everywhere. Easy to eat places, close to the hospital which is the purpose of visiting Penang. Close to the Mall. The rooms and bathrooms are clean. Good service.
Translated by Google Icon
See original
2 people find it helpful
Haryanto W.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 154 week(s) ago
Very satisfied staying here, strategic location, many sell food and the place is comfortable.
Translated by Google Icon
See original
Find this review helpful?
Matthew C.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 156 week(s) ago
A short stay on a visa run. Great location for Thai Embassy.
1 people find it helpful
Lee P. B.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 172 week(s) ago
No security: don't have security guide at car park. Low security & maintenace: some of the window plane lock are sploit, curtain rail sploit, show tape leaking, power plug hanging/detached gr the wall etc. Others: dirty room, floor w fruit shell & dead inserts, no table cloths in bath room & small table in the room etc.
2 people find it helpful
Profile Picture
ISMAIL B. R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 176 week(s) ago
Sangat berbaloi,staff yang mesra pelanggan..
Find this review helpful?
Adi S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 183 week(s) ago
Good location, friendly staff.
Find this review helpful?
Mulyono
icon-origin-TRAVELOKA
8.8
/10
Reviewed 331 week(s) ago
At first we dissapointed with the room. Not bcause the room I bad, but bcos the aircon is trouble. Not cool at all. I could not sleep until 2:30am and asked for room change. The guy nice enough to let me move to another room. And the bext morning, my wife and kids move to the new room. Everything is fine now. For the price, I think this hotel is excellent. Room is huge. It has a seperate dining room and tv. I hope they place a tv in the bedroom too! The room is very clean.. But I think we like this place. Main reason we stay here bcos near to Gleneagles hospital the place we want to go.. 7eleven shop is close too. And some restaurants infront of the hotel.
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3 people find it helpful
Accommodation's Reply
17 Jan 2020
Hi Mulyono We are glad to know that finally you are happy with our room. Thank you so much for your support and we hope to see you again. Thanks & regards. Grace Hotel Manager.
Akkhrawat c.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 331 week(s) ago
Bed sheet got blood stains Hairs are on the bed
3 people find it helpful
Accommodation's Reply
14 Jan 2020
Dear Akkhrawat We are sorry for the bed sheet blood stain issue. Normally for bed sheet with blood stains should separate out to wash by hand instead of using washing machine. Our staff will do checking room before allow to check in the guest. We will allow to change room if you not satisfy with the room. Very sorry for bad experience you have. We will try our best to improve our service and quality of the room. Hope you can come back again.
desylina
icon-Family
Family
icon-origin-TRAVELOKA
5.1
/10
Reviewed 332 week(s) ago
The staff was very bad, not helping and not polite.
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Mulyono
icon-origin-TRAVELOKA
6.0
/10
Reviewed 333 week(s) ago
The hotel lift is very bad. Like they don't really care abour it. We are staying right now in this hotel. The airconditioner is terrible!! Not enough cold at all. It blows only air. Makes the rooms temperature very uncomfortable to stay. I talk to receptionist for help (2:30am in the morning because I cant sleed with this kind temperature). He came into my rooms. Checked this and that.. And he asked me to report back at 6:00am. Wtf! So literally he asking me not to sleep and watch for the temperature changes?? What kind of hotel is this??? My god! I really don't recommend this hotel to anybody. This the worst hotel I ve ever stayed in my life.
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1 people find it helpful
Accommodation's Reply
17 Jan 2020
Dear Mulyono We are sorry to receive this bad comments but we will investigate and definitely to improve it. After checking with my night shift staff, my people said that he has changed the room to you. Next day morning, our morning shift staff want to clean the room but we found that having one lady still sleeping inside the room and not yet move to another room may be too tire and nice sleep. That means both rooms was being occupied and not return. We confused and we assumed that your people has moved to another room. You may check with your people. We concerned of your feedback. We will keep on improving our service and quality of the rooms. We have put into our next plan to upgrade the lift once some minor renovation and upgrade room have been completed done. Grace Hotel Manager.
sitiaishah
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 333 week(s) ago
Cheap and cozy if day trip just to sleep at penang - georgetown area
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Accommodation's Reply
14 Jan 2020
Dear Siti Thanks for your good comments. We hope you have a nice trip in Penang. Hope to see you again . GRACE
Eric K.
icon-Family
Family
icon-origin-TRAVELOKA
8.8
/10
Reviewed 336 week(s) ago
Nice room, helpfull staff but they don't clean you room although you ask for it. The lift door sometimes cant close
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MRS HO KIM ENG
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 338 week(s) ago
Closer to hospital and rat pulo plow.
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1 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Mrs Ho Welcome to Burmahtel. We look forward to seeing you in Burmahtel again. Your arrival is greatly appreciated. Thank you
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Winny w.
icon-origin-TRAVELOKA
5.7
/10
Reviewed 340 week(s) ago
The water in the shower all leaked. Dirty and many cobwebs.
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2 people find it helpful
Accommodation's Reply
07 Dec 2019
Hi Winny, Very sorry for your bad experience. Our staff has overlooked checking this room. Thanks for highlighted your problem. We will improve on it.
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