Le Embassy Hotel Georgetown

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8.3
/10
Very Good
274 reviews

What Guests Say About Their Stay

Alvin K.

8.8
/ 10
A heritage boutique hotel with a high level of hospitality, I stayed in an ambassador queen room, the room was quite spacious, the bed was comfortable, the bathroom was quite large, the hot water was safe, the water pressure could still be increased. There was a small refrigerator in the room that worked well, not just any old one, and in the hallway on each floor there was also a water dispenser & ironing board, and if we brought luggage, there was a cute little elevator, although it moved slowly, so I only used this elevator when carrying luggage. I stayed 4 nights, on the 4th night the electricity in our room went out, they immediately helped us quickly. What I also liked about this hotel (perhaps what I liked most) was its location which was very close to the bus stop to the main areas of Georgetown, and only a 5-10 minute walk to Chowrasta Market.
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t***a

9.4
/ 10
A great hotel, from the lobby to the rooms to the bathrooms, everything is clean. Highly recommended.

T***n

10.0
/ 10
I had a great time here. Staff here are friendly and helpful. Though I spent only 1 night here, if I have another chance to visit Penang, I'm gonna stay here again.

J***a

9.4
/ 10
The room is exactly like the picture. It's very clean and neat. The interior is very nice. Of course, the lift is very unique. Overall, it's so nice to stay here for 2 days. Free refill water and there is an iron for sharing. The facility is so good. Very near from the bus stop.

Cenny T.

9.7
/ 10
Kamarnya bersih. Jendela ada dipasang black curtain sehingga sangat membantu saya tidur nyenyak. Staf juga ramah. Dekat cari kuliner dan ke Pasar Chowrasta. Next akan menginap di sini lagi.
In the Area
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12, Jalan Burma , Georgetown, Pulau Pinang, Penang, Malaysia, 10050

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
note: hotel was previously named Le Embassy Hotel Le Embassy Hotel Georgetown is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Le Embassy Hotel Georgetown

12, Jalan Burma , Georgetown, Pulau Pinang, Penang, Malaysia, 10050
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Lobby Le Embassy Hotel Georgetown
Lobby 2 Le Embassy Hotel Georgetown

Discover More About Le Embassy Hotel Georgetown

The Charm of Le Embassy Hotel Georgetown

For Australian travellers seeking a memorable stay in the vibrant heart of Penang, Malaysia, Le Embassy Hotel Georgetown offers a compelling blend of comfort, convenience, and local charm. This introduction aims to provide you with all the essential information to help you decide if Le Embassy Hotel Georgetown is the perfect base for your Malaysian adventure. We understand that when you're planning a trip, having clear, reliable details is key, and we're here to guide you through what makes this hotel a standout choice.

Location and Transport Accessibility of Le Embassy Hotel Georgetown

Le Embassy Hotel Georgetown is nestled in the historic Georgetown area, a UNESCO World Heritage Site, at {localAddressString}. This prime location places you right in the midst of a captivating urban landscape, brimming with colonial architecture, bustling street art, and a rich cultural tapestry. It's approximately a 30-minute drive from Penang International Airport (PEN), offering a convenient gateway to the island. The hotel is situated within a vibrant neighbourhood, close to an array of local cafes, hawker stalls, and artisanal shops, making it incredibly easy to immerse yourself in the local atmosphere on foot. For those looking to explore further, public transport options are readily available, connecting you to other parts of the island. The walkability of Georgetown itself is a major draw, allowing you to discover hidden gems around every corner.

Guest Facilities and Services at Le Embassy Hotel Georgetown

Guest facilities at Le Embassy Hotel Georgetown are designed to ensure a comfortable and hassle-free stay. Understanding the preferences of travellers, the hotel provides essential amenities that cater to your needs. You can expect reliable free Wi-Fi throughout the property, perfect for staying connected or planning your next day's exploration. A helpful 24-hour front desk is staffed by friendly personnel ready to assist with any queries or requests you may have, ensuring peace of mind at any hour. For those who enjoy starting their day with a good meal, the hotel offers breakfast options, and the surrounding area is renowned for its excellent coffee culture, with numerous cafes serving up delicious brews and local breakfast delights. Secure luggage storage is also available, allowing you to make the most of your time even after check-out.

Room Information and Stay Experience at Le Embassy Hotel Georgetown

Le Embassy Hotel Georgetown offers a range of rooms designed to provide a restful sanctuary after a day of exploring. The Room types of Le Embassy Hotel Georgetown are varied to suit different traveller needs, all focusing on delivering a clean and comfortable environment. You can anticipate well-maintained rooms featuring comfortable bedding, ensuring a good night's sleep. Modern climate control systems are in place to keep you cool and comfortable regardless of the external weather. The bathrooms are kept to a high standard of cleanliness, providing a refreshing space to start and end your day. While specific room names and exact dimensions are best confirmed directly, the emphasis is always on providing a pleasant and functional space for your stay.

Recommended Nearby Dining and Cafes around Le Embassy Hotel Georgetown

Georgetown is a food lover's paradise, and Le Embassy Hotel Georgetown puts you at the epicentre of this culinary scene. The streets surrounding the hotel are alive with the aroma of local delicacies. You'll find an abundance of hawker centres offering authentic Malaysian dishes, from flavourful char kway teow to rich laksa. For those who appreciate a good coffee, the area boasts a thriving cafe culture, with many establishments serving expertly brewed coffee and tempting pastries. Many cafes also offer hearty breakfast options, including local favourites and international-inspired dishes, perfect for a leisurely start to your day. Exploring the neighbourhood on foot will undoubtedly lead you to discover your own favourite local eateries and coffee spots.

Popular Attractions and Activities near Le Embassy Hotel Georgetown

Staying at Le Embassy Hotel Georgetown places you within easy reach of some of Penang's most iconic sights and experiences. The historic core of Georgetown itself is a major attraction, with its well-preserved colonial buildings, vibrant street art murals that have become world-famous, and charming clan houses. Just a short distance away, you can explore the Khoo Kongsi, a magnificent Chinese clan house showcasing intricate carvings and architecture. The Pinang Peranakan Mansion offers a fascinating glimpse into the opulent lifestyle of the Baba-Nyonya community. For a panoramic view of the city and beyond, a visit to Penang Hill is highly recommended, accessible via a scenic funicular railway. The vibrant Gurney Drive, a popular waterfront promenade, is also a great spot for evening strolls and sampling local food. Lastly, the serene Kek Lok Si Temple, one of the largest Buddhist temples in Southeast Asia, provides a spiritual and visually stunning experience. If you are looking for other activities around Le Embassy Hotel Georgetown, check out the best deals on Traveloka: Recommended activities in {parentCity}!

How to Get to Le Embassy Hotel Georgetown from the Airport

Navigating your journey from Penang International Airport (PEN) to Le Embassy Hotel Georgetown is straightforward, with several convenient options available. Understanding the "Airport transfer service of Le Embassy Hotel Georgetown" and "How to get to Le Embassy Hotel Georgetown" is key to a smooth arrival.

  • Airport Link Train: While Penang does not have a direct airport link train to the city centre, you can take a bus or taxi from the airport to a major transport hub and then connect to local bus services heading towards Georgetown.
  • Airport Shuttle Bus: Regular shuttle bus services operate from Penang International Airport to various points in Georgetown. This is often a cost-effective option.
  • Public Metered Taxis: Metered taxis are readily available at the airport's designated taxi stands. Ensure the meter is used for a fair fare.
  • Rideshare Services: You can also opt for a rideshare service, which can be booked via a mobile app. These services offer a convenient door-to-door transfer.

For a seamless travel experience, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Le Embassy Hotel Georgetown

Le Embassy Hotel Georgetown stands out as an excellent choice for Australian travellers looking for a well-located, comfortable, and welcoming hotel in Penang. Its prime position in the heart of historic Georgetown means you're never far from incredible food, rich culture, and fascinating sights. The hotel's commitment to providing essential guest facilities, including reliable Wi-Fi and a helpful 24-hour front desk, ensures a stress-free experience. The comfortable rooms, with their focus on cleanliness and climate control, offer a perfect retreat after a day of exploration.

  • Prime location in the UNESCO World Heritage Site of Georgetown.
  • Easy access to local dining, cafes, and cultural attractions.
  • Comfortable and clean room environments.
  • Friendly and helpful hotel staff.

Ready to experience the magic of Penang? Check room availability at Le Embassy Hotel Georgetown and secure your ideal dates.

To make your travel plans even easier, you can Book budget hotels in Penang and Easily book domestic and international flights at low prices through Traveloka. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking! Rates at Le Embassy Hotel Georgetown start from {price} per night.

All facilities in Le Embassy Hotel Georgetown

Common Space Le Embassy Hotel Georgetown
Common Space
Lobby Le Embassy Hotel Georgetown
Lobby
Exterior Le Embassy Hotel Georgetown
Exterior
Bedroom Le Embassy Hotel Georgetown
Bedroom
In-room Bathroom Le Embassy Hotel Georgetown
In-room Bathroom

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Concierge
  • Front desk
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Laundry
  • Supermarket

General

  • AC
  • Family room
  • Heater

Food and Drinks

  • A la carte breakfast

Transportation

  • Limited parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Le Embassy Hotel Georgetown

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

General Check-in Instructions

Hotel Check-In time : 3.00 pm - 10.00 pm. Front Office Schedule: 8.00 am - 10.00 pm. Please do not hesitate to contact us +04-227 6363 or WhatsApp us at +6019 222 9026 if you have any question or concern regarding check-in time.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Le Embassy Hotel Georgetown
32
Number of floors in Le Embassy Hotel Georgetown
2
Another facilities in Le Embassy Hotel Georgetown
Cable TV, Desk, Hairdryer, In-room safe, Refrigerator

Frequently asked questions about Le Embassy Hotel Georgetown

What are available facilities at Le Embassy Hotel Georgetown?
There are top facilites at Le Embassy Hotel Georgetown such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Le Embassy Hotel Georgetown?
The standard check-in time at Le Embassy Hotel Georgetown is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Le Embassy Hotel Georgetown provide breakfast?
Yes, Le Embassy Hotel Georgetown provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Le Embassy Hotel Georgetown?
Le Embassy Hotel Georgetown has a 3.0-star rating.
How many floors does Le Embassy Hotel Georgetown have?
Le Embassy Hotel Georgetown has 2.
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Le Embassy Hotel Georgetown reviews and ratings

8.5
Very Good
From 236 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

9.0

Service and Facilites

8.5

People often mention about Le Embassy Hotel Georgetown
All
Bathroom (30)
Bedroom (28)
Staff Friendliness (27)
Ambiance (26)
Distance to City Center (25)
Surroundings (24)
Accessibility (24)
Room Space (24)
Hotel Area (21)
Wifi (15)
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Traveller Reviews Le Embassy Hotel Georgetown

Number of reviews per page
20
40
Customer reviews
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The elevator was broken, so I had to take the stairs. Luckily, my suitcase wasn't heavy.
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Check-in was easy, the staff was friendly, and the hotel was clean and comfortable. There's a restaurant next door, and there are plenty of other eateries around the hotel. It's close to Komtar. I'll be back again sometime.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Good hotel, good location, close to Chawrasta Market, close to UNESCO heritage site, surrounded by food stalls.
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P***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 14 week(s) ago
From the first day of check-in, I arrived half an hour early and the staff let me check in right away. However, they seemed to overcharge me for tax, stating it was 12 ringgit per night. I stayed for 3 days and 2 nights, so it should have been 24 ringgit per night, but the staff insisted on 36 ringgit. No matter how I explained it, they wanted 36 ringgit, so I paid to avoid further problems. Once I got to the room, I could understand the mold on the ceiling and walls, but the refrigerator was incredibly dirty, with dried yellow stains on the tray inside, like it had never been cleaned. I almost vomited. The bedsheets also had unknown stains. Even with the air conditioner set to the lowest temperature of 17 degrees, it wasn't cool at all. When I went to take a shower (at 3 pm), the water was extremely hot, even though I wasn't using the warm water function. It felt like I was being scalded, and I couldn't continue showering. It was probably because the water tank was exposed to the sun on the rooftop. When I tried to turn on the sink tap to brush my teeth, the drain was clogged. I called staff to come and check it. They tried to turn the tap on and off to push the blockage down, but they should have just opened it and removed the blockage. In short, it seemed to be fixed, but after the staff left, it clogged again, even though I was only using plain water. I didn't throw anything away, so I reluctantly slept there for one night (even though the air conditioning wasn't working). I woke up early, went sightseeing, and returned in the afternoon. When I opened the room, it hadn't been cleaned. The bedsheets, towels, and bath mats were still there; they hadn't been changed. For the three days and two nights I stayed, they used the same things from the first day. The room wasn't soundproof either; I could hear doors slamming constantly, and I could hear everything anyone said in the hallway. In the middle of the night, the sound of cars passing in front of the hotel was so loud it penetrated the windows. I probably won't stay there again because the only good thing about this hotel is the fast Wi-Fi.
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K***l
icon-origin-TRAVELOKA
5.4
/10
Reviewed 14 week(s) ago
Let's start with the good thing: the location is quite central and pretty close to the main attractions. The reception staff are friendly and helpful. On the other side, the room is not really soundproof; you can clearly hear people talking from other rooms, and the cleanliness is the worst part of this hotel. When we checked in, we found some leftover beer from previous guests that the hotel didn't even bother to clean up. Our room was quite dusty, and they didn't clean our room unless we asked them. Even when we asked them to clean, they didn't change our bedsheets/pillowcases. They didn't even bother to tidy up the bed. There was still some trash on the floor, so I doubt they vacuumed it properly. We found mold in the bathroom too. I don't want to sound ungrateful, but really, the cleanliness is something this hotel needs to step up! And the cleaning team/employees need to work properly. I'm sure the hotel used to be great in the old days, but for now, I couldn't recommend this hotel, unfortunately.
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A***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 14 week(s) ago
The location is great, but many of the rooms are broken. The faucets leak, the water is low, and the staff is dirty. The staff is also unfriendly. We stayed there for three nights, and not a single staff member smiled back.
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1 people find it helpful
C***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 14 week(s) ago
The electric kettle and mirror were dusty. The bathroom was dirty, and the drain was very slow. The sink drain was very slow. For this size of hotel, it was worse than other apartments or small hotels. There were no amenities provided, nor were there coffee, tea, and sugar refills. It was like staying in a guesthouse. The home-made elevator was very slow. The room was not soundproof and very noisy.
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William T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good location, good room, good vibe.
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
Each floor has a water dispenser, you can refill your drinking water, so you don't need to buy it outside.
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I***N
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
The hotel is nice, very strategic location and you could easily find good food and stores nearby. One of the recommended hotels while visiting Penang! The elevator was unique 😄 but still okay.
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N***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The room wasn't cleaned, and the shower was broken.
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Alvin K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
A heritage boutique hotel with a high level of hospitality, I stayed in an ambassador queen room, the room was quite spacious, the bed was comfortable, the bathroom was quite large, the hot water was safe, the water pressure could still be increased. There was a small refrigerator in the room that worked well, not just any old one, and in the hallway on each floor there was also a water dispenser & ironing board, and if we brought luggage, there was a cute little elevator, although it moved slowly, so I only used this elevator when carrying luggage. I stayed 4 nights, on the 4th night the electricity in our room went out, they immediately helped us quickly. What I also liked about this hotel (perhaps what I liked most) was its location which was very close to the bus stop to the main areas of Georgetown, and only a 5-10 minute walk to Chowrasta Market.
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1 people find it helpful
Kanyanun K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Good price. The front desk staff are Indian but easy to communicate with. The room is okay.
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j***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.8
/10
Reviewed 20 week(s) ago
Won't even stay here even if it's free. Dusty everywhere in the room and hotel area. Smelly bathroom, stains everywhere, never brushed the floor, clogged sink. All staff are friendly and helpful, probably the management doesn't train how to properly clean the room and hotel area. Horror.
2 people find it helpful
m***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Great hotel in the city center
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M***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 21 week(s) ago
Cozy and classy industrial style decor. Parking limited but getting a meal near the hotel was easy and walkable. The towel and bed linen had hair on it even before use.
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R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
friendly staff, nice location
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eko f.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
Best hotel in Georgetown, reasonable price, close to everywhere, free bus stop is also close.
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1 people find it helpful
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The location is great. Very strategic, easy to go anywhere
2 people find it helpful
A***e
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
I have told the staff that we would go out that day, so please clean up our room. Until we got back at night, I was so surprised that our room was still untidy. I didn't complain because we were so tired that day. For the staff, please listen carefully to your guests. Thanks.
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40

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Exterior 4 Le Embassy Hotel Georgetown

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.5
Very Good
From 236 reviews
Provided by travellers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.4

Location

9.0

Service and Facilites

8.5

People often mention about Le Embassy Hotel Georgetown
All
Bathroom (30)
Bedroom (28)
Staff Friendliness (27)
Ambiance (26)
Distance to City Center (25)
Surroundings (24)
Accessibility (24)
Room Space (24)
Hotel Area (21)
Wifi (15)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Le Embassy Hotel Georgetown

Number of reviews per page
20
40
Customer reviews
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 6 week(s) ago
The elevator was broken, so I had to take the stairs. Luckily, my suitcase wasn't heavy.
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N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Check-in was easy, the staff was friendly, and the hotel was clean and comfortable. There's a restaurant next door, and there are plenty of other eateries around the hotel. It's close to Komtar. I'll be back again sometime.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Good hotel, good location, close to Chawrasta Market, close to UNESCO heritage site, surrounded by food stalls.
Find this review helpful?
P***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 14 week(s) ago
From the first day of check-in, I arrived half an hour early and the staff let me check in right away. However, they seemed to overcharge me for tax, stating it was 12 ringgit per night. I stayed for 3 days and 2 nights, so it should have been 24 ringgit per night, but the staff insisted on 36 ringgit. No matter how I explained it, they wanted 36 ringgit, so I paid to avoid further problems. Once I got to the room, I could understand the mold on the ceiling and walls, but the refrigerator was incredibly dirty, with dried yellow stains on the tray inside, like it had never been cleaned. I almost vomited. The bedsheets also had unknown stains. Even with the air conditioner set to the lowest temperature of 17 degrees, it wasn't cool at all. When I went to take a shower (at 3 pm), the water was extremely hot, even though I wasn't using the warm water function. It felt like I was being scalded, and I couldn't continue showering. It was probably because the water tank was exposed to the sun on the rooftop. When I tried to turn on the sink tap to brush my teeth, the drain was clogged. I called staff to come and check it. They tried to turn the tap on and off to push the blockage down, but they should have just opened it and removed the blockage. In short, it seemed to be fixed, but after the staff left, it clogged again, even though I was only using plain water. I didn't throw anything away, so I reluctantly slept there for one night (even though the air conditioning wasn't working). I woke up early, went sightseeing, and returned in the afternoon. When I opened the room, it hadn't been cleaned. The bedsheets, towels, and bath mats were still there; they hadn't been changed. For the three days and two nights I stayed, they used the same things from the first day. The room wasn't soundproof either; I could hear doors slamming constantly, and I could hear everything anyone said in the hallway. In the middle of the night, the sound of cars passing in front of the hotel was so loud it penetrated the windows. I probably won't stay there again because the only good thing about this hotel is the fast Wi-Fi.
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K***l
icon-origin-TRAVELOKA
5.4
/10
Reviewed 14 week(s) ago
Let's start with the good thing: the location is quite central and pretty close to the main attractions. The reception staff are friendly and helpful. On the other side, the room is not really soundproof; you can clearly hear people talking from other rooms, and the cleanliness is the worst part of this hotel. When we checked in, we found some leftover beer from previous guests that the hotel didn't even bother to clean up. Our room was quite dusty, and they didn't clean our room unless we asked them. Even when we asked them to clean, they didn't change our bedsheets/pillowcases. They didn't even bother to tidy up the bed. There was still some trash on the floor, so I doubt they vacuumed it properly. We found mold in the bathroom too. I don't want to sound ungrateful, but really, the cleanliness is something this hotel needs to step up! And the cleaning team/employees need to work properly. I'm sure the hotel used to be great in the old days, but for now, I couldn't recommend this hotel, unfortunately.
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A***i
icon-origin-TRAVELOKA
6.5
/10
Reviewed 14 week(s) ago
The location is great, but many of the rooms are broken. The faucets leak, the water is low, and the staff is dirty. The staff is also unfriendly. We stayed there for three nights, and not a single staff member smiled back.
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1 people find it helpful
C***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.6
/10
Reviewed 14 week(s) ago
The electric kettle and mirror were dusty. The bathroom was dirty, and the drain was very slow. The sink drain was very slow. For this size of hotel, it was worse than other apartments or small hotels. There were no amenities provided, nor were there coffee, tea, and sugar refills. It was like staying in a guesthouse. The home-made elevator was very slow. The room was not soundproof and very noisy.
Read More
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William T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Good location, good room, good vibe.
Find this review helpful?
J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
Each floor has a water dispenser, you can refill your drinking water, so you don't need to buy it outside.
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I***N
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 15 week(s) ago
The hotel is nice, very strategic location and you could easily find good food and stores nearby. One of the recommended hotels while visiting Penang! The elevator was unique 😄 but still okay.
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N***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The room wasn't cleaned, and the shower was broken.
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Alvin K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 18 week(s) ago
A heritage boutique hotel with a high level of hospitality, I stayed in an ambassador queen room, the room was quite spacious, the bed was comfortable, the bathroom was quite large, the hot water was safe, the water pressure could still be increased. There was a small refrigerator in the room that worked well, not just any old one, and in the hallway on each floor there was also a water dispenser & ironing board, and if we brought luggage, there was a cute little elevator, although it moved slowly, so I only used this elevator when carrying luggage. I stayed 4 nights, on the 4th night the electricity in our room went out, they immediately helped us quickly. What I also liked about this hotel (perhaps what I liked most) was its location which was very close to the bus stop to the main areas of Georgetown, and only a 5-10 minute walk to Chowrasta Market.
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1 people find it helpful
Kanyanun K.
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10.0
/10
Reviewed 20 week(s) ago
Good price. The front desk staff are Indian but easy to communicate with. The room is okay.
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j***n
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Leisure
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5.8
/10
Reviewed 20 week(s) ago
Won't even stay here even if it's free. Dusty everywhere in the room and hotel area. Smelly bathroom, stains everywhere, never brushed the floor, clogged sink. All staff are friendly and helpful, probably the management doesn't train how to properly clean the room and hotel area. Horror.
2 people find it helpful
m***a
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8.5
/10
Reviewed 21 week(s) ago
Great hotel in the city center
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M***l
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Staycation
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8.1
/10
Reviewed 21 week(s) ago
Cozy and classy industrial style decor. Parking limited but getting a meal near the hotel was easy and walkable. The towel and bed linen had hair on it even before use.
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R***n
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Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 21 week(s) ago
friendly staff, nice location
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eko f.
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Leisure
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9.4
/10
Reviewed 21 week(s) ago
Best hotel in Georgetown, reasonable price, close to everywhere, free bus stop is also close.
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V***a
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The location is great. Very strategic, easy to go anywhere
2 people find it helpful
A***e
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
I have told the staff that we would go out that day, so please clean up our room. Until we got back at night, I was so surprised that our room was still untidy. I didn't complain because we were so tired that day. For the staff, please listen carefully to your guests. Thanks.
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