The Pacific Sutera

Hotels
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8.4
/10
Very Good
1,155 reviews

What Guests Say About Their Stay

MOHMMAD A. B. S.

10.0
/ 10
The best 5-star hotel in Kota Kinabalu. Promises comfort and sweet memories to those who stay at this hotel. The friendliness of the staff attracts warmth in the heart that is difficult to forget. The stunning sunset view in the surroundings of this hotel is also mesmerizing. I will definitely remember these beautiful memories with him forever.
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Ahmad M. B. A.

9.4
/ 10
It is very nice stay at the exclusive place...with a nice sea view. It will make you feel peaceful and enjoyable.

Esti R. a.

9.7
/ 10
The best hotel experience, breeze bar is absolutely amazing. If you plan a romantic trip, this hotel is very recommended

Nicolas

10.0
/ 10
Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort

jason

10.0
/ 10
Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
In the Area
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No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
The Pacific Sutera is a hotel is located at Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Pacific Sutera

No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
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Lobby The Pacific Sutera
Exterior 2 The Pacific Sutera

Discover More About The Pacific Sutera

The Pacific Sutera: Your Gateway to Sabah's Wonders

Planning your next adventure to Sabah, Malaysia? For Australian travellers seeking a blend of comfort, convenience, and access to incredible experiences, The Pacific Sutera stands out as an exceptional choice. This introduction aims to provide you with all the essential information you need to make your stay at The Pacific Sutera a memorable one, focusing on what matters most to you – from a great cuppa and a comfortable room to easy access to the sights and sounds of Kota Kinabalu.

Location and Transport Accessibility of The Pacific Sutera

Nestled within the vibrant Sutera Harbour Resort in Kota Kinabalu, The Pacific Sutera offers a prime location that balances serene resort living with easy access to the city's pulse. Situated at `No. 1 Sutera Harbour Boulavard, Pusat Bandar Kota Kinabalu, Kota Kinabalu, Sabah, Malaysia, 88100`, the hotel is conveniently located just a short drive from the Kota Kinabalu International Airport, making your arrival and departure a breeze. The surrounding area is known for its lush greenery and the picturesque waterfront, offering a tranquil escape while still being close to the bustling city centre. For those who enjoy exploring on foot, the resort itself provides ample space for leisurely strolls, and the nearby marina offers a glimpse into the maritime life of Sabah.

Guest Facilities and Services at The Pacific Sutera

Guest facilities at The Pacific Sutera are designed to cater to the needs of discerning travellers, ensuring a comfortable and hassle-free stay. You'll find a range of amenities that align with Australian preferences for quality and convenience. Expect to enjoy reliable free Wi-Fi throughout the property, perfect for staying connected. The 24-hour front desk is staffed by friendly and helpful personnel ready to assist with any queries or requests you may have, ensuring you always have support at hand. For those who like to maintain their fitness routine while travelling, a well-equipped fitness centre is available. While specific details on breakfast pricing and operating hours can vary, the hotel is known for its commitment to providing a pleasant dining experience, often featuring a variety of local and international options that can satisfy a range of tastes, including those who appreciate a good start to their day with quality coffee and a hearty breakfast. Secure luggage storage is also available, giving you peace of mind as you explore.

Room Information and Stay Experience at The Pacific Sutera

The room types of The Pacific Sutera are thoughtfully appointed to provide a sanctuary of comfort and relaxation after a day of exploring. While specific room names and exact dimensions are best confirmed directly, you can anticipate a selection of well-maintained rooms designed with your comfort in mind. Expect to find a variety of bed configurations to suit your needs, all promising a restful night's sleep. Cleanliness is paramount, and the hotel prides itself on maintaining high standards. Modern climate control systems ensure your room is always at the perfect temperature, a crucial element for a comfortable stay, especially in a tropical climate. The bathrooms are designed to be clean, functional, and refreshing, providing a pleasant space to freshen up.

Recommended Nearby Dining and Cafes around The Pacific Sutera

Sabah's culinary scene is a delightful fusion of local flavours and international influences, and The Pacific Sutera places you in a prime position to explore it. Within the Sutera Harbour Resort itself, you'll find a selection of dining venues offering diverse cuisines. For those who appreciate a good brunch or a quality coffee, the resort and its immediate surroundings offer options that cater to these preferences. Imagine starting your day with a freshly brewed coffee and a delicious breakfast, perhaps a local delicacy or a familiar favourite. The proximity to the waterfront also means you can enjoy meals with scenic views. Exploring further afield, Kota Kinabalu boasts a vibrant food landscape, from bustling hawker centres offering authentic Malaysian dishes to charming cafes serving artisanal coffee and light bites.

Popular Attractions and Activities near The Pacific Sutera

The Pacific Sutera serves as an excellent base for discovering the many wonders of Kota Kinabalu and its surrounding areas. Here are some popular attractions and activities you won't want to miss: * **Tunku Abdul Rahman Marine Park:** A short boat ride away, this cluster of islands offers pristine beaches, crystal-clear waters for snorkelling and diving, and lush jungle trails. * **Mount Kinabalu National Park:** While a day trip, the majestic Mount Kinabalu is a UNESCO World Heritage Site and a must-see for its incredible biodiversity and stunning mountain vistas. * **Signal Hill Observatory Platform:** Offering panoramic views of Kota Kinabalu city, the islands, and the South China Sea, this is a perfect spot for photography, especially at sunset. * **Filipino Market (Handicraft Market):** Immerse yourself in local culture, browse for souvenirs, handicrafts, pearls, and sample delicious local street food. * **Sabah State Museum:** Delve into the rich history, culture, and natural heritage of Sabah, with exhibits ranging from indigenous traditions to natural history. If you are looking for other activities around The Pacific Sutera, check out the best deals on Traveloka: Recommended activities in Kota Kinabalu!

How to Get to The Pacific Sutera from the Airport

Navigating your way from Kota Kinabalu International Airport (BKI) to The Pacific Sutera is straightforward, with several convenient options available. Understanding how to get to The Pacific Sutera ensures a smooth start to your holiday. * **Airport Link Trains:** While there isn't a direct train link to the resort, the airport is well-connected to the city centre, from where you can easily arrange further transport. * **Airport Shuttle Buses:** Look for official airport shuttle services that operate between the airport and major hotels or transport hubs in the city. * **Public Metered Taxis:** Readily available at the airport, these offer a direct and reliable way to reach your destination. Ensure the meter is used for fare calculation. * **Rideshare Services:** You can book a rideshare service through your smartphone for a convenient and often cost-effective journey to The Pacific Sutera. For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose The Pacific Sutera

For Australian travellers seeking a comfortable, well-located, and amenity-rich hotel in Sabah, The Pacific Sutera presents a compelling choice. Its prime location within Sutera Harbour Resort, coupled with excellent guest facilities and a commitment to guest comfort, makes it an ideal base for exploring Kota Kinabalu and beyond. * **Prime Location:** Easy access to the airport, city attractions, and the beautiful waterfront. * **Comfortable Stays:** Well-appointed rooms with modern amenities and climate control. * **Convenient Services:** Friendly 24-hour front desk, reliable Wi-Fi, and fitness facilities. * **Gateway to Adventure:** Proximity to marine parks, cultural sites, and natural wonders. Ready to experience the best of Sabah? Check room availability at The Pacific Sutera and secure your perfect getaway. Book The Pacific Sutera today and embark on an unforgettable journey. Book budget hotels in Sabah and Easily book domestic and international flights at low prices with Traveloka.

All facilities in The Pacific Sutera

Bar, Cafe and Lounge The Pacific Sutera
Bar, Cafe and Lounge
Swimming Pool The Pacific Sutera
Swimming Pool
Entertainment Facility The Pacific Sutera
Entertainment Facility
Lobby The Pacific Sutera
Lobby
Exterior The Pacific Sutera
Exterior

Hotel Services

  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Private beach
  • Spa

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Sports and Recreations

  • Badminton
  • Golf course
  • Outdoor tennis court
  • Tennis

General

  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar

Transportation

  • Secure parking
  • Shopping center shuttle

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Accommodation Policy & General Information in The Pacific Sutera

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have ‘High Risk’ status.
Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.
Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.
Premise owners reserve the right to check guest’s risk status on MySejahtera app before allowing entry.
Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.
Promotional rates for Business Traveller is valid for Malaysian Residents only. International guests who book for these promotional rates will have additional surcharge to be paid upon check in.
Sutera Harbour Resort still remains with our commitment to keeping you safe while you are with us and at the same time promises to provide the superlative service that you deserve. · All travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival. · Travellers can download and activate the MySejahtera application before or upon arrival in Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering the premises. · Travellers who test positive for COVID-19 must undergo isolation through a Surveillance and Observation Order (HSO) for seven (7) days. Individuals can be released from isolation at the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative. Discharge on the 7th day does not require any COVID-19 detection test. · Wearing face mask is required for indoor setting such as shopping mall and public transport including e-hailing. Wearing face mask outdoor (outside of building and in an open area) is optional but encouraged especially at crowded places. To ease plan your journey to your dream holiday, we encourage you to visit here.
The Guest including Minors (below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused. The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at The Pacific Sutera
500
Number of floors in The Pacific Sutera
12
Another facilities in The Pacific Sutera
Concierge, Money changer, Express check-in, Express check-out, 24-hour Receptionist

Frequently asked questions about The Pacific Sutera

What are available facilities at The Pacific Sutera?
There are top facilites at The Pacific Sutera such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Pacific Sutera?
The standard check-in time at The Pacific Sutera is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of The Pacific Sutera?
The Pacific Sutera has a 5.0-star rating.
How many floors does The Pacific Sutera have?
The Pacific Sutera has 12.
How many rooms are available at The Pacific Sutera?
The Pacific Sutera has 500.
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The Pacific Sutera reviews and ratings

Overall Ratings & Reviews The Pacific Sutera

Traveloka (156)
Other sources (999)
8.4
Very Good
From 999 reviews
Cleanliness

8.4

Room Comfort

8.4

Location

8.8

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Pacific Sutera

Number of reviews per page
20
40
Top reviews
Trein
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

A lovely hotel by the waterfront with an amazing view of yachts and the islands. All meals are in the buffet restaurant that provides a huge choice of local dishes and some international food. There is a tiny bar by the waterfront that serves simple food in the evenings. Excellent service staff and ambience. The hotel is just 15 minutes from the airport and 10 minutes to shopping malls, served by the hotel's free shuttle bus. Grab to the city is easy to get and inexpensive. Very convenient location. A hassle-free stay at this lovely hotel.
Read More
Kok Weng
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is old but reasonable maintained. However the bath area is in urgent need for refurbishment/renovation - hand bidet holder is loose, WC takes ages to refill after a flush. For a claimed 5-star hotel: one will be hard-pressed to find toilet tissue that is any thinner, only 1 tissue box, the mattress is old and sunken giving poor back support, TV only 40-inch. One plus point is that their electrical switch controls have been wired well, unlike some hotels where it is totally confusing.
Read More
Andrea
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The shower in our room looked like it had not been cleaned for a year!
Antonette
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We love the place Very nice lication
Nicolas
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
Read More
SACHIKO
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

エグゼクティブルームを利用したが、クラブラウンジが営業してなく、利用できなかった。トイレ水洗が不具合で水が流れっぱなしになる。バスタブ栓が漏れる。TVのリモコンが2つとも壊れており、交換して貰えず。 価格
Susan
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Very friendly staff Cleaning room every day with fresh towels
FU
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.
Troy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Great family friendly hotel
Juariyah
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Smooth check in process and beautiful place.
Wan Masjaina
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Colby
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Fantastic dinner and breakfast, beautiful property, super clean
Wan Masjaina
icon-Leisure
Leisure
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
David
icon-Leisure
Leisure
2.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

No proper restaurants. Bad customer service
David
icon-Leisure
Leisure
2.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Bad customer service. No proper restaurants.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Read More
Jeevaraj
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Excellent staff assistance
Satoshi
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Thank you for showing your hospitality/
hau woon
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Unprofessional reception service.
byunghyun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Number of reviews per page
20
40

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Bedroom 4 The Pacific Sutera

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Pacific Sutera

Traveloka (156)
Other sources (999)
8.4
Very Good
From 999 reviews
Cleanliness

8.4

Room Comfort

8.4

Location

8.8

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Pacific Sutera

Number of reviews per page
20
40
Top reviews
Trein
icon-Business
Business
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

A lovely hotel by the waterfront with an amazing view of yachts and the islands. All meals are in the buffet restaurant that provides a huge choice of local dishes and some international food. There is a tiny bar by the waterfront that serves simple food in the evenings. Excellent service staff and ambience. The hotel is just 15 minutes from the airport and 10 minutes to shopping malls, served by the hotel's free shuttle bus. Grab to the city is easy to get and inexpensive. Very convenient location. A hassle-free stay at this lovely hotel.
Read More
Kok Weng
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is old but reasonable maintained. However the bath area is in urgent need for refurbishment/renovation - hand bidet holder is loose, WC takes ages to refill after a flush. For a claimed 5-star hotel: one will be hard-pressed to find toilet tissue that is any thinner, only 1 tissue box, the mattress is old and sunken giving poor back support, TV only 40-inch. One plus point is that their electrical switch controls have been wired well, unlike some hotels where it is totally confusing.
Read More
Andrea
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The shower in our room looked like it had not been cleaned for a year!
Antonette
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We love the place Very nice lication
Nicolas
icon-with Partner
with Partner
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Front Desk Staff is the best thing about this hotel, front desk changed our room within an hour upon our complaint about noise and smell etc… We tried the Golf course and Tennis which was quite expensive and the equiptment rental is in a bad state. The resort should definately invest in getting new clubs and racquets. The qym is pretty dated aswell. Also the ladies at the Golf-House were rude to my girlfriend. But besides that, quite cool resort
Read More
SACHIKO
icon-with Partner
with Partner
2.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

エグゼクティブルームを利用したが、クラブラウンジが営業してなく、利用できなかった。トイレ水洗が不具合で水が流れっぱなしになる。バスタブ栓が漏れる。TVのリモコンが2つとも壊れており、交換して貰えず。 価格
Susan
8.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Very friendly staff Cleaning room every day with fresh towels
FU
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

the lobby is very old. WiFi wasn’t usable in the evening and the service line can’t get through for 1hr time. I have to head down to reception to get support. Room was ok.
Troy
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Great family friendly hotel
Juariyah
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Smooth check in process and beautiful place.
Wan Masjaina
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Nice view. Facing the ocean. The service is inconsistent, you will get a very good service one day and a very bad one the next day from hotel and on site restaurant employees.
Colby
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Fantastic dinner and breakfast, beautiful property, super clean
Wan Masjaina
icon-Leisure
Leisure
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

I think it is inconsistent with quality service. For example, one staff at the counter worked hard to accommodate my request to extend my stay three times. During these times, someone knocked on my door and informed me that I was supposed to check out even though the process to extend my stay had already been completed.
David
icon-Leisure
Leisure
2.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

No proper restaurants. Bad customer service
David
icon-Leisure
Leisure
2.0
/10
Reviewed 66 week(s) ago

Expedia Group verified review

Bad customer service. No proper restaurants.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 89 week(s) ago

Hotels.com verified review

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
Read More
Jeevaraj
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Excellent staff assistance
Satoshi
10.0
/10
Reviewed 96 week(s) ago

Expedia Group verified review

Thank you for showing your hospitality/
hau woon
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

Unprofessional reception service.
byunghyun
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 105 week(s) ago

Hotels.com verified review

전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
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