The Pacific Sutera

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed.
Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Kindly be informed that room reservations at The Pacific Sutera Hotel will be upgraded to The Magellan Sutera Resort. Please send us a copy of your Digital vaccination certificate as only fully vaccinated guests are allowed to check in. For Pfizer completed with two dose vaccines. For Astra Zeneca, and Sinovac completed with two dose vaccines and booster. Kindly proceed directly to The Magellan Sutera Resort Lobby/Reception Counter for check in upon arrival. Enquiries can be channeled via our direct line or email. Tel: +60 88 318 888 / +60 88 318 900 WhatsApp hotline: 017808 1600/ 017 813 0722 Email: reservations@suteraharbour.com.my

Note: Bookings for any room type will be upgraded to The Magellan Sutera Resort from now until further notice.

Fully vaccinated travellers aged 13 and above as well as those who have contracted Covid-19 in the past 60 days can enter the country without taking Covid-19 tests before and after arrival.

Travellers aged 12 and below do not have to undergo Covid-19 tests upon arrival regardless of their vaccination status.

Travelers who are not fully vaccinated or unvaccinated must undergo an RT-PCR test 2 days before departure and a supervised RTK-Ag test within 24 hours of arrival and must undergo quarantine for 5 days.

Covid-19 insurance is no longer required for all tourists entering Malaysia.

Entry to all premises will be allowed regardless of vaccination status.

MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have ‘High Risk’ status.

Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.

Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.

Physical distancing is encouraged but no longer mandatory.

Premise owners reserve the right to check guest’s risk status on MySejahtera app before allowing entry.

Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.