The Pacific Sutera

Hotels
8.2
/10
Very Good
1,144 reviews

What Guests Say About Their Stay

Distance To City Center (4)
Family Friendly (4)
Ambiance (4)
Room Space (4)
Ahmad M. B. A.
9.4
/ 10
It is very nice stay at the exclusive place...with a nice sea view. It will make you feel peaceful and enjoyable.
In the Area
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No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
The Pacific Sutera is a hotel in a good neighborhood, which is located at Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Pacific Sutera

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No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
Lobby The Pacific Sutera
Exterior 2 The Pacific Sutera

Discover More About The Pacific Sutera

Overview of The Pacific Sutera

Discover the Unique Charm of The Pacific Sutera

The Pacific Sutera offers more than just a place to stay; it provides a memorable experience with its relaxing atmosphere, modern comforts, and strategic location. It's the perfect base for exploring the city and creating lasting memories.

Prime Location

Located in a dynamic area, The Pacific Sutera provides easy access to major attractions and landmarks. Excellent public transportation links nearby ensure convenient exploration of the city.

Ideal for...

Whether you're traveling alone, with a partner, or in a group, The Pacific Sutera accommodates all types of travelers with its blend of social and private spaces.

Style and Atmosphere

The hotel features a contemporary design with a laid-back vibe, creating a welcoming environment where guests can relax and connect.

The Pacific Sutera

, with booking prices starting from - per room, per night, provides a comfortable and convenient stay for your trip.

What to Expect When Staying at The Pacific Sutera

Featuring 500 rooms in total, The Pacific Sutera offers well-equipped spaces and thoughtful amenities to ensure a smooth guest experience.

The accommodation provides a range of facilities and amenities for guests, including Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi.

Room Types at The Pacific Sutera

The Pacific Sutera offers a variety of room options, from cozy single rooms to spacious family suites, designed to suit different needs and budgets. Expect comfortable beds, fresh linens, and essential amenities.

All of these The Pacific Sutera facilities are included within -, which covers tax and other fees, ensuring a safe and comfortable experience throughout your stay.

Social Vibe

The Pacific Sutera generally offers a vibrant yet relaxed social atmosphere, making it easy to meet new people without feeling overwhelmed.

Types of Guests

Expect to encounter a diverse mix of international travelers, from backpackers to those on extended stays, as well as small groups of friends.

Activities and Events

Keep an eye out for weekly activities, city tours, or special events organized by The Pacific Sutera. These provide excellent opportunities to explore the city and connect with fellow guests.

House Rules and Etiquette

To ensure a pleasant stay for everyone, The Pacific Sutera maintains a few house rules. Please be mindful of noise levels, especially late at night, and respect shared spaces.

How to Get to The Pacific Sutera

Nearest Transport Hubs

Conveniently located near major train and bus stations, The Pacific Sutera is easily accessible from various parts of the city and the airport.

Taxi and Ride-Hailing

Taxis are readily available. Simply enter "The Pacific Sutera" into the app, and you'll be dropped off right at the doorstep.

Walking Distance

The Pacific Sutera is within walking distance of many key attractions and neighborhoods, allowing you to explore the city by foot.

Food Near The Pacific Sutera

Breakfast and Drinks

Check if The Pacific Sutera offers breakfast or bar service to start your day or unwind in the evening.

Self-Catering

If you prefer cooking your own meals, inquire whether The Pacific Sutera provides kitchen facilities for guests.

Local Eateries

Numerous cafes, convenience stores, and restaurants are located within walking distance of The Pacific Sutera. Ask the staff for recommendations on the best local spots.

Things to Do Around The Pacific Sutera

Tourist Hotspots

The location of The Pacific Sutera provides easy access to numerous popular tourist attractions. Plan your itinerary to maximize your visit.

Cultural Experiences

Explore nearby night markets, cultural sites, museums, and parks to immerse yourself in the local culture and discover hidden gems.

Itinerary Ideas

Whether traveling solo or with a group, there are plenty of activities around The Pacific Sutera. Consider a walking tour, a food tour, or a visit to a local market.

Why The Pacific Sutera is Popular Among Travelers

The Pacific Sutera is favored by travelers for its excellent location, comfortable rooms, friendly staff, and social atmosphere, offering great value and a memorable experience.

Tips for First-Time Visitors

Room Choice

Consider your travel style and needs when selecting a room. If you're on a budget, a shared dorm may be suitable, while a private room offers more privacy.

Packing Essentials

Pack efficiently with comfortable shoes, a universal adapter, and any necessary medications.

Language and Customs

While English is widely spoken, learning a few basic phrases in the local language can be beneficial. Be mindful of local customs and etiquette to show respect.

Best Time to Stay at The Pacific Sutera

Seasonal Advice

Consider the weather and peak seasons when planning your trip. The best time to visit may depend on your preferences and budget.

Event-Based Travel

Check for local festivals or events that may affect prices and availability. Booking in advance is always recommended.

If you have any inquiries about Traveloka products (Flight, Hotel, Travel Activities, and so on) or any booking issue, contact the Customer Service team for assistance.

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  • Car Rental: For flexibility and comfort, consider using this service to explore the area at your own pace. Always check the availability before booking.
  • Airport Transfer: Arrange hassle-free transfers from the airport to your hotel or directly to your destinations.

Ensure to check availability and book in advance to secure the best deals.

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A reliable app for all my travel needs. Every complaint was handled professionally, and I was really satisfied with the compensation given for a minor error.
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All facilities in The Pacific Sutera

Bar, Cafe and Lounge The Pacific Sutera
Bar, Cafe and Lounge
Swimming Pool The Pacific Sutera
Swimming Pool
Entertainment Facility The Pacific Sutera
Entertainment Facility
Lobby The Pacific Sutera
Lobby
Exterior The Pacific Sutera
Exterior

Hotel Services

  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Private beach
  • Spa

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Sports and Recreations

  • Badminton
  • Golf course
  • Outdoor tennis court
  • Tennis

General

  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar

Transportation

  • Secure parking
  • Shopping center shuttle

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Accommodation Policy & General Information in The Pacific Sutera

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have ‘High Risk’ status.
Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.
Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.
Premise owners reserve the right to check guest’s risk status on MySejahtera app before allowing entry.
Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.
Promotional rates for Business Traveller is valid for Malaysian Residents only. International guests who book for these promotional rates will have additional surcharge to be paid upon check in.
Sutera Harbour Resort still remains with our commitment to keeping you safe while you are with us and at the same time promises to provide the superlative service that you deserve. · All travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival. · Travellers can download and activate the MySejahtera application before or upon arrival in Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering the premises. · Travellers who test positive for COVID-19 must undergo isolation through a Surveillance and Observation Order (HSO) for seven (7) days. Individuals can be released from isolation at the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative. Discharge on the 7th day does not require any COVID-19 detection test. · Wearing face mask is required for indoor setting such as shopping mall and public transport including e-hailing. Wearing face mask outdoor (outside of building and in an open area) is optional but encouraged especially at crowded places. To ease plan your journey to your dream holiday, we encourage you to visit here.
The Guest including Minors (below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused. The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Available rooms at The Pacific Sutera
500
Number of floors in The Pacific Sutera
12
Another facilities in The Pacific Sutera
Concierge, Money changer, Express check-in, Express check-out, 24-hour Receptionist

Frequently asked question in The Pacific Sutera

What are available facilities at The Pacific Sutera?
There are top facilites at The Pacific Sutera such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Pacific Sutera?
The standard check-in time at The Pacific Sutera is starting from From 15:00 while the latest check-out time is at Before 12:00
How many stars does The Pacific Sutera have?
The Pacific Sutera is a 5.0-star hotel.
How many floors does The Pacific Sutera have?
The Pacific Sutera has 12 floors.
How many rooms does The Pacific Sutera have?
The Pacific Sutera has 500 rooms in total.
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More Reviews from Other Guests in The Pacific Sutera

Traveloka (149)
Other sources (995)
8.2
Very Good
From 995 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

8.6

Service and Facilites

8.2

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Traveler Reviews The Pacific Sutera

Number of reviews per page
20
40
Top reviews
Verified traveler
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Since I was accompanying my husband on a business trip, I spent a lot of time in the room. There were no English movie channels on the TV. But the Fitness centre was good. Nice place to walk around the hotel also. I had to ask the room service staff for replenishments to the coffee and tea. And the electricity kept on going off. I had to call the maintenance staff several times. The lift was open to anyone walking in. No need to flash your room key. That was very unsafe.
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Jeevaraj
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Excellent staff assistance
Satoshi
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Thank you for showing your hospitality/
hau woon
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Unprofessional reception service.
byunghyun
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

전반적으로는 매우 만족했습니다 다만 두 가지 정도 불만을 표하고 싶습니다 하나는 방에서 방음이 되지 않아서 복도에서 캐리어를 끄는 소리, 밖에서 떠드는 소리가 들려서 잠을 편하게 자지 못했다는 것 그리고 다른 하나는 셔틀버스가 한 대뿐이고 기사도 한 명씩밖에 배정이 안 되는 건지 골프를 치고 땀 흘리고 더운 상황에서 셔틀을 불렀으나 기사가 식사중이라고 30분 가량을 기다려야만 했습니다 작은 셔틀이라도 좀 더 구비해 놓는 게 좋을 듯합니다
Eleni
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Such a great resort!
Kwai Peng Winnie
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

All acceptable except for the TV programme is very limited
Gerrad De
icon-Leisure
Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Convenient location close to local malls, attractions and the airport.
Fai
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Access Location Beach
kenny
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 60 week(s) ago

Hotels.com verified review

Amazing experience with the frontdesk. Thank you for the upgrade. The room still maintain the old style design. Without the usb port.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

Fast check in and out process. Beautiful views from every spot. Very nice room service. Breakfast is average because the variety of food is below expectation. Room make up service is average. They need to ventilate more the rooms and use the vacuum for the carpets. Horizons Bar is really noisy. The best of the hotel is its pool and the direct connection with Magelan hotel as you can use both facilities. Overall is nice for families with little kids.
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jason
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 63 week(s) ago

Hotels.com verified review

Friendliness of the hotel staff especially the front desk during check in and check out. Staffs are helpful too. No complaints, but keep up the good work
Lorelay
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

The buffet was okay. There is access to the pool at the Magellan Sutera as well. The staff is polite, but less attentive than what you'd expect from a five-star hotel. I wish the entertainment i.e. bowling, billiards etc. is on site. Instead, all entertainment including the jacuzzi are on the Marina Club, which is quite a walk you'd feel lazy to go to on a hot day. The water at the beach has trash.
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FAITH
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

A resort for relaxing and chill…
Renee
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

Overall nice hotel. for a 5 star resort i expected more. upon arrival i was asked to pay again even though i had already paid and had proof of a receipt, the staff refused to let us check in without paying again. now i have to wait 2 weeks for them to process the second payment i made. buffet had many options but was tailored more as dinner food than breakfast food (hygiene wise, many food items were not kept hot but were lukewarm and some items were completely uncovered). in turn i have food poisoning and i had not eaten outside the hotel. the staff are mostly friendly although we had an altercation with someone who works at the marina club (adjoining property) who refused to help us with directions back to the hotel. room facilities were nice but no tv channels, bed is not very comfortable and the toilet started leaking around the second day. i wouldn’t stay here again but for this experience it was fine as we only stayed a few days and our main purpose was to relax
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Catherine
icon-Business and Leisure with Friends
Business and Leisure with Friends
2.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Too old, need renovation
Douglas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 98 week(s) ago

Expedia Group verified review

Very helpful and efficient staff
poh kheng
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 105 week(s) ago

Expedia Group verified review

NA
uma
8.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

-
Kim Chong
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

We enjoy the convenience of playing golf in Sutera Harbour Golf Resort.
Number of reviews per page
20
40

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Bedroom 4 The Pacific Sutera

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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