The Pacific Sutera

Hotels
8.8
Impressive
From 140 verified guests reviews

What Guests Say About Their Stay

Suitable For Romantic Holiday (1)
Great View (2)
Ahmad M. A.
9.4
/ 10
It is very nice stay at the exclusive place...with a nice sea view. It will make you feel peaceful and enjoyable.
In the Area
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No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100
Strategic Location

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
The Pacific Sutera is a hotel in a good neighborhood, which is located at Kota Kinabalu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Pacific Sutera

Discover More Places
No. 1 Sutera Harbour Boulavard, Kota Kinabalu City Centre, Kota Kinabalu, Sabah, Malaysia, 88100

9.1

Strategic Location
Lobby The Pacific Sutera
Exterior 2 The Pacific Sutera

Discover More About The Pacific Sutera

Location


The Pacific Sutera is a hotel in a good neighborhood, which is located at Kota Kinabalu.

The hotel has a very good location, also near the Kota Kinabalu International Airport (BKI), which is only 3.99 km away.

The hotel is located only 2.87 km away from Jesselton Point (Ferry to Tunku Abdul Rahman Marine Park).

Not only well positioned, but The Pacific Sutera is also one of hotels near the following Kota Kinabalu Floating Mosque within 5.81 km and IMAGO Shopping Mall within 0.57 km.

About The Pacific Sutera

From business event to corporate gathering, The Pacific Sutera provides complete services and facilities that you and your colleagues need.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Pacific Sutera exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Pacific Sutera is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Pacific Sutera.

All facilities in The Pacific Sutera

Bar, Cafe and Lounge The Pacific Sutera
Bar, Cafe and Lounge
Swimming Pool The Pacific Sutera
Swimming Pool
Entertainment Facility The Pacific Sutera
Entertainment Facility
Lobby The Pacific Sutera
Lobby
Exterior The Pacific Sutera
Exterior

Hotel Services

  • Concierge
  • Money changer
  • Express check-in
  • Express check-out
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Things to Do

  • Children play area
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Private beach
  • Spa

Public Facilities

  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Sports and Recreations

  • Badminton
  • Golf course
  • Outdoor tennis court
  • Tennis

General

  • Family room
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Shops

Family-friendly Facilities

  • Kids club
  • Children pool

Food and Drinks

  • Bar
  • Poolside bar

Transportation

  • Car rental

Accessibilty

  • Wheelchair accessible

Kids and Pets

  • Babysitting

Connectivity

  • LAN Internet

Shuttle Service

  • Airport transfer

Accommodation Policy & General Information in The Pacific Sutera

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Upon check-in, you are required to bring Passport (for International Guests). The required documents can be in the form of soft copy.

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.
MySejahtera check-ins are no longer required for entering premises and public areas except for those who are positive and have ‘High Risk’ status.
Wearing of face mask is still mandatory when indoors, including in public transport and e-hailing vehicles.
Wearing of face mask is no longer mandatory when outdoors and in public areas but is strongly encouraged in crowded areas. High -risk individuals are also encouraged to wear face masks.
Premise owners reserve the right to check guest’s risk status on MySejahtera app before allowing entry.
Valid Identification / Passport MUST be presented upon registration / check in. The Resort reserves the rights to decline check-ins should any guest fail to comply.
Promotional rates for Business Traveller is valid for Malaysian Residents only. International guests who book for these promotional rates will have additional surcharge to be paid upon check in.
Sutera Harbour Resort still remains with our commitment to keeping you safe while you are with us and at the same time promises to provide the superlative service that you deserve. · All travellers are allowed to enter Malaysia regardless of their COVID-19 vaccination status and do not require a pre-departure or on-arrival COVID19 test. There are no quarantine orders related to COVID-19 enforced by the Malaysian Government upon arrival. · Travellers can download and activate the MySejahtera application before or upon arrival in Malaysia to indicate their COVID-19 risk status while staying in Malaysia. The COVID-19 risk status in MySejahtera may be checked upon entering the premises. · Travellers who test positive for COVID-19 must undergo isolation through a Surveillance and Observation Order (HSO) for seven (7) days. Individuals can be released from isolation at the 4th, 5th or 6th day when they are asymptomatic and the result of an RTK Ag test supervised by a registered medical practitioner is negative. Discharge on the 7th day does not require any COVID-19 detection test. · Wearing face mask is required for indoor setting such as shopping mall and public transport including e-hailing. Wearing face mask outdoor (outside of building and in an open area) is optional but encouraged especially at crowded places. To ease plan your journey to your dream holiday, we encourage you to visit here.
The Guest including Minors (below 18 years of age) agrees to assume all risks associated with the boat travel to and from the Resort, and/or for participating in the activities at the Resort and/or patronizing the Resort, and shall release the Resort and/or its Company including its officers and/or employees from all and any loss, damages, liability, claims, demands, costs, expenses, personal injury or death, howsoever caused. The above terms and conditions are governed by the laws of Malaysia. In making this booking, the guest agrees to submit to the jurisdiction of the courts in Malaysia at Kota Kinabalu, Sabah, Malaysia.
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00

Frequently asked question in The Pacific Sutera

What are available facilities at The Pacific Sutera?
There are top facilites at The Pacific Sutera such as Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Pacific Sutera?
The standard check-in time at The Pacific Sutera is starting from From 15:00 while the latest check-out time is at Before 12:00

More Reviews from Other Guests in The Pacific Sutera

Overall Rating & Reviews

From NaN verified guests reviews
8.8
Impressive
Fantastic
68
Very Good
54
Satisfying
4
Average
14
Poor
0
Cleanliness
Comfort
Meal
Location
Service

Show reviews that mention...

All
suitable for romantic holiday (1)
great view (2)
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Show Reviews with Photos
DATO A. T. A. K.
This is a private profile
10
/ 10
01 Jul 2024
Nice & comfortable for family vacation.

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AM
Azmeel M. A.
Leisure
10
/ 10
08 Jun 2024
Very near to the airport, about 10 mins drive. It has a large compound and share with sister hotel Magellan. Complete activities can be done here. Swimming, gym, restaurant, tennis court, bowling alleys, pool/snooker, and they even have small beach area. Recommended for families with kids
Review photo of The Pacific Sutera from Azmeel M. A.
Review photo of The Pacific Sutera 2 from Azmeel M. A.
Review photo of The Pacific Sutera 3 from Azmeel M. A.
Review photo of The Pacific Sutera 4 from Azmeel M. A.
Review photo of The Pacific Sutera 5 from Azmeel M. A.
Review photo of The Pacific Sutera 6 from Azmeel M. A.
Review photo of The Pacific Sutera 7 from Azmeel M. A.
+7
Photos

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ALVIN T. W. L.
Staycation
4.8
/ 10
20 Jan 2024
Check in after the normal check in time room was not ready and all sort of nonsences reasons given on not available to provide a room immediately the hotel don't respect time and the guests and front desk staffs is just useless and retarded, will never stay at this resort in future.

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JC
Josephine C.
Staycation
10
/ 10
15 Nov 2023
Enjoying my stayed at Pacific Sutera, nice view, great service and facilities.

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NA
Nurul A. B. A.
Staycation
10
/ 10
28 Jul 2023
Great place to stay. Calm & cozy. Clean. Definitely, will come again.
Review photo of The Pacific Sutera from Nurul A. B. A.
Review photo of The Pacific Sutera 2 from Nurul A. B. A.
Review photo of The Pacific Sutera 3 from Nurul A. B. A.
Review photo of The Pacific Sutera 4 from Nurul A. B. A.

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A
Angell
10
/ 10
08 Jul 2023
Review photo of The Pacific Sutera from Norjilah B. M.

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Nb
Norliya b. s.
Holiday
8.5
/ 10
04 May 2023
Overall the experience and the hotel is very nice and comfortable, however unfortunately our order was mislooked by the hotel staff. Our room that we've booked was supposed to be Deluxe King Room, but we got Twin Bed Room instead. The receiption had promised us to adjust and combine the beds as an apology for the full booked beds even though we had checked in at 3pm sharp! This is so dissapointing as we had waited for the adjustment until night time and there was no avail.
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TK
Tonny K. W.
Holiday
8.5
/ 10
03 May 2023
All the best. Room and breakfast.

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SA
Sheryl A.
Holiday
9.7
/ 10
10 Apr 2023
Had a very pleasant stay here. Private beach got crystal clear water, you can see the coral and fishes near the jetty. Would come back here again.

2 liked this review

zombiee C.
Staycation
8.5
/ 10
07 Apr 2023
Review photo of The Pacific Sutera from Suherni B. B.
Review photo of The Pacific Sutera 2 from Suherni B. B.

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Bedroom 4 The Pacific Sutera

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