Costa Sur Resort & Spa

Friendly staff. View was great!

Overall it was okay. Definitely not worth the money as the area where this place is located there’s nothing around you. One bar one restaurant attached to the place that has subpar food that’s way overpriced. The rooms and everything are VERY old and outdated. Our ac machine barely worked and had water dripping from the vents. No privacy in the bathroom as they have the windows that stay open 24/7 you can’t shut them. So everyone can hear anything you do in there. Also the sheets and blankets were always stained with yellow or black marks. The curtains in our room were absolutely filthy and black all over them. Very overpriced for what you actually get. It also seems like it’s more of an old people’s home. They have a lot of 65+ and the activity’s they do are mainly for them and take up all of the pool. Very small “private beach”. WiFi never worked just overall for the price I paid I didn’t feel it met my standards no where near it. I hope this helps others look for something worth the money !

This place is magical. It’s very basic so if you’re looking for fancy, it’s not it. But - the views !! We saw dolphins, eagle spotted manta Rey’s, devil manta rays jumping in the ocean. We saw all kinds of fish including angel fish just snorkeling right on that beach. The staff are amazing, the room is comfortable, the food is good. The view though - for the amount you pay, it’s a steal ! We will be back.

Great service, excellent food, close to PVR downtown

The property is clean, the staff is great and the beach is virtually private (a bit rocky and small).

Great quiet resort. Very clean and friendly service. Only negative is its far from everything but if you want to relax this is the place and if you want to go anywhere transportation is available but of course the cost adds up.

Overall, we had a great experience at Costa Sur. We had a lovely view of the ocean and enjoyed having a nice kitchen where we could make and eat meals. I do think the property is in need of some updates as many things needed to be fixed (doors, furniture, appliances) and the elevator didn't work the entire time we were there although we were on the 2nd floor so it didn't really bother us. You cannot walk into town from the property which was a little inconvenient, so you had to take the bus or Uber. I would've enjoyed talking a morning walk from the property but it wasn't possible. The pool was lovely and clean and offered a view of the ocean. I also enjoyed having a restaurant on-site so we didn't have to leave in the evening to eat if we were too tired. The front desk will also not exchange U.S. cash for Pesos so be prepared to use the ATM and pay the fees. The T.V. also worked great as we watched Netflix from time to time after it got dark. All in all it was a great experience but the property could benefit from a few upgrades; however, if they do that the prices would probably increase so it may not be worth it.

Friendly and smart staff. Great views. Nice rooms.

We greatly enjoy our annual trip there. Beach and pool are great. Food in restaurant us very good. Same staff who are wonderful

The staff was courteous, they accommodated a room change to have access to improved wifi, the pools were well maintained and there were activities available. Unfortunately, the elevator in our building was out of order for the last five days! As seniors with breathing concerns, this seriously impacted our ability to use amenities.

Very nice hotel in old town PV right on the water! Awesome staff! Great restaurant!

Staff 10/10 friendly but they are short staffed so it takes a while to get anything. Especially the restaurant and pool area it took 30-45min to get food or drinks. Food quality 5/10, room 7/10- they’re large but need updating. The beach access and quality 3/10. So many rocks!!! You definitely can’t be barefoot. I prefer sandy beach. So if you do too, this place isn’t for you.

It's an old resort, that needs renovations, but it's very well located with gorgeous ocean views,and ideal to relax Friendly staff ,kitchen very slow, food almost OK

Great sea side resort with awesome service.

Bad service to check in

The reception at the libby was very professional and help us to enjoy our stay.

This is really a gem of a resort! We were greeted upon arrival by the valet right in front of the lobby. The lobby is modern with a great view of Banderas Bay. The staff at the front desk welcomed us with smiles and checked us in efficiently Our room on the 8th floor was spotless, equipped with a nice kitchen, coffee maker (with a complimentary coffee package), full size fridge/freezer, stove, microwave and all the necessary equipment to be able to make meals. The room was well lit and tastefully decorated with a large flat screen TV. The AC worked great. The king bed was very comfortable with plenty of good pillows. We both slept very well. The balcony overlooked the protected beach and had an expansive view of Banderas Bay. The bathroom and shower (with good pressure) were spotless. During our stay the room maid kept everything clean with fresh towels every day. We ate breakfast every morning at the restaurant by the pool. The service was very good and everything we had was well prepared, fresh, tasty and reasonably priced. There is a convenience store right off the lobby with an ATM inside that was well stocked and very reasonably priced. The grounds and amenities were all very nice and kept clean. All the staff we met were very friendly and helpful. If you are driving you will really appreciate the ample free parking in front of the hotel! This hotel has proven to be a great value, in a very good location and I am looking forward to staying here again.

This place is lovely! I was initially a bit worried, but I'm glad I decided to stay here. The customer service was excellent throughout my visit. While the food at the restaurant isn't the best, the local cuisine is just a 15-minute drive away. I enjoyed my stay in a two-bedroom suite with my three kids and parents; it was perfect for our larger family. I will definitely come back here soon!

Staff was super helpful and friendly. The rooms were clean just not in the best shape.

Idk why there are mixed reviews but this is a great resort and would definitely recommend!! Would come back!