Hotel Chichen Itza

Hotels
8.6
/10
Very Good
819 reviews

What Guests Say About Their Stay

Harry

10.0
/ 10
Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.

David

10.0
/ 10
Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.

Suzanne

10.0
/ 10
When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
In the Area
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Av. Principal Piste Num. 45, Piste, Tinum, Estado de Yucatán, Mexico, 97751

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Chichen Itza is a good choice when you are visiting Tinum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Chichen Itza

Av. Principal Piste Num. 45, Piste, Tinum, Estado de Yucatán, Mexico, 97751
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Lobby Hotel Chichen Itza
Lobby 2 Hotel Chichen Itza

Discover More About Hotel Chichen Itza

General


Near Ball Courts

Location


A stay at Hotel Chichen Itza places you in the heart of Tinum, within a 5-minute drive of Pyramid of Kukulkan and Court of the Thousand Columns. This family-friendly hotel is 3.9 mi (6.3 km) from Cenote Ik kil and 6.8 mi (11 km) from Gran Juego de Pelota.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Ball Courts - 0.5 km / 0.3 mi
Pre-Hispanic City of Chichen-Itza - 1.9 km / 1.2 mi
Pyramid of Kukulkan - 2.6 km / 1.6 mi
Court of the Thousand Columns - 2.7 km / 1.7 mi
Red House (El Chichanchob) - 3 km / 1.9 mi
El Caracol - 3.1 km / 1.9 mi
Cenote Ik kil - 6.3 km / 3.9 mi
Gran Juego de Pelota - 11 km / 6.8 mi
Cenote Yokdzonot - 15.6 km / 9.7 mi
Cenote Chihuán - 38.1 km / 23.7 mi
Cenote Chichikan - 45.5 km / 28.3 mi
Juan José Méndez Market - 49.2 km / 30.6 mi
Francisco Canton Rosado Park - 49.3 km / 30.6 mi
San José Church - 49.3 km / 30.7 mi
Mercado Municipal - 49.4 km / 30.7 mi

The preferred airport for Hotel Chichen Itza is Mérida International Airport (MID) - 127.2 km / 79 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining


Grab a bite to eat at LOS ARCOS, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Rooms


Stay in one of 40 guestrooms featuring LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.

All facilities in Hotel Chichen Itza

Bar, Cafe and Lounge Hotel Chichen Itza
Bar, Cafe and Lounge
Swimming Pool Hotel Chichen Itza
Swimming Pool
Entertainment Facility Hotel Chichen Itza
Entertainment Facility
Common Space Hotel Chichen Itza
Common Space
Lobby Hotel Chichen Itza
Lobby

Hotel Services

  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Pool sun loungers

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar
  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Accessible path of travel

Accommodation Policy & General Information in Hotel Chichen Itza

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Chichen Itza
40
Number of floors in Hotel Chichen Itza
2
Another facilities in Hotel Chichen Itza
Luggage storage, Porter, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked questions about Hotel Chichen Itza

What are available facilities at Hotel Chichen Itza?
There are top facilites at Hotel Chichen Itza such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Chichen Itza?
The standard check-in time at Hotel Chichen Itza is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00
Does Hotel Chichen Itza provide breakfast?
Yes, Hotel Chichen Itza provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Chichen Itza?
Hotel Chichen Itza has a 3.5-star rating.
How many floors does Hotel Chichen Itza have?
Hotel Chichen Itza has 2.
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Hotel Chichen Itza reviews and ratings

8.6
Very Good
From 819 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Chichen Itza

Number of reviews per page
20
40
Top reviews
Harry
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
Read More
Ariel
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very friendly staff, strong AC, pleasant poolside. All as advertised. Room is pretty basic, like a motel in the US.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.
Raymond
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.
Gavin
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We enjoyed our stay generally
Harriet
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location and a nice hotel.
Hidekazu
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

good
Ram
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All great. Nice small town/rural experience. Lots of bird sounds.
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great Location, nice setting and reasonable
Edward
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Nancy
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.
Read More
Qiang
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We were upgraded to the resort that near the ruin. It was great.
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
hamideh
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.
Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Read More
Shahid
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It's very close to chichen itza
Luis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
rakesh
icon-Family
Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.
Alexis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Gran opción para visitar Chichén
Scott
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Number of reviews per page
20
40

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Exterior 4 Hotel Chichen Itza

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 819 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Hotel Chichen Itza

Number of reviews per page
20
40
Top reviews
Harry
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
Read More
Ariel
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very friendly staff, strong AC, pleasant poolside. All as advertised. Room is pretty basic, like a motel in the US.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.
Raymond
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.
Gavin
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We enjoyed our stay generally
Harriet
icon-Family
Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great location and a nice hotel.
Hidekazu
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

good
Ram
icon-Leisure
Leisure
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All great. Nice small town/rural experience. Lots of bird sounds.
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great Location, nice setting and reasonable
Edward
icon-Leisure
Leisure
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Nancy
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.
Read More
Qiang
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We were upgraded to the resort that near the ruin. It was great.
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
hamideh
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.
Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Read More
Shahid
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

It's very close to chichen itza
Luis
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

We booked this hotel, but due to electrical issues they moved us to their sister hotel that is located in the Chichen Itza property. The hotel was wonderful and the staff we fantastic. The restaurant was excellent, I highly recommend the Cochinita Pibil, it was excellent.
rakesh
icon-Family
Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We got to the hotel and they had no electricity. It was no problem they have a sister property the Mayaland and had a room ready for us there at no additional cost. I have to say it was extraordinary and if we ever go back i would consider staying there again.
Alexis
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Gran opción para visitar Chichén
Scott
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)
Number of reviews per page
20
40