Hotel Chichen Itza

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8.6
/10
Very Good
826 reviews

What Guests Say About Their Stay

Joseph

10.0
/ 10
The rooms were clean and comfortable. The bathrooms were big. We loved sitting by the outdoor pool, listening to the birds and swimming. We felt like we were in an oasis. The breakfast was excellent. The hotel is also very close to Chichen Itza. It has secure parking on site.

Kate

10.0
/ 10
We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique. The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring. The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious. What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble. The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around. We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once. Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.

Harry

10.0
/ 10
Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
In the Area
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Av. Principal Piste Num. 45, Piste, Tinum, Estado de Yucatán, Mexico, 97751

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Chichen Itza is a good choice when you are visiting Tinum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Hotel Chichen Itza Address: Map & Location

Av. Principal Piste Num. 45, Piste, Tinum, Estado de Yucatán, Mexico, 97751
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Lobby Hotel Chichen Itza
Lobby 2 Hotel Chichen Itza

Discover More About Hotel Chichen Itza

General


Near Ball Courts

Location


A stay at Hotel Chichen Itza places you in the heart of Tinum, within a 5-minute drive of Pyramid of Kukulkan and Court of the Thousand Columns. This family-friendly hotel is 3.9 mi (6.3 km) from Cenote Ik kil and 6.8 mi (11 km) from Gran Juego de Pelota.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Ball Courts - 0.5 km / 0.3 mi
Pre-Hispanic City of Chichen-Itza - 1.9 km / 1.2 mi
Pyramid of Kukulkan - 2.6 km / 1.6 mi
Court of the Thousand Columns - 2.7 km / 1.7 mi
Red House (El Chichanchob) - 3 km / 1.9 mi
El Caracol - 3.1 km / 1.9 mi
Cenote Ik kil - 6.3 km / 3.9 mi
Gran Juego de Pelota - 11 km / 6.8 mi
Cenote Yokdzonot - 15.6 km / 9.7 mi
Cenote Chihuán - 38.1 km / 23.7 mi
Cenote Chichikan - 45.5 km / 28.3 mi
Juan José Méndez Market - 49.2 km / 30.6 mi
Francisco Canton Rosado Park - 49.3 km / 30.6 mi
San José Church - 49.3 km / 30.7 mi
Mercado Municipal - 49.4 km / 30.7 mi

The preferred airport for Hotel Chichen Itza is Mérida International Airport (MID) - 127.2 km / 79 mi

Facilities


Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite.

Dining


Grab a bite to eat at LOS ARCOS, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar.

Rooms


Stay in one of 40 guestrooms featuring LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers.

All facilities in Hotel Chichen Itza

Bar, Cafe and Lounge Hotel Chichen Itza
Bar, Cafe and Lounge
Swimming Pool Hotel Chichen Itza
Swimming Pool
Entertainment Facility Hotel Chichen Itza
Entertainment Facility
Common Space Hotel Chichen Itza
Common Space
Lobby Hotel Chichen Itza
Lobby

Hotel Services

  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Outdoor pool
  • Picnic area
  • Garden
  • Pool sun loungers

General

  • Banquet
  • Parking
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Poolside bar

Connectivity

  • Free WiFi

Accessibilty

  • Accessible path of travel

Accommodation Policy & General Information in Hotel Chichen Itza

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 23:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 23:00 - to 12:00
Available rooms at Hotel Chichen Itza
40
Number of floors in Hotel Chichen Itza
2
Another facilities in Hotel Chichen Itza
Luggage storage, Porter, Multilingual staff, 24-hour Receptionist, Concierge

Frequently asked question in Hotel Chichen Itza

What are available facilities at Hotel Chichen Itza?
There are top facilites at Hotel Chichen Itza such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Hotel Chichen Itza?
Check-in time at Hotel Chichen Itza is staring from 15:00 - 23:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Hotel Chichen Itza?
Hotel Chichen Itza is officially classified as a 3.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Hotel Chichen Itza have?
Hotel Chichen Itza has 2 floors.
How many rooms are available at Hotel Chichen Itza?
Hotel Chichen Itza has 40 rooms in total.
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More Reviews from Other Guests in Hotel Chichen Itza

8.6
Very Good
From 826 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Chichen Itza

Number of reviews per page
20
40
Top reviews
Joseph
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The rooms were clean and comfortable. The bathrooms were big. We loved sitting by the outdoor pool, listening to the birds and swimming. We felt like we were in an oasis. The breakfast was excellent. The hotel is also very close to Chichen Itza. It has secure parking on site.
Rodrigo A Tena del
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wifi was really bad and there were very noisy birds that don't let the guest sleep.
Bertha
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Es un hotel perfecto para quedarse una noche si vas a visitar las ruinas de Chichén Itzá. Modesto pero muy limpio. Las camas duras pero el baño bien, A/C bueno, toiletries. Buen desayuno que es incluido. Rico café y el persona amable.
Kate
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique. The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring. The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious. What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble. The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around. We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once. Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.
Read More
JNANESWAR
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was clean and tidy but was kind of dark due to black furniture. Staff was good and helpful. Breakfast was fantastic and we liked the service. The amount we paid for one night stay is pricey for the quality of hotel in that small town.
Harry
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
Read More
Ariel
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very friendly staff, strong AC, pleasant poolside. All as advertised. Room is pretty basic, like a motel in the US.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.
Raymond
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.
Gavin
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We enjoyed our stay generally
Harriet
icon-Family
Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location and a nice hotel.
Hidekazu
icon-Family
Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

good
Ram
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

All great. Nice small town/rural experience. Lots of bird sounds.
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great Location, nice setting and reasonable
Edward
icon-Leisure
Leisure
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Nancy
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.
Read More
Qiang
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We were upgraded to the resort that near the ruin. It was great.
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
hamideh
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.
Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Hotel Chichen Itza

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 826 reviews
Cleanliness

8.8

Room Comfort

8.2

Location

8.8

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Chichen Itza

Number of reviews per page
20
40
Top reviews
Joseph
icon-with Children
with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The rooms were clean and comfortable. The bathrooms were big. We loved sitting by the outdoor pool, listening to the birds and swimming. We felt like we were in an oasis. The breakfast was excellent. The hotel is also very close to Chichen Itza. It has secure parking on site.
Rodrigo A Tena del
icon-with Children
with Children
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Wifi was really bad and there were very noisy birds that don't let the guest sleep.
Bertha
icon-Family
Family
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Es un hotel perfecto para quedarse una noche si vas a visitar las ruinas de Chichén Itzá. Modesto pero muy limpio. Las camas duras pero el baño bien, A/C bueno, toiletries. Buen desayuno que es incluido. Rico café y el persona amable.
Kate
icon-with Children
with Children
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We absolutely loved our stay at Hotel Chichén Itzá. The property is a beautifully preserved converted hacienda, full of character and charm, which made the whole experience feel really special and unique. The rooms were clean, spacious, and very comfortable which was perfect for our group. The bathrooms were a standout too, with full bathtubs which were great after long days exploring. The restaurant was fantastic, serving mostly traditional Mexican food that was fresh, authentic, and consistently delicious. What really made this place exceptional, though, was the staff. They were incredibly friendly, attentive, and genuinely service-oriented, nothing ever felt like too much trouble. The pool area was great for both adults and kids, and the grounds themselves are absolutely stunning, immaculately maintained and a joy to walk around. We stayed as a group of 9, including children, and it suited us perfectly. It’s one of those places that feels relaxing, welcoming, and memorable all at once. Would absolutely stay here again and highly recommend it to anyone visiting Chichén Itzá.
Read More
JNANESWAR
icon-with Children
with Children
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Room was clean and tidy but was kind of dark due to black furniture. Staff was good and helpful. Breakfast was fantastic and we liked the service. The amount we paid for one night stay is pricey for the quality of hotel in that small town.
Harry
icon-with Children
with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Hotel Chichen Itza was everything we were hoping for and more! Ideal location 5 min drive from the ancient city staying here is a much better option as opposed to getting bused in from Cancun or Tulum. You are able to wake early and beat the crowds who arrive around 10am. The included breakfast was also fantastic made to order eggs and fresh fruit. The actual property is secure, rooms were clean, parking was easy. The staff was extremely helpful in setting up a personal tour with a licensed guide. We had a private tour which included transportation ( to and from the hotel lobby), entry fee, plus the tour at a very reasonable price. Our guide was a local Mayan who didn’t just rush us along. But instead took the time to educate us and took his time explaining the entire site. Not just El Castillo. Highly recommend the hotel, and private tour.
Read More
Ariel
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Very friendly staff, strong AC, pleasant poolside. All as advertised. Room is pretty basic, like a motel in the US.
David
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.
Raymond
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.
Gavin
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We enjoyed our stay generally
Harriet
icon-Family
Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great location and a nice hotel.
Hidekazu
icon-Family
Family
8.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

good
Ram
icon-Leisure
Leisure
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

All great. Nice small town/rural experience. Lots of bird sounds.
stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Great Location, nice setting and reasonable
Edward
icon-Leisure
Leisure
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Staff was helpful. Breakfast was good. Location is convenient. Room was fine. Enjoyed the birds and slept well.
Nancy
icon-Friends and Family with Friends
Friends and Family with Friends
6.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.
Read More
Qiang
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

We were upgraded to the resort that near the ruin. It was great.
Suzanne
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!
hamideh
8.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.
Raul
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

Actually the property was in renovation and they took us to their parent company, hotel Mayaland; which was a huge upgrade as Mayaland is one of the oldest 1st class hotels on the area. It was great and the property and service was amazing. I would recommen Mayaland instead and we were lucky to be there paying a considerable lower rate 😁
Read More
Number of reviews per page
20
40