Krystal Ixtapa All Inclusive

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7.6
Pleasant
1,004 reviews

What Guests Say About Their Stay

Martha

10.0
/ 10
Everyone was very helpful and attentive. Customer service was very professional

Gabriel

10.0
/ 10
Hotel was amazing. The ocean view from the room was also amazing. Great experience for being my first time there. Great staff service from day one. Great service from Luis as he helped us carry out luggage’s for 13 of us. Con: Should work on elevators as they take really long time to get to the floors plus it showed max of 6 people but sometimes if there was 4 people there was 1 that had to get out for overload.

Juan Manuel

10.0
/ 10
Las instalaciones estaban muy bien cuidadas, las habitaciones muy limpias, pero sobre todo la atención del personal sin duda alguna fue la mejor.
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In the Area
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Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Zihuatanejo de Azueta, Estado de Guerrero, Mexico, 40880

Main Facilities

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Swimming Pool
24-Hour Front Desk
Elevator
Krystal Ixtapa All Inclusive is a resort is located at Zihuatanejo. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Krystal Ixtapa All Inclusive

Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Zihuatanejo de Azueta, Estado de Guerrero, Mexico, 40880
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Lobby Krystal Ixtapa All Inclusive
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Discover More About Krystal Ixtapa All Inclusive

General
Near Magic World Aquapark

Location
With a stay at Krystal Ixtapa All Inclusive in Ixtapa (El Palomar), you'll be within a 10-minute drive of Zihuatanejo Bay and Magic World Aquatic Park. This all-inclusive resort is 5.1 mi (8.1 km) from Varadero Beach and 7.5 mi (12 km) from La Ropa Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

El Palmar Beach - 0.3 km / 0.2 mi
Delfiniti - 0.5 km / 0.3 mi
Magic World Aquapark - 0.7 km / 0.4 mi
Magic World Aquatic Park - 0.7 km / 0.5 mi
Marina Ixtapa - 1.2 km / 0.7 mi
Marina Ixtapa Golf Club - 2.1 km / 1.3 mi
Vista Hermosa Beach - 2.6 km / 1.6 mi
Ixtapa Golf Course - 3 km / 1.9 mi
Quieta Beach - 7.1 km / 4.4 mi
Playa Azul Grand - 7.3 km / 4.5 mi
Playa Contramar - 7.9 km / 4.9 mi
Varadero Beach - 8.1 km / 5.1 mi
Ixtapa Island - 8.1 km / 5.1 mi
Coral Beach - 8.1 km / 5.1 mi
Cuachalalate Beach - 8.1 km / 5.1 mi

The nearest major airport is Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 18.3 km / 11.4 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a waterslide, and a fitness center. Additional features at this resort include concierge services, babysitting (surcharge), and an arcade/game room.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free self parking is available onsite.

Dining
Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at one of the 2 bars/lounges.

Rooms
Make yourself at home in one of the 255 guestrooms. Rooms have private balconies. Cable television is provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

All facilities in Krystal Ixtapa All Inclusive

Swimming Pool Krystal Ixtapa All Inclusive
Swimming Pool
Entertainment Facility Krystal Ixtapa All Inclusive
Entertainment Facility
Fitness Center Krystal Ixtapa All Inclusive
Fitness Center
Functional Hall Krystal Ixtapa All Inclusive
Functional Hall
Common Space Krystal Ixtapa All Inclusive
Common Space

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Family-friendly Facilities

  • Children pool

Things to Do

  • Outdoor pool
  • Beach umbrella
  • Spa
  • Garden
  • Beach towel
  • Waterslide
  • Beach sun loungers
  • Pool sun loungers

Transportation

  • Bicycle rental

Food and Drinks

  • Snack bar

General

  • Reception hall
  • Parking

Public Facilities

  • Elevator
  • Smoke-free area

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon

Sports and Recreations

  • Fitness center
  • Game room
  • Volleyball
  • Billiard

Accommodation Policy & General Information in Krystal Ixtapa All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and cash
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time
From 16:00 - 00:00 - to 12:00
Available rooms at Krystal Ixtapa All Inclusive
255
Number of floors in Krystal Ixtapa All Inclusive
11
Another facilities in Krystal Ixtapa All Inclusive
Babysitting with surcharge, Children facilities, Children pool, Outdoor pool, Beach umbrella

Frequently asked questions about Krystal Ixtapa All Inclusive

What are available facilities at Krystal Ixtapa All Inclusive?
There are top facilites at Krystal Ixtapa All Inclusive such as Swimming Pool, 24-Hour Front Desk, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Krystal Ixtapa All Inclusive?
The standard check-in time at Krystal Ixtapa All Inclusive is starting from 16:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Krystal Ixtapa All Inclusive?
Krystal Ixtapa All Inclusive has a 3.0-star rating.
How many floors does Krystal Ixtapa All Inclusive have?
Krystal Ixtapa All Inclusive has 11.
How many rooms are available at Krystal Ixtapa All Inclusive?
Krystal Ixtapa All Inclusive has 255.
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Krystal Ixtapa All Inclusive reviews and ratings

7.6
Pleasant
From 1,004 reviews
Cleanliness

8.0

Room Comfort

7.4

Service and Facilites

8.0

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Traveller Reviews Krystal Ixtapa All Inclusive

Number of reviews per page
20
40
Top reviews
Petra
icon-Family
Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rude staff nasty food
Maria Del carmen Gutierrez de
icon-Family
Family
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Los baños de albercas y recibidores estaban algo sucios
Mariela
icon-with Children
with Children
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The property was great and the service too but I had an issue with my reservation. I had reserve for 2 adults and 2 kids and when I arrived they told me it was for 2 adults and 1 kid I think there was an error with the system so they made me pay there for the other kid.
Martha
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everyone was very helpful and attentive. Customer service was very professional
Gabriel
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Hotel was amazing. The ocean view from the room was also amazing. Great experience for being my first time there. Great staff service from day one. Great service from Luis as he helped us carry out luggage’s for 13 of us. Con: Should work on elevators as they take really long time to get to the floors plus it showed max of 6 people but sometimes if there was 4 people there was 1 that had to get out for overload.
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Antonio
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

We had a horrible experience at this location. One of the members of out party had a slip and fall accident. The pain from the accident at the time of the incident was so severe she fainted. Fortunately shortly after she regained consciousness and was feeling well enough to walk around a bit and get some fresh air. Unfortunately blunt force impacts at times linger and bruising can at times take time to develop. We had a short weekend stay and while there was some pain close to check out the pain intensified as the bruising came in and the bruising grew larger. I reached out to the hotel shortly after our flight and settling in back home. They took a while to reply then they attempted to call me and had horrible connection that kept dropping the call. Then they just sent a message stating they were having phone trouble and would reach out. They never did. Then i reached out again only to receive a long winded to bad so sad email response claiming 0 responsibility! They sated that because she didn't need elevated medical attention at that time and because we didn't bring it up before check out that released them from any liability or need to indemnify the affected party in any way. Mind you they knew she fell they knew she fainted but it was up to us the guest to check in with them for follow up as to how she was feeling I'm sorry but at a place worth staying it would have been the other way around. SAVE YOUR MONEY AND STAY SOMEWHERE ELSE!!
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Rafael
icon-
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

I was normal like anywhere
Juan Manuel
icon-Family
Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Las instalaciones estaban muy bien cuidadas, las habitaciones muy limpias, pero sobre todo la atención del personal sin duda alguna fue la mejor.
Erica
icon-with Partner
with Partner
4.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

This property specifies that has a pool bar but they don't. Bar opens until 10 am and only one so the wait is very long. No mini bar in the room and weather very hot where a drink is a need
Angelica
icon-Family
Family
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Excellent beach view. The bath and pool towels were very old.l had a terrible experience because a termite infestation suddenly appeared in my room and I had to be moved. The lock on the terrace window didn't work.
Michelle
icon-with Partner
with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Very friendly staff.
Carlos H
icon-with Children
with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Everything was great. They just need to fix the elevators and clean the restaurants from the ceiling. The pool , the bars the night events all 100% joyful
Julie
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway.
Ma esther
icon-with Partner
with Partner
8.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Todo estuvo bien, solo las amenidades del baño no había, el jabón de cuerpo líquido y el acondicionador no salía, la comida rica pero poca variedad, lo demás muy bien
Gordon
icon-with Partner
with Partner
4.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Love Ixtapa beach, stayed at this resort, the room view (king suite ocean front) was spectacular for sunsets on the lanai, the room was dated, no minibar, or robe & slippers. The food was not good, staff seemed put out to seat you and selection was poor. Some drinks were okay but no evening lobby bar to enjoy after suppers, just plastic cups from the one pool bar. If you are looking for any luxury this is not the resort to go to. Sandscapes and Barcelo were definitely better food and drink resorts… Happy traveling, live and learn.
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Eujenio
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

Poor meals
Robert
icon-Family
Family
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar.
Steven John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster
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Teresa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Silvia
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great service.!!!
Number of reviews per page
20
40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.