Hotel Argana

The hotel has some lovely staff especially in house keeping and at the restaurant. The wonderful entertainment team make it a welcoming atmosphere and it is exceptionally child friendly. This is my second visit and what lets the hotel down is management and reception staff. There was constant requests for extra money, an extortionate amount more for New Year’s Eve when we had paid for full board and no other options available, feedback from guests was that the food was poor despite the price. Drinks costing double during football matches, charging an obscene amount for water in the restaurant and the challenging guests who buy it for an 1/8 of the price at the adjoining shop. Reception staff can be hostile and this upset a number of guests. I do like this hotel but in order to keep returning guests, management need to consider these extra costs and ensure these are explained and justified. This would make reception staff jobs easier, as they are fielding complaints.

Room very tired and in need of renovation. Hotel staff are its best assets as they are very helpful, friendly and efficient. However the hotel itself is disappointing and we won’t be returning.

Breakfast and Full Board was okay - but gets very busy there was times when we couldn’t find seats or plates - but the staff helped. It’s helps having a McDonalds opposite the hotel - kids opted for that some nights. The kids club and entertainment staff was really nice - both my kids loved spending time with “Nana” The food at the pool was nice and there is a Shisha Lounge which is within the hotel which was really nice. The gym was decent managed to have x3 sessions at a cost of 100dhm We got Khadija as our housekeeper and she was really friendly helped out.

Who was the breakfast is good , but location too far from the beach

Staff were Phenomenal

Perfect place to stay in Agadir , clean rooms, amazing staff( special thanks 🙏 for the manager for a very professional helping) very good food

Room was clean , cleaned daily, reported fault in bathroom, leaking water from toilet, said it was repaired, but next day the same. had to use a towel to dry up water. a wi fi was not good, had to keep re connecting daily, kept crashing.

Room was great and hotel overall. Would stay again. Food was amazing for the 4 star hotel. We were expected much worse and we were positively suprised. The only thing to fault was the gym wasn't free and swimming pool could be 1 degree warmer. Staff was really friendly and helpful

Lovely room but VERY NOISY at night!!! We had a balcony room that over looked the pool (most rooms over look the pool) & the evening entertainment is held outside next to the pool every night & it kept us awake until midnight every night. It’s unnecessarily really loud. There is a TV in the room but you can’t hear the TV at all over the evening entertainment that’s going on, even with the TV volume up on the highest. On the last day we spoke to other people that told us they asked to move rooms as it was so noisy. Wish we had done that on the first night! We went for the full board option but didn’t like any of the food at all as was mostly Moroccan but we were in Morocco so I suppose we should have expected it! We chose to eat out a few times even though we’d paid for food at the hotel. Just would have liked some more plain options for those that wouldn’t like all the food with Moroccan spices on. The restaurant was a buffet style & everything was always cold - warm, never hot. We wouldn’t book to stay there again purely because of how noisy it is at night & we didn’t enjoy the food at all. I also booked this hotel as it said there was free WiFi throughout the hotel but this is not the case at all. No WiFi reception in the rooms (other people said the same, that they had no WiFi reception in the room). You could sometimes get a WiFi reception near the restaurant or near the hotel entrance but only sometimes.

Yes rooms were clean and staff was helpful aswell

Initially given the room which was old and near by rooms were under renovation so all the dust is coming hence got the dust allergy.

Overall, it was good stay for us. There were some maintenance issue about toilet door wasn’t working. My son was locked inside, we had to call the reception to unlock the door. The reception staff were very polite and helpful.

Our stay was mixed. When we first checked in, we were given a room on the third floor that smelled old. The air conditioner didn’t work, and the wardrobe had a bad odor with no shelves inside. There was also construction going on in a nearby room, and the dust made us feel unwell. We tried to call the reception for help, but the room phone wasn’t working. The lady at reception wasn’t helpful when we reported the issues, but the manager handled the situation well. He changed our room immediately and offered a complimentary 30-minute massage, which we appreciated. The entertainment team was great, and the spa experience was excellent. Meena and Hudda gave wonderful massages, and Lubna, the housekeeping lady, kept everything clean and was very kind. However, the WiFi was very poor and barely worked. We were also disappointed that although we booked full board, water was only provided at breakfast. There was no water served at lunch or dinner, and guests were discouraged from bringing their own drinks or food. The price difference for water was unreasonable—5 dirhams outside but 30 dirhams in the hotel. Another concern was safety. There were no “wet floor” signs, and one of our friends slipped because of that. Overall, we enjoyed the spa and some of the staff were wonderful, but there were several issues with facilities, food service, and basic hospitality that need serious improvement.

Room and everything in the hotel was very clean

Il faut réparer les douches à part ça tout est bonne

We had amazing time. Staff are very friendly

It was our first time in Morocco, compared to the European standard we have different expectations, 4 star hotel is 3 star hotel. Firstly we booked the room with garden view but the view was on a street and rubbish from hotel, there was unpleasant smell from the bathroom every day. We had booked full board but there is a few different restaurants in hotel and you have to pay separately, overpriced, otherwise you can't sit around the pool you have to buy something. I didn't like that every morning you have to "reserve" the pool chairs as people were getting up in the morning and placing towels on chairs around the pool otherwise there was no chance to relax around the pool, not enough chairs for everyone. We visited the hotel beach which is 10 minutes walk from hotel. The good things about the stay was food, you can always find something for yourself, children were happy with the choices. Entertainment for children around the pool everyday and in the evening as well. The staff from hotel very professional and friendly. On the last day we checked out at 11am but we could stay around the hotel until our evening flight ,which I really appreciated and we could book the taxi to get to the airport.

Nice thanks

POSITIVES Argana was reasonably priced. On arrival we were warmly welcomed by reception staff. The gym staff, cleaning and catering staff were all very nice and lovely people. Fridge, kettle was provided (but no teabags or water or mugs). Room sizes were good. NEGATIVES We had 5 rooms and unfortunately the state of the hotel didnt live up to expectations. Door handles were broken, curtain hooks were not attached properly, the food gave a few of our people food poisoning, towels dirty, wobbly toilet seat, rooms had loud music coming from outside, sink would move at every touch. Shower was so small that the towels were above the toilet which i can guarantee they've fallen on or beside the toilet more than once. Our 5 rooms were spread out sparsely over 2 floors and opposite sides of the hotel, not sure if this could have been improved due to how busy the hotel was. wifi was terrible. Was not working especially in the evening and this had been raised 3 times, each time we were told a technician will be over, however it never happened, we felt fobbed off Expecting a reply from the quality manager saying "we remain committed to improving our services and facilities. Thank you for your comments". We would not reccommend this hotel unless this hotel gets some added investment and they start respecting their customers experience. A hotel makes or breaks a holiday and this hotel is one to avoid, avoid, avoid. For once, we were happy that a holiday stay had ended. Unfortunately.

We were not made aware of building works going on