Royal Mirage Deluxe Marrakech

Hotel is run down and understaffed, people that work don't know what they are doing nor can communicate. They took 20 min to find us a room service menu searching in most rooms then took 40min to make a sandwich. Phones don't dial between room to room; nor room service..only reception number who either can't understand or says someone would call you back,Forget about enjoying breakfast or spa, no one is around to ask. There were no cups, no clean tables, no tea spoons, were given some plastic spoons in the rooms as well. Soft drinks and beer were served warm out of stock room. We had Juinior Suits supposedly nicer bigger rooms, not worth it.Old frilled towels, curtains hanging on 3 hooks if that, one plug to switch between, coffee machine, fridge and a lamp. Very disappointing experience. We thought location was good for getting to places but on main road everyone honks from 7am. It was once a glorious hotel but probably 20 years ago

The hotel is amazingly beautiful and really local to the centre. The staff were nice in the hotel and the room was very nice including bathroom. My only complaint is about the Spa, for two people we paid 1300 MAD for a selected service however they just completed a service which was actually not what we wanted and cost 700MAD instead. When we complained Iman the young girl was laughing at us and she needs to learn some manners. We were scammed and she told us so many lies it’s actually Terrible! This ruined our mood and left a very negative impact for our stay. Not sure why these young girls thinking of themselves and become obnoxious. We wanted our money back and she refused but we showed her on the board how much we should have been charged for what they gave us. The overbooked the ONE working lady downstairs so couldn’t complete our services properly at all!!!!!

With its architecture, refined design, and regal décor, the Royal Mirage Deluxe gives you the best of Marrakesh, and it's close to the vibrant city center, the Medina, and the many treasures of the ochre city. Do not expect a modern hotel or perfectly working appliances but authenticity, charm, and timeless magic.

Very Bad service Tve not working l was waiting Ito taking 4 hours my doter room far from my room bathroom senk Block Bad experience sorry!!!!!!!!

The employees were really nice and helpful

The staff is really nice. The room, bathroom and toilet were not clean enough

I had an unforgettable stay at Hotel Royal Mirage Deluxe Marrakech! From the moment I arrived, the hospitality was outstanding. Manager Mr. Said made sure every detail was perfect, always checking in with a warm smile and genuine care. Special thanks to Zin Eddine at the front desk—so professional, kind, and helpful with everything from check-in to arranging taxis and giving me local tips. The food at the restaurant was a highlight—delicious Moroccan dishes full of flavor and beautifully presented. The chef clearly takes great pride in every plate, and the restaurant staff were so friendly and attentive. And I must mention the spa—an oasis of peace and relaxation. The hammam experience was heavenly, and the massage left me feeling completely renewed. Thank you to the whole team for making my stay so special. Highly recommended!

The property was nice. I expected a bottle of water at check in and there was none. No offer and you have to pay unlike other hotels that give you one or two small bottles in the room. No coffee machine nothing in the room and fridges empty. For a four star acclaimed hotel this is basic necessity to offer water. Additionally, when we came back after a night out, front staff asked us for our room number and I’d, we presented and walked away only to see others behind us were not asked the same. So I told the staff to do the same for those behind us unless he took issue with us. He was forced to treat earl customers the same and I did not appreciate that at all. I’m here with my aunt who covers her head and we need to be respected just like all other clients of the hotel. I was disappointed by this, lack of water and this just could have made all the difference for our stay. Pool is nice and clean, breakfast is 2/5 was not very good but the doorman was the best and most enjoyable.

The people there were extremely friendly. We enjoyed the tea and the live music and the lobby. The rooms were clean and our maid did an excellent job of making sure we were taken care of. The balcony view of the Jr suite was better than we could’ve imagined, and this was the largest room we’ve ever gotten in our years of travel!

Very good location close to the market and the centre of Marrakesh yet enough out of the way to be very quiet

Lovely hotel that could perhaps have done with a little more TLC. The floor in my room was well past it's sell by date and the WiFi was a bit flakey.

The stay was wonderful, I have stayed at the Royal Mirage previously- this was my 6th visit The staff are amazing, in particular the reception staff Nagoua in particular was amazing. Lovely service overall and the location is brilliant for quick walk into downtown and Medina

No dining option besides their super expensive options. Amazing location though!!! and very confortable and cozy environment

nose of traffic and night Clubs i We couldn't sleep

Service, cinq étoiles, très propre, très convenant, petit déjeuner magnifique, restaurant marocain, sublime, le manager, un homme très très professionnel et une fois c’est pas assez À revenir, et ben c’est encore une dizaine de jours. C’est un plaisir d’être dans un hôtel pareil.

Nothing

Some broken door security items in room, not very safe.

They are remodeling some floors, so it was super noisy. The hotel is 2 to 3 stars at best. Doors are squeeky with a very load noise.

Wifi didnt work.bath tub kept blocking

The staff was nice. Housekeeping would come in and clean the room and once they had left the floor with really greasy and it made it dirty to get into bed. Had to continue washing feet. I got abouts 8 bug bites sleeping in my room. I'm not sure if it was from a mosquito or bed bugs. Overall it is a nice hotel but it is not worth the price you pay.