Hotel Zwanenburg

The room was dusty and the area is full of toxic air

Lovely place to stay and a brilliant host.. would stay again!

Room was not clean. The shower did not have a curtain or shower head holder.

We were allocated a ground floor room. The window closure was not substantial nor was the window locking. The central heating could not be turned off (or on) making it very unpleasant. The ventilation grille above the window was jammed shut. There were no net curtains therefore we had to keep the heavy curtains closed and the lights on. There were other minor points including a dirty bedside cabinet top (on arrival) and a dirty sock (under the bed). I have written to the hotel but the management choose to ignore my major complaints and replied only to minor problems. I have since written again but no reply was forthcoming.

DO NOT BOOK HERE. DOES BOT HAVE 24/7 ACCESS, THEY WILL LEAVE YOU STANDED IF YOU'RE LATE FOR CHECK IN, EVEN IF ITS OUT OF YOUR CONTROL.

Never checked in. We missed the check-in window and reached out to the Hotel through our booking agent to see if the remaining 2 nights of our stay would be honored. They never responded. We opted to stay elsewhere. Also, hotel is located in a quiet neighborhood, but there was a loud & noisy party that went late into the night across the street.

Good hotel with a nice patio area. Friendly lady at the desk. Local shops and easy transport. Nice cycle from hotel to Amsterdam Central.

No toiletries, no glass in the bathroom, no bar, no restaurant - noisy generator, window and door didn’t shut properly etc. etc. Cheap but not cheerful 😩

The room was small and nothing like the picture

Clean room, simple check in/out, easygoing staff, great price, great location. Exactly what I needed.

The single staff member we saw was supportive but facilities were inadequate. The room was in a poor state and nothing like very misleading photographs on the website. Perhaps other rooms look like that! I saw one review referring to the hotel as 'no-frills' - not true: it's more accurate to say lazy, given the apparent reluctance to maintain facilities - rusty radiator, filthy wallpaper, threadbare carpet. The heating worked well, but I can't think of anything else positive to say.

The room had mold and damp in the closet, they advertised a bar with pool table and restaurant, none there. On speaking to the staff to complain about the damp and ask to be moved I was told all rooms are the same . The photos used to advertise the property are nothing like the property itself. All in all it’s the worst hotel I have stayed at and Expedia should be vetting these properties more closely before advertising them.

Room clean, fridge, tv, kettle by request. Sheets and towels clean. Hot water in bathroom. Heater works. Supermarkets and restaurants close. NO ELEVATOR. If you need the room to be cleaned you have to pay 15e. It's a one night hotel.

Although the stuff were very helpful the hotel had no facilities not even a glass our cup in the room. There was not even a machine to get drinks or coffee. The air cons did not work and there was a sign not to use them. It is sad as this hotel must have been excellent 30 years ago as it has all the makings of a really nice place in the past. The rooms to sleep in for a night would be OK, for longer stays a bit doubtful, as there is no lift and if you have heavy bags, it is not great if you are on the top floor. As far as the area goes the shops were close, with a bakery just across the road but it didn't have coffee. There is a nice bakery just up the road we went to every morning that was small but really nice. Lido supermarket was 200metres up the road that was handy.

It’s easy to access the train station. You have to pay for air con as extra when you’re there. Which is fine we just didn’t know

Very loud inside plus under airplanes-

Relly nice location clean hotel stayed with 3 mates relly nice staff free parking no issues at all

Stayed here with my 3 mates relly nice people working at the hotel free parking and in a relly nice and safe location staff are very friendly and helpful would recommend

Peeling paint, mold in bathroom, 90 degrees outside and no air conditioning. Very small rooms. We booked three rooms but decided to eat the cost and went to a different hotel for the night.

Great budget option 10 mins on the train from amsterdam