Hotel Zwanenburg

Clean room, simple check in/out, easygoing staff, great price, great location. Exactly what I needed.

The single staff member we saw was supportive but facilities were inadequate. The room was in a poor state and nothing like very misleading photographs on the website. Perhaps other rooms look like that! I saw one review referring to the hotel as 'no-frills' - not true: it's more accurate to say lazy, given the apparent reluctance to maintain facilities - rusty radiator, filthy wallpaper, threadbare carpet. The heating worked well, but I can't think of anything else positive to say.

The room had mold and damp in the closet, they advertised a bar with pool table and restaurant, none there. On speaking to the staff to complain about the damp and ask to be moved I was told all rooms are the same . The photos used to advertise the property are nothing like the property itself. All in all it’s the worst hotel I have stayed at and Expedia should be vetting these properties more closely before advertising them.

Room clean, fridge, tv, kettle by request. Sheets and towels clean. Hot water in bathroom. Heater works. Supermarkets and restaurants close. NO ELEVATOR. If you need the room to be cleaned you have to pay 15e. It's a one night hotel.

Although the stuff were very helpful the hotel had no facilities not even a glass our cup in the room. There was not even a machine to get drinks or coffee. The air cons did not work and there was a sign not to use them. It is sad as this hotel must have been excellent 30 years ago as it has all the makings of a really nice place in the past. The rooms to sleep in for a night would be OK, for longer stays a bit doubtful, as there is no lift and if you have heavy bags, it is not great if you are on the top floor. As far as the area goes the shops were close, with a bakery just across the road but it didn't have coffee. There is a nice bakery just up the road we went to every morning that was small but really nice. Lido supermarket was 200metres up the road that was handy.

It’s easy to access the train station. You have to pay for air con as extra when you’re there. Which is fine we just didn’t know

Very loud inside plus under airplanes-

Relly nice location clean hotel stayed with 3 mates relly nice staff free parking no issues at all

Stayed here with my 3 mates relly nice people working at the hotel free parking and in a relly nice and safe location staff are very friendly and helpful would recommend

Peeling paint, mold in bathroom, 90 degrees outside and no air conditioning. Very small rooms. We booked three rooms but decided to eat the cost and went to a different hotel for the night.

Great budget option 10 mins on the train from amsterdam

Staff was welcoming, explained rules clearly and provided information when we needed it! Parking on site was great. Location is nice next to a lot of restaurants and a short drive to Amsterdam city center!

The property was great, really helpful for out of hours check in. Great staff, clean rooms, quiet location and easy walking distance to public transit!

Very simple, cost effective, and close to the station

Pictures were deceiving was not what I ordered. Never stay at this hotel worst property I ever stayed at in my life from the bathroom to the horrible rooms. The window was not even screwed into the wall. Do not be deceived by the pictures you will not get what you paid for!

Property was good. Need good transportation to stay here

The new owners were in the process of upgrading things. I was surprised that here was no elevator to reach my second floor room.

The room is basic with a little fridge and TV. Beds are comfortable. Unfortunately, the little safe is installed below a tabletop on the floor in the corner, so it's not easily accessible. The bathroom is small but clean (except for the hairdryer which could do with a wipe down). The door keys were replaced with electronic cards during my stay and the changeover went smoothly. Rooms are cleaned every 5 days (you need to book those cleaning services - no charge) during long stays. Air Conditioning is available at 15 Euro. There is no escalator so if you have problems with stairs make sure to book a downstairs unit. Unless you have your own car (parking available) it is important to note that the nearest bus stop is 1,3 km walking distance. Or take an Uber. M

We were even checked in a little earlier, for which we are grateful. The room itself is not bad, a large comfortable bed, but the bathroom had a leaky ceiling and water dripping on the floor. Extra charge for almost everything, even for using the air conditioning. There is no bottled drinking water and you can't even buy it on site. The nearest train or bus stop is 20 minutes away on foot

We tried to contact the hotel before we arrived, since we knew we wouldn’t be able to check in before 9 pm/ during their working hours. We send mails, tried to call - no replies. The day of arrival we got an email that they will put our key in a box, since we will arrive late. They did not send us a code for the box, so we couldn’t access the key. We tried to call and ring the bell - again nothing. We tried the numbers on the box and were lucky to find the right ones after like 2 hours. The next day a woman from the hotel opened the room while we were sleeping. She said she wrote a message and tried to call us. Her colleague made a mistake. She only checked us in for one night and not as planned for 3. The next thing was that the room door was not able to be locked from the outside, only from the inside. So we had to leave the room open, when we wanted to go out. They fixed the door the night before we left. Our last night we met 2 ladies who said that they are also checking in late. They got the code for the box, but there’s no key in the box. When we told the hotel woman, about our difficulties and that we didn’t get the code for the key box, she said it’s the first time something like that has ever happened.