A25 Premium Hotel - 19 Cha Ca

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8.2
/10
Very Good
165 reviews

What Guests Say About Their Stay

Jenifer Y. P.

10.0
/ 10
ONE OF THE BEST HOTEL SERVICE, THE ROOM IS COMPLETE EVERYTHING EVEN TO SHAMPOO ETC. VERY SATISFACTORY, ESPECIALLY THE FOOD I CONSIDER THIS IS ONE OF THE HOTELS WITH THE BEST BREAKFAST I HAVE EVER FOUND. If I go to Hanoi again I will choose this hotel again.
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Ellen S.

9.7
/ 10
Had so much fun and joy! Good staff, clean, nice breakfast buffet, great located.

Vong H. L.

10.0
/ 10
Good hostel for backpacker at center Hanoi.

SIRIPORN M.

9.4
/ 10
Fun bar below the hotel has an elevator with a complimentary breakfast beer, lovely staff. I live in the city
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Cao Chi Tam

9.4
/ 10
Friendly staff. Best place for traveller.
In the Area
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19 Cha Ca, Hang Dao, Hoan Kiem, Hanoi, Vietnam, 100444

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Elevator
WiFi
Staying at A25 Premium Hotel - 19 Cha Ca is a good choice when you are visiting Hang Dao. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around A25 Premium Hotel - 19 Cha Ca

19 Cha Ca, Hang Dao, Hoan Kiem, Hanoi, Vietnam, 100444
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Lobby A25 Premium Hotel - 19 Cha Ca
Lobby 2 A25 Premium Hotel - 19 Cha Ca

Discover More About A25 Premium Hotel - 19 Cha Ca

The Charm of A25 Hotel - 19 Cha Ca

Planning a trip to Hanoi and looking for a comfortable and conveniently located place to stay? A25 Hotel - 19 Cha Ca offers a fantastic base for exploring Vietnam's vibrant capital. This introduction aims to provide Australian travelers with all the essential information they need to consider A25 Hotel - 19 Cha Ca for their next adventure. Rates at A25 Hotel - 19 Cha Ca start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of A25 Hotel - 19 Cha Ca

A25 Hotel - 19 Cha Ca is situated in the heart of Hanoi's historic Old Quarter, a bustling and captivating area known for its narrow streets, traditional architecture, and lively atmosphere. Located at 19 Chả Cá, Hàng Đào, Quận Hoàn Kiếm, Hà Nội, Việt Nam, 100444, the hotel is within easy reach of many of the city's key attractions. It's a short distance from the city centre, making it ideal for those who enjoy exploring on foot. The surrounding area is alive with vibrant local cafes and bustling street markets, offering a true taste of Hanoi life. For those looking to venture further, public transport options are readily available, and the hotel's central location means many of Hanoi's iconic landmarks are just a stroll away.

Guest Facilities and Services at A25 Hotel - 19 Cha Ca

Guest facilities at A25 Hotel - 19 Cha Ca are designed to ensure a comfortable and convenient stay for all visitors. Understanding the importance of a good start to the day, the hotel offers breakfast options that cater to various tastes, including local Vietnamese specialties and familiar choices. For travelers who appreciate a strong coffee culture, you'll find excellent coffee available. Free Wi-Fi is provided throughout the hotel, keeping you connected during your stay. A helpful 24-hour front desk is on hand to assist with any queries or requests, ensuring peace of mind at any hour. Secure luggage storage is also available, allowing you to explore the city freely before check-in or after check-out.

Room Information and Stay Experience at A25 Hotel - 19 Cha Ca

A25 Hotel - 19 Cha Ca offers a range of rooms designed to provide a restful and pleasant experience. The room types of A25 Hotel - 19 Cha Ca are varied to suit different traveler needs. Each room is maintained to a high standard of cleanliness, a key priority for many Australian travelers. You can expect comfortable bedding, ensuring a good night's sleep after a day of sightseeing. Modern climate control systems are in place, guaranteeing a pleasant temperature regardless of the weather outside. The bathrooms are clean and well-appointed, providing a refreshing space to start or end your day.

Recommended Nearby Dining and Cafes around A25 Hotel - 19 Cha Ca

The area surrounding A25 Hotel - 19 Cha Ca is a culinary delight, offering a rich tapestry of flavors and dining experiences. You'll find numerous local eateries serving authentic Vietnamese cuisine, from pho and banh mi to fresh spring rolls. The vibrant street food scene is a must-try, offering delicious and affordable options. For those who enjoy a good brunch or a quality coffee, the neighborhood boasts a growing number of cafes that rival those found in Australian cities. Whether you're seeking a quick bite or a leisurely meal, the dining options near the hotel are plentiful and sure to satisfy.

Popular Attractions and Activities near A25 Hotel - 19 Cha Ca

Hanoi's Hoan Kiem District, where A25 Hotel - 19 Cha Ca is located, is brimming with cultural and historical sites. Here are some popular attractions and activities you can explore: * **Hoan Kiem Lake:** A picturesque lake in the city center, perfect for a leisurely stroll and home to the iconic Turtle Tower. * **Ngoc Son Temple:** Located on a small island in Hoan Kiem Lake, accessible by the charming red Huc Bridge. * **Hanoi Old Quarter:** Wander through the maze of streets, each historically dedicated to a specific trade, and soak in the vibrant atmosphere. * **Water Puppet Theatre:** Experience a unique traditional Vietnamese art form with a captivating water puppet show. * **Dong Xuan Market:** Hanoi's largest covered market, offering a wide array of goods from clothing to fresh produce. If you are looking for other activities around A25 Hotel - 19 Cha Ca, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to A25 Hotel - 19 Cha Ca from the Airport

Getting to A25 Hotel - 19 Cha Ca from Noi Bai International Airport (HAN) is straightforward, with several convenient transportation options available. Understanding the airport transfer service of A25 Hotel - 19 Cha Ca can help you plan your journey efficiently. Here's how to get to A25 Hotel - 19 Cha Ca: * **Airport Link Train:** A reliable and cost-effective option that connects the airport to the city center. From the nearest station, you can take a short taxi or rideshare service to the hotel. * **Airport Shuttle Bus:** Several bus routes operate from the airport to various points in the city. Check the routes to find the one closest to the hotel. * **Public Metered Taxis:** Readily available at the airport, these offer a direct route to your accommodation. Ensure the meter is used for a fair fare. * **Rideshare Services:** Convenient and often pre-priced, rideshare services provide another direct transport option. For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose A25 Hotel - 19 Cha Ca

A25 Hotel - 19 Cha Ca stands out as an excellent choice for Australian travelers seeking a comfortable, well-located, and value-for-money stay in Hanoi. Here’s a summary of why you should consider it: * **Prime Location:** Situated in the vibrant Old Quarter, offering easy access to attractions, dining, and local culture. * **Comfortable Accommodation:** Clean, well-maintained rooms with essential amenities for a pleasant stay. * **Friendly Service:** A helpful 24-hour front desk is always ready to assist you. * **Convenient Facilities:** Enjoy amenities like free Wi-Fi and luggage storage. Ready to experience Hanoi? Check room availability at A25 Hotel - 19 Cha Ca and Book A25 Hotel - 19 Cha Ca today through Traveloka for great deals. Book budget hotels in Hanoi and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in A25 Premium Hotel - 19 Cha Ca

Entertainment Facility A25 Premium Hotel - 19 Cha Ca
Entertainment Facility
Common Space A25 Premium Hotel - 19 Cha Ca
Common Space
Lobby A25 Premium Hotel - 19 Cha Ca
Lobby
Accommodation Services A25 Premium Hotel - 19 Cha Ca
Accommodation Services
Exterior A25 Premium Hotel - 19 Cha Ca
Exterior

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Luggage storage
  • Porter

In-room Facilities

  • Bathrobe
  • Cable TV
  • Hairdryer
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Non-smoking room
  • Smoke-free

Food and Drinks

  • Breakfast
  • Buffet breakfast

Connectivity

  • Free WiFi

Accommodation Policy & General Information in A25 Premium Hotel - 19 Cha Ca

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Extra Breakfast

Accommodation charges VND 100,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at A25 Premium Hotel - 19 Cha Ca
51
Number of floors in A25 Premium Hotel - 19 Cha Ca
4
Another facilities in A25 Premium Hotel - 19 Cha Ca
Bellhop, Welcoming drinks, Concierge, Doorman, Front desk

Frequently asked questions about A25 Premium Hotel - 19 Cha Ca

What are available facilities at A25 Premium Hotel - 19 Cha Ca?
There are top facilites at A25 Premium Hotel - 19 Cha Ca such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at A25 Premium Hotel - 19 Cha Ca?
The standard check-in time at A25 Premium Hotel - 19 Cha Ca is starting from From 14:00 while the latest check-out time is at Before 12:00
Does A25 Premium Hotel - 19 Cha Ca provide breakfast?
Yes, A25 Premium Hotel - 19 Cha Ca provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of A25 Premium Hotel - 19 Cha Ca?
A25 Premium Hotel - 19 Cha Ca has a 3.0-star rating.
How many floors does A25 Premium Hotel - 19 Cha Ca have?
A25 Premium Hotel - 19 Cha Ca has 4.
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A25 Premium Hotel - 19 Cha Ca reviews and ratings

8.3
Very Good
From 161 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.9

Service and Facilites

8.4

People often mention about A25 Premium Hotel - 19 Cha Ca
All
Staff Friendliness (5)
Room Space (5)
Variety (5)
Surroundings (4)
Wifi (4)
Ambiance (4)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
In-house Restaurant (4)
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Traveller Reviews A25 Premium Hotel - 19 Cha Ca

Number of reviews per page
20
40
Customer reviews
Triển H. K.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff at A25 were enthusiastic, and the atmosphere was great. I had a wonderful experience here and will definitely come back if I have the chance.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Thank you very much for your stay at Hotel A25 and for sharing your valuable feedback. We are delighted to hear that you had a wonderful time at Hotel A25. We hope to welcome you back again and we will strive to provide you with the best service in the future.
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Ngan H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
I had an amazing stay here. The staff were incredibly lovely. I upgraded to a larger VIP room without paying extra.
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Accommodation's Reply
24 Apr 2026
Thank you very much for your stay at Hotel A25 and for sharing your valuable feedback. We are delighted to hear that you had a wonderful time at Hotel A25. We hope to welcome you back again and we will strive to provide you with the best service in the future.
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T***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
This might be the best hotel I've ever stayed at! Even though I only stayed one night, the service was excellent, the room had everything I needed, and even included things I didn't expect hotels to provide, like nail clippers, a shaving kit, cotton swabs, etc. I loved it and will be back!!
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1 people find it helpful
Accommodation's Reply
01 Mar 2026
Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.
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Hoàng K. N.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 34 week(s) ago
I was disappointed with the hotel's handling of my reservation. I booked a room two weeks in advance for the New Year's holiday, but upon arrival, I was told that due to a system error, the hotel was fully booked and my room was unavailable. The error was on the hotel's side, but I still had to wait nearly two hours for it to be processed. I was then transferred to a more distant and inconvenient location on Hue Street. My family booked a family room with two double beds, but it was split into two separate rooms at opposite ends of the hallway, which was very inconvenient. The room itself was decent and clean, but the hotel lacked professionalism. I will not be returning!
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Accommodation's Reply
01 Mar 2026
First, thank you so much for sharing your valuable feedback regarding your stay. We sincerely apologize for the inconvenience you and your family experienced during your stay. You booked your room two weeks in advance, and we deeply regret the system error that prevented you from checking in, especially during the peak New Year's holiday season. We are deeply sorry for making you wait for almost two hours and for providing rooms far apart, as this was not our intention. We are also deeply sorry for the inconvenience caused by providing a separate room at the end of the hallway, even though you booked a family room with two double beds. This highlights a weakness in our hotel's booking management and customer service. Your valuable feedback is crucial for our management team to review the booking process (especially during peak season) and improve our response to customer issues. We will do our best to provide more professional and prompt service in the future. We understand that apologies alone cannot compensate for the inconvenience, but we sincerely hope to provide better service in the future and regain your trust in the A25 hotel system.
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Sri M. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Nice location, best amenities, clean, when I go back to Hanoi, I will stay again.
1 people find it helpful
Accommodation's Reply
01 Mar 2026
We would like to take this opportunity to thank you for choosing A25 Hotel and for sharing your experience with us. We are delighted to know that you had an enjoyable stay at A25 Hotel during this trip. We sincerely look forward to welcoming you back and having the opportunity to serve you again with our warm hospitality.
P***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The two security guards were very enthusiastic in helping guests with luggage, parking motorbikes, etc. They were cheerful and friendly (the guard on the night shift, in addition to his guard duties, also watered the plants in front of the hotel, showing great dedication to his job). The room wasn't exactly like the picture on the app I booked, but the bed type was exactly what I wanted. The only difference was the surrounding decor; there was a pillar in the middle of the room which was a bit inconvenient. The room was clean and well-equipped, with a heater, and the bathroom included not only the usual toiletries but also facial cleanser (very thoughtful). If you want to check in immediately, you can go to the hotel or book directly (of course, the price will be higher than the app). If you want to check in on time from 2 PM to 12 AM as per the regulations at a cheaper price, book through the app! You get what you pay for. The reception staff on both shifts were friendly to guests. The hotel has a very good breakfast buffet! The food is diverse, clean, and beautifully presented. The staff at the buffet counter were polite when interacting with guests. Overall, A25 19 Fish Cake is really good, everyone! 9/10 points.
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+5
1 people find it helpful
Accommodation's Reply
01 Mar 2026
Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.
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p***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
The support staff were very helpful.
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Accommodation's Reply
01 Mar 2026
Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.
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r***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
Excellent stay in the hotel, the food was good as per Vietnam and more spacious room
1 people find it helpful
Accommodation's Reply
11 Oct 2025
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
THIN D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 77 week(s) ago
The staff is extremely friendly, the rooms are super spacious and clean, I will come back many times.
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Accommodation's Reply
11 Oct 2025
Thank you for choosing A25 Hotel and sharing your wonderful experience. We're glad you enjoyed your stay at A25 Hotel. We look forward to welcoming you again and will do our best to provide you with the best service. Thank you for choosing A25 Hotel and sharing your wonderful experience. We're glad you enjoyed your stay at A25 Hotel. We look forward to welcoming you again and will do our best to provide you with the best service.
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Jenifer Y. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 84 week(s) ago
ONE OF THE BEST HOTEL SERVICE, THE ROOM IS COMPLETE EVERYTHING EVEN TO SHAMPOO ETC. VERY SATISFACTORY, ESPECIALLY THE FOOD I CONSIDER THIS IS ONE OF THE HOTELS WITH THE BEST BREAKFAST I HAVE EVER FOUND. If I go to Hanoi again I will choose this hotel again.
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3 people find it helpful
Accommodation's Reply
25 Jan 2025
Thank you very much for your wonderful compliments! We are glad to know that you had a memorable stay at our hotel. We will continue to strive to improve and provide better services. We look forward to welcoming you back in the future!
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NGUYEN T. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 95 week(s) ago
Hotel is good at lacotion, room and staff services
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Accommodation's Reply
18 Nov 2024
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
Bui H. L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 138 week(s) ago
Tôi đã nhiều lần lưu trú tại khách sạn này. Vị trí trong khu phố cổ, thuận tiện tham quan, xung quanh có nhiều dịch vụ ăn uống.
2 people find it helpful
Dominique Petrignet Boissier
icon-origin-TRAVELOKA
6.0
/10
Reviewed 145 week(s) ago
The receptionist's service is very bad. They forgot to book a tour to Ninh Binh for my family. I had paid for the tour before but they still forgot. We reminded them many times and insisted that we would go that day. November 16, but the receptionist said it was because we booked on November 17, after some back and forth they finally accepted that it was their fault. They also lied and told us that the car was coming, causing my family to have to wait all morning.
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dang k. m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 183 week(s) ago
The room is spacious and convenient to go back to
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NGUYEN THI HAI LY
icon-origin-TRAVELOKA
10.0
/10
Reviewed 196 week(s) ago
Khách sạn cực kì tuyệt vời, phòng sạch, đẹp và vô cùng tiện nghi Nhân viên lịch sự, chu đáo và vô cùng nhiệt tình, đặc biệt belt Hoàng Anh, cực kì tử tế và thân thiện
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Nguyen T. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 220 week(s) ago
ăn sáng ít món nhưng ngon, khách sạn gần bờ hồ, đi bộ ra tầm 5-10p, phòng sạch sẽ, có cửa sổ thoáng mát, giường rộng, thoải mái cho gia đình có con nhỏ
1 people find it helpful
Phm n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 223 week(s) ago
My family just spent a vacation here. Central hotel, step out full of delicious food, easy travel, large and beautiful rooms, fully equipped facilities like at home, enthusiastic and friendly receptionist. nothing to criticize. Only breakfast needs to alternately change the menu is better. Because my family stayed here for 3 days, breakfast was duplicated
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2 people find it helpful
itthiphat L.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.3
/10
Reviewed 448 week(s) ago
Overview of the hotel is not clean. Not clean air, smell.
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agnes a.
icon-Family
Family
icon-origin-TRAVELOKA
5.5
/10
Reviewed 451 week(s) ago
Plus; strategic location and cheap. minus; I stayed in the dormitory room which contains 18 bed. There is only 1 shower and 1 adjoining toilet in the room. And the toilet was very smelly. This hostel also smells of cigarette smoke and is dirty (oh yes they have some cats hanging around everywhere) .So, if you are okay with dirty and smell place, you can stay here.
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1 people find it helpful
Tarcisia M. C. D.
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 451 week(s) ago
Dirty bathroom, small water, toilet smell uncomfortable atmosphere fixed location very nice, service less good.
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1 people find it helpful
Number of reviews per page
20
40

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Lobby 4 A25 Premium Hotel - 19 Cha Ca

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.3
Very Good
From 161 reviews
Provided by travellers on
Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.9

Service and Facilites

8.4

People often mention about A25 Premium Hotel - 19 Cha Ca
All
Staff Friendliness (5)
Room Space (5)
Variety (5)
Surroundings (4)
Wifi (4)
Ambiance (4)
Bedroom (4)
Bathroom (4)
Hotel Area (4)
In-house Restaurant (4)
Sort by
Most Recent
Format
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Traveller Reviews A25 Premium Hotel - 19 Cha Ca

Number of reviews per page
20
40
Customer reviews
Triển H. K.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The staff at A25 were enthusiastic, and the atmosphere was great. I had a wonderful experience here and will definitely come back if I have the chance.
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Thank you very much for your stay at Hotel A25 and for sharing your valuable feedback. We are delighted to hear that you had a wonderful time at Hotel A25. We hope to welcome you back again and we will strive to provide you with the best service in the future.
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Ngan H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
I had an amazing stay here. The staff were incredibly lovely. I upgraded to a larger VIP room without paying extra.
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Accommodation's Reply
24 Apr 2026
Thank you very much for your stay at Hotel A25 and for sharing your valuable feedback. We are delighted to hear that you had a wonderful time at Hotel A25. We hope to welcome you back again and we will strive to provide you with the best service in the future.
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T***h
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
This might be the best hotel I've ever stayed at! Even though I only stayed one night, the service was excellent, the room had everything I needed, and even included things I didn't expect hotels to provide, like nail clippers, a shaving kit, cotton swabs, etc. I loved it and will be back!!
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1 people find it helpful
Accommodation's Reply
01 Mar 2026
Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.
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Hoàng K. N.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 34 week(s) ago
I was disappointed with the hotel's handling of my reservation. I booked a room two weeks in advance for the New Year's holiday, but upon arrival, I was told that due to a system error, the hotel was fully booked and my room was unavailable. The error was on the hotel's side, but I still had to wait nearly two hours for it to be processed. I was then transferred to a more distant and inconvenient location on Hue Street. My family booked a family room with two double beds, but it was split into two separate rooms at opposite ends of the hallway, which was very inconvenient. The room itself was decent and clean, but the hotel lacked professionalism. I will not be returning!
Read More
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Find this review helpful?
Accommodation's Reply
01 Mar 2026
First, thank you so much for sharing your valuable feedback regarding your stay. We sincerely apologize for the inconvenience you and your family experienced during your stay. You booked your room two weeks in advance, and we deeply regret the system error that prevented you from checking in, especially during the peak New Year's holiday season. We are deeply sorry for making you wait for almost two hours and for providing rooms far apart, as this was not our intention. We are also deeply sorry for the inconvenience caused by providing a separate room at the end of the hallway, even though you booked a family room with two double beds. This highlights a weakness in our hotel's booking management and customer service. Your valuable feedback is crucial for our management team to review the booking process (especially during peak season) and improve our response to customer issues. We will do our best to provide more professional and prompt service in the future. We understand that apologies alone cannot compensate for the inconvenience, but we sincerely hope to provide better service in the future and regain your trust in the A25 hotel system.
Translated by Google Icon
See original
Sri M. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 35 week(s) ago
Nice location, best amenities, clean, when I go back to Hanoi, I will stay again.
1 people find it helpful
Accommodation's Reply
01 Mar 2026
We would like to take this opportunity to thank you for choosing A25 Hotel and for sharing your experience with us. We are delighted to know that you had an enjoyable stay at A25 Hotel during this trip. We sincerely look forward to welcoming you back and having the opportunity to serve you again with our warm hospitality.
P***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 36 week(s) ago
The two security guards were very enthusiastic in helping guests with luggage, parking motorbikes, etc. They were cheerful and friendly (the guard on the night shift, in addition to his guard duties, also watered the plants in front of the hotel, showing great dedication to his job). The room wasn't exactly like the picture on the app I booked, but the bed type was exactly what I wanted. The only difference was the surrounding decor; there was a pillar in the middle of the room which was a bit inconvenient. The room was clean and well-equipped, with a heater, and the bathroom included not only the usual toiletries but also facial cleanser (very thoughtful). If you want to check in immediately, you can go to the hotel or book directly (of course, the price will be higher than the app). If you want to check in on time from 2 PM to 12 AM as per the regulations at a cheaper price, book through the app! You get what you pay for. The reception staff on both shifts were friendly to guests. The hotel has a very good breakfast buffet! The food is diverse, clean, and beautifully presented. The staff at the buffet counter were polite when interacting with guests. Overall, A25 19 Fish Cake is really good, everyone! 9/10 points.
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+5
1 people find it helpful
Accommodation's Reply
01 Mar 2026
Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.
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p***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 37 week(s) ago
The support staff were very helpful.
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Accommodation's Reply
01 Mar 2026
Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.
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r***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 60 week(s) ago
Excellent stay in the hotel, the food was good as per Vietnam and more spacious room
1 people find it helpful
Accommodation's Reply
11 Oct 2025
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
THIN D.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 77 week(s) ago
The staff is extremely friendly, the rooms are super spacious and clean, I will come back many times.
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Accommodation's Reply
11 Oct 2025
Thank you for choosing A25 Hotel and sharing your wonderful experience. We're glad you enjoyed your stay at A25 Hotel. We look forward to welcoming you again and will do our best to provide you with the best service. Thank you for choosing A25 Hotel and sharing your wonderful experience. We're glad you enjoyed your stay at A25 Hotel. We look forward to welcoming you again and will do our best to provide you with the best service.
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Jenifer Y. P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 84 week(s) ago
ONE OF THE BEST HOTEL SERVICE, THE ROOM IS COMPLETE EVERYTHING EVEN TO SHAMPOO ETC. VERY SATISFACTORY, ESPECIALLY THE FOOD I CONSIDER THIS IS ONE OF THE HOTELS WITH THE BEST BREAKFAST I HAVE EVER FOUND. If I go to Hanoi again I will choose this hotel again.
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3 people find it helpful
Accommodation's Reply
25 Jan 2025
Thank you very much for your wonderful compliments! We are glad to know that you had a memorable stay at our hotel. We will continue to strive to improve and provide better services. We look forward to welcoming you back in the future!
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NGUYEN T. T.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 95 week(s) ago
Hotel is good at lacotion, room and staff services
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Accommodation's Reply
18 Nov 2024
We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.
Bui H. L.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 138 week(s) ago
Tôi đã nhiều lần lưu trú tại khách sạn này. Vị trí trong khu phố cổ, thuận tiện tham quan, xung quanh có nhiều dịch vụ ăn uống.
2 people find it helpful
Dominique Petrignet Boissier
icon-origin-TRAVELOKA
6.0
/10
Reviewed 145 week(s) ago
The receptionist's service is very bad. They forgot to book a tour to Ninh Binh for my family. I had paid for the tour before but they still forgot. We reminded them many times and insisted that we would go that day. November 16, but the receptionist said it was because we booked on November 17, after some back and forth they finally accepted that it was their fault. They also lied and told us that the car was coming, causing my family to have to wait all morning.
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dang k. m.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 183 week(s) ago
The room is spacious and convenient to go back to
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NGUYEN THI HAI LY
icon-origin-TRAVELOKA
10.0
/10
Reviewed 196 week(s) ago
Khách sạn cực kì tuyệt vời, phòng sạch, đẹp và vô cùng tiện nghi Nhân viên lịch sự, chu đáo và vô cùng nhiệt tình, đặc biệt belt Hoàng Anh, cực kì tử tế và thân thiện
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Nguyen T. K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 220 week(s) ago
ăn sáng ít món nhưng ngon, khách sạn gần bờ hồ, đi bộ ra tầm 5-10p, phòng sạch sẽ, có cửa sổ thoáng mát, giường rộng, thoải mái cho gia đình có con nhỏ
1 people find it helpful
Phm n.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 223 week(s) ago
My family just spent a vacation here. Central hotel, step out full of delicious food, easy travel, large and beautiful rooms, fully equipped facilities like at home, enthusiastic and friendly receptionist. nothing to criticize. Only breakfast needs to alternately change the menu is better. Because my family stayed here for 3 days, breakfast was duplicated
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2 people find it helpful
itthiphat L.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.3
/10
Reviewed 448 week(s) ago
Overview of the hotel is not clean. Not clean air, smell.
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agnes a.
icon-Family
Family
icon-origin-TRAVELOKA
5.5
/10
Reviewed 451 week(s) ago
Plus; strategic location and cheap. minus; I stayed in the dormitory room which contains 18 bed. There is only 1 shower and 1 adjoining toilet in the room. And the toilet was very smelly. This hostel also smells of cigarette smoke and is dirty (oh yes they have some cats hanging around everywhere) .So, if you are okay with dirty and smell place, you can stay here.
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Tarcisia M. C. D.
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 451 week(s) ago
Dirty bathroom, small water, toilet smell uncomfortable atmosphere fixed location very nice, service less good.
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1 people find it helpful
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