What do past guests say about A25 Hotel - 19 Cha Ca?

A25 Hotel - 19 Cha Ca is well-known for its Location, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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A25 Hotel - 19 Cha Ca

Name: A25 Hotel - 19 Cha Ca
Address: 19 Cha Ca, Hang Dao Ward, Hoan Kiem District, Hanoi, Vietnam, 100444, 19 Cha Ca, Hanoi, 100444, Vietnam
Rating: 8.2

Hotels

8.2

/10

Very Good

159 reviews

What Guests Say About Their Stay

Jenifer Y. P.

10.0

/ 10

ONE OF THE BEST HOTEL SERVICE, THE ROOM IS COMPLETE EVERYTHING EVEN TO SHAMPOO ETC. VERY SATISFACTORY, ESPECIALLY THE FOOD I CONSIDER THIS IS ONE OF THE HOTELS WITH THE BEST BREAKFAST I HAVE EVER FOUND. If I go to Hanoi again I will choose this hotel again.

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Ellen S.

9.7

/ 10

Had so much fun and joy! Good staff, clean, nice breakfast buffet, great located.

Vong H. L.

10.0

/ 10

Good hostel for backpacker at center Hanoi.

SIRIPORN M.

9.4

/ 10

Fun bar below the hotel has an elevator with a complimentary breakfast beer, lovely staff. I live in the city

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Cao Chi Tam

9.4

/ 10

Friendly staff. Best place for traveller.

In the Area

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19 Cha Ca, Hang Dao Ward, Hoan Kiem District, Hanoi, Vietnam, 100444

Main Facilities

Restaurant

24-Hour Front Desk

Elevator

WiFi

note: hotel was previously named Hanoi Rock Hostel Staying at A25 Hotel - 19 Cha Ca is a good choice when you are visiting Hang Dao Ward. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around A25 Hotel - 19 Cha Ca

19 Cha Ca, Hang Dao Ward, Hoan Kiem District, Hanoi, Vietnam, 100444

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Discover More About A25 Hotel - 19 Cha Ca

note: hotel was previously named Hanoi Rock Hostel

Location

Staying at A25 Hotel - 19 Cha Ca is a good choice when you are visiting Hang Dao Ward.

About A25 Hotel - 19 Cha Ca

A25 Hotel - 19 Cha Ca is highly recommended for backpackers who want to get an affordable stay yet comfortable at the same time.

For you, travelers who wish to travel comfortably on a budget, A25 Hotel - 19 Cha Ca is the perfect place to stay that provides decent facilities as well as great services.

From business event to corporate gathering, A25 Hotel - 19 Cha Ca provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at A25 Hotel - 19 Cha Ca, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at A25 Hotel - 19 Cha Ca is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

A25 Hotel - 19 Cha Ca is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Are you a shopaholic? Staying at A25 Hotel - 19 Cha Ca will surely spoil you for numerous shopping centers nearby.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, A25 Hotel - 19 Cha Ca is suitable for you who value privacy during your stay.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at A25 Hotel - 19 Cha Ca.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from A25 Hotel - 19 Cha Ca exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

A25 Hotel - 19 Cha Ca is a hotel with great comfort and excellent service according to most hotel's guests.

With all facilities offered, A25 Hotel - 19 Cha Ca is the right place to stay.

All facilities in A25 Hotel - 19 Cha Ca

Functional Hall

Lobby

Exterior

Bedroom

In-room Bathroom

Hotel Services

Bellhop
Welcoming drinks
Concierge
Doorman
Front desk
24-hour Receptionist
24-hour security
Luggage storage
Porter

In-room Facilities

Bathrobe
Cable TV
Hairdryer
In-room safe
Refrigerator
Shower
TV

Public Facilities

Elevator
Restaurant
Breakfast restaurant
Room service
Safety deposit box
WiFi in public area

General

AC
Non-smoking room
Smoke-free

Food and Drinks

Breakfast
Buffet breakfast

Connectivity

Free WiFi

Accommodation Policy & General Information in A25 Hotel - 19 Cha Ca

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Extra Breakfast

Accommodation charges VND 100,000/guest for extra breakfast.

Breakfast

Breakfast at the accommodation will be provided from 06:00 - 10:00.

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General Information

Popular Facilities	AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at A25 Hotel - 19 Cha Ca	51
Number of floors in A25 Hotel - 19 Cha Ca	4
Another facilities in A25 Hotel - 19 Cha Ca	Bellhop, Welcoming drinks, Concierge, Doorman, Front desk

Frequently asked question in A25 Hotel - 19 Cha Ca

What are available facilities at A25 Hotel - 19 Cha Ca?

There are top facilites at A25 Hotel - 19 Cha Ca such as AC, Restaurant, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at A25 Hotel - 19 Cha Ca?

The standard check-in time at A25 Hotel - 19 Cha Ca is starting from From 14:00 while the latest check-out time is at Before 12:00

Does A25 Hotel - 19 Cha Ca provide breakfast?

Yes, A25 Hotel - 19 Cha Ca provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of A25 Hotel - 19 Cha Ca

A25 Hotel - 19 Cha Ca has a 3.0-star rating.

How many floors does A25 Hotel - 19 Cha Ca have?

A25 Hotel - 19 Cha Ca has 4.

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More Reviews from Other Guests in A25 Hotel - 19 Cha Ca

Overall Ratings & Reviews A25 Hotel - 19 Cha Ca

Traveloka (158)

Other sources (1)

8.3

Very Good

From 158 reviews

Provided by travelers on

Cleanliness

8.0

Room Comfort

8.1

Meal

8.1

Location

8.9

Service and Facilites

8.3

People often mention about A25 Hotel - 19 Cha Ca

All

Staff Friendliness (5)

Room Space (5)

Variety (5)

Surroundings (4)

Wifi (4)

Ambiance (4)

Bedroom (4)

Bathroom (4)

Hotel Area (4)

Family Friendly (3)

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Traveler Reviews A25 Hotel - 19 Cha Ca

Number of reviews per page

Customer reviews

T***h

9.4

/10

Reviewed 5 week(s) ago

This might be the best hotel I've ever stayed at! Even though I only stayed one night, the service was excellent, the room had everything I needed, and even included things I didn't expect hotels to provide, like nail clippers, a shaving kit, cotton swabs, etc. I loved it and will be back!!

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Accommodation's Reply

01 Mar 2026

Thank you for staying at Hotel A25 and sharing your valuable experience. We are delighted that you enjoyed your stay at Hotel A25. We hope to welcome you back again soon. All of our staff will do their best to provide you with the best service.

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Hoàng K. N.

6.1

/10

Reviewed 12 week(s) ago

I was disappointed with the hotel's handling of my reservation. I booked a room two weeks in advance for the New Year's holiday, but upon arrival, I was told that due to a system error, the hotel was fully booked and my room was unavailable. The error was on the hotel's side, but I still had to wait nearly two hours for it to be processed. I was then transferred to a more distant and inconvenient location on Hue Street. My family booked a family room with two double beds, but it was split into two separate rooms at opposite ends of the hallway, which was very inconvenient. The room itself was decent and clean, but the hotel lacked professionalism. I will not be returning!

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Accommodation's Reply

01 Mar 2026

First, thank you so much for sharing your valuable feedback regarding your stay. We sincerely apologize for the inconvenience you and your family experienced during your stay. You booked your room two weeks in advance, and we deeply regret the system error that prevented you from checking in, especially during the peak New Year's holiday season. We are deeply sorry for making you wait for almost two hours and for providing rooms far apart, as this was not our intention. We are also deeply sorry for the inconvenience caused by providing a separate room at the end of the hallway, even though you booked a family room with two double beds. This highlights a weakness in our hotel's booking management and customer service. Your valuable feedback is crucial for our management team to review the booking process (especially during peak season) and improve our response to customer issues. We will do our best to provide more professional and prompt service in the future. We understand that apologies alone cannot compensate for the inconvenience, but we sincerely hope to provide better service in the future and regain your trust in the A25 hotel system.

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Sri M. K.

Leisure

10.0

/10

Reviewed 13 week(s) ago

Nice location, best amenities, clean, when I go back to Hanoi, I will stay again.

1 people find it helpful

Accommodation's Reply

01 Mar 2026

We would like to take this opportunity to thank you for choosing A25 Hotel and for sharing your experience with us. We are delighted to know that you had an enjoyable stay at A25 Hotel during this trip. We sincerely look forward to welcoming you back and having the opportunity to serve you again with our warm hospitality.

P***n

10.0

/10

Reviewed 13 week(s) ago

The two security guards were very enthusiastic in helping guests with luggage, parking motorbikes, etc. They were cheerful and friendly (the guard on the night shift, in addition to his guard duties, also watered the plants in front of the hotel, showing great dedication to his job). The room wasn't exactly like the picture on the app I booked, but the bed type was exactly what I wanted. The only difference was the surrounding decor; there was a pillar in the middle of the room which was a bit inconvenient. The room was clean and well-equipped, with a heater, and the bathroom included not only the usual toiletries but also facial cleanser (very thoughtful). If you want to check in immediately, you can go to the hotel or book directly (of course, the price will be higher than the app). If you want to check in on time from 2 PM to 12 AM as per the regulations at a cheaper price, book through the app! You get what you pay for. The reception staff on both shifts were friendly to guests. The hotel has a very good breakfast buffet! The food is diverse, clean, and beautifully presented. The staff at the buffet counter were polite when interacting with guests. Overall, A25 19 Fish Cake is really good, everyone! 9/10 points.

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1 people find it helpful

Accommodation's Reply

01 Mar 2026

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p***m

Staycation

10.0

/10

Reviewed 15 week(s) ago

The support staff were very helpful.

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Accommodation's Reply

01 Mar 2026

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r***n

10.0

/10

Reviewed 38 week(s) ago

Excellent stay in the hotel, the food was good as per Vietnam and more spacious room

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Accommodation's Reply

11 Oct 2025

We would like to take this opportunity to thank you for choosing A25 Hotel and sharing your feedback with us. We are happy to know that you had a pleasant stay with us on this trip. We look forward to the opportunity to welcome you back so we can serve you with all our hospitality.

THIN D.

Staycation

10.0

/10

Reviewed 55 week(s) ago

The staff is extremely friendly, the rooms are super spacious and clean, I will come back many times.

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Accommodation's Reply

11 Oct 2025

Thank you for choosing A25 Hotel and sharing your wonderful experience. We're glad you enjoyed your stay at A25 Hotel. We look forward to welcoming you again and will do our best to provide you with the best service. Thank you for choosing A25 Hotel and sharing your wonderful experience. We're glad you enjoyed your stay at A25 Hotel. We look forward to welcoming you again and will do our best to provide you with the best service.

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Jenifer Y. P.

Leisure

10.0

/10

Reviewed 62 week(s) ago

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2 people find it helpful

Accommodation's Reply

25 Jan 2025

Thank you very much for your wonderful compliments! We are glad to know that you had a memorable stay at our hotel. We will continue to strive to improve and provide better services. We look forward to welcoming you back in the future!

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Trung N.

Staycation

9.7

/10

Reviewed 73 week(s) ago

Hotel is good at lacotion, room and staff services

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Accommodation's Reply

18 Nov 2024

Bui H. L.

9.1

/10

Reviewed 116 week(s) ago

Tôi đã nhiều lần lưu trú tại khách sạn này. Vị trí trong khu phố cổ, thuận tiện tham quan, xung quanh có nhiều dịch vụ ăn uống.

1 people find it helpful

Dominique Petrignet Boissier

6.0

/10

Reviewed 123 week(s) ago

The receptionist's service is very bad. They forgot to book a tour to Ninh Binh for my family. I had paid for the tour before but they still forgot. We reminded them many times and insisted that we would go that day. November 16, but the receptionist said it was because we booked on November 17, after some back and forth they finally accepted that it was their fault. They also lied and told us that the car was coming, causing my family to have to wait all morning.

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dang k. m.

8.5

/10

Reviewed 161 week(s) ago

The room is spacious and convenient to go back to

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NGUYEN THI HAI LY

10.0

/10

Reviewed 174 week(s) ago

Khách sạn cực kì tuyệt vời, phòng sạch, đẹp và vô cùng tiện nghi Nhân viên lịch sự, chu đáo và vô cùng nhiệt tình, đặc biệt belt Hoàng Anh, cực kì tử tế và thân thiện

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Nguyen T. K.

9.7

/10

Reviewed 198 week(s) ago

ăn sáng ít món nhưng ngon, khách sạn gần bờ hồ, đi bộ ra tầm 5-10p, phòng sạch sẽ, có cửa sổ thoáng mát, giường rộng, thoải mái cho gia đình có con nhỏ

1 people find it helpful

Phm n.

9.7

/10

Reviewed 201 week(s) ago

My family just spent a vacation here. Central hotel, step out full of delicious food, easy travel, large and beautiful rooms, fully equipped facilities like at home, enthusiastic and friendly receptionist. nothing to criticize. Only breakfast needs to alternately change the menu is better. Because my family stayed here for 3 days, breakfast was duplicated

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2 people find it helpful

itthiphat L.

Backpacking

6.3

/10

Reviewed 426 week(s) ago

Overview of the hotel is not clean. Not clean air, smell.

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agnes a.

Family

5.5

/10

Reviewed 428 week(s) ago

Plus; strategic location and cheap. minus; I stayed in the dormitory room which contains 18 bed. There is only 1 shower and 1 adjoining toilet in the room. And the toilet was very smelly. This hostel also smells of cigarette smoke and is dirty (oh yes they have some cats hanging around everywhere) .So, if you are okay with dirty and smell place, you can stay here.

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1 people find it helpful

Tarcisia M. C. D.

Family

6.1

/10

Reviewed 429 week(s) ago

Dirty bathroom, small water, toilet smell uncomfortable atmosphere fixed location very nice, service less good.

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1 people find it helpful

nguyen t. v. a.

Business

5.7

/10

Reviewed 430 week(s) ago

Book room is not standard with desire

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Ellen S.

Backpacking

9.7

/10

Reviewed 433 week(s) ago

Had so much fun and joy! Good staff, clean, nice breakfast buffet, great located.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.