Capella Hanoi

Hotels
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9.5
/10
Exceptional
91 reviews

What Guests Say About Their Stay

Emma

10.0
/ 10
One night at the Capella between two photography tours, and it has set a new benchmark for what a hotel can be. Booked a Premier Room, upgraded unprompted to a Studio Grand Suite with a separate living and dining areas, marble bathroom with freestanding tub, Bamford amenities, a handwritten welcome card from the GM, and hand-painted wooden tortoises as a turndown gift. None of it felt like a script. The design is the property's real achievement: a new build executing a confident 1920s French-Vietnamese deco vocabulary, every detail considered down to the bakelite phone in the ensuite. Two throwaway comments I made on arrival were quietly referenced by multiple staff that evening. Anticipatory personalisation usually associated with Ritz-Carlton, executed here with more restraint. Dinner at Backstage was outstanding. I'll be back.

MICHEL

10.0
/ 10
The room was simply breathtaking- refined, elegant, and filled with exquisite details. Every corner tells you a story of craftsmanship and care. The service was impeccable, the team was warm and incredibly attentive.

Jitendra

10.0
/ 10
Excellent property but nothing else is good around it. Convenient since it connects you to Fansipas internally. Not much dining options. View given to us from our room was awful. Pool is amazing.
In the Area
See Map
11 Le Phung Hieu, Trang Tien, Hoan Kiem, Hanoi, Vietnam, 100000

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Staying at Capella Hanoi is a good choice when you are visiting Trang Tien. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Capella Hanoi

11 Le Phung Hieu, Trang Tien, Hoan Kiem, Hanoi, Vietnam, 100000
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Lobby Capella Hanoi
Exterior 2 Capella Hanoi

Discover More About Capella Hanoi

The Charm of Capella Hanoi: A Premier Stay for Australian Travellers

For Australian travellers seeking an unforgettable experience in Vietnam's vibrant capital, the

Capella Hanoi

stands out as a beacon of luxury and comfort. Nestled in the heart of Hanoi, this exquisite hotel offers a unique blend of colonial charm and contemporary elegance, making it an ideal base for exploring the city's rich history and bustling modern life. Whether you're drawn to its sophisticated ambiance, its prime location, or its exceptional service,

Capella Hanoi

promises a stay that caters to the discerning tastes of travellers from Down Under, with a particular focus on the comforts and conveniences you value most. Rates at

Capella Hanoi

start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Capella Hanoi

Located in the prestigious Hoan Kiem District,

Capella Hanoi

is situated at 11 Lê Phụng Hiểu, Tràng Tiền, Quận Hoàn Kiếm, Hà Nội, Việt Nam. This prime location places you within easy reach of the city's most iconic landmarks and cultural hubs. The hotel is approximately a 45-minute drive from Noi Bai International Airport (HAN), offering a convenient gateway for international arrivals. While Hanoi's public transport system is developing, the hotel's central position means many attractions are within walking distance or a short, affordable taxi or rideshare service journey away. The surrounding neighbourhood is a delightful mix of historic architecture, tree-lined boulevards, and the energetic pulse of local life, offering a captivating introduction to Hanoi. You'll find yourself close to vibrant local cafes and weekend markets, perfect for immersing yourself in the authentic Hanoi experience.

Guest Facilities and Services at Capella Hanoi

Guest facilities at

Capella Hanoi

are designed to ensure a seamless and enjoyable stay. Understanding the importance of comfort and convenience for travellers, the hotel provides a range of amenities. This includes a dedicated 24-hour front desk, ready to assist with any queries or requests, ensuring you always have support at hand. For those who appreciate staying active, a well-equipped fitness centre is available. Complimentary Wi-Fi is provided throughout the property, keeping you connected with loved ones or allowing you to easily plan your next adventure. Secure luggage storage is also available, offering peace of mind for those with early arrivals or late departures. While specific operating hours for all facilities are best confirmed directly, the commitment to guest satisfaction is evident in the comprehensive services offered.

Room Information and Stay Experience at Capella Hanoi

The hotel offers a variety of elegantly appointed rooms and suites, each designed to be a sanctuary of comfort and style. The

Room types of Capella Hanoi

are crafted to provide a restful retreat after a day of exploration. You can expect meticulously clean environments, featuring plush bedding and a variety of bed types to suit your preference. Modern climate control systems ensure your room remains at the perfect temperature, a crucial element for a comfortable stay, especially for travellers accustomed to Australia's diverse climates. The bathrooms are modern, clean, and well-appointed, providing a refreshing space to start or end your day. While specific room names and exact dimensions are best viewed on the booking platform, the overarching theme is one of sophisticated comfort and attention to detail.

Recommended Nearby Dining and Cafes around Capella Hanoi

Hanoi is a culinary paradise, and

Capella Hanoi

is perfectly positioned to let you explore its gastronomic delights. The hotel itself offers exquisite dining experiences, but venturing out into the surrounding streets will reveal a treasure trove of local eateries and charming cafes. You'll find numerous spots serving up authentic Vietnamese cuisine, from flavourful pho to crispy banh mi. For those who appreciate a good coffee, Hanoi's café culture is thriving, with many establishments offering expertly brewed local coffee and international favourites. Imagine starting your day with a delicious brunch, perhaps a local take on smashed avocado or a hearty buffet, accompanied by a perfectly made flat white – a familiar comfort for Australian travellers. The vibrant food scene is easily accessible, allowing for spontaneous culinary adventures.

Popular Attractions and Activities near Capella Hanoi

The

Capella Hanoi

is ideally situated for exploring the historical and cultural heart of Hanoi. Within the Hoan Kiem District and its immediate surroundings, you'll discover a wealth of attractions.

  • Hoan Kiem Lake:

    A picturesque lake in the city centre, famous for the iconic Turtle Tower and Ngoc Son Temple. It's a perfect spot for a leisurely stroll and to soak in the local atmosphere.
  • Old Quarter:

    A maze of narrow streets, each historically dedicated to a specific trade. It's a vibrant area for shopping, street food, and experiencing traditional Hanoian life.
  • Temple of Literature:

    Vietnam's first national university, this ancient site is a beautiful example of traditional Vietnamese architecture and a significant historical landmark.
  • Hanoi Opera House:

    A stunning French colonial building that hosts various performances and is a landmark in itself.
  • Dong Xuan Market:

    The largest covered market in Hanoi, offering a vast array of goods from clothing and souvenirs to fresh produce and local delicacies.
If you are looking for other activities around

Capella Hanoi

, check out the best deals on Traveloka: Recommended activities in Hanoi!

How to Get to Capella Hanoi from the Airport

Navigating your journey from Noi Bai International Airport (HAN) to

Capella Hanoi

is straightforward, with several convenient options available. Understanding the importance of a smooth arrival, here are the primary transportation methods:

  • Airport Link Trains:

    While not directly to the hotel, the airport train services can take you to a central station in Hanoi, from where you can easily catch a taxi or rideshare service to your final destination.
  • Airport Shuttle Buses:

    Various bus routes operate from the airport to different points in the city. These are an economical option for reaching the general vicinity of the hotel.
  • Public Metered Taxis:

    Readily available at the airport, metered taxis offer a direct and convenient way to reach

    Capella Hanoi

    . Ensure the meter is used for a fair fare.
  • Rideshare Services:

    Popular rideshare apps provide another reliable option for a direct transfer to the hotel, often with transparent pricing.
For a hassle-free journey, consider pre-booking your Airport transfer service. Alternatively, the

Capella Hanoi

airport transfer can be arranged through various local providers upon arrival.

Summary of Why You Should Choose Capella Hanoi

For Australian travellers seeking a blend of luxury, comfort, and convenience in Hanoi, the

Capella Hanoi

is an exceptional choice. Its prime location in the heart of the city, coupled with its sophisticated ambiance and attentive service, ensures a memorable stay.

  • Prime Location:

    Situated in the vibrant Hoan Kiem District, offering easy access to historical sites, shopping, and dining.
  • Comfort and Cleanliness:

    Rooms are designed for relaxation, featuring modern amenities and a focus on guest comfort.
  • Exceptional Service:

    A dedicated 24-hour front desk and helpful staff are on hand to assist with all your needs.
  • Vibrant Local Experience:

    Immerse yourself in Hanoi's rich culture, from its bustling markets to its renowned culinary scene.
Ready to experience the best of Hanoi?

Check room availability at Capella Hanoi

and

Book Capella Hanoi

today through Traveloka for a seamless booking process.

Book budget hotels in Hanoi and discover the perfect accommodation for your trip.

Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Capella Hanoi

Entertainment Facility Capella Hanoi
Entertainment Facility
Common Space Capella Hanoi
Common Space
Lobby Capella Hanoi
Lobby
Accommodation Services Capella Hanoi
Accommodation Services
Exterior Capella Hanoi
Exterior

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Breakfast served to the table
  • Brunch
  • Cafe
  • Continental breakfast
  • Dining area
  • Gluten-free meals
  • Hot breakfast
  • Set menu dinner
  • Set menu lunch
  • Show cooking restaurant
  • Snacks
  • Dietary menu
  • Vegetarian meal
  • Winery

Public Facilities

  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Separate shower and tub
  • Shower
  • TV

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Tours

Things to Do

  • Entertainment for children
  • Fitness center
  • Indoor pool
  • Massage
  • Outdoor facilities
  • Sauna
  • Spa
  • Steam room

General

  • AC
  • Fireplace in lobby
  • Heater
  • Non-smoking room
  • Swimming pool
  • Smoke-free
  • Terrace

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Shops

Connectivity

  • INTERNATIONAL_CALL
  • LAN Internet
  • Free WiFi

Kids and Pets

  • Babysitting with surcharge
  • CRIBS

Transportation

  • Secure parking

Accessibilty

  • Braille or raised signage

Sports and Recreations

  • Fitness center

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Capella Hanoi

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card, Passport. Please bring the required documents in hard copy.

Deposit

Deposit VND 0 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Capella Hanoi
47
Number of floors in Capella Hanoi
7
Another facilities in Capella Hanoi
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked questions about Capella Hanoi

What are available facilities at Capella Hanoi?
There are top facilites at Capella Hanoi such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Capella Hanoi?
The standard check-in time at Capella Hanoi is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Capella Hanoi provide breakfast?
Yes, Capella Hanoi provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Capella Hanoi?
Capella Hanoi has a 5.0-star rating.
How many floors does Capella Hanoi have?
Capella Hanoi has 7.
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Capella Hanoi reviews and ratings

Overall Ratings & Reviews Capella Hanoi

Traveloka (3)
Other sources (88)
9.6
Exceptional
From 88 reviews
Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Capella Hanoi

Number of reviews per page
20
40
Top reviews
Emma
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One night at the Capella between two photography tours, and it has set a new benchmark for what a hotel can be. Booked a Premier Room, upgraded unprompted to a Studio Grand Suite with a separate living and dining areas, marble bathroom with freestanding tub, Bamford amenities, a handwritten welcome card from the GM, and hand-painted wooden tortoises as a turndown gift. None of it felt like a script. The design is the property's real achievement: a new build executing a confident 1920s French-Vietnamese deco vocabulary, every detail considered down to the bakelite phone in the ensuite. Two throwaway comments I made on arrival were quietly referenced by multiple staff that evening. Anticipatory personalisation usually associated with Ritz-Carlton, executed here with more restraint. Dinner at Backstage was outstanding. I'll be back.
Read More
GURINDER SINGH
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Excellent stay!!!
Alexander
icon-
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Was expecting way more after having a really nice experience in Sydney’s Capella. This is way overpriced at $800 (and it’s the off season), locally and internationally. This should be closer to $200. The gym was horribly equipped. The noise isolation in rooms is garbage — you can hear the loud traffic loudly in some rooms. Internet connection is spotty, it constantly timeouts. The staff is nice and attentive without overpushing. The design is quite distinctive. Didn’t click for me, but maybe someone will appreciate it.
Read More
MICHEL
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The room was simply breathtaking- refined, elegant, and filled with exquisite details. Every corner tells you a story of craftsmanship and care. The service was impeccable, the team was warm and incredibly attentive.
Jitendra
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent property but nothing else is good around it. Convenient since it connects you to Fansipas internally. Not much dining options. View given to us from our room was awful. Pool is amazing.
Alexander
icon-with Partner
with Partner
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Beautiful unique colonial era room. The cleanliness was of a very high standard and the breakfast was one of the most memorable aspects of the stay. Location is perfect as it’s a close stroll to anything in the old quarter.
MICHAEL
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Everything first class. Maybe beyond first class.
Aristidis
icon-Leisure
Leisure
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Beautiful hotel, impeccable service, lovely suites.
Aileen
icon-
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Is my first Capella . For a boutique hotel. You have the standard . Is pricy for what we get .
Summer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

We already miss it already! My husband and I's favorite hotel we have ever stayed in. The hotel in itself is an experience from the soiree's they have to the fun themed rooms themselves. The food is excellent as well as they are Michelin recommended. Perfect for those looking for a unique spunky hotel that has aesthetics taking you back to the Roaring 20s.
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Capella is a great hotel. There's a lot of blingy furniture which is not really my style but is supposed to resemble 1920's and they've done a great job. The hotel provides afternoon tea and cocktails. The staff the was a bit disorganised and i was told that cocktail I ordered was no longer available as they ran out of it so I assumed the cocktails were pre made and did not really contain the alcohol strength I'm familiar with esp my Negroni.
Read More
JIA
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

The best hotel in Hanoi,plain and simple.But there is one thing that needs to be mentioned.On the hotel's room page it says Flexible check-in and check-out time upon availability.But don't think this is Peninsula time at the Peninsula Hotels which you can check-in as early as 8AM and check-out as late as 16PM.Since our flight to Ho Chi Minh City was very late into the night a REAL flexible check-out was very important.Because we had used Peninsula Time before, we naively thought that we could be flexible in Capella, which is known for its luxury.Turns out their check-in and check-out policies are no different from regular hotels:upon available and pay to guarantee.The hotel did offer to let us stay in the living room as long as we wanted.And the kind staffs constantly offered us free sweets and mocktails.However since we had already checked out we just didn't feel comfortable eating and drinking for free.So we just sat there for three hours with some water and final decided we just head to the airport to see if we can get on an early flight.To be clear.Normal check-in and check-out times is fine and we are totally OK with it.Just if your check-in and check-out times are no different from regular hotels, there’s no point in mention “Flexible” on the website as if it’s a selling point, right?
Read More
Tristan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

From the staff to the room to the restaurants to the ambience, this is one of the finest hotels I have ever stayed in
Jacek
icon-with Partner
with Partner
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Amazing hotel. Great and very helpfull staff. Highly recomended.
Hoi Yan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

If you want service, this is the place. You wont regret it.
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

We are a family consisting of four members, and it is with great pleasure that we share our experience at your esteemed establishment. Our stay at this hotel has undoubtedly been one of the most remarkable experiences we have encountered during our travels. The level of service we received, characterized by fine attentions and meticulous care to every detail, was truly exceptional. This was made possible by the dedicated staff, whose commitment to excellence ensured that each member of our family felt not only welcomed but indeed better than we do in the comfort of our own home. Furthermore, the culinary offerings at your restaurant were nothing short of spectacular. Each dish was a testament to the skill and creativity of your chefs, providing us with a dining experience that will linger in our memories for years to come. Additionally, the location of the hotel proved to be exceptionally safe and conducive for leisurely walks, adding an extra layer of enjoyment to our visit. We extend our heartfelt gratitude for the abundance of care and attention you have bestowed upon us throughout our stay. Your efforts have not only met but exceeded our expectations, and we are sincerely thankful for the way you looked after us during our time at your hotel. Once again, thank you for an unforgettable experience. We look forward to the opportunity of returning in the future.
Read More
Gregory
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Flawless
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Beautiful property, great location! Don’t miss breakfast and cocktails at the lounge. The staff is so helpful and nice too!
NECDET EMRE
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Best hotel in Hanoi. Especially decoration is state of art.
GILMAR
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The hotel is excelent. It was the best hotel I have ever been. The service is outstanding
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Capella Hanoi

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Capella Hanoi

Traveloka (3)
Other sources (88)
9.6
Exceptional
From 88 reviews
Cleanliness

10.0

Room Comfort

9.8

Service and Facilites

9.8

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Capella Hanoi

Number of reviews per page
20
40
Top reviews
Emma
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

One night at the Capella between two photography tours, and it has set a new benchmark for what a hotel can be. Booked a Premier Room, upgraded unprompted to a Studio Grand Suite with a separate living and dining areas, marble bathroom with freestanding tub, Bamford amenities, a handwritten welcome card from the GM, and hand-painted wooden tortoises as a turndown gift. None of it felt like a script. The design is the property's real achievement: a new build executing a confident 1920s French-Vietnamese deco vocabulary, every detail considered down to the bakelite phone in the ensuite. Two throwaway comments I made on arrival were quietly referenced by multiple staff that evening. Anticipatory personalisation usually associated with Ritz-Carlton, executed here with more restraint. Dinner at Backstage was outstanding. I'll be back.
Read More
GURINDER SINGH
icon-with Children
with Children
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Excellent stay!!!
Alexander
icon-
4.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Was expecting way more after having a really nice experience in Sydney’s Capella. This is way overpriced at $800 (and it’s the off season), locally and internationally. This should be closer to $200. The gym was horribly equipped. The noise isolation in rooms is garbage — you can hear the loud traffic loudly in some rooms. Internet connection is spotty, it constantly timeouts. The staff is nice and attentive without overpushing. The design is quite distinctive. Didn’t click for me, but maybe someone will appreciate it.
Read More
MICHEL
icon-with Partner
with Partner
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The room was simply breathtaking- refined, elegant, and filled with exquisite details. Every corner tells you a story of craftsmanship and care. The service was impeccable, the team was warm and incredibly attentive.
Jitendra
icon-Leisure
Leisure
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent property but nothing else is good around it. Convenient since it connects you to Fansipas internally. Not much dining options. View given to us from our room was awful. Pool is amazing.
Alexander
icon-with Partner
with Partner
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Beautiful unique colonial era room. The cleanliness was of a very high standard and the breakfast was one of the most memorable aspects of the stay. Location is perfect as it’s a close stroll to anything in the old quarter.
MICHAEL
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Everything first class. Maybe beyond first class.
Aristidis
icon-Leisure
Leisure
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Beautiful hotel, impeccable service, lovely suites.
Aileen
icon-
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Is my first Capella . For a boutique hotel. You have the standard . Is pricy for what we get .
Summer
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

We already miss it already! My husband and I's favorite hotel we have ever stayed in. The hotel in itself is an experience from the soiree's they have to the fun themed rooms themselves. The food is excellent as well as they are Michelin recommended. Perfect for those looking for a unique spunky hotel that has aesthetics taking you back to the Roaring 20s.
Read More
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Capella is a great hotel. There's a lot of blingy furniture which is not really my style but is supposed to resemble 1920's and they've done a great job. The hotel provides afternoon tea and cocktails. The staff the was a bit disorganised and i was told that cocktail I ordered was no longer available as they ran out of it so I assumed the cocktails were pre made and did not really contain the alcohol strength I'm familiar with esp my Negroni.
Read More
JIA
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 54 week(s) ago

Hotels.com verified review

The best hotel in Hanoi,plain and simple.But there is one thing that needs to be mentioned.On the hotel's room page it says Flexible check-in and check-out time upon availability.But don't think this is Peninsula time at the Peninsula Hotels which you can check-in as early as 8AM and check-out as late as 16PM.Since our flight to Ho Chi Minh City was very late into the night a REAL flexible check-out was very important.Because we had used Peninsula Time before, we naively thought that we could be flexible in Capella, which is known for its luxury.Turns out their check-in and check-out policies are no different from regular hotels:upon available and pay to guarantee.The hotel did offer to let us stay in the living room as long as we wanted.And the kind staffs constantly offered us free sweets and mocktails.However since we had already checked out we just didn't feel comfortable eating and drinking for free.So we just sat there for three hours with some water and final decided we just head to the airport to see if we can get on an early flight.To be clear.Normal check-in and check-out times is fine and we are totally OK with it.Just if your check-in and check-out times are no different from regular hotels, there’s no point in mention “Flexible” on the website as if it’s a selling point, right?
Read More
Tristan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

From the staff to the room to the restaurants to the ambience, this is one of the finest hotels I have ever stayed in
Jacek
icon-with Partner
with Partner
10.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Amazing hotel. Great and very helpfull staff. Highly recomended.
Hoi Yan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

If you want service, this is the place. You wont regret it.
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

We are a family consisting of four members, and it is with great pleasure that we share our experience at your esteemed establishment. Our stay at this hotel has undoubtedly been one of the most remarkable experiences we have encountered during our travels. The level of service we received, characterized by fine attentions and meticulous care to every detail, was truly exceptional. This was made possible by the dedicated staff, whose commitment to excellence ensured that each member of our family felt not only welcomed but indeed better than we do in the comfort of our own home. Furthermore, the culinary offerings at your restaurant were nothing short of spectacular. Each dish was a testament to the skill and creativity of your chefs, providing us with a dining experience that will linger in our memories for years to come. Additionally, the location of the hotel proved to be exceptionally safe and conducive for leisurely walks, adding an extra layer of enjoyment to our visit. We extend our heartfelt gratitude for the abundance of care and attention you have bestowed upon us throughout our stay. Your efforts have not only met but exceeded our expectations, and we are sincerely thankful for the way you looked after us during our time at your hotel. Once again, thank you for an unforgettable experience. We look forward to the opportunity of returning in the future.
Read More
Gregory
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Flawless
Verified traveler
icon-with Partner
with Partner
10.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Beautiful property, great location! Don’t miss breakfast and cocktails at the lounge. The staff is so helpful and nice too!
NECDET EMRE
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Best hotel in Hanoi. Especially decoration is state of art.
GILMAR
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The hotel is excelent. It was the best hotel I have ever been. The service is outstanding
Number of reviews per page
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