Great staff, the service of Metropole staff is the best in all 5 star hotels I have been to, very attentive, very enthusiastic, quick check out, no time wasted. Good quality breakfast.
I feel this is one of the best 5* hotels in Hanoi. As a Japanese hotel and with many Japanese guests staying here, I find the hotel meets certain standards that few other hotels have: hygiene, comfort, coziness and delicious Japanese food. The hotel is also conveniently located to move into the old town and is not too crowded so the rooms are also larger than the hotels around Hoan Kiem Lake.
The room is small but clean and beautiful. Right in the center, walking distance to the lake. Staff are very friendly and enthusiastic. I will come back when I come to Hanoi.
At first it took quite a while to find the hotel because there was no sign outside, the entrance was quite small, making up for the super nice and clean decor. Located in the heart of Hanoi, so convenient to travel.