All the staff are fantastic. I don't have a Type-C charger, they offered me one with a wire. I was so excited because I didn't need to purchase the head already. When I slammed shut the door, the girl, the Sabah girl, offered to help me open the door without additional cost. The housekeeping is fast and has a good attitude. When I needed a bottle of water, he freely gave me one. I am touched by the family style they offered me, and as a lone ranger new to KL, that is what makes me feel at home.

The manager, Mr. Shah Alam, is a delightful chap. A true gentleman. He is intelligent, versatile, and extremely helpful. Despite our cultural differences, we have become good friends.